# Page 3 | CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CINC the right Real Estate CRM solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152829/CINC/reviews --- CINC 4.1 (248) [View alternatives](https://www.capterra.com/p/152829/CINC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of CINC ## Showing most helpful reviews Showing 51-75 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Angela W. Owner Real Estate Used the software for: 2+ years ### "CINC gets me over the finish line every time" February 6, 2025 5.0 Helps me stay consistent with sales and leads Pros My account manager \[sensitive content hidden\] helps me stay on track. Cons tech issues that can slow down the process Review Source TW Tabitha W. Broker Real Estate Used the software for: 2+ years ### "Good program " February 8, 2025 5.0 I made several sells from it. A high end sale at least each yr and it pays for the service. Pros Gets leads, so you can follow up to get appts. Cons Some has realtors, but that cant be helped. Review Source DH Daniel H. Realtor Real Estate Used the software for: 1-2 years ### "Dan's CINC review" February 6, 2025 3.0 I have made a few sales over the years, but have done a lot of follow up that doesn't go anywhere. Pros Great AI follow up. Easy system to use. I like all the details regarding contacts and how I can set up parameters for house clients receive. Cons A lot of leads that don't seem to any validity. there needs to be better vetting process before we get the leads. Review Source DK Denis K. Lead gen Real Estate Used the software for: Less than 6 months ### "CINC review" June 3, 2025 1.0 Pros Leads the register on the site have no interest in engaging. They don’t answer calls or call back. Overall poor quality Cons Costumer service is horrible. I gave 1 month cancellation notice and they charged me anyway. Wouldnt recommend Review Source DD Dean D. Agent Real Estate Used the software for: 1-2 years ### "One Happy Agent" February 6, 2025 5.0 10 yrs in real estate and I never used a CRM, 3 years with Cinc and I don't know how I ever survived without using a CRM! Pros Ease of use. All the bells and whistles. All the ways to search and find leads in your database. Cons Nothing I can think of currently. You are always on top and improving things. Review Source PS Patrick S. Realtor Real Estate Used the software for: 1-2 years ### "Solid Lead Gen" February 14, 2025 5.0 Overall, good. Easy to use. Easy to adjust search parameters. Pros AI conversations give good insight to people’s urgency & must haves in purchasing a home. Cons Can’t seem to figure out how to pin a note from the mobile app. Review Source PW Perry W. Salesperson Real Estate Used the software for: 1-2 years ### "Happy Realtor" February 11, 2025 5.0 Very enjoyable to work with this system. Helps me keep organized Pros I like the fact that my questions are answered quickly and the product is very user friendly Cons If one of my contacts doesn’t respond to my emails after 6 months their email becomes non responsive in the system. I have found that many contacts through CINC sometimes aren’t purchasing for a year or more. This is frustrating Review Source MM Marie M. Sales specialist Real Estate Used the software for: 2+ years ### "Very good experience. " February 7, 2025 4.0 Very good. CINC has the ability to remind, tag and label leads to keep track. Pros Ease to call the database with 1 click and notes immediately sync. Cons Not easy to enter new leads manually and leads NEED a phone number every time. Review Source CS Charisse S. REALTOR Real Estate Used the software for: 1-2 years ### "Cinc grew my business" February 14, 2025 5.0 My experience has been good .. Back end systems need work Pros I had quick wins with Cinc. It does the work for you. Cons You need training... and account usage help which was not available when I started Review Source MC Miles C. Salesperson Real Estate Used the software for: 6-12 months ### "Salesperson " February 6, 2025 3.0 Pros What I liked most was the leads that came in. Cons What I liked least was the quality of leads. Review Source MH Mary H. REALTOR® Real Estate Used the software for: 6-12 months ### "Cinc Review" July 11, 2024 5.0 I am very satisfied with Cinc and have already referred another REALTOR®. I like the CRM and the ability to track when I've attempted contact with a client and our conversations. Pros I like the pipeline and lead dashboard. It helps me stay organized and keeps track of who I need to call and when. Cons I don't like how the appointment met and set work. When I set an appointment and then meet with the clients it doesn't allow me to confirm this after we meet. It just shows appointment expired. I would like to be able to confirm the appointment actually took place and write any notes from