# Missive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Missive Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/152884/Missive --- # Missive Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Missive ## What is Missive? Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. ## What is Missive used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 151 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $18 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://missiveapp.com/&name=Missive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missive 4.9 (151) VS. [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $18 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (151) Ease Of Use 4.5 (14,655) Value For Money 4.7 (145) Value For Money 4.1 (12,091) Customer Service 4.8 (142) Customer Service 4.4 (11,252) ## Missive alternatives Highest Rated [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (3,413)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) ## Who uses Missive? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inbox Management 4.8 (49) 77.55% of 49 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Mobile Access 4.8 (45) 62.22% of 45 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.8 (41) 85.37% of 41 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Workflow Management 4.7 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions 4.6 (34) 79.41% of 34 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Email Management 4.7 (34) 91.18% of 34 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Missive 84 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Store photos of employees A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Generate personalized communications upon request to meet customer needs Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed View messages sent by both parties during the chat conversation Track and interpret metrics on the usage of company resources Connect with meeting participants remotely over video Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (151) 4.7 Based on 151 reviews ## Pricing Value for money 4.7 (145) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152884/Missive/pricing/) Free $0.00 It includes: - 15 Days History - 2 Personal Accounts Per User - 2 Shared Accounts- Email - 3 Users Per Organization - Missive Live Chat - SMS or Facebook - Whatsapp Starter $18.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $30.00 Per User,Per Month It includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $45.00 Per User,Per Month Value for money 4.7 (145) 4.7 Based on 145 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (142) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (142) 4.8 Based on 142 reviews ## User reviews Overall rating 4.9 Based on 151 reviews Filter by rating 5(137) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent SP Shikha P. Senior Accountant Accounting ### "Sales teamwork works really well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2026 Eight months in and this is part of our daily sales routine. Knowing exactly who owns which deal matters a lot, especially when teammates are traveling or out sick. Training new salespeople got much easier - they watch how our best reps talk to clients and naturally pick up good habits. Would definitely recommend to any sales team that wants to work together on customer emails Pros The best part for our team is writing client emails together before sending. Everyone adds to drafts, gives feedback through comments, and we make sure the message is right. Automation takes care of keeping our pipeline organized so we're not manually moving things around all the time. Cons Search works fine for recent stuff but gets slow when you need to find threads from several months ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. Founder. Animation ### " The inbox fix I didn't know I needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Missive quietly became one of my most-used tools. I run multiple businesses with separate inboxes and it brought everything into one place without fuss. Efficient, well-designed, and it just works. Pros Consolidates multiple Gmail accounts into one clean interface, works entirely in the browser, and the mobile app is genuinely good. Customer support is responsive and helpful. Cons Took a little getting used to initially - took me ages to figure out how to use the sidebar effectively - it thinks slightly differently to a standard email client. Not a complaint really, just an adjustment. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I wanted to manage multiple inboxes in one place in a browser window Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Hotel Manager Hospitality ### "Useful for managing tax season emails." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 9, 2026 Started using Missive last tax season and it genuinely lowered our stress during the busiest months. Before, client emails were scattered everywhere and we'd sometimes do the same work twice or give clients conflicting advice. Now the whole tax team sees the same information and we can work together well even when working from home. Pros Tax season means tons of client questions, document requests, and extension paperwork. Missive keeps our tax team organized when things get crazy. Being able to assign client emails to specific preparers based on their skills (corporate vs. individual, simple vs. complex) makes our work flow much smoother. Cons The search could be stronger for finding specific tax document types across different client conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Priya T. Quality Assurance Manager Business Supplies and Equipment ### "Good visibility into team emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 8, 2026 We started using Missive across the accounting department about ten months ago. It's given me the oversight I need while letting my team work on their own. The transparency has improved accountability - people know their work is visible, which keeps quality high. Pros Being able to jump into conversations when needed - either to help with complicated issues or make sure we follow the rules - is really