# SWITCH.CM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SWITCH.CM the right Hospitality Property Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152834/SWITCH-CM/reviews --- SWITCH.CM 4.5 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SWITCH.CM Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MO Mihailo O ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “It is very easy to use and it syncs great with all the OTS.“ July 19, 2021 AW Agus W ReservationHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The Housekeeping button not really useful as the communication between front office and house keeping not really working“ June 25, 2020 MO Mihailo O ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I would highly recommend this property manager to anyone owning a hostel, no matter the size.“ July 19, 2021 PV Pedro V OwnerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “The easy working with, easy to explain.“ June 23, 2021 AS Alison S PublicanHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear.“ June 24, 2020 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erdis D. Owner Used the software for: 1-2 years ### "basically, It's swiss knife PMS, all in one for every need of any size property." January 9, 2018 5.0 Pros We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season. Cons I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements. Review Source YNL Yan Naing L. Owner Hospitality Used the software for: Less than 6 months ### "Very helpful software. Has great potential to even get better. " February 29, 2020 5.0 I had a great experience from the start till now. \[SENSITIVE CONTENT HIDDEN\] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager. Pros Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate. Cons Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing SWITCH.CM It’s affordable. Have local customer service. The staffs are very helpful. Review Source Response from Flymya March 3, 2020 Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021. Thanks again for choosing Switch. PA Putu A. Owner Hospitality Used the software for: Less than 6 months ### "Reliable softwar for a very reasonable price" January 4, 2020 3.0 Overall a great, reliable product for a very reasonable price Pros \- chanel manager works great - easy to use - very reasonable priced - great customer service Cons \- limited functionality - not so great booking engine for website (miserable layout - missleading wording i.e. guests who want to book clearly get confused, but booking process is easy once guests understand what's meant with certain fields and works only at desktop, on mobile phones it's nearly impossible to book due to very bad layout Review Source Response from Flymya January 7, 2020 Thanks for the feedback! We are working on our mobile version of the Booking Engine. Soon it will be fully mobile responsive. Cheers! WD Wendy D. Owner Hospitality Used the software for: 6-12 months ### "One of the best experiences ever! So happy with this software and the company." April 21, 2021 5.0 Pros The software was easy to use and had all the features I needed. I got helpful customer service whenever I needed it and the price was unbeatable. Rarely have I had such a great experience in buying any product. Highly recommended! Cons Can't think of anything I didn't like. Everything worked exceptionally well. Switched from [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Working with Rentals United had been a nightmare for us. For three months, there had been a bug with the software so we were unable to connect with airbnb. The customer service people were unpleasant and unhelpful. Review Source MMT Moe Moe T. Operation Director Hospitality Used the software for: 1-2 years ### "Switch.CM" February 26, 2020 5.0 prevent overbooking and no need to control OTA channel individually. Pros It is easy to use with reasonable price. Cons It is very simple performance and need to upgrade attractiveness. Reason for choosing SWITCH.CM staffs are so friendly , especially Ma Nandar and Ma Thiri , it is user friendly software and effectiveness in the business. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) expensive and no easy to communicate with the team member to deal the complaints. Review Source JK Jelena K. Owner Hospitality Used the software for: I used a free trial ### "time saving management of clients " June 8, 2020 4.0 Good experience, but a lot can be improved. Pros Ability of the platform to close automatically several combinations for the same room type. Saving time with integration of several booking platforms. It was easy for employees to understand functions. Cons The overview of booking can be made more clear in terms of calendar overview. Making reservation for the group to have option combined - when 1 person books and wants to pay every bed/room on behalf of the group there is no option to close payment as done etc with 1 click but you need to do separately for each member of the group. Of