# Missive Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more.

Source: https://www.capterra.com/p/152884/Missive

---

# 

 Missive Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Missive

## What is Missive?

Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business.

## What is Missive used for?

[Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 184 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Starting price

$18

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Help Desk / 2026
-   Collaboration / 2025
-   Email Management / 2025
-   Internal Communications / 2025
-   Team Communication / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Missive

4.9 (184)

VS.

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$18

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (184)

Ease Of Use

4.6 (14,739)

Value For Money

4.7 (178)

Value For Money

4.6 (12,163)

Customer Service

4.7 (175)

Customer Service

4.7 (11,328)

## Missive alternatives

[4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (3,471)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (24,119)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/)

## FAQs about Missive

Overview

### What problems does Missive solve?

Missive solves scattered communication, duplicate replies, unclear ownership, and missed follow-ups by centralizing email, chat, SMS, social, and shared inboxes with assignments, internal comments, real-time drafts, rules, and templates. Customer support, sales, finance, accounting, marketing, and remote teams benefit most when handling high message volume across multiple accounts and channels.

Answer based on 169 reviews

Overview

### Which roles and teams benefit most from Missive?

Missive is most used by business owners, founders, and executives who need shared inbox visibility, faster decisions, and tighter team coordination. Operations managers, project managers, sales leaders, and administrative staff benefit from managing customer conversations, assigning tasks, tracking follow-ups, and keeping internal collaboration tied directly to email workflows.

Answer based on 175 reviews

Overview

### What company size and industries is Missive built for?

Missive is designed for small and midsize businesses, with 95% of reviewers from small businesses and Marketing and Advertising leading at 6%. It also serves consulting firms, logistics companies, design studios, e-commerce stores, law firms, and customer support teams, with Accounting and Information Technology and Services each representing 5%.

Answer based on 175 reviews

Features and Usability

### What are the key features of Missive?

Missive includes core shared inboxes, internal comments, @mentions, conversation assignments, and real-time collaborative drafting for team email work. Differentiating features include multi-channel communication across email, chat, WhatsApp, and social media, plus rules-based workflow, canned responses, snooze and reminders, and API or third-party integrations.

Answer based on 135 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Missive starts with a free plan, while paid plans begin at $18/user/month for Starter and $30/user/month for Productive. A free trial and 30-day money-back guarantee are available. Reviewers often call pricing fair or cost-effective, but some small teams and solo users say it feels expensive, especially for higher tiers or added Twitter accounts.

Answer based on 32 reviews

Integrations

### Which third-party tools and platforms does Missive integrate with?

Missive integrates with over 20 third-party tools, including Trello, Microsoft Outlook, ClickUp, Dialpad, HubSpot CRM, Salesforce Platform, Google Drive, and Asana. Reviewer mentions highlight email, task management, CRM, and messaging connections, while the catalog also includes Dropbox Business, Pipedrive, Shopify, and Make.

Answer based on 42 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Missive?

Missive is relatively quick to adopt for everyday team members, who often find the interface easy to learn after a short adjustment period. Admins and managers typically need more time to set up rules, settings, and workflows. Training is available through live online sessions, webinars, and documentation.

Answer based on 21 reviews

Getting Started and Support

### What customer support options does Missive offer, and how do users rate the experience?

Missive offers email/help desk, FAQ/forum, and chat support. Users consistently describe support as fast, responsive, and helpful, with quick bug fixes and clear answers during setup and daily use. Some mention a learning curve at first, but say the team resolves issues promptly and provides useful guidance.

Answer based on 63 reviews

Shared inbox collaboration

### How well does Missive work for shared inbox collaboration?

Missive makes shared inbox collaboration easy for teams that manage email together. Small businesses, finance teams, and client-facing groups value real-time draft editing, internal comments, assignments, and shared visibility across threads. Some users mention a learning curve or occasional confusion with duplicate threads, snoozed items, or scheduling tools.