the appointment. Review Source SG Stephanie G. Associated Broker Real Estate Used the software for: 2+ years ### "Cinc moderate user" June 14, 2024 4.0 I am pleased with the quality of leads we receive and the information we receive. I feel the new auto-checking of phone numbers and emails is great. It appears the public loves the searches and even their Realtors. What a great way to get refferal agents out of the area and not lose a commission, Maybe;) Pros I feel the information of the lead and the speed to lead and follow up is great Cons We get too many Cinc University emails, I think if we had the sales people send out good practices or advise from what is working with some people and not others.Maybe spend a week on a daily tip of labeling, scripts that are working, other suggestions of items we may not be using in the system Switched from [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) They were awful, no help with set-up and no follow up support. Review Source DM Dick M. REALTOR®, Team Leader Real Estate Used the software for: 2+ years ### "Mixed Emotions about CINC" July 28, 2023 3.0 My Account Manager is the BEST-EVER person who has worked at CINC and who has interacted with me. Thank you \[sensitive content hidden\]. If only CINC would give \[sensitive content hidden\] more to work with regarding upgrading the Dashboard and the system itself. Pros I have little to say about this because I am kind of stuck with this system after many, many years. The CINC system is NOT keeping up with its competiton! Cons CINC Managements and Designers of software do NOT listen to experienced Real Estate professionals who make suggestions. The software is outdated. The creators of the programs do NOT realize what is needed to successfully work the CRM system. Reason for choosing CINC At the time promises were made that the CINC system improves and is kept competitive. Also, that our monthly cost, although the highest in the industry, would NEVER INCREASE! The cost HAS increased and my TRUST in the Commissions Inc company has gone away. Review Source KB Keni B. realtor Real Estate Used the software for: 2+ years ### "the good & the bad" July 28, 2023 4.0 It has been fairly good over the last 4 years...but with more & more Canadian companies coming into the lead market, its just a matter of time until most of us switch to a Canadian lead gen site... Pros CINC is a terrific program for a busy market! Once you master the ins & outs of the program it does a lot of the work for you with the exception of personal contact! my leads lie the fact that they can look at whatever property they choose... the automation & AI portion are very helpful. Cons The biggest obstacle with CINC & some of my Canadian Colleagues is the pricing! CINC on its own is very expensive but when u you do the $ exchange its crazy! I also wish they had a better check & balance of the bogus clients (Mickey Mouse was a lead that was sent to me)...I also get duplicate leads which could be corrected on their end! The 2nd biggest obstacle is the CINC learning curve... is extensive!! Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Reason for choosing CINC because of the automated nurturing programs based on the leads sign-up Review Source BP Brian P. Realtor Real Estate Used the software for: 2+ years ### "CINC review" June 14, 2024 4.0 Experience has been amazing. The support and training is incredible and is much better than any of their competitors. Pros The follow up features and AI are amazing and not found on any other platform that I’ve heard of. The mobile app is incredibly powerful and easy to use. Cons The front end design which is dated and needs to allow for design customizations. Also the cost of the platform is higher than most. Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing CINC CINC had the ability and potential to replace REW completely if it worked but the front end site is just not up to par with that of REW or KV Core. Review Source SP Sonya P. Director of Operations Real Estate Used the software for: 2+ years ### "CINC review" June 14, 2024 4.0 We refer to CINC as the gold standard of CRM's. Nothing else out there like it! Pros I love the customer service! Anytime I call I am greeted with the friendliest agent! They are so kind and helpful. If they don't have the answer to my question they get to the bottom of it as quickly as possible. I have never been let down. You never have to wait long either! Cons Sometimes the dialer goes down and the connection is bad. Switched from [CommandCenter](https://www.capterra.com/p/139568/CommandCenter/) It didn't have the capabilities that CINC provides. Review Source CK Charlie K. CEO/Owner Real Estate Used the software for: 2+ years ### "CINC Review from WinHill Advisors - Kirby" August 7, 2023 4.0 I have had a very good experience with CINC, but I feel that there is still improvement needed in some areas. Pros We are utilizing the Automations, and video messaging. Cons Limitations on marketing materials that can be sent through the platform. We are not able to send our monthly newsletter, so we had a outsource through Canva, and MailChimp. We would love to see CINC expand the ability to send more personalized marketing materials. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing CINC We felt CINC was a far superior product Switched from [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Presentation from \[sensitive content hidden\] of Chicago Title Review Source DMB D Michael B. Team Leader Real Estate Used the software for: 2+ years ### "Good, Bad and Ugly!" August 2, 2023 4.0 While we made good money utilizing CINC, I will continue to look for another platform that gives me a return on our investment and shares sold data to help both buyers and sellers. In order to stream line my business and vendors CINC needs to look at sellers as well as buyers! Pros CINC is a great too, with great support... Very robust and has a lot to offer. The training and videos help a lot too. Cons Seller data... supposedly CINC was designed by a real estate agent. If it was, then that person would have paid more attention to the sold data. He or she who holds the most listings controls the market. When we purchased CINC, we were told they display sold data as active data. Not the case. Our MLS provides sold data and an IDX FEED can be mapped out as easily as the active data, yet, CINC refuses to do this. I have to purchase an IDX feed from another company and have another service to display the sold data. THE CONSUMER, WANTS TO SEE WHAT HAS SOLD IN THEIR BACKYARD, WHY NOT GIVE IT TO THEM? CINC is missing the boat on this big time... Reason for choosing CINC Our main reason was back then it would have been easier to add other cities across the country as we were expanding. However, since we started, we have abandoned any expansion ideas for now. Review Source KZ Kimberlee Z. Realtor Real Estate Used the software for: 2+ years ### "Realtor" August 2, 2023 3.0 Too costly for a single user. Other platforms are less so I’ve been looking to switch but takes time moving CRM. The ease of use os good with CINC. Pros When you do get a good lead it is good. But it is very time consuming as no one wants phones. Cons Text messages are limited and you are unable to put attachments from you phone them or attach listings. Only from computer. We are not by our computer every minute (that is old school). Need to come up with technology on school districts. Zillow and or apps are winning our clients back due to their displaying school districts. For what I pay, this is a big miss!! Alternatives considered [BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reason for choosing CINC It was recommended Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) It was clunky Review Source JC Joy C. Realtor Real Estate Used the software for: 1-2 years ### "First time Realtor feeling comfortable" June 14, 2024 5.0 Cinc has helped me grow my business and maintain great records. Pros I truly enjoy the ease of this system and how to set it up to match my needs and goals. Cons The phone numbers that are obviously invalid but still accepted by the system. Review Source KW Kyle W. Recruiter Real Estate Used the software for: 2+ years ### "Best CRM I've ever used" June 12, 2024 5.0 Amazing. Great customer service, I've made personal relationships with tech support staff and strong relationships with account managers. I reccommend CINC to any REALTOR looking to purchase of switch CRM's. Easy to use, looks clean, powerful and dependable. Pros The Lead Generation capabilities, consistency and ease of use is unmatched in the industry. The per lead cost and the reliability of CINC's system is critical to my business and I can rely on them 100% to deliver. Database management, reminder system, notes and all of the crucial lead stats/data are easy to see, easy to find and everything is clickable. If you don't use it- you need to. Cons On a Brokerage level, it lacks features leading us to adopt a second CRM. No marketing templates in terms of printables, nowhere to store docs or training videos for the Agents- really isn't designed as an all in one system- rather a powerful sales tool. Do one thing and do it well. CINC nails that part. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[AgentLocator](https://www.capterra.com/p/195054/AgentLocator/) Reason for choosing CINC Lead generation capabilities, ease of use, word of mouth. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) The KVCOre customer service was horrible, the leads were very expensive, the product was hard to use, many features didn't work properly in Canada, staff was rude, interface wasn't great. just a nightmare. Review Source LM Laura M. Director of Business Development Real Estate Used the software for: 2+ years ### "Over 5 year user of CINC " June 11, 2024 4.0 Overall, it has been our sole lead generating, CRM and dialer that has been instrumental in our growth Pros We have been using CINC for over 5 years for our real estate company, and it has been instrumental in propelling our business forward. The platform ease of use, customer database and our strong relationship with the account manager have made it our sole choice for managing our operations. Cons One downside is the constant increase in costs, and the AI feature is not as refined as we would like Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[Moneytree](https://www.capterra.com/p/210023/Moneytree/) Reason for choosing CINC Recommendations from users that have previously used Cinc and had great ROI Review Source AE Alix E. PREC Real Estate Used the software for: 6-12 months ### "Wonderful company. " July 1, 2024 5.0 Fantastic service. Would recommend to any realtor wanting to increase their business. Pros My ROI was met 3 months into the program. The staff and the support you receive is phenomenal. Absolutely no regrets whatsoever. Cons Only con is i should have started with this company sooner. Review Source CC Courtney C. ISA Managing Partner Real Estate Used the software for: 2+ years ### "CINCs Decline " June 12, 2024 2.0 It started off amazing. Our account rep is great. We make so much money using it. However we are currently trying to expand on other platforms to see if we can get the same results without the system malfunctions. Pros I loved everything the first 4-5 years. I sing its praises at presentations which I do 5-10 times per year. Our ROI is great. Cons The kinks and glitches that are constantly coming up. Right now 'favourites' dont work. The map search isn't finding several properties. The dialler crashing five times a day at least. The 'search' feature of notes was removed. I have leads messaging me all the time now complaining about things not working. Reason for choosing CINC Results we had heard about, the look and feel of the platform Switched from [Othership](https://www.capterra.com/p/266602/Othership/) \*\*The product we switched from was Agent Locator and Ylopo - but it wouldn't find them. The ease of use of the platform. The user/clients experience. Review Source Response from Commissions July 15, 2024 Hi Courtney! Thank you for taking the time to leave a review and for being a loyal CINC client for so many years. We understand technology malfunctions can be frustrating and apologize for any inconvenience that has caused you or your clients in the past. Please continue to lean on your designated account rep and let them know if you have additional questions or concerns. We want to make your experience 5 stars again! WP Warrick P. Broker Sales Real Estate Used the software for: 6-12 months ### "Very disappointed on the whole" June 6, 2024 2.0 Very disappointing, CINC is the epitome of over-promise and under-deliver. They brag about scrubbing leads and only supplying valid emails and phone numbers. However, well over 20% of the phone numbers are for non-existent people. Another large portion is to people who have no idea why you are calling and the remainder just don't ever pick up. By far the most common response received from the tiny minority of people who do respond is "Not Interested". Pros The CRM portion of CINC is good and its relatively easy to track leads and communication. Cons The leads are almost all duds, I purchased the CINC program to increase my business, but the only thing it has done is draw over $1300 per month out of my business. Review Source Response from Commissions July 15, 2024 Hi Warrick, Thank you for taking the time to leave a review. We are sorry to hear that your CINC experience hasn't matched your expectations. Any agent that has success with online leads will tell you that completing training, consistently calling your leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up your leads into clients are the keys to success. A lead who left all of their contact information on your site was interested in something :) Let the system continue to nurture them until they are ready to transact. You have a rockstar account manager, so we encourage you to lean on him and our training team to help turn your experience around and find you the same success that thousands of other agents have found with CINC! Our next online conversion day is 8/8 https://www.cinccommunity.com/registerforwebinars. That would be a great place to start to help you find gold in your database. 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