# ServiceNow HR Service Delivery Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceNow HR Service Delivery Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/152878/ServiceNow-HR-Service-Management --- # ServiceNow HR Service Delivery Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceNow HR Service Delivery ## What is ServiceNow HR Service Delivery? ServiceNow HR Service Delivery provides employees and managers with a single place to manage their work needs while shielding them from back-end complexity. Enterprise organizations can deliver great experiences to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through personalized, cross-departmental workflows that completely streamline their individual needs with data from your HR systems. ## What is ServiceNow HR Service Delivery used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceNow HR Service Delivery?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servicenow.com/&name=ServiceNow HR Service Delivery) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceNow HR Service Delivery 4.4 (7) VS. [4.4 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price Contact vendor Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (7) Ease Of Use 4.1 (14,404) Value For Money 4.3 (7) Value For Money 4.3 (9,808) Customer Service 4.6 (7) Customer Service 4.2 (9,564) ## ServiceNow HR Service Delivery alternatives [4.4 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,749)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (861)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Collaboration Tools 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Customizable Questions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Employee Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Employee Onboarding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities Employee Recognition 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Goal Setting/Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time ServiceNow HR Service Delivery 91 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage the process of evaluating documents or requests submitted for approval Process of enhancing skills & experiences for continuous professional growth & advancement Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manages compensation such as salary, bonus, and benefits processes, aligning with policies Catalog, manage, and develop employee skill sets Configure existing workflows to meet your organization's needs Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Graphical representation of data Store, manage, and track all electronic documents in a centralized location Digital forms that are shared and accessed online Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Gateway through which employees can access the system Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Automates core HR functions such as talent management, employee evaluation and learning management Document completed by employee to assist with career and personal development to reach short term and long term goals Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allows users to manage data from a number of sources Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Create orientation programs for new employees or students Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Integrate with Talent Managment software to better track learners progress and training sessions Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track and manage employee time-off, vacation, and sick leave requests Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.3 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[ Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/)[ HireRight](https://www.capterra.com/p/100993/HireRight/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (7) 4.6 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RM Radoslaw M. Implementation Integration consultant Information Technology and Services ### "ServiceNow review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2024 My ServiceNow journey has been a rewarding blend of excitement and challenge. I love how it streamlines my work, but sometimes its complexity keeps me on my toes, which I secretly enjoy. Pros ServiceNow is a powerful platform that helps businesses automate and manage their workflows. I love its ease of use and flexibility, which allows me to tailor it to my specific needs. Cons While ServiceNow's extensive customization options can be overwhelming at times, I appreciate the power and flexibility they provide. It's a minor trade-off for a platform that can truly adapt to any business need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Saswata P. Senior Software Engineer Banking ### "Servicenow HR Implementation experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Pros \- Feature and functionality to cover an employee's journey in an organization right from pre-boarding to off-boarding Cons Licensing Cost is a bit challenging in ServiceNow HR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prasoon K. Software Engineer Health, Wellness and Fitness ### "Streamlined hiring and termination process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 We set up an email from service now to a group when an employee was terminated. Team used the termination email to release the outgoing user's salesforce license. Pros Tracks an employees progress in the company, easily integrates with Active directory. Cons Pricing should be more elastic. It is highly priced with respect to other service providers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kumar P. IT Senior Manager Computer Networking ### "HR module" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 14, 2018 Pros Ease of use and great integration values Cons Pricing could have been fairer. More documentation would have helped Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LZ Lulu Z. Internal Audit Manager ### "It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets. " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 4, 2018 Pros It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects. Cons Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Antonio A. ITSM Specialist ### "ServiceNow CSA CIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2018 Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal Pros Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live. Cons Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Remya M. ### "Experience with product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 24, 2017 Even though learning the product was tough, the result was amazing and it eased us reaching to candidates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152878/ServiceNow-HR-Service-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)