Answer based on 135 reviews

## Who uses Missive?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 102 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 102 reviews

Administrative

20%

Administrative

20%

Finance & Accounting

13%

Consulting

13%

Sales & Business Development

11%

Others

43%

Top industries

Based on 102 reviews

Accounting

23%

Apparel & Fashion

23%

Information Technology and Services

20%

Consumer Services

20%

Other

14%

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inbox Management

4.8 (62)

82.26% of 62 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Workflow Management

4.7 (59)

89.83% of 59 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Mobile Access

4.7 (58)

68.97% of 58 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Collaboration Tools

4.7 (53)

88.68% of 53 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Email Management

4.7 (46)

89.13% of 46 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Alerts/Notifications

4.7 (42)

80.95% of 42 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Missive 84 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Group collaboration to solve ideas in a productive and concentrated manner.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Electronic storage of staff/employee contact information and job status in a centralized repository

Store photos of employees

A list of events with their respective dates

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Generate personalized communications upon request to meet customer needs

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Tools to facilitate the production of information and promote efficiency

Plan and coordinate all the resources, costs and time needed to execute assignments

Preview and make real-time changes in the web content

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Plan daily routes to optimize employee scheduling and provide directions

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set and monitor service level agreements to ensure timely response and resolution

An email inbox that can be accessed and managed by multiple individuals

Add and maintain centralized email signature(s) across an organization

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Allow multiple team members to edit and work on the same document

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

A digital list of items that need to be completed

View messages sent by both parties during the chat conversation

Track and interpret metrics on the usage of company resources

Connect with meeting participants remotely over video

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

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Features

4.7 (184)

4.7

Based on 184 reviews

## Pricing

Value for money

4.7 (178)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/)

Free

$0.00

It includes:

-   15 Days History
-   2 Personal Accounts Per User
-   2 Shared Accounts- Email
-   3 Users Per Organization
-   Missive Live Chat
-   SMS or Facebook
-   Whatsapp

Starter

$18.00

Per User,Per Month

It includes:

-   10 Personal Accounts Per User
-   5 Shared Accounts- Email
-   Missive Live Chat
-   SMS or Facebook
-   Whatsapp

Productive

$30.00

Per User,Per Month

It includes:

-   10 Personal Accounts Per User
-   5 Shared Accounts- Email
-   API Access
-   Missive Live Chat
-   Rules
-   SMS or Facebook
-   Unlimited
-   Whatsapp
-   Integrations

Business

$45.00

Per User,Per Month

Value for money

4.7 (178)

4.7

Based on 178 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

ClickUp](https://www.capterra.com/p/158833/ClickUp/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (175)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (175)

4.7

Based on 175 reviews

## User reviews

Overall rating

4.9

Based on 184 reviews

Filter by rating

5(167)

4(15)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SM

Sakshi M.

Logistics Coordinator

Translation and Localization

### "One platform for both sides of the ledger"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2026

Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly.

Pros

Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't.

Cons

The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

Dilranjan K.

Cloud Infrastructure Engineer

Information Technology and Services

### "Finally, full visibility across every IT request"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 10, 2026

About ten months using this across the IT department and it's solved a problem we'd been working around for years - client and internal requests disappearing into individual inboxes with no visibility for the rest of the team. Onboarding junior technicians has also gotten easier since they can see exactly how senior engineers handle vendor escalations and complex support cases before handling them independently. Remote troubleshooting coordination in particular has improved significantly.

Pros

The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once. Being able to assign incoming requests to the right person based on their specialty - networking, security, systems - means nothing sits unowned for long. The internal comment feature is especially useful for documenting troubleshooting steps before a response goes out to the end user.

Cons

Wish there was tighter integration with our ticketing system. Right now there's some manual crossover between Missive and the helpdesk platform that ideally wouldn't exist.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Akash S.

Training Coordinator

Education Management

### "Billing process way more organized now "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 9, 2026

We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent.

Pros

I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half.

Cons

Would be great to have better filtering options for sorting by invoice amounts or payment dates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Sumit C.

Business Development Manager

Retail

### "Collections stopped falling through the cracks"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 9, 2026

Nearly a year into using it for collections and accounts receivable, and the results show. Fewer things slip through unattended, follow-ups actually happen on time, and we're getting paid faster because of it. Another thing worth mentioning - when a newer team member runs into a complicated collections situation, escalating it to someone more experienced is clean and simple. No awkward forwarding chains, no re-explaining the whole backstory.

