ServiceNow

ServiceNow HR Service Delivery


4 / 5
5 reviews

Who Uses This Software?

HR service tool that helps midsize to large enterprises manage documents, on boarding, employee self service and queries.


Average Ratings

5 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact ServiceNow for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online

Vendor Details

  • ServiceNow
  • www.servicenow.com
  • Founded 2003
  • United States

About ServiceNow HR Service Delivery

Streamlines and improves HR service delivery by offering a consumerlike selfservice portal to employees along with outofthebox request and fulfill process automation.


ServiceNow HR Service Delivery Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

ServiceNow HR Service Delivery Reviews Recently Reviewed!


Capterra loader

ServiceNow CSA CIS

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live.

Cons: Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model.

Overall: Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal

Capterra loader

Streamlined hiring and termination process

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Tracks an employees progress in the company, easily integrates with Active directory.

Cons: Pricing should be more elastic. It is highly priced with respect to other service providers.

Overall: We set up an email from service now to a group when an employee was terminated.

Team used the termination email to release the outgoing user's salesforce license.

HR module

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use and great integration values

Cons: Pricing could have been fairer. More documentation would have helped

It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets.

May 04, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects.

Cons: Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing.

Experience with product

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Even though learning the product was tough, the result was amazing and it eased us reaching to candidates.