# Missive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/152884/Avalara --- # Missive Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Missive ## What is Missive? Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. ## What is Missive used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Overall rating Based on 142 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $18 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missive 4.9 (142) VS. [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $18 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (142) Ease Of Use 4.5 (14,627) Value For Money 4.7 (136) Value For Money 4.1 (12,067) Customer Service 4.8 (133) Customer Service 4.4 (11,228) ## Missive alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) ## Who uses Missive? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inbox Management 4.8 (48) 77.08% of 48 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Mobile Access 4.8 (39) 56.41% of 39 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.8 (37) 83.78% of 37 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Workflow Management 4.7 (35) 82.86% of 35 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Email Management 4.7 (30) 90.00% of 30 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Access Controls/Permissions 4.7 (29) 75.86% of 29 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Missive 84 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Store photos of employees A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Generate personalized communications upon request to meet customer needs Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed View messages sent by both parties during the chat conversation Track and interpret metrics on the usage of company resources Connect with meeting participants remotely over video Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (142) 4.7 Based on 142 reviews ## Pricing Value for money 4.7 (136) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/) Free $0.00 It includes: - 15 Days History - 2 Personal Accounts Per User - 2 Shared Accounts- Email - 3 Users Per Organization - Missive Live Chat - SMS or Facebook - Whatsapp Starter $18.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $30.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $45.00 Per User,Per Month Value for money 4.7 (136) 4.7 Based on 136 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (133) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (133) 4.8 Based on 133 reviews ## User reviews Overall rating 4.9 Based on 142 reviews Filter by rating 5(128) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JV Jatin V. Solar Project Engineer Renewables & Environment ### "Keeps team email visible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 30, 2026 We use Missive every day for team email. It fixed many small problems and stopped us from replying to the same email twice. Took a little time to learn, but now it's just how we work. Really helpful for keeping track of ongoing conversations and avoiding duplicate replies. Setup took some effort, but once it was ready, it's been running smoothly. Overall, it does what we need without causing problems. Pros The internal notes feature - it's simple but really useful for adding context. We don't need to forward emails anymore to explain things to each other. Assigning emails is easy to do and change during busy times, which helps a lot. Cons The default notifications are too loud until everyone adjusts their settings, and the mobile app doesn't have all the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Gaurav G. Account Executive Telecommunications ### "Keeps our billing work organized and running smoothly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 26, 2026 We started using Missive about seven months ago and it's made our billing work noticeably easier. Before, client billing emails were spread across everyone's personal inboxes and we'd sometimes give clients different information about the same invoice. Now everyone sees the same information and our replies are consistent. Pros I love being able to close conversations once invoices are settled - keeps our workspace neat and tidy. Automatic rules help keep our workflow organized without doing it by hand. Templates for common billing situations (payment confirmations, late fee explanations, payment plan options) have cut my response time in half. Cons It would be helpful to have more advanced filtering options, such as sorting by invoice amounts or payment dates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Himani K. Brand Strategist Marketing and Advertising ### "Marketing team coordination solved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 24, 2026 Missive fundamentally transformed our support operations. Response speed improved, coordination tightened, and customer feedback reflects the enhancement. The transition period presented challenges, but reverting to standard email seems inconceivable now. Particularly valuable for monitoring active conversations and preventing duplicate responses. Pros Shared inbox functionality is essential for our marketing operations. Social media responses, partnership correspondence, and customer inquiries centralize in one location.Collaborative composition works seamlessly - teammates contribute to refining responses pre-send. Cons Initial feature comprehension required effort. Extensive functionality is beneficial once mastered, but learning curve exceeded expectations during the first week. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PRABHA B. Business Analyst Management Consulting ### "Streamlined our chaotic inbox situation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Honestly don't know how we managed before Missive. Our old system was just a nightmare of forwarded emails and CC chains. Now everything's centralized and everyone knows what's happening. The transparency alone has probably saved us hours each week. Setup was straightforward and support was helpful when we had questions. I am very happy with this choice. Pros The ability to have multiple inboxes (support, billing, general inquiries) all in one place is exactly what we needed. The @mentions in internal comments make it super easy to loop in the right person without forwarding emails back and forth. Cons I'd love it if there were more pre-built templates for common responses - you can create your own, but having some starter ones would've helped initially. