ServiceNow

ServiceNow Express


4 / 5
17 reviews

Who Uses This Software?

ITSM space. This includes growing organizations of all sizes, in any industry.


Average Ratings

17 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/year
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceNow
  • www.servicenow.com/
  • Founded 2003
  • United States

About ServiceNow Express

ServiceNow Express is a no-compromise IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden.


ServiceNow Express Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

ServiceNow Express Reviews Recently Reviewed!


One of the best ITSM solutions ever!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: ServiceNow Express is an out-of-the-box solution that has preconfigured solutions ready to start working with a IT Service Management desk. All you need to work, ITIL compliance, Dashboards, Reports, Asset Management, Incident, Problem, Change Management, integration with 3rd parties solutions. In short, all you need to get ready in your IT department service desk.

Cons: This version of ServiceNow is not longer available in the market, and has been replaced by a new version more complete and accurate named SERVICENOW IT SERVICE MANAGEMENT.

ServiceNow Express is a great help desk tool for smaller companies but delivers good features.

Jun 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: ServiceNow is easy to deploy as they guide you through the process / setup. The software delivers a strong feature set and is easy to use and a good value for the cost.

Cons: Some features that you would think should be available are not and you need to upgrade to the full ServiceNow version which is out of the price range of many smaller companies.

ServiceNow Review

Mar 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good configuration management tools

Great for servicedesk management

Run in the cloud

Can add attachments [to tickets].

Cons: Confusing, not easy to find anything.

Massive and at times confusing interface

The knowledge editor is clunky and time consuming

Overall: Speed to implement. Ability to build customized application

Capterra loader

ServiceNow CIS with experience implementing the solution for differents type of customers.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a cloud based solution you receive a ServiceNow Instance with a lot of out-of-the-box functionalities and benefits that let you consolidates differents process of the ITSM in a single system of record platform. The main process of the ITSM well are covered in the ServiceNow Express version and with a few week you can go live, and totally aligned to the ITIL best practices.

Cons: You don't have the benefits of the Scripting in ServiceNow Enterprise distribution in order to customize and personalize the ServiceNow Express.

Functional, but cumbersome

Nov 14, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The program has quite a bit of customizabilty through the use of filters and folders. Also, a significant amount of information can be contained in the tickets, which do support the use of attachments

Cons: The software is chronically unintuitive; there's probably a way to make it do what anyone would want, but it's a bear trying to figure it out.

Best ticketing toll in market

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The inflow of the incidents and service requests can be easily managed and easy to log them. It allows simple and ease to work

Cons: Coming to reports and time lag, there is something that needs to be improved more. Apart from that everything is excellent

Overall: Best in market in terms of ticketing tool

My company uses servicenow for support tickets

May 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It's pretty easy to use and it seems to allow my support requests to get answered quicker than using email

Cons: This may be more specific to my company but there are way too many categories to search from so trying to figure out how to submit a correct ticket can be confusing and lead to requests going unanswered. Some sort of smart search would be nice

Very useful tool for managing tickets.

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has a vast array of options to customize the software. You can set up work flows that suit your company needs.

Cons: It can be confusing to use, maybe it's the way it's configured but not being able to edit closed tickets is a pain.

ServiceNow Express

Oct 05, 2016
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to get up and running

Cons: Limited capabilities, but a good starting point

Overall: Good starting point for getting introduced and using ServiceNow. We're now in the process of upgrading to the Enterprise edition for the service management platform.

Service now Uttar

Oct 31, 2014
3/5
Overall

2 / 5
Ease of Use

3.5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Automatic workflow and notifications to keep tickets moving through the process.

Cons: User interface is not intuitive. Hard to figure out how to create a ticket. It's not obvious that you need to change the default ticket title. User interface in general is not very intuitive and doesn't work in all browsers.

Recommendations to other buyers: Users want solutions, not barriers. Find a system with good usability and visibility into the status of their requests.

A good product overall

Nov 20, 2014
4/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Some of the scrum/agile tools are nice to use. The ability to manage backlogs and releases was quite nice.

Cons: Some of the interface around managing tickets can be hard to navigate.

Recommendations to other buyers: Make sure you think through how you will manage your users and the groups they're in. The tool is good about letting you manage that, but you still have to think through what you're going to do. Otherwise it will be work to fix it later.

Great product for setting up help desk quickly

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: ServiceNow express is a great Product for setting up help desk quickly. All main ITIL processes are available although some features require additional plugins and hence cost more. User Interface can be clunky at items and can be improved further

fairly new to this application

Oct 30, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The vendor seems flexible, the product makes my work life easier.

Cons: I have not encountered any significant problems with the product or the vendor so far.

Recommendations to other buyers: Spend some time exploring all the capabilities of this versatile software.

Great loved it

Oct 06, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Comments: It was awesome superb experience to have this one tell ud

was awesome superb experience to have this one tell ud

was awesome superb experience to have this one tell ud

IT is very usefull, ease of use abd the availability is very high .

Oct 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Comments: good user exp IT is very usefull, ease of use abd the availability is very high .IT is very usefull, ease of use abd the availability is very high .

Jan 31, 2018
4/5
Overall
Capterra loader

We use it for support tickets

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support tickets are easy to track and resolution is bit faster, well maintained and it is a mail less communication.

Cons: There are lot of categories in incident filing which may not be usable. Right now its replaced with new name