--- title: "Page 6 | Missive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Missive the right Collaboration solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152884/Missive/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Missive 4.9 (186) [View alternatives](https://www.capterra.com/p/152884/Missive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 6 - Reviews of Missive ## Showing most helpful reviews Showing 126-150 of 186 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HR-Admin Used the software for: Less than 1 year ### "Missive for shared inbox management" October 23, 2024 5.0 We've been looking to shift to a collaborative email and messaging platform that allows our team to manage communications more effectively especially now that we are using a shared email address for our team. I appreciate the shared inbox, real-time chat, and task management feature that they have. However, I find the learning curve a bit challenging initially but after a few weeks into using it, we fully shifted to using it from our old email software. We use the paid version of it in our work. Pros Ability to organize and manage different team emails Cons Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams. Switched from [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/) To be more productive, Thunderbird is free but it's been very slow Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reasons for choosing Missive They have modern and much efficient features Review Source Raphael T. CEO Used the software for: 1-3 years ### "One email app to rule your workflows" June 4, 2024 5.0 Pros 1\. Accounting automations 2. Customer service automations 3. Team based emails splitting Cons 1\. Set up User interfaces are sometimes packed but there is good documentation even though. Review Source Owner Travel Consultant Used the software for: Less than 1 year ### "Missive can be as powerful as you like it to be" April 8, 2024 4.0 Good experience overall with support, onboarding, billing, and the product. Pros I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way. I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication. There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered. Cons Has to have chained/treaded emails. a learning curve to set up the rules and settings. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/)[Sorted](https://www.capterra.com/p/204015/Sorted/) Reasons for choosing Missive All other products require using Gmail. or more expensive unless you really have a team. Review Source Managing Director Used the software for: 3-5 years ### "Great email client for growing teams" June 18, 2021 5.0 Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it! Pros Simple and easy to use interface In line email chat/notes removes the need for file notes elsewhere Great team collaboration features such as email assignment Cons Searching and email sorting are still works in progress. We usually jump into gmail if we have specific searches we need to run. Alternatives considered [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/)[Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Features were more inline with our needs. Team and support was great. Review Source CEO Used the software for: 1-3 years ### "Making Business & Teams Smarter" May 20, 2024 4.0 Overall, they're great and seems to be growing and adapting. Pros It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done. Cons The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) It's too bulky and outdated without a focus on small, scalable simple businesses. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Simplest, nicest looking and feature rich Review Source Will M. CEO Used the software for: Less than 1 year ### "The best app for managing your communication processes with a team. You can't get better." June 22, 2022 5.0 Fantastic service, fantastic app. Pros Ease of use and management of team communication and customer service Cons All good! No need. Perhaps more integrations but I don't even think required. Switched from [Front](https://www.capterra.com/p/132901/Front/) Terrible front customer service Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Better in every way. Review Source Gabriel B. Executive Assistant Used the software for: Less than 1 year ### "Powerful email collaboration client" July 24, 2023 4.0 Very pleasant, communication is excellent, they've answered our questions in an average of 20 mins for a reply. Very stable as well. Overall would recommend. Pros Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace. Cons There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section. Review Source Director of Operations Used the software for: 3-5 years ### "Our business RUNS on Missive!" August 7, 2023 5.0 Pros Missive has really helped us so much in our day-to-day operations. Our team is always in communication thanks to the chat, and there is no overlapping emails since we all see drafts in real time. We have multiple teams within the same app, and it's just a must for any business that values efficiency! Cons There's a little bit of a learning curve as there are A LOT of features, so it can be a little overwhelming at first or when training new employees. Review Source Patrick F. App Wrangler Used the software for: Less than 1 year ### "Missive is one of if not the best App I have ever used - and I test and set up Apps every day!" April 18, 2022 5.0 A total pleasure. If only every SaaS product/company was as awesome as Missive! Pros The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes! Cons The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe. Switched from To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Because it's "awesome-er" and also super affordable for it's feature set. Review Source Response from Missive April 22, 2022 Thanks! Full Stack Product Engineer Used the software for: 3-5 years ### "Feature-rich email client, great for collaboration" March 14, 2024 5.0 Pros \- Collaboration with team members on emails is greatly facilitated - Stable product that is updated often with great features - Lots of neat features to help with email workflows Cons \- Search and filtering feature is not very powerful, and quite slow - Instant messages are great but can sometimes create too many communication channels Review Source Andrew R. Co-founder Used the software for: 3-5 years ### "Fantastic product with a great team behind it" February 13, 2020 5.0 So happy we use Missive. We've used them for several years, since they were an early-stage startup. It's been really great to see the product and company mature, and we'll definitely continue to use Missive for many years. Pros The product design is incredible. They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane. Cons Absolutely nothing at all. We've run into a few minor bugs over the years, but we always report them and get a response + fix from the team within 24h. They have great support. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive Missive just tends to have a superior product at a more digestible price point. Review Source Meg B. Co-founder Used the software for: Less than 1 year ### "Streamline Communication and Enhance Workflow with Missive" June 15, 2023 5.0 Missive empowers teams to work together seamlessly, enabling faster response times and improved productivity. Pros Missive has proven to be a game-changer by allowing us to consolidate all our external communication channels, including customer service, business development, and media/press, into a single software platform. This has been positive in improving workflow and responsiveness. Cons There's potential to improve the ticketing system into more of a helpdesk flow for better management. Review Source Sushant C. Process Manager Used the software for: 1-3 years ### "Shoutout to \[sensitive content hidden\] and Missive for Top-Notch Support!" March 11, 2024 5.0 Pros I had a great experience with Missive, especially with \[sensitive content hidden\] from customer success. He helped me sort out a tricky "rule/filter" problem and got my emails organized just the way I wanted. \[sensitive content hidden\] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive. Big shoutout to \[sensitive content hidden\] and the team! Cons As of now, it is good as is, and they are constantly improving, so there is no downside as such. Review Source CEO Used the software for: Less than 1 year ### "It's the app I waited for" April 4, 2024 5.0 It's just a software how I want it. Good UX, customizable, thought from user perspective. And - features that are planned well. Pros It's that is critical for power users. It appears they've considered every aspect. You can tweak it to fit your exact needs. It's the tool I've been looking for. Great job! Cons I don't know. There is nothing coming in to my mind so far. Alternatives considered [Sortd for Sales](https://www.capterra.com/p/167781/Sortd-for-Sales/)[Gmelius](https://www.capterra.com/p/172417/Gmelius/)[Hiver](https://www.capterra.com/p/142975/Hiver/)[Superhuman](https://www.capterra.com/p/199278/Superhuman/) Reasons for choosing Missive I've tried around 10 tools promising team collaboration for Gmail accounts. All of them felt like they were 80% there, with a crucial 20% of functionality always missing. Missive has it all. Review Source Brennan O. CEO & Co-Founder Used the software for: 1-3 years ### "Perfect solution for our needs" January 23, 2020 5.0 Pros We were searching for a bolt on to our G Suite that would help us triage emails that come in so we could either add to our ticket system so they could be processed or we could reply via email. The main thing was ensuring we didn't miss any contacts and that we weren't duplicating work. Missive allowed us to easily handle all forms of communications with our clients. They've continued to add several features (we're really enjoying the team inboxes!) and are exceptionally fast to respond when there are any issues that come up. We certainly value our relationship with the folks at Missive. Cons Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/)[Front](https://www.capterra.com/p/132901/Front/)[Hiver](https://www.capterra.com/p/142975/Hiver/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Miguel C. CEO Used the software for: 1-3 years ### "Great App!" October 25, 2023 5.0 Integration with another apps and team colaboration in chat Pros I love the integration with another apps and chat option. Cons Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations Switched from i need more features Review Source Super assistant Used the software for: Less than 1 year ### "I am a NEW Missive user and loving it !!" May 16, 2024 5.0 Very positive and communicating with Missive team has been a breeze they are very helpful an fast to respond. Pros Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!! Cons Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings Review Source Project Manager Used the software for: I used a free trial ### "Just discover this amazing email client" May 26, 2023 5.0 Pros Last week I had to change my email client cause my company changed to Exchange and my Apple Mail version doesn´t support it, so I spent around five hours downloading, setting and trying different programs. It´s just what nobody wants to do with their time, but I am really glad I did it cause almost at the end of the process and just about to surrender I found Missive, which has really caught me. It´s very neat and visual, has every detail you expect from an email client, and even has AI integrated with chat gpt. It has much more for team inboxes, but I haven´t tried that yet, as I am the only one of my company here, but it must be amazing for teams. I really recommend it for individuals anyway. Cons Only 15 day history on the free version. Switched from Apple Mail doesn´t support Exchange in older versions. Review Source Jake K. CEO Used the software for: Less than 1 year ### "Stable, powerful and great support" March 27, 2020 5.0 Pros 1\. Unlike many email clients, missive is modern, stable, and extensible with good built in integrations (asana, pipedrive) and it's extensible. We were able to create our own sidebar plugin for a custom CRM, to view crm data of the person you're emailing with in the sidebar, in just a few days. 2. Missive's support is fantastic. Their team quickly answers and fixes any bugs fast if you find them. 3. The mobile version is as fully-featured as the desktop and stays completely in sync. 4. Missive is very actively releasing new features making the product better all the time. An example of this is the new Missive Chat which lets you embed live chat into your website and then see/answer messages from visitors within Missive. Cons The UI can be a little bit complex especially the sidebar, though you can customize it. The settings area has loads of customization options but might benefit from a search function within settings to find the right option you're looking for, since there are a bunch of tabs in the settings window. Alternatives considered [Polymail](https://www.capterra.com/p/163982/Polymail/)[Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive FrontApp was too expensive. Polymail had too many bugs and seems like development of new features is slow. Review Source Manager Used the software for: 1-3 years ### "Great Email App with Tons of Features" May 14, 2024 5.0 Pros Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have. Cons You are maxed out at at 10 email accounts. This should be more than enough for most people, but it would be nice to allow more for projects, etc. Switched from The app was very buggy and looked for another option. Review Source Director Used the software for: 3-5 years ### "Spin a lot of plates - keep on top and in touch with your work & communications" October 7, 2020 4.0 Greatly helps productivty and control/coordination. Pros Super effective way to juggle emails, discussions plus external integrated systems Has a lot of functionality itself to handle multiple, team & external email accounts Brings team discussion into email threads, keeping the emails separate Integration with other systems is fabulous, eg Trello & Knack Cons The use of the term 'Archive' is not intuitive for me and many I've trained. It related to being in one's inbox, either your own or a team's you're in. Switched from Features & functions in itself and external system integration. We took over 2 years to find the mix of systems that suited our ethos and operational aspiractions. Those 'big' systems that did it all where VERY costly and or too big and unwieldy. Missive handles emails & discussions and doesn't try to be to other things, which it handles with integrations with systems that do do those other things well. Review Source CEO Used the software for: Less than 1 year ### "Best email app." July 19, 2021 5.0 Pros I run a couple different online platform at once. Missive helps me combine them and collaborate with my team with ease. Cons Nothing I don't like. It could be a little cheaper but you save a lot of time with missive so it's worth every cent. Switched from [Adobe Express](https://www.capterra.com/p/174232/adobe-express/) Review Source Bimbola C. Founder Used the software for: 1-3 years ### "Tried a bunch but settled for Missive" June 1, 2021 5.0 Very satisfied Pros Ease of use and price point not too bad for small business. Great support whenever needed and team continuously improving the software and app. App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist. We have use over 5 support apps and shared mailbox solutions (Front, Zoho etc) but we are settled and comfortable with Missive. In the end it was a toss-up between them and Groove but we have not regretted our choice. Cons The contacts section. My ideal would be a solid support app and CRM in one. Missive does have a decent integration with Pipedrive but we don't use it. In fact, what I'd like it to be able to do mail merges to clients. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Front](https://www.capterra.com/p/132901/Front/) From Front, mainly cost. From Zoho we just didn't think it was user friendly enough Review Source Chris F. VP/GM Used the software for: Less than 1 year ### "Refreshing & Unique Software" August 12, 2021 5.0 When it comes to using shared inboxes with most email clients, things don't really sync up properly and you'll find someone already responded to an email or moved it, yet it's setting in someone else's inbox as if nothing has been done. This is not the case with Missive. I also like how I can create signatures for each person in my company and apply them to each person's account, per inbox. This is really helpful and unique. Lastly, it's amazing how I can log into missive anywhere and still have all my settings, inboxes, etc intact. Pros I like how fast emails send and receive. Everything is synchronized and up-to-date at all times. Cons The livechat abilities need some work. We tried it out but it didn't have all the features we were looking for. I'm sure in time, it'll get better. Switched from [Mailbird](https://www.capterra.com/p/160517/Mailbird/) I've had so many issues with Mailbird over the years, I had to make the move. After days of research, Missive was hands down the best option. Mailbird was using GIGABYTES of data every day for each email client and Mailbird couldnt help me figure out why.. No good. Review Source President President Used the software for: 1-3 years ### "Game Changer E-Mail System " April 20, 2021 5.0 Amazing! I can think of us without Missive! Thinks like It’s email chat feature has allowed to work collaboratively very easy. Pros It allowed us to work on our emails very efficiently with our employees working from different parts of the world. Cons From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing. Switched from [Front](https://www.capterra.com/p/132901/Front/) Front pricing scheme is too expensive. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Missive For us, it has all the features we need at a cheaper price. Review Source Response from Missive April 20, 2021 Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.