--- title: "Missive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/152884/Missive/" page_type: "product" language: "en" --- # Missive Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Missive ## What is Missive? Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. ## What is Missive used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Recognitions Shortlist Overall rating Based on 184 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $18 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Help Desk / 2026 - Email Management / 2025 - Internal Communications / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missive 4.9 (184) VS. [### Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,634)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting Price $18 Per User, Per Month Starting Price $7 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (184) Ease Of Use 4.6 (14,790) Value For Money 4.7 (178) Value For Money 4.6 (12,209) Customer Service 4.7 (175) Customer Service 4.3 (11,374) ## Missive alternatives [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,125)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [Front](https://www.capterra.com/p/132901/Front/) [4.5 (288)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) [Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142975/Hiver/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) ## FAQs about Missive Overview ### What problems does Missive solve? Missive solves scattered customer communications, duplicate replies, unclear conversation ownership, and slow handoffs by centralizing email, chat, SMS, WhatsApp, and shared inboxes in one workspace. Support, sales, finance, IT, and remote operations teams use it to assign threads, collaborate on drafts, document context, automate routing, and keep follow-ups from slipping. Answer based on 176 reviews Overview ### Which roles and teams benefit most from Missive? Missive is most used by business owners, founders, and executives who need shared visibility into customer conversations and faster decision-making. Operations managers, project leads, and administrative teams rely on it to coordinate inboxes, assign tasks, and streamline follow-up, while sales, account, and finance teams use it to manage client communication efficiently. Answer based on 184 reviews Overview ### What company size and industries is Missive built for? Missive is designed for small and medium businesses, with 94% of reviewers from small businesses, and it is used most in Marketing and Advertising and Information Technology and Services at 6% each. It also appears in Accounting at 5%, aligning with agencies, consulting firms, e-commerce stores, law firms, and support teams. Answer based on 184 reviews Features and Usability ### What are the key features of Missive? Missive includes core shared inboxes, conversation assignment, internal comments with @mentions, and real-time collaborative drafting for team email workflows. Differentiating features include multi-channel communication across email, chat, SMS, and WhatsApp, plus rules-based automation, canned responses/templates, and integrations through its API and third-party connections. Answer based on 140 reviews Pricing ### How much does it cost and what fees or limitations are included? Missive offers a free plan, then paid plans from $18/user/month for Starter and 30/user/month for Productive, plus a free trial and 30-day money-back guarantee on paid tiers. Reviewers often call pricing fair or affordable, but some small teams and solo users find it expensive, especially when they need more history, rules, or higher user counts. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Missive integrate with? Missive integrates with Trello, Microsoft Outlook, ClickUp, Dialpad, HubSpot CRM, Salesforce Platform, Asana, and Google Drive. It supports over 20 integrations overall, spanning email and communication, task management, CRM, and file storage, with reviewer-confirmed use cases around turning emails into tasks and managing SMS or shared inbox workflows. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Missive? Missive is generally quick for team members to adopt for daily email collaboration, especially sales and support users who learn by working in shared inboxes. Admins and new hires often need more time because of settings, rules, and feature depth. Training options include live online sessions, webinars, and documentation. Answer based on 23 reviews Getting Started and Support ### What customer support options does Missive offer, and how do users rate the experience? Missive offers email/help desk, FAQ/forum, and chat support. Users generally describe support as fast, responsive, and helpful, with tailored answers, quick bug fixes, and regular follow-up on issues. Some mention a learning curve early on, but say the team helps resolve setup questions and day-to-day problems quickly. Answer based on 70 reviews Shared inbox collaboration ### How well does Missive work for shared inbox collaboration? Missive makes shared inbox collaboration easy for teams that manage email together. It supports real-time draft editing, internal comments, assignments, shared visibility, and multiple inboxes in one place. Sales, support, finance, and IT teams value the clear ownership, though some users find setup and mobile navigation less intuitive. Answer based on 140 reviews ## Who uses Missive? