# Page 2 | SWITCH.CM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SWITCH.CM the right Hospitality Property Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152834/SWITCH-CM/reviews --- SWITCH.CM 4.5 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Page 2 - Reviews of SWITCH.CM ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mmM majudulla mohamed M. manager Hospitality Used the software for: 6-12 months ### "highly recommended" June 11, 2020 5.0 switch isnt our first channel manager, we are very happy with switch in comparison to our first channel manager, there are no hidden fees, customer care is available Pros we were looking for a channel manager to combine all the OTA as we were facing over selling, connecting switch to OTA are seamless and calendar, seasonal rates setting solved issue we faced Cons wish there is an mobile app with all the features offered in web Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/) unhappy with fees, customers care Review Source Response from Flymya June 19, 2020 Hello Mohamed, thanks you for your review! We are working on new features in our mobile app :) JM Joe M. GM Hospitality Used the software for: 6-12 months ### "Fab Soulution for small to large scale units" June 23, 2021 5.0 Very satisfied with the software , the ease of use, and integration to our website Pros Ease of use, & the problem solving on the part of the team is second to none in the field. Cons Some of the Stats could be tweeked to suit diffeent venues, but I would be being picky as thats not essential Reason for choosing SWITCH.CM Cost Review Source Response from Flymya June 30, 2021 Thanks Joe! KS Kyaw S. General Manager Hospitality Used the software for: 6-12 months ### "General" January 9, 2020 5.0 guest folio can easily print with full information. Rate can adjust in the system upon negotitaion with the guests. Easily to know for new reservation by switch.cm mail sending to us and always update in system. Pros Channel manager helps us for reservations from OTAs Cons Not over leaping booking. Easy to operate the system. Reason for choosing SWITCH.CM Like the features and set up. Testing period was given and overall was fine. Service was excellent in setting up, training, helpfullness, online.... Price also reasonable. Review Source Response from Flymya January 13, 2020 Thank you! It's great to hear that :) JS Jason S. CEO Used the software for: 1-2 years ### "Really great PMS software" March 15, 2018 4.0 Pros Really great use interface. Clean, easy to navigate, customizable UI with rich booking information. Cons Needs more payment integrations. Only having Stripe is a significant limitation at this time. Could also use PayPal and some others. Review Source Response from Flymya March 22, 2018 Hi Jason, Nice to hear from you! We've launched integration with other payment gateways last year, such as Omise and 2C2P. Yet, we do look at connecting to other PM to broaden our availability in regards to auto-charge collection. Thanks for your feedback! Switch team AW Agus W. Manager Hospitality Used the software for: 2+ years ### "Best value channel manager " April 23, 2020 5.0 Overall Switch.cm help me very well in running my business as I have two properties to manage without switch.cm I don't know how can I run it. Thank You SWITCH.CM Pros the software help me a lot in maintaining the room occupancy and to avoid overbooking.r Cons The software has seasonal prices that help me to control the room rate easily. Review Source PV Pedro V. Owner Entertainment Used the software for: 1-2 years ### "Best relation price/service" June 23, 2021 4.0 It is a nice experience. Pros The easy working with, easy to explain. Cons The setup is not so easy, and worst if you have to add different rates Review Source AR Alejandro R. Diseñador Architecture & Planning Used the software for: 1-2 years ### "Relación calidad-precio muy buena" May 13, 2020 4.0 Muy buena, siempre nos ayudo muchísimo este sistema, y el soporte a través de Martín principalmente que nos visito fue excelente Pros El poder cargar extras a las cuentas, y también poder personalizarlo con los productos de venta dentro del hostel. Cons La linea de tiempo es muy poco visible, al igual que los colores apagados, no son referenciales. Reason for choosing SWITCH.CM Por la relación calidad-precio Review Source Response from Flymya May 15, 2020 Thank you Alejandro for the feedback! VK Vojkan K. owner Hospitality Used the software for: 1-2 years ### "fair enough for the money" January 14, 2020 4.0 overall im ok with it Pros its good and cheap for small hostel, there was almost all the functions i wanted to have. Cons not always very good support, sometimes fast (and good) respond sometimes poor help with waiting. Review Source Response from Flymya January 15, 2020 Thanks for the feedback! We're actually working on recruiting more people and providing refreshing training to the ones we already have. You will definitely see a better level of support in no time. Cheers! TMK THAN MOE K. Owner Hospitality Used the software for: 1-2 years ### "Switch review" February 28, 2020 5.0 Save a lot of time having one calendar instead of multiple ones Pros The ease of use . Easy to train our staff to use it. Cons I found the auxillary items a bit hard to work out on the invoices so I gave up trying and just hand write receipts for things like laundry, E-bike hire etc. Reason for choosing SWITCH.CM Switch was the first one I tried and I'm happy with my choice. Review Source PD Parakrama D. Owner Hospitality Used the software for: 2+ years ### "Fantastic tool to increase bookings for small hotes" March 16, 2018 4.0 Boosted revenue and visibility on many different sites such as booking.com and expedia Pros The ability to synchronise callendars on most websites and control pricing with ease. It has been a large driver of growth in the past year. Cons The high cost of upgrading to a premium version which allows the connection to a vast array of different websites. Review Source Response from Flymya March 27, 2018 Glad to hear :) We've been modifying our subscription plans and products offers, and there are more options in the way to come in the next months. For example, new product modules for Guest Database CRM and Self Check-in platform. AN Ani N. Owner Used the software for: 6-12 months ### "The program in general is good and helpful. It still nees some perfections " March 16, 2018 4.0 Pros The connection with the booking engine. It youd be nice to have also odher wesites like airbnb, They could be more but in general is good Cons For example, what happened to me. We had to close our activity and I asked help, they said I had to do it and the only way to close it was to make a reservation and close bed by bed. A pretty long thing Review Source Response from Flymya March 22, 2018 Hi Ari, thanks for your feedback! We thrive to keep improving the system and pushing new functions periodically. Last year we've pushed a 'Block Out' button which allows user to block multiple rooms and beds at one click. Moreover, we do connect to Airbnb. We're happy to assist you in adding Airbnb connection into your Channel Manager dashboard :) Cheers! Switch team LW Lola W. Ceo Hospitality Used the software for: 1-2 years ### "Exceptional service" May 7, 2020 5.0 Pros The fact that all my reservations could be captured on one platform Cons I don’t really have anything negative to say about it Review Source Response from Flymya June 25, 2020 Hi Lola! Thank you for leaving us a review. We really appreciate you taking the time out to share your experience with us. We're glad to be your product over the years. Switch.cm team AG Aleksandar G. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Using SWITCH.CM is amazing experience.Thank you SWITCH.CM" January 18, 2020 5.0 Synchronisation and my all reservations are inside SWITCH.CM .., SWITCH.CM is always ready to help you and solve your problems very very fast. Pros Excellent Synchronization , eazy , accessible Cons Sometimes it opening all my reservations...!!! Very uncomfortable... Alternatives considered [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) Reason for choosing SWITCH.CM SWITCH.CM is more accessible Review Source SL Shunn L. Assistant Online Sales Manager Hospitality Used the software for: 6-12 months ### "User-friendly and time saving" February 27, 2020 5.0 Overall, it can help the business runs smoothly. Highly recommended! Pros Switch is very much easy to use. And each function is set up with specific features clearly so that it can save a lot of time. The best part is customer service. They explain patiently whenever we ask them. That's really helpful. Cons Hope to fix delays in the calendar. And hope to add another option for multiple rate plan. Review Source GJ Gabriela J. manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great tool for bookings" June 12, 2020 4.0 Great software, helpfull agents, many options.... Pros I dont have to check emails, its like having personal secretary that tells me when guests arrive from all sites Cons Not being able to turn off when hostel didnt work during the covid19 situation Review Source Response from Flymya June 24, 2020 Hi Gabriela, Thank you for leaving us a review. We appreciate your time in sharing your experience with us. During this time, since the hostel is close, you can use the "block