# CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CINC the right Real Estate CRM solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152829/CINC/reviews --- CINC 4.1 (249) [View alternatives](https://www.capterra.com/p/152829/CINC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of CINC Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive client tracking tools 80% positive reviews out of 25 Most reviewers describe client management as effective for tracking interactions, scheduling follow-ups, and maintaining strong client relationships. Mary H REALTOR®, 201 - 500 employees. "I like the CRM and the ability to track when I've attempted contact with a client and our conversations." Challenges with lead quality and handling 40% negative reviews out of 122 Some reviewers find lead management difficult due to poor lead quality, high costs, and cumbersome organization features. Susan C Owner/Broker, 11 - 50 employees. "Slow to roll out features, video is cumbersome, lead quality has become very low as more agents in area use CINC." High and increasing platform costs 74% negative reviews out of 31 Most reviewers indicate pricing is a major concern, citing frequent cost increases and high fees compared to alternatives. Dhanwant C Realtor, 1 employee. "very very expensive monthly fixed cost plus it is USD so for users in Canada it is very very high cost per month" ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kris F. Co-owner, Keller Forsyth Group Real Estate Used the software for: 2+ years ### "Awesome real estate CRM and lead gen platform" July 31, 2018 5.0 We were able to discontinue several other tools and platforms by having the needs met by constant improvements by CINC. The support and programming teams are so nimble that often times they can accommodate system changes within days or weeks at our request. Our success coach is always available to help and answer questions. Pros The quality of the leads, functionality and ease of use. Cons There are occasional glitches but that is to be ex0ected woth any technology. Review Source RC Ryan C. Owner Real Estate Used the software for: 2+ years ### "CINC is the ONLY Platform I recommend" February 18, 2025 5.0 10 out of 10. The functionality, the staff, Rigo, my platform manager, all are a huge plus, and I've been a client since 2014. Pros The public user experience. Get compliments all the time. Cons The landing page integration should be better considering all of the other features they have. Review Source ED Erin D. Owner Real Estate Used the software for: 2+ years ### "Frustrated 10 year customer " February 7, 2025 3.0 This is probably a bad moment in time for me to complete this review because in order for me to renew my annual contract next month, I will either have to pay another price increase to get the same exact features and service, or I will have to reduce my current package level in order to keep my old pricing. There have not been any substantial increases in features that we use that would warrant me paying $1450 a month just for the platform. Especially not when most of their competitors are offering the same thing for less than half the price. When you consider the high cost of the platform with the too high percentage cut that CINC takes out of your Google PPC ad spend budget to manage it is insult to injury. Pros The CRM has a lot of useful functions and I like the automatic property alerts Cons The pricing is too high when there are a hundred other services offering the same thing for half the price. And the consumer facing websites (templates) are not that attractive. They really need to update the templates and have more options for a sharper look online to represent your business professionally - at this price that should be included. Review Source AF Anjanette F. Broker Real Estate Used the software for: 2+ years ### "Happy with Cinc" February 11, 2025 4.0 Mostly positive been here roughly 5 years Pros The platform has a good flow that allows you to work the CRM and make meaningful contacts Cons The random 3am leads and seriously those requests for showings and they always say they were confused Switched from [Real Geeks](https://www.capterra.com/p/222439/Real-Geeks/) They were frustrating in their setup it didn’t flow for me Review Source KD Kira D. Real Estate Broker Real Estate Used the software for: 2+ years ### "Love CINC!" February 11, 2025 5.0 Pros Love that it's an all in one system and has everything I need in one place Cons Can get a bit overwhelming to teach to other agents Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing CINC CINC has everything all in one place that I need to run my business Review Source AM Andrea M. Realtor Real Estate Used the software for: 6-12 months ### "Dont sign up for Cinc. " February 11, 2025 1.0 I had high hopes of receiving a good amount of leads. Im familiar with how to work incoming leads, calling them, staying on top of them. Its hard to do when the phone numbers and emails and even the names are wrong. I would never ever suggest Cinc. Pros There is nothing positive about spending an exuberant amount of money each month and getting nothing in return. Cons The quality of leads. I received majority of bad information. Never have booked a showing for 1 lead. Waste of money. Alternatives considered [Avail](https://www.capterra.com/p/181119/Avail/) Reason for choosing CINC It was less expensive and I wanted to try a new service. Review Source AL Art L. Realtor Real Estate Used the software for: 6-12 months ### "Great to be here " February 7, 2025 5.0 Great experience enjoy the monthly chat with the team Pros The leads have been great. I have been able to connect with 80% of the leads Cons Template a little hard to navigate and the search is a little hard too Switched from [LoftyWorks](https://www.capterra.com/p/10016672/LoftyWorks/) My lender and I have heard a lot of great things so we both invested money in lead gen Review Source NS Nina S. Affiliate Broker Real Estate Used the software for: 6-12 months ### "CINC wow’d me!" February 19, 2025 4.0 Cinc motivated me to begin a new found enthusiasm to grow my business. It helped me understand that confidence will motivate me to win and achieve my goals. Pros Explanation of icons and toggles on site dashboards Cons Technical difficulties with site makes it difficult to manage leads. Reason for choosing CINC There were a lot of recommendations by experienced Cinc users. Review Source CR Christina R. Realtor Real Estate Used the software for: 2+ years ### "Happy and Growing " February 11, 2025 4.0 Good. I've used several database applications. This is the best one. Pros It is straight forward and easy to learn. I want more videos on best practices and tricks and tips. Cons Wish we had more videos on how to do........ I want more saved text and email from CINC Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Brokerage made the change for the better. Review Source OC Oliver C. Salesperson Real Estate Used the software for: 2+ years ### "CINC launched my business " February 14, 2025 5.0 It was a good one, I think I was a customer for about 8 years. First lead service I consistently converted leads into sales. I definitely got a great ROI from having used it and I can honestly say it launched my career. I stepped away to focus more on an attraction based business focusing on my SOI and social media channels. I have a ton of past clients from CINC though which have lead to exponential repeat and referrals. Pros Great dashboard on the CRM and easy to navigate. Very consistent lead flow month over month. I also always called CINC the Chick-Fil-A of real estate for their great customer service. Cons It's not a CINC problem but more of an internet lead problem. Felt like it's been harder and harder to contact leads. Would like to see better sales funnels built in to social media ads with retargeting integrated. Maybe you offer that but I'm just not aware? Review Source KW Kyle W. Recruiter Real Estate Used the software for: 2+ years ### "Best CRM I've ever used" June 12, 2024 5.0 Amazing. Great customer service, I've made personal relationships with tech support staff and strong relationships with account managers. I reccommend CINC to any REALTOR looking to purchase of switch CRM's. Easy to use, looks clean, powerful and dependable. Pros The Lead Generation capabilities, consistency and ease of use is unmatched in the industry. The per lead cost and the reliability of CINC's system is critical to my business and I can rely on them 100% to deliver. Database management, reminder system, notes and all of the crucial lead stats/data are easy to see, easy to find and everything is clickable. If you don't use it- you need to. Cons On a Brokerage level, it lacks features leading us to adopt a second CRM. No marketing templates in terms of printables, nowhere to store docs or training videos for the Agents- really isn't designed as an all in one system- rather a powerful sales tool. Do one thing and do it well. CINC nails that part. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[AgentLocator](https://www.capterra.com/p/195054/AgentLocator/) Reason for choosing CINC Lead generation capabilities, ease of use, word of mouth. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) The KVCOre customer service was horrible, the leads were very expensive, the product was hard to use, many features didn't work properly in Canada, staff was rude, interface wasn't great. just a nightmare. Review Source LM Laura M. Director of Business Development Real Estate Used the software for: 2+ years ### "Over 5 year user of CINC " June 11, 2024 4.0 Overall, it has been our sole lead generating, CRM and dialer that has been instrumental in our growth Pros We have been using CINC for over 5 years for our real estate company, and it has been instrumental in propelling our business forward. The platform ease of use, customer database and our strong relationship with the account manager have made it our sole choice for managing our operations. Cons One downside is the constant increase in costs, and the AI feature is not as refined as we would like Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[Moneytree](https://www.capterra.com/p/210023/Moneytree/) Reason for choosing CINC Recommendations from users that have previously used Cinc and had great ROI Review Source CLB Crysti L B. Broker Associate Real Estate Used the software for: 2+ years ### "CINC Review" July 29, 2023 4.0 My account manager is THE BEST!!! Pros My account manager, the layout of the platform, notes, communications, lead info, etc. I've used it for so long and I'm pretty proficient with it. Cons The 'communications' portion of the desktop platform doesn't sync with the app. Very frustrating because I don't have time to sit and delete 1000's of notifications. Alternatives considered [Lofty](https://www.capterra.com/p/157457/Lofty/) Reason for choosing CINC I've used it for almost 5 years. Open to other platforms with better ROI and better verified leads. Review Source PM Peter M. Broker Real Estate Used the software for: 2+ years ### "My opinion and feelings. " February 8, 2025 5.0 Very positive across the board. great support and training. Pros Active and well educated support team. Based in Atlanta, they were all familiar with my loca real estate market. Cons I think they spend too much effort developing improvements to the app rather than focusing on the core of lead generation and engagement. exp.. a mobile app is nice but most work is still done best on a lap top or pad. Review Source PR Patricia R. Realtor Real Estate Used the software for: 2+ years ### "CINC USER FRIENDLY" February 6, 2025 5.0 Very user friendly & dialer is easy to use Pros Dialer & notified of leads on line to my text Cons Sometimes dialer gets stuck and I have to reload Review Source ME Mo E. Salesperson Real Estate Used the software for: 1-2 years ### "Great tool to organize my database " April 4, 2025 4.0 It is a crucial part of my day to day operations and I rely on it to keep