ServiceNow

ServiceNow Express

4 / 5 8 reviews

Who Uses This Software?

ITSM space. This includes growing organizations of all sizes, in any industry.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/year
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceNow
  • www.servicenow.com/
  • Founded 2003
  • United States

About ServiceNow Express

ServiceNow Express is a no-compromise IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden.


ServiceNow Express Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

ServiceNow Express Reviews Recently Reviewed!

Functional, but cumbersome

Nov 14, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The program has quite a bit of customizabilty through the use of filters and folders. Also, a significant amount of information can be contained in the tickets, which do support the use of attachments

Cons: The software is chronically unintuitive; there's probably a way to make it do what anyone would want, but it's a bear trying to figure it out.

Great product for setting up help desk quickly

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ServiceNow express is a great Product for setting up help desk quickly. All main ITIL processes are available although some features require additional plugins and hence cost more. User Interface can be clunky at items and can be improved further

Great loved it

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: It was awesome superb experience to have this one tell ud
was awesome superb experience to have this one tell ud
was awesome superb experience to have this one tell ud

IT is very usefull, ease of use abd the availability is very high .

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: good user exp IT is very usefull, ease of use abd the availability is very high .IT is very usefull, ease of use abd the availability is very high .

ServiceNow Express

Oct 05, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to get up and running

Cons: Limited capabilities, but a good starting point

Overall: Good starting point for getting introduced and using ServiceNow. We're now in the process of upgrading to the Enterprise edition for the service management platform.

A good product overall

Nov 20, 2014
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Some of the scrum/agile tools are nice to use. The ability to manage backlogs and releases was quite nice.

Cons: Some of the interface around managing tickets can be hard to navigate.

Recommendations to other buyers: Make sure you think through how you will manage your users and the groups they're in. The tool is good about letting you manage that, but you still have to think through what you're going to do. Otherwise it will be work to fix it later.

Service now Uttar

Oct 31, 2014
3/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Automatic workflow and notifications to keep tickets moving through the process.

Cons: User interface is not intuitive. Hard to figure out how to create a ticket. It's not obvious that you need to change the default ticket title. User interface in general is not very intuitive and doesn't work in all browsers.

Recommendations to other buyers: Users want solutions, not barriers. Find a system with good usability and visibility into the status of their requests.

fairly new to this application

Oct 30, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The vendor seems flexible, the product makes my work life easier.

Cons: I have not encountered any significant problems with the product or the vendor so far.

Recommendations to other buyers: Spend some time exploring all the capabilities of this versatile software.