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 21,489 Collaboration reviews Not all collaboration software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Missive includes **Collaboration Tools** and **Document Storage**, giving teams a shared space to communicate and keep files organized in one place. However, it does not offer **Secure Data Storage**. Instead, it provides other important capabilities that reviewers also value, including **Access Controls/Permissions** (**53%**), **Task Management** (**51%**), and **File Sharing** (**50%**). These features help teams control who can view information, keep work moving with clear assignments, and distribute files quickly, helping businesses coordinate daily work more efficiently. Collaboration Tools 4.7 (53) 88.68% of 53 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Document Storage 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Access Controls/Permissions 4.6 (41) 80.49% of 41 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Task Management 4.5 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 4.7 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Inbox Management 4.8 (62) 82.26% of 62 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Missive 84 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Store photos of employees A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Generate personalized communications upon request to meet customer needs Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed View messages sent by both parties during the chat conversation Track and interpret metrics on the usage of company resources Connect with meeting participants remotely over video Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (184) 4.7 Based on 184 reviews ## Pricing Value for money 4.7 (178) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/) Free $0.00 It includes: - 15 Days History - 2 Personal Accounts Per User - 2 Shared Accounts- Email - 3 Users Per Organization - Missive Live Chat - SMS or Facebook - Whatsapp Starter $18.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $30.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $45.00 Per User,Per Month Value for money 4.7 (178) 4.7 Based on 178 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (175) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (175) 4.7 Based on 175 reviews ## User reviews Overall rating 4.9 Based on 184 reviews Filter by rating 5(167) 4(15) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent SM Sakshi M. Logistics Coordinator Translation and Localization ### "One platform for both sides of the ledger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly. Pros Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't. Cons The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Dilranjan K. Cloud Infrastructure Engineer Information Technology and Services ### "Finally, full visibility across every IT request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 10, 2026 About ten months using this across the IT department and it's solved a problem we'd been working around for years - client and internal requests disappearing into individual inboxes with no visibility for the rest of the team. Onboarding junior technicians has also gotten easier since they can see exactly how senior engineers handle vendor escalations and complex support cases before handling them independently. Remote troubleshooting coordination in particular has improved significantly. Pros The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once. Being able to assign incoming requests to the right person based on their specialty - networking, security, systems - means nothing sits unowned for long. The internal comment feature is especially useful for documenting troubleshooting steps before a response goes out to the end user. Cons Wish there was tighter integration with our ticketing system. Right now there's some manual crossover between Missive and the helpdesk platform that ideally wouldn't exist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Akash S. Training Coordinator Education Management ### "Billing process way more organized now " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 9, 2026 We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent. Pros I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half. Cons Would be great to have better filtering options for sorting by invoice amounts or payment dates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sumit C. Business Development Manager Retail ### "Collections stopped falling through the cracks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2026 Nearly a year into using it for collections and accounts receivable, and the results show. Fewer things slip through unattended, follow-ups actually happen on time, and we're getting paid faster because of it. Another thing worth mentioning - when a newer team member runs into a complicated collections situation, escalating it to someone more experienced is clean and simple. No awkward forwarding chains, no re-explaining the whole backstory. Pros Having the full payment history in front of you before reaching out makes a real difference - you can read the pattern and adjust how you approach each client instead of going in blind every time. The tagging system we set up around aging buckets (30 days, 60 days, payment plans, disputed) means the urgent accounts are always front and center rather than buried in a flat list. Cons The mobile app covers the basics well enough, but there's a gap between what it can do and what the desktop version offers. When I need to dig into an account away from my desk, that gap becomes noticeable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muskan S. Operations Manager Management Consulting ### "A solid shared inbox tool that actually makes team collaboration easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 9, 2026 Overall, the experience has been positive. It has helped us manage shared inboxes much better and improved visibility across the team. We’ve reduced duplicate replies and improved response time, which was a big issue earlier. Pros What stood out to me is