Switch.cm

SWITCH.CM

4.5 / 5 18 reviews

Who Uses This Software?

Small and medium properties, from apartment owners to boutique hotels, hostels and guest houses.


Average Ratings

18 Reviews
Value
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Per property account, unlimited users. 2 months Free trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Switch.cm
  • switch.cm/
  • Founded 2014
  • Singapore

About SWITCH.CM

Reservations and property management system for hotels, hostels, and vacation rentals.


SWITCH.CM Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

SWITCH.CM Reviews Recently Reviewed!


Capterra-loader

basically, It's swiss knife PMS, all in one for every need of any size property.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self.
Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons: I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Great software and easy to use with superb support staff that are always ready to assist.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: No more double bookings as everything is imported seamlessly instantly. Should I ever get any problems then the excellent support staff are there within minutes with all sorts of helpful advice and tips and even go above and beyond with...."we've noticed this and it may improve occupancy if you do this for example." I also like the site is continuously evolving and every time I've suggested as a user, that this change may be beneficial they are generally already on the case with said changes before I've even suggested it! Great programme, superb staff and would highly recommend.

Overall: Superb support from the staff and made life so much easier with all the information I need at a few clicks of a mouse if I should need to clarify information from a guest from ages ago and most importantly no double bookings thanks to it's efficient booking system.

I always get answers to my technical questions and learn from them.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There is a lot of information you can use from this software which makes your job easier. I like the comprehensive lists/ bookings/ cancellations/ modifications and it is nice to know details of your customer in advance, like what country they are from.

Cons: Where the "ask a question"button is - it's really irritating when you want to curser a days accurately.

Overall: Quite a lot and i'm still learning

We are using the free version and are very happy with it!! It's all we need to run our B&B.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: We are using the free version and are very happy with it!! It's all we need to run our B&B. It's simple, everybody can work in it. Everything is very clear.

Vendor Response

by Switch.cm on March 09, 2018

Nice to know that you're happy with Switch Elisa! The freemium version is not available anymore but Switch is still helping small businesses to go automated by offering affordable plans. Greetings!

very useful and easy to use

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: it is very easy to use and customer services are fast responding our question. At firs you will confuse if you never use channel manager but by the time you will get used to it. super easy!

Cons: some of OTAs cant connected to SWITCH.CM. i hope it will solved very soon.
customer service by phone maybe a good idea (?)

Capterra-loader

Switch.cm makes your life easier, managing reservations from a variety of platforms!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's functionalities, monthly improvements, easy to use procedures and user-friendly interface for all our staff. I've tested several apps before choosing and this is one of the best.

Cons: Sometimes it can work slow or there can be minor errors that often are cleared out by the technical team in 1-2 days.

Great CRM software.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: That is easy to use and that is a great tool that helps run the Front Office. The calendar feature is accurate and it almost never freezes or stalls.

Cons: Sometimes the reports are hard to pull. I believe there was an update recently on reports available but I havent trie them yet.

Capterra-loader

I find Switch very innovative, easy to use and they keep making it better and better!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All the reports it generates. Its great to see instantly your income and occupancy rate for that day and even for the coming days. And it automatically synchronizes to all OTA's we use, that's super helpful.

Overall: Less over-bookings. Better insight in revenue and occupancy rates.

The tool I was looking for

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Switch came to me when I needed it the most. Since I begun using it it never stopped evolving and the team never stopped carrying. A great tool!

Cons: It should be web responsive: I can´t use it on my cell Phone or in my Tablet. I really hope you improve that soon ;)

Switch.cm: the best think could ever hapened to me since I open my property CITY INN.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Fast and eazy to handle . You can eazy put the whole group or whole class of people istant and what I like the most of switch.com is that he is doing all your job fnstead of you,

Overall: you are getting faster, more avialable for customers and making your life eazy

Really great PMS software

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Really great use interface. Clean, easy to navigate, customizable UI with rich booking information.

Cons: Needs more payment integrations. Only having Stripe is a significant limitation at this time. Could also use PayPal and some others.

Vendor Response

by Switch.cm on March 22, 2018

Hi Jason, Nice to hear from you! We've launched integration with other payment gateways last year, such as Omise and 2C2P. Yet, we do look at connecting to other PM to broaden our availability in regards to auto-charge collection. Thanks for your feedback! Switch team

Great for business, made my life very easy. Always on point especially as you get to know it better.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great features that keep improving as you go, definitely made my work easier and customer care is always available to assist when needed.

Cons: A bit complicated at the beginning, but with time, becomes easier. Sometimes, it can slow down of hang which then takes a lot of time in trying to restart an operation.

Overall: Ease of booking coordination and organisation

The program in general is good and helpful. It still nees some perfections

Mar 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The connection with the booking engine. It youd be nice to have also odher wesites like airbnb, They could be more but in general is good

Cons: For example, what happened to me. We had to close our activity and I asked help, they said I had to do it and the only way to close it was to make a reservation and close bed by bed. A pretty long thing

Vendor Response

by Switch.cm on March 22, 2018

Hi Ari, thanks for your feedback! We thrive to keep improving the system and pushing new functions periodically. Last year we've pushed a 'Block Out' button which allows user to block multiple rooms and beds at one click. Moreover, we do connect to Airbnb. We're happy to assist you in adding Airbnb connection into your Channel Manager dashboard :) Cheers! Switch team

Great Property management system for small - medium sized hotels!

Mar 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to control my pricing throughout all my listings on a variety of websites, attracting as much business as possible. The transactional email feature where I can create automated emails for guests and hotel staff.

Cons: The cost of upgrading to a premium version to allow access to more websites for OTA. The system would also benefit from a mobile app.

Fantastic tool to increase bookings for small hotes

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to synchronise callendars on most websites and control pricing with ease. It has been a large driver of growth in the past year.

Cons: The high cost of upgrading to a premium version which allows the connection to a vast array of different websites.

Overall: Boosted revenue and visibility on many different sites such as booking.com and expedia

Vendor Response

by Switch.cm on March 27, 2018

Glad to hear :) We've been modifying our subscription plans and products offers, and there are more options in the way to come in the next months. For example, new product modules for Guest Database CRM and Self Check-in platform.

Very simple system , easy to learn

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: good connection link with OTA , easy to set prices , already support with mobile app ( easy to us when we outside )

Cons: need more details reservation format ( room detail , rate detail , change room number , blacout date)

Overall: from us all our needed is already in switch.cm

good

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: calendar and invoices are good, easy use, auxilary are excellent, cs always helping, even not so fast,

Cons: cant submit the payment and organize tha balance due, sometimes error in calendar so always to run push full

Overall great with minor bugs. Didn't crash once just slow sometimes.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and explain to new employees. Very clean design and the features are great. Also, customer service is quick and helpful.

Cons: We have been having some issues with accessing the website on the smartphone - it can be really slow. It would be great if you could make it more mobile friendly or possibly an app in the future.