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CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing.

Product Details

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

Contact Details

Greenlight Innovation

http://www.greenlightcrm.com/

Founded in 2010

Located in United Kingdom

Greenlight CRM Pricing Overview

Greenlight CRM pricing starts at $49.00 per month, per user.There is not a free version of Greenlight CRM.Greenlight CRM does not offer a free trial.See additional pricing details for Greenlight CRM below.

Dynamic Agent Scripting
Timesheet & Wages Reports
The Manager Console Home
Agent Activity Screen
Custom Wallboard & Alerts

Starting Price

  • $49.00/month/user
  • See callcentresoftware.co.uk/pricing for full details.

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

Greenlight CRM Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Greenlight CRM Reviews

Showing 5 of 16 reviews
Overall
4.9/5
Ease of Use
4.8/5
Customer Service
4.9/5
Avatar Image
Gary S.
Head of Training & Brand
Marketing and Advertising, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Greenlight - Our "Go To" CRM Provider”

OverallI can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.
ProsThe software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development.
ConsNot Applicable.... to date, we haven't found any weaknesses of the platform!
Reviewer Source 
Source: Capterra
November 30, 2018
Ohiunkunofan A.
Managing director
1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 14, 2016

“Will never change dialler provider and recommend Greenlight to anyone that asks me”

OverallI've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.
ProsI love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.
Recommendations to other buyersGet to know the people at Greenlight and never be afraid to pick up the phone or email at any time with any issues. Sometimes we have issues and think we can resolve them ourselves. One phone call and it's sorted.
Source: Capterra
September 14, 2016
James S.
Head of Data and Risk
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
September 13, 2016

“An amazingly flexible and customizable call centre solution!”

OverallMy overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.
ProsAs a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.
ConsThe learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.
Recommendations to other buyersAs a smaller marketing company the Greenlight call centre software has helped us refine and grow our business and has provided a solid platform that we can continue to develop. My main advice would be to work closely with the support team who are tireless in their effort to make the platform work as you need it. By working closely with them you will ensure that whatever the solution you require, they will be able to adapt and meet the challenge.
Source: Capterra
September 13, 2016
Darren M.
Sales Centre Manager
11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
July 14, 2016

“Greenlight ”

OverallThe system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.
ProsEasy to use
Conslack on management control over functionality
Recommendations to other buyersIf you need to get up an running quickly, Greenlight is great at this and if you need to set up multiple campaigns they are extremely quick to help although I would prefer the ability to do this myself, I have in the passed worked on much larger systems and ended up spending all my time in development work and so this has been a nice change having someone else do it for me, only problem you then get is that is never exactly what you want and testing can only be done in live environment so can get a bit messy, thankfully Greenlight are always available to make changes pretty quickly, no such thing as a SLA with these guys they just get on it immediately.
Source: Capterra
July 14, 2016
Tommy F.
Director
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 17, 2016

“Greenlight - a great service”

OverallGreenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.
ProsIts ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.
ConsReally - I dont have any !
Recommendations to other buyersThis software has helped grow my telephone business using existing staff to share our workload rather than paying new recruits and creating a dedicated call centre.
Source: Capterra
September 17, 2016