how well Missive brings email and internal collaboration together. The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus. It really cuts down on back-and-forth across tools like Slack and Gmail. Cons There is definitely a bit of a learning curve at the start, especially for teams that are used to traditional email tools. Some of the automation and workflow features take time to fully understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Disha M. HR Business Partner Human Resources ### "Replaced the chaos without adding new problems " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 It's become the default for team email, which says enough. Duplicate replies were a recurring headache before and that problem is essentially gone. There was an adjustment period getting everyone up to speed, but once it clicked it became part of the routine without much friction. Keeping tabs on active conversations and making sure nothing gets responded to twice has been smooth ever since the initial setup settled in. Pros The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage. Task assignment during busy stretches is also quick and straightforward without needing a separate tool for it. Cons Default notification settings come out of the box a bit aggressive, everyone ends up needing to dial them back on their own. The mobile app is solid for day-to-day use but falls short of the desktop version when you need the full feature set. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Asim A. Property Manager Real Estate ### "Made tax season way more manageable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 8, 2026 Started using this last filing season and honestly it took some of the edge off during our craziest months. Used to have client stuff all over the place - people doing the same work twice or clients getting different answers from different preparers. Now everyone's looking at the same info and we can actually coordinate whether we're in the office or working from home. Definitely continuing with it Pros When tax deadlines hit, we're drowning in client questions, missing documents, and last-minute extension requests. Missive helps us stay on top of everything when it's total chaos. Being able to route specific clients to the right preparer - whether they need corporate help, individual returns, or someone who handles complicated situations - makes the whole operation run smoother. Cons Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Saurav K. Accountant Information Technology and Services ### "A Game-Changer for Team Inboxes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 8, 2026 Missive has significantly improved our day-to-day productivity. Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks. The desktop app is flawless and highly customizable. It takes a little bit of time to perfectly configure your rules and labels at first, but once it's set up, it becomes an indispensable part of your operations. Pros The absolute best part about Missive is the ability to collaborate on emails with my team in real time. Being able to chat on a thread, draft responses together, and assign emails to specific team members right inside the inbox has completely eliminated internal forward chains and messy CCs. It acts as both a shared inbox and a collaboration tool seamlessly. Cons While the desktop application is incredibly powerful and smooth, the mobile app can sometimes feel a bit cramped. Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Parul M. Network Administrator Information Technology and Services ### "Collections finally under control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 26, 2026 Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing slips through the cracks anymore. The teamwork features mean newer people can easily hand off tough collection calls to experienced staff. Pros I really like seeing the full payment conversation history with each client - helps me understand how they pay and talk to them the right way. The tagging system we created (30 days late, 60 days late, payment plan, dispute) makes it easy to see which accounts need urgent attention. Cons The phone version is decent but missing some computer features that would help when checking accounts while I'm out and about. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Training Coordinator Education Management ### "Billing process way more organized now " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 21, 2026 We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent. Pros I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half. Cons It would be very helpful to have enhanced filtering and sorting options within the system, particularly for invoice amounts, due dates, payment dates, and outstanding balances. Improved filters would make it easier to review transactions, track pending invoices, and identify payment trends efficiently. Additional features such as customizable date ranges, multi-condition filtering, and quick search functionality would significantly improve day-to-day accounting operations. These improvements would also help during reconciliations, month-end closing, and audit preparation by reducing manual effort and saving time. Overall, more flexible filtering capabilities would improve accuracy, reporting efficiency, and the overall user experience for managing invoices and payments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Workspace vs Missive](https://www.capterra.com/compare/152884-247901/Missive-vs-Google-Workspace)[Microsoft 365 vs Missive](https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365) [Front vs Missive](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[Titan Email vs Missive](https://www.capterra.com/compare/152884-195493/Missive-vs-Titan-Email)