# Page 3 | CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CINC the right Real Estate CRM solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152829/CINC/reviews --- CINC 4.1 (248) [View alternatives](https://www.capterra.com/p/152829/CINC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CINC ## Showing most helpful reviews Showing 51-75 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Angela W. Owner Real Estate Used the software for: 2+ years ### "CINC gets me over the finish line every time" February 6, 2025 5.0 Helps me stay consistent with sales and leads Pros My account manager \[sensitive content hidden\] helps me stay on track. Cons tech issues that can slow down the process Review Source HD Hannah D. Real Estate Agwnt Real Estate Used the software for: 1-2 years ### "A Realtors Best Friend" February 14, 2025 4.0 Overall very satisfied with this CRM and product Pros The support staff is amazing with their communication and prompt with addressing all issues I have had Cons It’s taken quite some time for me to understand all of the different filters Review Source DH Daniel H. Realtor Real Estate Used the software for: 1-2 years ### "Dan's CINC review" February 6, 2025 3.0 I have made a few sales over the years, but have done a lot of follow up that doesn't go anywhere. Pros Great AI follow up. Easy system to use. I like all the details regarding contacts and how I can set up parameters for house clients receive. Cons A lot of leads that don't seem to any validity. there needs to be better vetting process before we get the leads. Review Source JR Jennifer R. Associate Broker Real Estate Used the software for: 1-2 years ### "Why I love CINC!" February 7, 2025 5.0 Very good. Very customer service oriented. Pros The platform is easy to use and understand, especially for a non-tekkie person like me! Cons I can't think of any at this time! We love CINC! Review Source PS Patrick S. Realtor Real Estate Used the software for: 1-2 years ### "Solid Lead Gen" February 14, 2025 5.0 Overall, good. Easy to use. Easy to adjust search parameters. Pros AI conversations give good insight to people’s urgency & must haves in purchasing a home. Cons Can’t seem to figure out how to pin a note from the mobile app. Review Source DK Denis K. Lead gen Real Estate Used the software for: Less than 6 months ### "CINC review" June 3, 2025 1.0 Pros Leads the register on the site have no interest in engaging. They don’t answer calls or call back. Overall poor quality Cons Costumer service is horrible. I gave 1 month cancellation notice and they charged me anyway. Wouldnt recommend Review Source FC Frank C. Real Estate Associate Real Estate Used the software for: 6-12 months ### "CINC is the best" February 18, 2025 5.0 Pros Easy to use. The interface easy to navigate. Cons Minor loading issues. Wish the messages about getting a new lead would come in faster. Review Source MM Marie M. Sales specialist Real Estate Used the software for: 2+ years ### "Very good experience. " February 7, 2025 4.0 Very good. CINC has the ability to remind, tag and label leads to keep track. Pros Ease to call the database with 1 click and notes immediately sync. Cons Not easy to enter new leads manually and leads NEED a phone number every time. Review Source CL Cyril L. Agent Real Estate Used the software for: 1-2 years ### "CINC Review" February 11, 2025 3.0 It’s not too bad but often the leads provided aren’t really serious about buying. Maybe 2/10 Pros Setting up leads for agents, it’s a great way to get new clients and usually also provides the details of what they are looking for. Cons Sometimes the information passed on by the ISAs is not always correct. I have had calls transferred to me and they aren’t even looking to buy or sell. Review Source MC Miles C. Salesperson Real Estate Used the software for: 6-12 months ### "Salesperson " February 6, 2025 3.0 Pros What I liked most was the leads that came in. Cons What I liked least was the quality of leads. Review Source sK sidika K. broker associate Real Estate Used the software for: Less than 6 months ### "CINC on line CRM and webinars" February 12, 2025 3.0 Hard to use. Lead groups are not easily accessed Pros Live webinars and scripts. The dashboard Cons mass email does not show who opted out. It would be nice to see who opened the email. Switched from [Lofty](https://www.capterra.com/p/157457/Lofty/) brokarage switched not me. I used KVcore before Review Source KW Kyle W. Recruiter Real Estate Used the software for: 2+ years ### "Best CRM I've ever used" June 12, 2024 5.0 Amazing. Great customer service, I've made personal relationships with tech support staff and strong relationships with account managers. I reccommend CINC to any REALTOR looking to purchase of switch CRM's. Easy to use, looks clean, powerful and dependable. Pros The Lead Generation capabilities, consistency and ease of use is unmatched in the industry. The per lead cost and the reliability of CINC's system is critical to my business and I can rely on them 100% to deliver. Database management, reminder system, notes and all of the crucial lead stats/data are easy to see, easy to find and everything is clickable. If you don't use it- you need to. Cons On a Brokerage level, it lacks features leading us to adopt a second CRM. No marketing templates in terms of printables, nowhere to store docs or training videos for the Agents- really isn't designed as an all in one system- rather a powerful sales tool. Do one thing and do it well. CINC nails that part. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[AgentLocator](https://www.capterra.com/p/195054/AgentLocator/) Reason for choosing CINC Lead generation capabilities, ease of use, word of mouth. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) The KVCOre customer service was horrible, the leads were very expensive, the product was hard to use, many features didn't work properly in Canada, staff was rude, interface wasn't great. just a nightmare. Review Source CC Courtney C. ISA Managing Partner Real Estate Used the software for: 2+ years ### "CINCs Decline " June 12, 2024 2.0 It started off amazing. Our account rep is great. We make so much money using it. However we are currently trying to expand on other platforms to see if we can get the same results without the system malfunctions. Pros I loved everything the first 4-5 years. I sing its praises at presentations which I do 5-10 times per year. Our ROI is great. Cons The kinks and glitches that are constantly coming up. Right now 'favourites' dont work. The map search isn't finding several properties. The dialler crashing five times a day at least. The 'search' feature of notes was removed. I have leads messaging me all the time now complaining about things not working. Reason for choosing CINC Results we had heard about, the look and feel of the platform Switched from [Othership](https://www.capterra.com/p/266602/Othership/) \*\*The product we switched from was Agent Locator and Ylopo - but it wouldn't find them. The ease of use of the platform. The user/clients experience. Review Source Response from Commissions July 15, 2024 Hi Courtney! Thank you for taking the time to leave a review and for being a loyal CINC client for so many years. We understand technology malfunctions can be frustrating and apologize for any inconvenience that has caused you or your clients in the past. Please continue to lean on your designated account rep and let them know if you have additional questions or concerns. We want to make your experience 5 stars again! JK Jason K. Manager Real Estate Used the software for: 2+ years ### "Mixed Experiences" June 6, 2024 3.0 I don't have much to add to the pros and cons I've listed, except that any suggestions for improvements or constructive criticism on changes which have been made are simply ignored. The platform is quirky, so new changes require us to adjust how we modified our behavior for those quirks. Either tighten up the whole system and make it reliable or stop making changes please so we can all just live with what we've got. Pros Lead capturing is excellent. The ability to text, call, or email in one platform is perfect for finding the medium which best suits each lead. The behavioral messaging can be very useful, though it's important to tweak it so it's appropriate for your business. Cons The app has gone through many updates, most of which seem to improve the look while diminishing the functionality. It is impossible to use the app and see what you need to do on any given day without spending a minute adjusting filters. On either desktop or app, you cannot easily schedule reminders for leads because the calendar regularly defaults to past dates, necessitating constant vigilance on the part of the user. You cannot prioritize tasks and reminders in your daily list, causing you to have to scroll up and down to find the next most important thing. Mass selection of leads for communications also often requires having to select leads multiple times after paging through them because they inexplicably become unselected. Basically, it is a powerful program that requires you to be careful when using it and also accept that functionality degrades with updates. Review Source BP Brian P. Realtor Real Estate Used the software for: 2+ years ### "CINC review" June 14, 2024 4.0 Experience has been amazing. The support and training is incredible and is much better than any of their competitors. Pros The follow up features and AI are amazing and not found on any other platform that I’ve heard of. The mobile app is incredibly powerful and easy to use. Cons The front end design which is dated and needs to allow for design customizations. Also the cost of the platform is higher than most. Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing CINC CINC had the ability and potential to replace REW completely if it worked but the front end site is just not up to par with that of REW or KV Core. Review Source SP Sonya P. Director of Operations Real Estate Used the software for: 2+ years ### "CINC review" June 14, 2024 4.0 We refer to CINC as the gold standard of CRM's. Nothing else out there like it! Pros I love the customer service! Anytime I call I am greeted with the friendliest agent! They are so kind and helpful. If they don't have the answer to my question they get to the bottom of it as quickly as possible. I have never been let down. You never have to wait long either! Cons Sometimes the dialer goes down and the connection is bad. Switched from [CommandCenter](https://www.capterra.com/p/139568/CommandCenter/) It didn't have the capabilities that CINC provides. Review Source LM Laura M. Director of Business Development Real Estate Used the software for: 2+ years ### "Over 5 year user of CINC " June 11, 2024 4.0 Overall, it has been our sole lead generating, CRM and dialer that has been instrumental in our growth Pros We have been using CINC for over 5 years for our real estate company, and it has been instrumental in propelling our business forward. The platform ease of use, customer database and our strong relationship with the account manager have made it our sole choice for managing our operations. Cons One downside is the constant increase in costs, and the AI feature is not as refined as we would like Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[Moneytree](https://www.capterra.com/p/210023/Moneytree/) Reason for choosing CINC Recommendations from users that have previously used Cinc and had great ROI Review Source TH Trish H. Broker Real Estate Used the software for: 2+ years ### "I love Cinc and My Rep! " June 6, 2024 5.0 I’ve been using it for five years. It’s an additional lead system but the only one we won’t drop. It’s good exposure for our listings, a great way to share with clients and virtually hands free if you need it to be while on vacation, life events, etc. Pros Honestly, \[sensitive content hidden\]. She’s the best lead rep we have. Quite amazing. She calls when something new is coming out, cares about our success and helps any time I have a question. She’s she’s so much light on the power of the product. It’s made my experience with CINC better just because of her. Cons I’d like live lead call ins. When leafs call in, we know they’re more serious than someone who answers a text or is bored and just wants to see a listing detail, never to be