ServiceNow

ServiceNow Knowledge Management

4.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

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About ServiceNow Knowledge Management

Captures knowledge from across the organization, and packages and makes it readily available for the shared use of employees.


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ServiceNow Knowledge Management Features


ServiceNow Knowledge Management Reviews Recently Reviewed!

Absolutely everything needed to be a great knowledge management system

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use and customize. Version histories are readily available. The ability to use multiple knowledge bases for different corporate departments.

Cons: I do not like that one cannot allow access to the knowledge base and lock specific categories... YET. It is supposed to be available in a future release.

Excellent Product

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Knowledge management module in Service Now is amazing Product. Integration with other modules like problem management means that any known error can be directly published as a knowledge article. There is robust review process also before a knowledge article is published.

Good module in great suite

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Performance, features, company.

Cons: A bit pricey for the whole suite unless you negotiate hard.

Overall: We went live with Servicenow (Incident, Problem, Knowledge) three years ago, and we haven't looked back since. The tool is highly extensible, performance is solid, and the account team are rock stars.

In terms of knowledge management there are, admittedly, stronger tools out there for use. However, if you are investing in Servicenow, you will be satisfied with the knowledge experience.,

Recommendations to other buyers: Make sure you compare it to competitors, and go to a Knowledge Conference to see the entire ecosystem behind Servicenow.