--- title: "Missive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/152884/Missive/" page_type: "product" language: "en" --- # Missive Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Missive ## What is Missive? Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. ## What is Missive used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 184 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $14 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Help Desk / 2026 - Email Management / 2025 - Internal Communications / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive) Rating Breakdown 4.9 +− Features4.7 Value for Money4.7 Ease of Use4.8 Customer Service4.7 Rating Breakdown 4.9 Features4.7 Value for Money4.7 Ease of Use4.8 Customer Service4.7 ## Missive Reviewers Verdict Updated September 2026 AI summary - Missive is well suited to small and mid-sized teams that need to centralize client and internal communication across email and messaging channels. - Users most consistently value its collaborative inbox, team chat, integrations, and automation features that help teams coordinate and respond efficiently. - It improves daily operations by reducing duplicate replies, clarifying ownership, and enabling faster, more consistent handoffs. - Reviewers note pain points like a learning curve, occasional bugs, advanced features that can overwhelm, and search that can lag on older messages. - It fits teams seeking unified communication and collaboration but may fall short for those needing advanced search or secure data storage. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missive 4.9 (184) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $14 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (184) Ease Of Use 4.0 (14,851) Value For Money 4.7 (178) Value For Money 4.2 (12,263) Customer Service 4.7 (175) Customer Service 4.0 (11,427) ## Missive alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (24,197)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,108)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,695)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) ## FAQs about Missive Overview ### What problems does Missive solve? Missive solves scattered team communication, unclear email ownership, duplicate replies, and missed follow-ups by combining shared inboxes, internal comments, assignments, real-time drafting, and multi-channel messaging in one workspace. Customer support, sales, accounting, IT, tax, and remote teams benefit most when handling high-volume client conversations across multiple accounts. Answer based on 176 reviews Overview ### Which roles and teams benefit most from Missive? Missive is most used by executives, owners, and founders who need shared visibility into customer communication and faster decision-making. Operations, project, and admin teams use it to coordinate inboxes, assign conversations, and manage follow-ups, while sales, account, and finance roles streamline client communication, approvals, and internal collaboration. Answer based on 184 reviews Overview ### What company size and industries is Missive built for? Missive is built primarily for small businesses, which make up 94% of reviewers, especially marketing and advertising and IT services at 6% each. It also fits accounting firms, with accounting representing 5%, plus midsize businesses at 4% and limited enterprise use at 1%. Answer based on 184 reviews Features and Usability ### What are the key features of Missive? Missive includes core shared inboxes, conversation assignment, internal comments with @mentions, and real-time collaborative drafting for team email work. Differentiating features include multi-channel communication for email, chat, SMS, and WhatsApp, plus rules-based workflow, canned responses and templates, search, and third-party integrations through its API. Answer based on 140 reviews Pricing ### How much does it cost and what fees or limitations are included? Missive starts at $14/user/month for the Starter plan, with Productive at 24 and Business at 36; a free trial is available. Reviewers often call pricing fair or reasonable, but some say it feels expensive for solo users or small teams, especially since rules require Productive and Starter includes only six months of history. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Missive integrate with? Missive integrates with Trello, Microsoft Outlook, ClickUp, Dialpad, HubSpot CRM, Salesforce, and Meta for Business, with reviewer mentions also confirming Cloze. It supports over 20 integrations overall, including Asana, Google Drive, Dropbox, Shopify, and Pipedrive for task management, file storage, sales, and commerce workflows. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Missive? Missive is fairly quick for everyday users to learn, especially for shared inboxes, task assignment, and avoiding duplicate replies. It offers live online sessions, webinars, videos, and documentation. Reviewers note a short learning curve at first, while admins and trainers need more time for rules, settings, and advanced features. Answer based on 23 reviews Getting Started and Support ### What customer support options does Missive offer, and how do users rate the experience? Missive offers email/help desk, FAQ/forum, and chat support. Users generally describe support as fast, responsive, and helpful, with clear answers, quick bug fixes, and thoughtful follow-up during setup or troubleshooting. Some mention a learning curve at first, but say support helps resolve questions and configuration issues quickly. Answer based on 70 reviews Shared inbox collaboration ### How well does Missive work for shared inbox collaboration? Missive works very well for shared inbox collaboration, especially for teams that manage email together every day. It supports real-time draft editing, internal comments, assignments, shared labels, and conversation history in one place. Small business, finance, sales, and IT teams value the visibility, though mobile navigation and some edge cases can feel limiting. Answer based on 140 reviews ## Who uses Missive? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 21,489 Collaboration reviews Not all collaboration software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Missive includes **Collaboration Tools** and **Document Storage**, giving teams a shared space to communicate and keep files organized in one place. However, it does not offer **Secure Data Storage**. Instead, it provides other important capabilities that reviewers also value, including **Access Controls/Permissions** (**53%**), **Task Management** (**51%**), and **File Sharing** (**50%**). These features help teams control who can view information, keep work moving with clear assignments, and distribute files quickly, helping businesses coordinate daily work more efficiently. Collaboration Tools 4.7 (53) 88.68% of 53 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Document Storage 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Access Controls/Permissions 4.6 (41) 80.49% of 41 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Task Management 4.5 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 4.7 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Inbox Management 4.8 (62) 82.26% of 62 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Missive 87 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Photos: Store photos of employees - Event Calendar: A list of events with their respective dates - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Video Conferencing: Connect with meeting participants remotely over video - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (184) 4.7 Based on 184 reviews ## Pricing Value for money 4.7 (178) Free Trial [View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/) Starter $14.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $24.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $36.00 Per User,Per Month It includes: - IP restriction - SAML SSO - Advanced analytics & reporting - Personalized team onboarding Value for money 4.7 (178) 4.7 Based on 178 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (175) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (175) 4.7 Based on 175 reviews ## User reviews Overall rating 4.9 Based on 184 reviews Filter by rating 5(167) 4(15) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent SM Sakshi M. Logistics Coordinator Translation and Localization ### "One platform for both sides of the ledger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly. Pros Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't. Cons The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Dilranjan K. Cloud Infrastructure Engineer Information Technology and Services ### "Finally, full visibility across every IT request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 10, 2026 About ten months using this across the IT department and it's solved a problem we'd been working around for years - client and internal requests disappearing into individual inboxes with no visibility for the rest of the team. Onboarding junior technicians has also gotten easier since they can see exactly how senior engineers handle vendor escalations and complex support cases before handling them independently. Remote troubleshooting coordination in particular has improved significantly. Pros The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once. Being able to assign incoming requests to the right person based on their specialty - networking, security, systems - means nothing sits unowned for long. The internal comment feature is especially useful for documenting troubleshooting steps before a response goes out to the end user. Cons Wish there was tighter integration with our ticketing system. Right now there's some manual crossover between Missive and the helpdesk platform that ideally wouldn't exist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Akash S. Training Coordinator Education Management ### "Billing process way more organized now " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 9, 2026 We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent. Pros I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half. Cons Would be great to have better filtering options for sorting by invoice amounts or payment dates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sumit C. Business Development Manager Retail ### "Collections stopped falling through the cracks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2026 Nearly a year into using it for collections and accounts receivable, and the results show. Fewer things slip through unattended, follow-ups actually happen on time, and we're getting paid faster because of it. Another thing worth mentioning - when a newer team member runs into a complicated collections situation, escalating it to someone more experienced is clean and simple. No awkward forwarding chains, no re-explaining the whole backstory. Pros Having the full payment history in front of you before reaching out makes a real difference - you can read the pattern and adjust how you approach each client instead of going in blind every time. The tagging system we set up around aging buckets (30 days, 60 days, payment plans, disputed) means the urgent accounts are always front and center rather than buried in a flat list. Cons The mobile app covers the basics well enough, but there's a gap between what it can do and what the desktop version offers. When I need to dig into an account away from my desk, that gap becomes noticeable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muskan S. Operations Manager Management Consulting ### "A solid shared inbox tool that actually makes team collaboration easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 9, 2026 Overall, the experience has been positive. It has helped us manage shared inboxes much better and improved visibility across the team. We’ve reduced duplicate replies and improved response time, which was a big issue