course in case something changes, maybe keep option to isolate some of the group members. Discounts - you are not able to make promotions from switch as one channel, but you need to do separately for each integrated platform. Add that option. Fee for the room or bed - important option! When we have walkin or in person reservation and we want to set price different from regular we are not able to change that for particular guest, and due to that stats for earning can never be correct and resemble real picture. Reason for choosing SWITCH.CM Ability of the platform to close automatically several combinations for the same room type. Review Source Response from Flymya July 8, 2020 Hey Jelena, thanks for the feedback. In fact, you do need more training on Switch and I will contact you directly to provide it. Most of the Cons you wrote are not real, as you can see: 1. Reservations overview: Once you login in the system, by default the calendar is the first view you will see to give you an overview of the reservations in a day or upcoming days. The Reservations tab, in other hand, shows the bookings in a list type of view. 2. Group reservation combined payment: it's very easy to manage group reservations, specially when one of the guests wants to pay the complete amount. Based on the amount entered, Switch smartly understands that the guest is paying for the whole group (or for the isolated reservation), and deducts from the total of the group. You do not need to enter in each reservation, one by one. 3. Promotions are partially able to add in Switch (via Rate plans). Same functions that allows to charge differently to walk-in guests. Aaron B. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great PMS and channel manager" January 14, 2020 5.0 It’s great it has a great channel manager integration. Pros It’s user friendly, and has great integration with booking.com and other major websites. Cons The reports could be better but they have the basic ones. I guess with premium version you can get more but also pay more. Reason for choosing SWITCH.CM Price and easy to use Review Source George Adrian O. Cofounder Used the software for: 1-2 years ### "Switch.cm makes your life easier, managing reservations from a variety of platforms!" March 13, 2018 5.0 Pros It's functionalities, monthly improvements, easy to use procedures and user-friendly interface for all our staff. I've tested several apps before choosing and this is one of the best. Cons Sometimes it can work slow or there can be minor errors that often are cleared out by the technical team in 1-2 days. Review Source Lisette J. Hostel owner Used the software for: 1-2 years ### "I find Switch very innovative, easy to use and they keep making it better and better!" January 9, 2018 5.0 Less over-bookings. Better insight in revenue and occupancy rates. Pros All the reports it generates. Its great to see instantly your income and occupancy rate for that day and even for the coming days. And it automatically synchronizes to all OTA's we use, that's super helpful. Review Source VR Verified Reviewer Geotechnical Engineering Intern Civil Engineering Used the software for: 2+ years ### "Great Property management system for small - medium sized hotels!" March 9, 2018 4.0 Pros The ability to control my pricing throughout all my listings on a variety of websites, attracting as much business as possible. The transactional email feature where I can create automated emails for guests and hotel staff. Cons The cost of upgrading to a premium version to allow access to more websites for OTA. The system would also benefit from a mobile app. Review Source MC Mihai C. Hostel Owner Hospitality Used the software for: 1-2 years ### "Great management software " September 2, 2018 5.0 Pros It is very easy to use and has a friendly interface. It simplify some of my tasks for the Hostel, overall is a great tool to use and a must have, even if you are a small business. Cons I can't really say that is something that I don't like, they are adding options and features and I saw that they are very good with their customer service and try to improve every time. To be honest... I don't know why this software is not so popular. Review Source Response from Flymya September 4, 2018 Thanks Mihai for your feedback :) CD Catt D. manager Hospitality Used the software for: 6-12 months ### "Review from Gili Beach Bum" June 28, 2020 5.0 Very good Pros Easy to use and find your way around. Also the support system is very good and helpful. Cons I don't know enough about the system for me to say what i dont like. What i do know and use is simple and straight forward. Review Source Response from Flymya July 8, 2020 Hi Catt, Thank you for leaving us a review and responding in our survey. We really appreciate you taking the time out to share your experience with us. We wish you and your family's safety during this challenging times. LL Leanne L. Owner Hospitality Used the software for: Less than 6 months ### "Better Than the Big Costly