seen or heard from again. Of course that’s the old “some will, some won’t, so what?” Theory. You need thick skin in sales. Review Source LM Lauren M. Associate Broker Real Estate Used the software for: 1-2 years ### "Worth the cost" June 11, 2024 5.0 Wonderful. I’ve been ROI positive for two years now and I’m a solo agent. I would totally recommend this company to anyone looking for viable leads to step up their production Pros I love the lead gen. You have the ability to customize your spend and the leads are viable. The website was tailored to my target demographic Cons The AI is not my favorite and sometimes it can turn a lead off because it is triggered by a lot of interactions between the lead and the site. Can be turned off though Reason for choosing CINC The initial consult won me over. Their customer service is second to none and they genuinely care about your results Review Source WP Warrick P. Broker Sales Real Estate Used the software for: 6-12 months ### "Very disappointed on the whole" June 6, 2024 2.0 Very disappointing, CINC is the epitome of over-promise and under-deliver. They brag about scrubbing leads and only supplying valid emails and phone numbers. However, well over 20% of the phone numbers are for non-existent people. Another large portion is to people who have no idea why you are calling and the remainder just don't ever pick up. By far the most common response received from the tiny minority of people who do respond is "Not Interested". Pros The CRM portion of CINC is good and its relatively easy to track leads and communication. Cons The leads are almost all duds, I purchased the CINC program to increase my business, but the only thing it has done is draw over $1300 per month out of my business. Review Source Response from Commissions July 15, 2024 Hi Warrick, Thank you for taking the time to leave a review. We are sorry to hear that your CINC experience hasn't matched your expectations. Any agent that has success with online leads will tell you that completing training, consistently calling your leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up your leads into clients are the keys to success. A lead who left all of their contact information on your site was interested in something :) Let the system continue to nurture them until they are ready to transact. You have a rockstar account manager, so we encourage you to lean on him and our training team to help turn your experience around and find you the same success that thousands of other agents have found with CINC! Our next online conversion day is 8/8 https://www.cinccommunity.com/registerforwebinars. That would be a great place to start to help you find gold in your database. EJ Eric J. Realtor Real Estate Used the software for: 2+ years ### "CINC Transacts " June 7, 2024 5.0 If you are afraid to make a call then you will find ever way to build a wall and not use CINC. If you understand the power of calling then this program is your best buddy to keep you organized and lead you to the finish line of creating a sale. CINC organizes and works along side of you to nurture to the goal a sale. Pros An excel sheet in a hyper state of providing information on a ever changing market. Cons Like it all and learn more of its use every day ... Review Source rK rene K. Team Lead Real Estate Used the software for: 2+ years ### "Cinc Review " June 6, 2024 5.0 I have been a user for more than 10 years. I would never change to any other program as it is so good. And they are innovative and evolving using AI, etc. Pros Its a very robust and comprehensive program. So much better than an excel spread sheet or any other options that I have reviewed Cons Its a negative - but also a positive:They are continually updating and improving the program. You have to be on top of those upgrades to make the most of the program. Review Source kP kim P. real estate advisor Real Estate Used the software for: 2+ years ### "hi hi hi hi" June 7, 2024 5.0 great. I am little old me, no big team. Cinc works hard to make it affordable to me. Pros it is fairly intuitive. new features are often launched Cons half leads, but cinc cannot control that and is working on the verified part which helps Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[Chime](https://www.capterra.com/p/228456/Chime/) Reason for choosing CINC consistent leads, advancing technology, options for more training Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) it's been a few years ago and it was the google ads and support Review Source EN Elica N. Sales representative Real Estate Used the software for: 2+ years ### "Cinc review" June 18, 2024 3.0 Used to love it. Not a good return on my investment Pros Dialer templates appointment set up biew when they are on line Cons Cost and bad leads too many browsers and follow up Review Source Response from Commissions July 15, 2024 Hi Elicia! Thank you for taking the time to leave a review. Because of the state of the market, it does feel like there are a lot of people who are "just browsing." To help with that, we've released several features in recent months that are designed to help you sift through your database and bring the best leads to the surface. We also released RealVerified Leads. We encourage you to reach out to your account manager or support@cincpro.com to learn more about these features and anything else that might make a difference in your CINC experience so that we can address your cons :) DC Dianne C. Real Estate agent Real Estate Used the software for: 6-12 months ### "CINC lead usage" June 20, 2024 4.0 I have had a couple of hopeful leads who either wanted to buy in a different state than where I was licensed, so I referred them to another agent, or they made plans to come and then changed their mind due to a family illness and a bad quote on the sale of his house in another state from his listing agent there. Also, another one chose to work with another realtor after we met and had a great buyer's meeting. Pros I love the people who are serious about buying and selling and need my help. Cons The leads who have fake or non valid emails and phone numbers for me to help them. Review Source Similar Products Featured