Pros

Having the full payment history in front of you before reaching out makes a real difference - you can read the pattern and adjust how you approach each client instead of going in blind every time. The tagging system we set up around aging buckets (30 days, 60 days, payment plans, disputed) means the urgent accounts are always front and center rather than buried in a flat list.

Cons

The mobile app covers the basics well enough, but there's a gap between what it can do and what the desktop version offers. When I need to dig into an account away from my desk, that gap becomes noticeable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Muskan S.

Operations Manager

Management Consulting

### "A solid shared inbox tool that actually makes team collaboration easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 9, 2026

Overall, the experience has been positive. It has helped us manage shared inboxes much better and improved visibility across the team. We’ve reduced duplicate replies and improved response time, which was a big issue earlier.

Pros

What stood out to me is how well Missive brings email and internal collaboration together. The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus. It really cuts down on back-and-forth across tools like Slack and Gmail.

Cons

There is definitely a bit of a learning curve at the start, especially for teams that are used to traditional email tools. Some of the automation and workflow features take time to fully understand.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Disha M.

HR Business Partner

Human Resources

### "Replaced the chaos without adding new problems "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 9, 2026

It's become the default for team email, which says enough. Duplicate replies were a recurring headache before and that problem is essentially gone. There was an adjustment period getting everyone up to speed, but once it clicked it became part of the routine without much friction. Keeping tabs on active conversations and making sure nothing gets responded to twice has been smooth ever since the initial setup settled in.

Pros

The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage. Task assignment during busy stretches is also quick and straightforward without needing a separate tool for it.

Cons

Default notification settings come out of the box a bit aggressive, everyone ends up needing to dial them back on their own. The mobile app is solid for day-to-day use but falls short of the desktop version when you need the full feature set.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Asim A.

Property Manager

Real Estate

### "Made tax season way more manageable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 8, 2026

Started using this last filing season and honestly it took some of the edge off during our craziest months. Used to have client stuff all over the place - people doing the same work twice or clients getting different answers from different preparers. Now everyone's looking at the same info and we can actually coordinate whether we're in the office or working from home. Definitely continuing with it

Pros

When tax deadlines hit, we're drowning in client questions, missing documents, and last-minute extension requests. Missive helps us stay on top of everything when it's total chaos. Being able to route specific clients to the right preparer - whether they need corporate help, individual returns, or someone who handles complicated situations - makes the whole operation run smoother.

Cons

Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Saurav K.

Accountant

Information Technology and Services

### "A Game-Changer for Team Inboxes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 8, 2026

Missive has significantly improved our day-to-day productivity. Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks. The desktop app is flawless and highly customizable. It takes a little bit of time to perfectly configure your rules and labels at first, but once it's set up, it becomes an indispensable part of your operations.

Pros

The absolute best part about Missive is the ability to collaborate on emails with my team in real time. Being able to chat on a thread, draft responses together, and assign emails to specific team members right inside the inbox has completely eliminated internal forward chains and messy CCs. It acts as both a shared inbox and a collaboration tool seamlessly.

Cons

While the desktop application is incredibly powerful and smooth, the mobile app can sometimes feel a bit cramped. Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Parul M.

Network Administrator

Information Technology and Services

### "Collections finally under control"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 26, 2026

Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing slips through the cracks anymore. The teamwork features mean newer people can easily hand off tough collection calls to experienced staff.

Pros

I really like seeing the full payment conversation history with each client - helps me understand how they pay and talk to them the right way. The tagging system we created (30 days late, 60 days late, payment plan, dispute) makes it easy to see which accounts need urgent attention.

Cons

The phone version is decent but missing some computer features that would help when checking accounts while I'm out and about.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Training Coordinator

Education Management

### "Billing process way more organized now "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 21, 2026

We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent.

Pros

I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half.

Cons

It would be very helpful to have enhanced filtering and sorting options within the system, particularly for invoice amounts, due dates, payment dates, and outstanding balances. Improved filters would make it easier to review transactions, track pending invoices, and identify payment trends efficiently. Additional features such as customizable date ranges, multi-condition filtering, and quick search functionality would significantly improve day-to-day accounting operations. These improvements would also help during reconciliations, month-end closing, and audit preparation by reducing manual effort and saving time. Overall, more flexible filtering capabilities would improve accuracy, reporting efficiency, and the overall user experience for managing invoices and payments.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/)

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