off" feature in Switch to close the availability of each room in your property. You can check this article (http://help.switch.cm/article/using-the-block-off-feature/) on how you can use this feature. For any questions, please do not hesitate to contact us. EV Elisa V. Owner Used the software for: 1-2 years ### "We are using the free version and are very happy with it!! It's all we need to run our B&B. " March 8, 2018 5.0 Pros We are using the free version and are very happy with it!! It's all we need to run our B&B. It's simple, everybody can work in it. Everything is very clear. Review Source Response from Flymya March 9, 2018 Nice to know that you're happy with Switch Elisa! The freemium version is not available anymore but Switch is still helping small businesses to go automated by offering affordable plans. Greetings! VB Vicky B. owner Used the software for: 1-2 years ### "very useful and easy to use" January 13, 2018 5.0 Pros it is very easy to use and customer services are fast responding our question. At firs you will confuse if you never use channel manager but by the time you will get used to it. super easy! Cons some of OTAs cant connected to SWITCH.CM. i hope it will solved very soon. customer service by phone maybe a good idea (?) Review Source AMS Aye Mya S. GM Hospitality Used the software for: Less than 6 months ### "Connectivity Issues" January 3, 2020 2.0 The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking. Pros The price is affordable and easy to use. Cons There are onnectivity issues and need more fuctions. Review Source Response from Flymya January 6, 2020 We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly). Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards. DD Diogo D. D. Used the software for: 1-2 years ### "The tool I was looking for" February 1, 2018 5.0 Pros Switch came to me when I needed it the most. Since I begun using it it never stopped evolving and the team never stopped carrying. A great tool! Cons It should be web responsive: I can´t use it on my cell Phone or in my Tablet. I really hope you improve that soon ;) Review Source SS Satria S. Manager Computer Networking Used the software for: 6-12 months ### "Good job" January 13, 2020 5.0 Managment system, and switch made our sales more than used before, with small opportunity to overbook. Pros Nice management system, easy and smooth . Cons A bit slow sometimes , and we need to put the reservation manually sometimes Reason for choosing SWITCH.CM Easy and cheap Review Source KY Kevin Y. Founder Hospitality Used the software for: Less than 6 months ### "Great Software" February 28, 2020 3.0 Pros It's convenient overall, can't live without. :) Cons It can be laggy at times, mobile friendly will be helpful. Wasn't properly informed about Airbnb cancellation won't sync, resulted with several room go on waste. And also, we still have issue viewing guest's credit card information from booking.com after several trials. Review Source Response from Flymya March 3, 2020 Hey Kevin, thanks for your feedback. Sorry to hear that the team hasn't explained to you the details of our Aibrnb connection. I will review the case about credit card details You should be able to access it without problems. Thanks again. RD Ruth D. Operational Hospitality Used the software for: 6-12 months ### " SWITCH.CM Review" September 5, 2018 5.0 everything good and they always upgrade with new feature ( good point progress) . Pros Easy to use , useful , simple , access by mobile Cons a bit slow responses and button click sometimes need double click . Review Source EJN Emily Joy N. Manager Accounting Used the software for: 6-12 months ### "Great for Hostels" February 16, 2019 5.0 It's been great. Its streamlined our process and has made dealing with guest reservations 10x easier Pros Easy to use. Easy to add guests and check in/out guests Cons They have yet to include two currency systems, but they said they will this year Review Source TT Tarra T. Manager Used the software for: 6-12 months ### "good" January 13, 2018 4.0 Pros calendar and invoices are good, easy use, auxilary are excellent, cs always helping, even not so fast, Cons cant submit the payment and organize tha balance due, sometimes error in calendar so always to run push full Review Source SLM Shoon Lei M. Online Sale Eecutive Hospitality Used the software for: Less than 6 months ### "User Friendly" February 27, 2020 3.0 my overall experience ( during 2 month ) are best local support team, user friendly, easily understanding Pros local support team, user friendly, easy to use Cons Wait a minute to appear all guest name when i need immediately Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.