earlier. Pros What stood out to me is how well Missive brings email and internal collaboration together. The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus. It really cuts down on back-and-forth across tools like Slack and Gmail. Cons There is definitely a bit of a learning curve at the start, especially for teams that are used to traditional email tools. Some of the automation and workflow features take time to fully understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Disha M. HR Business Partner Human Resources ### "Replaced the chaos without adding new problems " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 It's become the default for team email, which says enough. Duplicate replies were a recurring headache before and that problem is essentially gone. There was an adjustment period getting everyone up to speed, but once it clicked it became part of the routine without much friction. Keeping tabs on active conversations and making sure nothing gets responded to twice has been smooth ever since the initial setup settled in. Pros The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage. Task assignment during busy stretches is also quick and straightforward without needing a separate tool for it. Cons Default notification settings come out of the box a bit aggressive, everyone ends up needing to dial them back on their own. The mobile app is solid for day-to-day use but falls short of the desktop version when you need the full feature set. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Asim A. Property Manager Real Estate ### "Made tax season way more manageable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 8, 2026 Started using this last filing season and honestly it took some of the edge off during our craziest months. Used to have client stuff all over the place - people doing the same work twice or clients getting different answers from different preparers. Now everyone's looking at the same info and we can actually coordinate whether we're in the office or working from home. Definitely continuing with it Pros When tax deadlines hit, we're drowning in client questions, missing documents, and last-minute extension requests. Missive helps us stay on top of everything when it's total chaos. Being able to route specific clients to the right preparer - whether they need corporate help, individual returns, or someone who handles complicated situations - makes the whole operation run smoother. Cons Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Saurav K. Accountant Information Technology and Services ### "A Game-Changer for Team Inboxes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 8, 2026 Missive has significantly improved our day-to-day productivity. Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks. The desktop app is flawless and highly customizable. It takes a little bit of time to perfectly configure your rules and labels at first, but once it's set up, it becomes an indispensable part of your operations. Pros The absolute best part about Missive is the ability to collaborate on emails with my team in real time. Being able to chat on a thread, draft responses together, and assign emails to specific team members right inside the inbox has completely eliminated internal forward chains and messy CCs. It acts as both a shared inbox and a collaboration tool seamlessly. Cons While the desktop application is incredibly powerful and smooth, the mobile app can sometimes feel a bit cramped. Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Parul M. Network Administrator Information Technology and Services ### "Collections finally under control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 26, 2026 Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing slips through the cracks anymore. The teamwork features mean newer people can easily hand off tough collection calls to experienced staff. Pros I really like seeing the full payment conversation history with each client - helps me understand how they pay and talk to them the right way. The tagging system we created (30 days late, 60 days late, payment plan, dispute) makes it easy to see which accounts need urgent attention. Cons The phone version is decent but missing some computer features that would help when checking accounts while I'm out and about. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Training Coordinator Education Management ### "Billing process way more organized now " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 21, 2026 We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent. Pros I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half. Cons It would be very helpful to have enhanced filtering and sorting options within the system, particularly for invoice amounts, due dates, payment dates, and outstanding balances. Improved filters would make it easier to review transactions, track pending invoices, and identify payment trends efficiently. Additional features such as customizable date ranges, multi-condition filtering, and quick search functionality would significantly improve day-to-day accounting operations. These improvements would also help during reconciliations, month-end closing, and audit preparation by reducing manual effort and saving time. Overall, more flexible filtering capabilities would improve accuracy, reporting efficiency, and the overall user experience for managing invoices and payments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Workspace vs Missive](https://www.capterra.com/compare/152884-247901/Missive-vs-Google-Workspace)[Microsoft 365 vs Missive](https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365)[Front vs Missive](https://www.capterra.com/compare/132901-152884/Front-vs-Missive) [Hiver vs Missive](https://www.capterra.com/compare/142975-152884/Hiver-vs-Missive)[Zoho Mail vs Missive](https://www.capterra.com/compare/152884-174694/Missive-vs-Zoho-Mail)[Titan Email vs Missive](https://www.capterra.com/compare/152884-195493/Missive-vs-Titan-Email)