Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Not Offered

Vendor Details

  • Switch.cm
  • switch.cm/
  • United States

About SWITCH.CM

Reservations and property management system for hotels, hostels, and vacation rentals.


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SWITCH.CM Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

SWITCH.CM Reviews Recently Reviewed!


The tool I was looking for

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Switch came to me when I needed it the most. Since I begun using it it never stopped evolving and the team never stopped carrying. A great tool!

Cons: It should be web responsive: I canĀ“t use it on my cell Phone or in my Tablet. I really hope you improve that soon ;)

I always get answers to my technical questions and learn from them.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There is a lot of information you can use from this software which makes your job easier. I like the comprehensive lists/ bookings/ cancellations/ modifications and it is nice to know details of your customer in advance, like what country they are from.

Cons: Where the "ask a question"button is - it's really irritating when you want to curser a days accurately.

Overall: Quite a lot and i'm still learning

Great for business, made my life very easy. Always on point especially as you get to know it better.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great features that keep improving as you go, definitely made my work easier and customer care is always available to assist when needed.

Cons: A bit complicated at the beginning, but with time, becomes easier. Sometimes, it can slow down of hang which then takes a lot of time in trying to restart an operation.

Overall: Ease of booking coordination and organisation

very useful and easy to use

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very easy to use and customer services are fast responding our question. At firs you will confuse if you never use channel manager but by the time you will get used to it. super easy!

Cons: some of OTAs cant connected to SWITCH.CM. i hope it will solved very soon.
customer service by phone maybe a good idea (?)

Switch.cm: the best think could ever hapened to me since I open my property CITY INN.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and eazy to handle . You can eazy put the whole group or whole class of people istant and what I like the most of switch.com is that he is doing all your job fnstead of you,

Overall: you are getting faster, more avialable for customers and making your life eazy

Very simple system , easy to learn

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: good connection link with OTA , easy to set prices , already support with mobile app ( easy to us when we outside )

Cons: need more details reservation format ( room detail , rate detail , change room number , blacout date)

Overall: from us all our needed is already in switch.cm

good

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: calendar and invoices are good, easy use, auxilary are excellent, cs always helping, even not so fast,

Cons: cant submit the payment and organize tha balance due, sometimes error in calendar so always to run push full

Great software and easy to use with superb support staff that are always ready to assist.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more double bookings as everything is imported seamlessly instantly. Should I ever get any problems then the excellent support staff are there within minutes with all sorts of helpful advice and tips and even go above and beyond with...."we've noticed this and it may improve occupancy if you do this for example." I also like the site is continuously evolving and every time I've suggested as a user, that this change may be beneficial they are generally already on the case with said changes before I've even suggested it! Great programme, superb staff and would highly recommend.

Overall: Superb support from the staff and made life so much easier with all the information I need at a few clicks of a mouse if I should need to clarify information from a guest from ages ago and most importantly no double bookings thanks to it's efficient booking system.

Capterra-loader

basically, It's swiss knife PMS, all in one for every need of any size property.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self.
Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons: I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Great CRM software.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: That is easy to use and that is a great tool that helps run the Front Office. The calendar feature is accurate and it almost never freezes or stalls.

Cons: Sometimes the reports are hard to pull. I believe there was an update recently on reports available but I havent trie them yet.

Capterra-loader

I find Switch very innovative, easy to use and they keep making it better and better!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the reports it generates. Its great to see instantly your income and occupancy rate for that day and even for the coming days. And it automatically synchronizes to all OTA's we use, that's super helpful.

Overall: Less over-bookings. Better insight in revenue and occupancy rates.