myself organized. Pros Great way to keep all of your leads organized. Cons I have had instances where a note I have inputted has vanished. Review Source cK charmaine K. REAL ESTATE SALESPERSON Real Estate Used the software for: 2+ years ### "Cinc has been very valuable in gaining clients" February 19, 2025 5.0 I have had a number of clients generated from Cinc it just takes time. Pros We do get a great number of leads and the filtering process can really help identify strong leads Cons Like any leads there are many that do not turn into sales but this is a given, not really a con just reality Review Source JG Jessica G. Realtor Real Estate Used the software for: 1-2 years ### "Great boost for real estate sphere!" February 14, 2025 5.0 Cinc has been a great supplement to my real estate business. The ROI has been worth it and will continue to use to grow my reach! Pros I like the virtual assistance from \[sensitive content hidden\]. It comes in handy when I’m busy and can’t respond right away! Game changer. Cons That Alex sometimes responds after I have already responded Review Source HD Hannah D. Real Estate Agwnt Real Estate Used the software for: 1-2 years ### "A Realtors Best Friend" February 14, 2025 4.0 Overall very satisfied with this CRM and product Pros The support staff is amazing with their communication and prompt with addressing all issues I have had Cons It’s taken quite some time for me to understand all of the different filters Review Source JR Jennifer R. Associate Broker Real Estate Used the software for: 1-2 years ### "Why I love CINC!" February 7, 2025 5.0 Very good. Very customer service oriented. Pros The platform is easy to use and understand, especially for a non-tekkie person like me! Cons I can't think of any at this time! We love CINC! Review Source FC Frank C. Real Estate Associate Real Estate Used the software for: 6-12 months ### "CINC is the best" February 18, 2025 5.0 Pros Easy to use. The interface easy to navigate. Cons Minor loading issues. Wish the messages about getting a new lead would come in faster. Review Source CL Cyril L. Agent Real Estate Used the software for: 1-2 years ### "CINC Review" February 11, 2025 3.0 It’s not too bad but often the leads provided aren’t really serious about buying. Maybe 2/10 Pros Setting up leads for agents, it’s a great way to get new clients and usually also provides the details of what they are looking for. Cons Sometimes the information passed on by the ISAs is not always correct. I have had calls transferred to me and they aren’t even looking to buy or sell. Review Source MH Mary H. REALTOR® Real Estate Used the software for: 6-12 months ### "Cinc Review" July 11, 2024 5.0 I am very satisfied with Cinc and have already referred another REALTOR®. I like the CRM and the ability to track when I've attempted contact with a client and our conversations. Pros I like the pipeline and lead dashboard. It helps me stay organized and keeps track of who I need to call and when. Cons I don't like how the appointment met and set work. When I set an appointment and then meet with the clients it doesn't allow me to confirm this after we meet. It just shows appointment expired. I would like to be able to confirm the appointment actually took place and write any notes from the appointment. Review Source LA Lela A. Your Realtor For Life Real Estate Used the software for: 2+ years ### "Unparalleled CRM" July 28, 2023 4.0 conclusion, the CINC CRM has revolutionized my real estate business, enabling me to successfully convert leads into high-end buyers in The Florida Keys. This user-friendly platform, coupled with its robust lead management and marketing tools, has skyrocketed my productivity and efficiency. The seamless integrations and exceptional customer support have further solidified my trust in this remarkable CRM. If you are a real estate professional looking to achieve exceptional results, I wholeheartedly recommend giving CINC a try. Pros CINC's powerful marketing tools have been a game-changer in my success in the competitive Florida Keys market. This CRM provides a comprehensive suite of marketing materials, including beautifully designed landing pages, automated email campaigns, and visually appealing newsletters. The ability to automate these marketing efforts saves me countless hours, freeing up time to focus on building strong relationships with prospective clients. As a result, I've witnessed a significant boost in lead engagement and conversion rates, fueling my business growth. Cons Low end buyers and sometimes wrong number that the leads enter Review Source DMB D Michael B. Team Leader Real Estate Used the software for: 2+ years ### "Good, Bad and Ugly!" August 2, 2023 4.0 While we made good money utilizing CINC, I will continue to look for another platform that gives me a return on our investment and shares sold data to help both buyers and sellers. In order to stream line my business and vendors CINC needs to look at sellers as well as buyers! Pros CINC is a great too, with great support... Very robust and has a lot to offer. The training and videos help a lot too. Cons Seller data... supposedly CINC was designed by a real estate agent. If it was, then that person would have paid more attention to the sold data. He or she who holds the most listings controls the market. When we purchased CINC, we were told they display sold data as active data. Not the case. Our MLS provides sold data and an IDX FEED can be mapped out as easily as the active data, yet, CINC refuses to do this. I have to purchase an IDX feed from another company and have another service to display the sold data. THE CONSUMER, WANTS TO SEE WHAT HAS SOLD IN THEIR BACKYARD, WHY NOT GIVE IT TO THEM? CINC is missing the boat on this big time... Reason for choosing CINC Our main reason was back then it would have been easier to add other cities across the country as we were expanding. However, since we started, we have abandoned any expansion ideas for now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.