valuable. I especially appreciate being able to review draft replies to sensitive topics (disputed invoices, collection issues, audit responses) before they're sent. Cons The permission levels could be more detailed for larger teams with multiple authority levels. Along with that, the interface could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anil G. Cloud Engineer Computer Networking ### "Collections work stays organized and effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing gets forgotten anymore. The teamwork features mean newer team members can easily pass tough collection conversations to experienced staff. Pros I really appreciate being able to see the complete payment discussion history with each client - helps me understand their payment patterns and approach conversations appropriately. The tagging system we set up (30 days overdue, 60 days, payment plan, dispute) makes it easy to prioritize which accounts need immediate attention. Cons The mobile version is good but missing some desktop features that would be useful when checking account status away from my computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Portfolio Manager Accounting ### "Good tool for handling both payables and receivables" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 4, 2026 Been using Missive for our combined AP/AR work for nearly eight months. It's brought much-needed organization to what was previously a messy mix of individual email accounts and forwarded messages. Pros Managing both accounts payable and receivable means juggling vendor payments and client collections at the same time. Missive lets us create separate shared inboxes for AP and AR while keeping everything on one platform. Cons Would be better with stronger connection to ERP systems - right now we manually update payment systems after email conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jai Prakash R. IT Support Specialist Information Technology and Services ### "transformed how we handle client billing inquiries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 3, 2026 We implemented Missive about seven months ago and it's made our billing operations noticeably smoother. Before, client billing emails were scattered across individual inboxes and we'd sometimes send contradictory information about the same invoice. Now everyone sees the same information and our responses are consistent. Pros The comment feature lets me ask our senior accountant questions privately before responding to clients, which has saved me from giving incorrect information more than once. Templates for common billing scenarios (payment confirmations, late fee explanations, payment plan Cons The attachment preview sometimes struggles with certain PDF formats, so I occasionally need to download files to view them properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Account Executive Telecommunications ### "Changed how we handle billing emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 2, 2026 We started using Missive about seven months ago and it's made our billing work noticeably easier. Before, client billing emails were spread across everyone's personal inboxes and we'd sometimes send clients different information about the same invoice. Now everyone sees the same information and our replies are consistent. Pros The comment feature lets me quietly ask our senior accountant questions before replying to clients, which has stopped me from giving wrong information several times. Templates for common billing situations (payment receipts, late fee explanations, payment plans) save a lot of time. Cons The preview sometimes has trouble showing certain PDF files, so I occasionally need to download them to see them properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NIKHIL K. Project Coordinator Construction ### "Really helpful for finance team emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 1, 2026 Our payment accuracy has gotten better because team members can see the complete email history before processing payments. Vendors and clients are happier because we respond faster with better information. The system handles growth well - we've added two people to the team since starting and it didn't cause any problems. Pros I love the record-keeping - being able to see exactly who said what to vendors or clients is really important for following rules and solving disputes. The automatic sorting sends vendor invoices and client payment questions to the right team members without us doing it manually. Cons The reports could show better information about how work is split between payables and receivables. Sometimes the screen feels messy when switching between different inbox types all day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jatin V. Solar Project Engineer Renewables & Environment ### "Keeps team email visible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 30, 2026 We use Missive every day for team email. It fixed many small problems and stopped us from replying to the same email twice. Took a little time to learn, but now it's just how we work. Really helpful for keeping track of ongoing conversations and avoiding duplicate replies. Setup took some effort, but once it was ready, it's been running smoothly. Overall, it does what we need without causing problems. Pros The internal notes feature - it's simple but really useful for adding context. We don't need to forward emails anymore to explain things to each other. Assigning emails is easy to do and change during busy times, which helps a lot. Cons The default notifications are too loud until everyone adjusts their settings, and the mobile app doesn't have all the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152884/Missive/reviews/) Popular comparisons [Google Workspace vs Missive](https://www.capterra.com/compare/152884-247901/Missive-vs-Google-Workspace)[Microsoft 365 vs Missive](https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365) [Front vs Missive](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[Titan Email vs Missive](https://www.capterra.com/compare/152884-195493/Missive-vs-Titan-Email)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)