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ujjwal Kumar D. HR Generalist Human Resources ### "Sales collaboration done right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 21, 2026 Eight months deep and this thing is baked into our daily sales rhythm. Knowing exactly who owns which deal matters big time, especially when teammates are on the road or calling in sick. Ramping up new salespeople got significantly easier - they observe how our best reps communicate with clients and absorb good habits naturally. Would definitely recommend to any sales team looking to collaborate on customer emails. Pros The standout for our team is crafting client emails together before sending. Everyone contributes to drafts, adds input through comments, and we make sure messaging is on point. Automation takes care of keeping our pipeline organized so we're not manually shuffling things around constantly. Cons Search handles current stuff fine but gets sluggish when you need to pull up threads from several months back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sushil Kumar P. Investment Analyst Investment Management ### "Billing workflow is tight and organized now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 20, 2026 About seven months since we brought Missive in and our billing process runs noticeably better. The old setup had everyone working from separate inboxes which meant clients occasionally got conflicting answers about the same invoice from different people. That's not a problem anymore - the whole team sees the same information and we speak with one voice. Wish we'd made the change sooner honestly. Pros Being able to close out conversations once an invoice is settled keeps everything tidy and stops resolved stuff from cluttering up the workspace. The automation handles all the sorting that we used to do manually. And the templates we put together for our most repeated situations - confirming payments, explaining late fees, laying out payment plan terms - have genuinely cut the time I spend on routine emails way down. Cons Filtering options could be more detailed - being able to sort by invoice amount or payment due date would make tracking things down a lot quicker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Production Manager Mechanical or Industrial Engineering ### "Great for keeping sales conversations organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 18, 2026 Been using Missive for about 8 months now and it's become essential to how our sales team operates. The visibility into who's handling what deal is crucial, especially when someone's out of office. Onboarding new sales reps is easier because they can see how senior team members craft responses. Definitely recommend for any team that needs to collaborate on email. Pros What really sold me on Missive was being able to collaborate on important client emails before hitting send. My team can draft responses together, leave suggestions in comments, and make sure we're all aligned on messaging. The rules and automation also help keep our pipeline organized without manual sorting. Cons The search is good but could be faster when you're looking through months of old conversations. All good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sneha K. Fleet Manager Transportation/Trucking/Railroad ### "Tax season stress reliever for our team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 18, 2026 Rolled this out last filing season and it legitimately took some pressure off during our most intense period. Before, client stuff was all over the place and we'd occasionally do the same work twice or give clients conflicting guidance. That doesn't happen anymore - everyone's looking at the same conversations and we coordinate smoothly whether we're in the office or remote. Planning to stick with it going forward. Pros When tax deadlines hit, we're buried in client questions, document chasing, and extension paperwork. Missive keeps our tax prep team in sync when everything's crazy. Being able to route clients to the right preparer based on what they need - corporate versus personal, straightforward versus complicated - makes our whole operation flow better. Cons Finding specific tax forms across different client threads could be more powerful - search works but takes longer than I'd like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Garima J. Construction management Construction ### "Sales collaboration has never been this smooth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 16, 2026 Almost a year in now and this thing is woven into how our sales team operates daily. Knowing exactly who owns which deal matters a lot when teammates are on the road or taking time off. Bringing new salespeople up to speed has gotten considerably easier - they can actually watch how our experienced reps write to clients and pick up good habits naturally. Any sales team that needs to work together on customer emails should seriously look at this. Pros Honestly the standout for our team is putting together client emails as a group effort. Everyone chips in on responses, leaves notes in the comments, and we make sure the message is spot on before anything goes out. The automated sorting takes care of keeping our pipeline tidy so we're not wasting time filing things manually. Cons Search does the job but noticeably drags when you need to hunt through older conversations going back several months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Andrea V. Project Manager Design ### "Missive ha rivoluzionato la gestione delle email del nostro team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Missive è diventato uno strumento indispensabile per il nostro flusso di lavoro quotidiano. La configurazione iniziale è stata rapida, il supporto reattivo e le funzionalità di gestione condivisa delle email fanno davvero la differenza. Lo consiglio a qualsiasi team che vuole lavorare meglio senza moltiplicare gli strumenti. Pros La collaborazione in tempo reale è il punto di forza assoluto: poter lavorare sulla stessa email con i colleghi, assegnare conversazioni e aggiungere note interne ha eliminato decine di messaggi inutili su altri canali. L'interfaccia è pulita e la curva di apprendimento sorprendentemente bassa. Ottimo rapporto qualità/prezzo rispetto ad alternative simili. Cons L'app mobile potrebbe essere ulteriormente ottimizzata per alcune funzioni avanzate. Nulla di bloccante, ma c'è margine di miglioramento rispetto alla versione desktop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/) Popular comparisons [Google Workspace vs Missive](https://www.capterra.com/compare/152884-247901/Missive-vs-Google-Workspace)[Microsoft 365 vs Missive](https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365) [Front vs Missive](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[Titan Email vs Missive](https://www.capterra.com/compare/152884-195493/Missive-vs-Titan-Email)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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