# Greenlight CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Greenlight CRM Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/152888/Greenlight-CRM

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# 

 Greenlight CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Greenlight CRM

## What is Greenlight CRM?

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

## What is Greenlight CRM used for?

[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£99

Per User, Per Month

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Greenlight CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.greenlightcrm.com/&name=Greenlight CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Greenlight CRM

4.9 (18)

VS.

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting Price

£99

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (18)

Ease Of Use

4.9 (307)

Value For Money

4.9 (17)

Value For Money

4.7 (234)

Customer Service

4.9 (18)

Customer Service

4.8 (299)

## Greenlight CRM alternatives

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Logging

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Reporting/Analytics

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Alerts/Escalation

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Call Recording

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Greenlight CRM 41 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Federal Communications Commission (FCC) compliance

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

A call center that primarily makes calls, typically sales focused

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.8 (18)

4.8

Based on 18 reviews

## Pricing

Value for money

4.9 (17)

[View pricing plan details](https://www.capterra.com/p/152888/Greenlight-CRM/pricing/)

Greenlight CRM

£99.00

Per User,Per Month

It includes:

-   Agent Monitoring
-   Automated Compliance
-   Blended Agents
-   Call Recording
-   Campaign Voicemail
-   CRM Platform
-   Customizable E-Mails
-   Customizable Wallboard
-   Data Deduplication
-   Data Recycling Rules
-   Diary Management
-   Inbound Callback Requests
-   Inbound IVR
-   Internal Messaging & Memos
-   Itemized Billing
-   Live Call Transfers
-   Multiple Dialing Modes
-   Multi-Site Operation
-   Mystery Shopper
-   Out of Hours Call Handling
-   Real-Time Reporting
-   Report Builder
-   Scheduled Reports
-   Script Designer
-   Ticketing
-   Timesheets
-   Website Integration API
-   Work Item Management

Value for money

4.9 (17)

4.9

Based on 17 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Lead Forensics](https://www.capterra.com/p/156889/Lead-Forensics/)[

Signable](https://www.capterra.com/p/150325/Signable/)[

FLG](https://www.capterra.com/p/130021/FLG-360/)[

i-Underwrite](https://www.capterra.com/p/165670/i-underwrite/)[

omniSign](https://www.capterra.com/p/10006082/omniSign/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(16)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NW

Nick W.

director

Consumer Services

### "Your Brand Cover"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 18, 2023

excellent

Pros

The Greenlight team....legends. They work so hard and are excellent at their jobs

Cons

i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice.

Switched from

[Connex One](https://www.capterra.com/p/179275/Connex-One/)

The outbound dialler didn't work very well

Reasons for choosing Greenlight CRM

Previous experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Richard R.

Operations Director

Financial Services

### "I'd never use any other CRM/dialler solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2021

Amazing! I've removed other dialler & CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider.

Pros

Its does everything we need in one system

Cons

To be honest...nothing! It's never let me down and the support team are always on hand to make changes as and when I need them

Switched from

[Connex One](https://www.capterra.com/p/179275/Connex-One/)

Reliability, service and all in one solution

Alternatives considered

[MaxContact](https://www.capterra.com/p/156506/MaxContact/)

Reasons for choosing Greenlight CRM

Service provided

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Gary S.

Head of Training & Brand

Marketing and Advertising

### "Greenlight - Our "Go To" CRM Provider"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2018

I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Pros

The software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development.

Cons

Not Applicable.... to date, we haven't found any weaknesses of the platform!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

James K.

Finance Director

Financial Services

### "Great Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2018

Excellent CRM for small to medium businesses. Would strongly recommend.

Pros

Access to instant support. All very friendly and take time to help rectify any problems. The services are also great value for money.

Cons

The speed of implementation can sometimes take longer than required due to the complexity of our needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Asha A.

Director

### "A magic software and support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 7, 2018

Pros

Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM.

Cons

not any.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RP

Ryan P.

Sales Director

### "Always there to help with any issues and always within a reasonsble timescale. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 9, 2017

Pros

Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse.

Cons

There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

Kate R.

### "10 out of 10"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 23, 2016

Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business.

Pros

Can be adapted to individual business needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KP

Keith P.

### "It does what it says on the tin. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 22, 2016

Easy to use, productive, compliance software with good support when needed. I would recommend.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TF

Tommy F.

Director

### "Greenlight - a great service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2016

Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Pros

Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Cons

Really - I dont have any !

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CW

Carl W.

Sales Manager

Information Technology and Services

### "Consumer Helpline"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 15, 2016

Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BS

Bhupinder S.

Managing Director

### "CRM for Precision Financial Ltd"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 14, 2016

Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours!

Pros

Ease of use, reporting, excellent support team, price, direction it is going.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OA

Ohiunkunofan A.

Managing director

### "Will never change dialler provider and recommend Greenlight to anyone that asks me"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 14, 2016

I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Pros

I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

James S.

Head of Data and Risk

Marketing and Advertising

### "An amazingly flexible and customizable call centre solution!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 13, 2016

My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Pros

As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Cons

The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Arif H.

IT

### "Great service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2016

Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result.

Pros

Quick and easy to launch new campaigns and the full support provided by the team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BP

Baden P.

Team Manager

Telecommunications

### "Fantastic product and service."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2016

I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient.

Pros

Easy to use, Everything i need to do and good service.

Cons

Non.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AD

Alison D.

Director

Legal Services

### "Very helpful team"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2016

Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.

Pros

Synchronisation with our case management system. Helpful and approachable team.

Cons

Would like to see more rigorous testing before a project goes live

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Lee W.

Director

Telecommunications

### "Greenlight Review - The Consumer Helpline Ltd "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2016

We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving. The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum. Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs. Lee Watson

Pros

Ease of use and flexibility to work around your requirements.

Cons

None

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Darren M.

Sales Centre Manager

### "Greenlight "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 14, 2016

The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Pros

Easy to use

Cons

lack on management control over functionality

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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