Guys!" November 26, 2018 4.0 It is still a new company/product so there is room for additional development. However, it already surpassed a lot of the legacy systems in the market. Given it is a new provider in the industry, there is room for further development but keep watch for this emerging player! Pros It seriously works better than some of the bigger and expensive software out there including Cloudbeds. It even connects to Airbnb and with ease. Channel manager + Property Management in one and for the price, it's double, triple bang for your buck! Cons Getting started requires the help of support (but most other CM+PMS do also). There are quite a few features out of the box; however, some are in Alpha/Beta mode and is not fully rolled out. Maybe some API plugin/integration could add more functionality through 3rd party developers so it doesn't need to be developed in-house. Also wish it could be more colourful as the oldschool grey excel sheet appearance isn't visibly the best. Review Source EK Erjon K. hostel owner Hospitality Used the software for: 6-12 months ### "Very good product at an unbeatable price" January 3, 2020 5.0 Pros Simple to use. Very effective. Nice graphics. Cons Could improve the blocking of multiple dates so to make it easier if you want to just block the entire hostel. Review Source Response from Flymya January 6, 2020 Great, thanks for the feedback! We'll be looking into this while re-architecting the system in 2020. Cheers! SM Serah M. Director Hospitality Used the software for: 6-12 months ### "Great for business, made my life very easy. Always on point especially as you get to know it better." January 16, 2018 4.0 Ease of booking coordination and organisation Pros Great features that keep improving as you go, definitely made my work easier and customer care is always available to assist when needed. Cons A bit complicated at the beginning, but with time, becomes easier. Sometimes, it can slow down of hang which then takes a lot of time in trying to restart an operation. Review Source AA Annie A. Front desk Hospitality Used the software for: Less than 6 months ### "My life is so much easier!" August 20, 2018 5.0 Five stars Pros SWITCH has made my life and our staff working days so much easier. The easy process with checking in and out and notes makes communication smooth. Thanks so much. Cons Needs some work on the phone application. Review Source Response from Flymya August 21, 2018 Hi Annie, thanks for your feedback! We're happy to help you managing your business. Best Regards, Switch.cm team AJ Arnold J. Receptionsit Hospitality Used the software for: Less than 6 months ### "One of the best operating systems I've used" November 21, 2018 5.0 Excellent Pros Very fast, easy to navigate and quick with payment too. Cons I can't save special requests or add profile notes for regular guests. Review Source RR Rafael R. Owner Hospitality Used the software for: 1-2 years ### "Good for the price" August 16, 2018 4.0 Pros Ease of use. Cons \- How it handles group reservations. Every change you try to make takes a long time to be applied. It´s completely impossible to use switch with big groups - The lack of useful features especially when it comes to the payment history. It should display the total amount in the screen and have more filters such as payments per user and show/hide deleted payments. Today if we want these informations we have to export the payments to a CSV fomat, open in google docs (or similar) and set filters - There is a translation error in the brazilian portuguese version of Switch. In the payments history screen, in the drop-down menu there are two options: "on" and "between' . In the portuguese version they are translated as "ligado" and "entre". "entre" is correct but "on" should be translated as "em". Every time I teach a new employee how to use the system I have to explain why is "ligado" listed there. Review Source Response from Flymya August 21, 2018 Hi Rafael, thanks for your feedback! We've recently revised the Portuguese translation and fixed those minor errors. Take a second look into it and you'll see how it is now :) The group reservation is working properly after the fixes we pushed in June for the slow loading. We will take your feedback about filters in the Payment History into consideration for the next batch of improvements. Thanks for sharing you opinion! Cheers, Switch team MO Mihailo O. