# Missive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/152884/Missive --- # Missive Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Missive ## What is Missive? Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. ## What is Missive used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 162 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $18 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missive 4.9 (162) VS. [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $18 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (162) Ease Of Use 4.5 (14,688) Value For Money 4.6 (156) Value For Money 4.1 (12,120) Customer Service 4.8 (153) Customer Service 4.4 (11,282) ## Missive alternatives [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (24,075)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,880)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,532)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) ## Who uses Missive? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inbox Management 4.8 (52) 78.85% of 52 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Mobile Access 4.8 (49) 67.35% of 49 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.7 (45) 86.67% of 45 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Workflow Management 4.7 (42) 88.10% of 42 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions 4.6 (36) 77.78% of 36 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Email Management 4.7 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Missive 84 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Store photos of employees A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Generate personalized communications upon request to meet customer needs Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed View messages sent by both parties during the chat conversation Track and interpret metrics on the usage of company resources Connect with meeting participants remotely over video Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (162) 4.7 Based on 162 reviews ## Pricing Value for money 4.6 (156) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/) Free $0.00 It includes: - 15 Days History - 2 Personal Accounts Per User - 2 Shared Accounts- Email - 3 Users Per Organization - Missive Live Chat - SMS or Facebook - Whatsapp Starter $18.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $30.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $45.00 Per User,Per Month Value for money 4.6 (156) 4.6 Based on 156 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (153) 4.8 Based on 153 reviews ## User reviews Overall rating 4.9 Based on 162 reviews Filter by rating 5(147) 4(13) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LE Lillian E. Retail Growth Manager Apparel & Fashion ### "Lillian Ellis Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 While it was a big undertaking to learn all the ins and outs of the platform, I have had a great experience! Pros I like how I can tag my team in messages when I need their input! It is a good platform to communicate and coordinate with your team while also communicating with customers/clients. Cons All of the different inboxes can get confusing. Sometimes I feel like I don't know where my messages are going! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NW Natalie W. Production Associate Apparel & Fashion ### "Missive Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 27, 2026 Pros It is easy to use and make it easy to organize messages. Tagging people in threads also make it easier to communicate with one another. Cons When searching, you have to be very specific about what you are searching for. Sometimes I am not sure and do not remember the title of what I am looking for so it make it difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lydia B. Marketing Intern Apparel & Fashion ### "Helpful tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 27, 2026 Pros I like how easy it is to use and organized I can make everything. It is super easy to to email customers and stay on top of everything. Cons Sometimes it glitches when a lot of updates are happening and I don't realize it needs an update. But nothing super negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sara H. Account Manager Apparel & Fashion ### "Missive Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 overall great! there are small glitches but the support team is always super helpful getting them fixed Pros allows us to text customers in an organized way. I especially love the snooze, send later and different folders Cons I'd love to be able to see the messages I've snoozed. If e accidentally snooze a message, no way to find it unless I remember the name / until it pops back up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Justin L. Owner Textiles ### "Love Missive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Amazing. Great customer support. Easy to use. Great value for the money. We've been customers for years. Pros SO easy to communicate internally about customer requests. Constant updates. Easy to learn. Such a great product! Cons Would love it if group text messages was easier to use with the dialpad integration. We use group texts a lot with customers and would be a great add. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Better pricing. Better support. Better product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Leigh M. Product Specialist Apparel & Fashion ### "Helpful for busy teams " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 My experience with missive has been really helpful for my team to be able to collaborate and get help from each other easily. Pros I like that missive allows me to be able to help my team easier and quicker. With so many conversations happening at once, missives tools help keep things straight. Cons Sometimes when I archive something from my inbox, it archives for my coworker too. Im not sure if its something Im doing wrong, but Im always just in my own inbox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Emily C. Director of Sales Textiles ### "Streamline Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 23, 2026 Great, would be ideal if we could message with groups inside of Missive without having to go to a new app Pros streamline communication - love the way that our team can communicate and triage conversations and tag coworkers Cons lack of group message capabilities via Dialpad - would love to be able to message multiple people with Dialpad through Missive without having to go Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Raghav M. Marketing Analyst Marketing and Advertising ### "Handles both payables and receivables without the mess" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 Almost eight months using this for our combined payables and receivables work. The difference is night and day compared to before when everything was spread across personal email accounts with endless forwarding chains. Actually having a system now instead of just chaos has made the whole department more efficient. Pros Running AP and AR at the same time means I'm constantly switching between paying vendors and chasing client payments. Being able to set up different inboxes for each function but access them all from the same platform keeps things way more manageable than our old setup. Cons The ERP integration isn't quite where it needs to be - we're still manually syncing payment info between Missive and our accounting system after conversations wrap up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jimi-Paige W. Admin Apparel & Fashion ### "Big Win for Efficiency & Team Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Missive has made my day to day so much more efficient. Easy to learn & immediately solves double work, helps create clear reminders & communication with our customers & our team. Pros How easy it is to collaborate with a team on the same projects/ communication. Also the time saving templates & scheduled send options. Cons I wish I could easily view what emails/texts I have snoozed. I also wish there was a way to merge conversations when you're apart of multiple teams, and duplicate email threads are shared showing different content. Makes communication confusing & easy to miss details. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amit G. Marketing Manager Marketing and Advertising ### "Reliable and Efficient Workflow with Missive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 22, 2026 I have been using Missive for the past five years, and my experience has been very positive. It allows me to manage client communications and internal team communications in one centralized platform. I do not see a need to switch to any other software, as it provides everything I require. Pros Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual payment scenarios. Additionally, the ready-made response templates we have developed are highly effective, especially when managing repetitive payment confirmation requests throughout the day. Cons Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway. It's a minor inconvenience but happens often enough to be noticeable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/) Popular comparisons [Google Workspace vs Missive](https://www.capterra.com/compare/152884-247901/Missive-vs-Google-Workspace)[Microsoft 365 vs Missive](https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365) [Front vs Missive](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[Titan Email vs Missive](https://www.capterra.com/compare/152884-195493/Missive-vs-Titan-Email)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)