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "A great and simple property manager" July 19, 2021 5.0 It helped me sync with a couple of property reservation sites, and it really saved me a lot of time and headaches while working. I would highly recommend this property manager to anyone owning a hostel, no matter the size. Pros It is very easy to use and it syncs great with all the OTS. It is really simple to navigate and the clean design really helps with the user experience. Also,the customer support is great, usually they respond within minutes,and have always been able to help me out with anything I had an issue with. Highly recommended it. Cons It had rare crashes,but it really wasn't a problem for us. Overall, it's a great and simple property manager. Review Source Response from Flymya July 21, 2021 Thanks Mihailo, happy to know your satisfaction with Switch.cm. AS Alison S. Publican Hospitality Used the software for: 2+ years ### "Easy to navigate" June 24, 2020 5.0 It's important to have an overall electronic manager managing your OTA, stops having to explain to customers that they are double booked! Pros It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear. Cons Would be nice to get a search button as sometimes information is not always in the most logical place. Reason for choosing SWITCH.CM SwitchCM was the first channel manager I encountered during my search, they seemed very impressive and professional, I decided to take a chance on them and have been happy with them for the last 3 years. Review Source Response from Flymya June 29, 2020 Hi Alison! Thank you for leaving us a review. We appreciate your time out sharing your experience with us. You can always search a particular reservation using the search bar at the top left corner of the calendar. AW Agus W. Reservation Hospitality Used the software for: 2+ years ### "Very good channel manager for hotel industry" June 25, 2020 4.0 Its very help me in controling my bussiness in hotel industry Pros I like most about The system calendar using switch.cm software that I can use easyly in my smartphone. The seasonal price also help a lot to control the rate Cons The Housekeeping button not really useful as the communication between front office and house keeping not really working Review Source Response from Flymya July 7, 2020 Hi Agus, Thank you for leaving us a review. We really appreciate you taking the time out to share your experience with us. With the housekeeping feature not being used by the staff, it will create more problems in the future. We suggest you take the time to reintroduce the said feature with both of them present in the training and explain well the importance of it in your business. Thank you! MJ Matt J. Owner Hospitality Used the software for: 2+ years ### "Great software and easy to use with superb support staff that are always ready to assist." January 9, 2018 5.0 Superb support from the staff and made life so much easier with all the information I need at a few clicks of a mouse if I should need to clarify information from a guest from ages ago and most importantly no double bookings thanks to it's efficient booking system. Pros No more double bookings as everything is imported seamlessly instantly. Should I ever get any problems then the excellent support staff are there within minutes with all sorts of helpful advice and tips and even go above and beyond with...."we've noticed this and it may improve occupancy if you do this for example." I also like the site is continuously evolving and every time I've suggested as a user, that this change may be beneficial they are generally already on the case with said changes before I've even suggested it! Great programme, superb staff and would highly recommend. Review Source ZYP Zay Yar P. Sales and Reservation Manager Hospitality Used the software for: 2+ years ### "Useful-able software" February 26, 2020 5.0 I think Switch.cm is very useful and your customer service teams are very helpful. Pros We can easily use for Booking and Reservation between head office and reception. Group reservation is more suitable for our hotel. Cons I would like to inform you please add Myanmar Kyats in the Payment section and want to link new local online travel agents such as Handler, Oway, etc. Review Source Response from Flymya March 3, 2020 Hey Zay Yar, thanks for your feedback! We are in conversations with Handler and other local prospect partners. Thanks again for mentioning and for sharing your experience with Switch! EW Evan W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Switch for villa management" January 8, 2020 5.0 The training and support and quick follow up's have made me feel satisfied with my purchase. Nice to have someone to talk to, message via the chat box, or actually meet the agent in person. Pros Easy to access, clean system and user friendly. Loads of stat information and charts if you need. The set was not difficult, and the customer service was fabulous. The price is the best on the market for the size of property we are - 4 rooms. Cons Needs templates set up for alternate invoicing. Needs mobile app option. Reason for choosing SWITCH.CM Communication, simple explanations, cost point, easy to use format. quick API connection to the OTA's. Review Source KS Kristina S. Receptionist Hospitality Used the software for: 2+ years ### "10" July 21, 2021 5.0 Pros Everything is perfect. Switch makes everythin easier. Cons There is nothing not to like. This software is something that every organisation should have. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.