# MedEZ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MedEZ the right Electronic Medical Records solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152902/MedEZ/reviews --- MedEZ 4.8 (20) [View alternatives](https://www.capterra.com/p/152902/MedEZ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of MedEZ Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews ME Mary E CEOHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I feel like I was sold something that I didn't get, and they've cost our business a significant amount of money, so that for the first time in 6 years, we are needing to get an advance/loan to cover our payroll and other expenses.“ February 8, 2024 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Finance Health, Wellness and Fitness Used the software for: 6-12 months ### "Recommend that you give \[sensitive content hidden\] a raise, she is a exceptional value to your product!!!!" August 7, 2025 5.0 MedEz has made a big difference in our revenue cycle and the ease of submitting claims to payors is helpful. I wish there was a better or easier way to attach remittances. Hopefully down the line this is something that will be modified. It would also be great when the ability to verify benefits and eligibility is available as this will make a difference in patient management and revenue. Pros Customer Support is unlike any other. \[sensitive content hidden\]. is absolutely the best to work with, she is kind, considerate, extremely responsive and knowledgeable. I have been working with them for over a year and without her this product would not be half of what it is. Cons The system is quite complex and it takes a lot of time to train on the different functions. Everyone likes the use and ease of the web version but in order to function administratively you need to know how to use the cloud version. Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) Needed a product streamlined for mental health and substance abuse treatment Review Source Response from MedEZ August 12, 2025 Thank you so much for your thoughtful review and kind words about our customer support team. We would love to make sure your compliment reaches the right person — could you let us know who you were referring to, as it is hidden content at the moment, so we can share your feedback with them? We appreciate your insights about the system’s learning curve and the difference between the web and cloud versions. Your suggestions on remittance attachment and benefits/eligibility verification are well noted, and we are actively exploring ways to make these processes faster and more seamless. It’s wonderful to hear that MedEZ has positively impacted your revenue cycle and claims submission. We value your partnership and look forward to supporting your continued success in behavioral health. — The MedEZ Team GL Genise L. CEO Medical Practice Used the software for: 6-12 months ### "Economical, Efficient, Easy to Use, Excellent Customer Service" October 17, 2019 5.0 The system is very efficient and easy to use. Documentation being completed timely is critical to our business sustainability because that is how we are paid for services by funders. Services are not sent to claim status unless the documentation has been completed and signed by the provider. Excellent checks and balances! Pros The software is a comprehensive package that allows us to schedule, document treatment episodes, and bill for services with the greatest of ease. The quality of the customer service is unmatched in the industry. Prompt response and swift problem resolution make MedEZ the easy choice among all of the electronic healthcare record companies out there today. Cons It would be helpful if there was a way to “black box” a patient record preventing some providers from access. We are in a rural area and have had relatives of staff and staff themselves seek treatment in our primary care program. It presents an awkward situation when everyone in the office has access to the record. I believe this is something that MedEZ might be working to resolve. Other than that - the system meets our needs completely. Alternatives considered [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SMART EHR](https://www.capterra.com/p/158445/SMART-EHR/) Reason for choosing MedEZ We chose MedEZ over the competitors because of the product’s ease of use and their willingness to work with us on the cost of the system. MedEZ is very economical for a small business or start up company. The system is flexible enough to grow with your business and the customer support is outstanding! Review Source ME Mary E. CEO Hospital & Health Care Used the software for: 6-12 months ### "Incomplete Product" February 8, 2024 3.0 Not great. I feel like I was sold something that I didn't get, and they've cost our business a significant amount of money, so that for the first time in 6 years, we are needing to get an advance/loan to cover our payroll and other expenses. The RCM was extremely damaging, and it certainly feels as if they're being punitive for our decision to discontinue their management of our billing. Pros I like the Wiley integration--in fact, that was one of the big selling points for us. Cons Customer Service and support. They offer RCM, but did a terrible job and when we moved in-house, they removed the RCM features. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We are growing our business and we needed the ability to bill utilizing two different EINs/NPIs and Business names with a SSO. This is something that MedEZ is able to do, but I'm not sold that the trade off has been worth it. Review Source SG Stephen G. Revenue Cycle Director Hospital & Health Care Used the software for: 2+ years ### "Psychiatric Inpatient Billing and Collection" October 14, 2016 5.0 As a billing vendor for many different types of provider agencies, I had a great experience using the MedEZ application to handle billing and collections for one of our State agencies that operated inpatient psychiatric hospitals. The MedEZ staff helped to implement the application on our servers and train our staff to use the application. The MedEZ technical staff presented and easy to follow work-plan for implementation which included building customized input routines to upload patient demographic and charge data to the billing system. They helped to build all 837 files to Medicare, Medicaid and commercial insurers. The system handled 835 auto posting and has a variety of reports to manage the data. Technical support was exceptional and they also helped to build new functionality based on our client's workflow and data processes requirements. I would highly recommend the use of this product to billing vendors and inpatient psychiatric facilities. Pros Ease of use and the application was easy to customize. Retrieving data from the back end database table for adhoc reporting was a breeze. Cons There were some features that could have been more automated, but we had very seasoned staff to manage the billing process. However, if needed, the MedEZ technical team worked closely with our billing team to implement new processes based on our client needs. Review Source TT Tung T. Pharmacy Intern Medical Practice Used the software for: 6-12 months ### "Great EHR program and easy billing use" June 26, 2021 5.0 This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. The software was not easy to pick up at first, but overtime it does become easy to use. Pros This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. Other features I like are being able to take clinical notes and record billing codes. Also, the program is very economical as the company will work on the cost of the system. Cons The software does lag sometimes and will freeze up once in awhile. The software does require a good amount of time to get use to, but if you dedicate the time then everything gets easier. Review Source SA Stan A. CIO Hospital & Health Care Used the software for: 2+ years ### "Best Software & Support for the Money." October 11, 2016 5.0 They are a great group to work with. The software works great and the support is over the top. They are up and coming medical software company growing leaps and bounds. The software is in modules and you can also setup the users in department groups to keep security tight. Pros Most part very easy to use. Cons Not having a road map as to where thing pull from to understand issues quicker. Review Source Response from MedEZ October 12, 2016 Thank you for the kind words Mr. Arnold. DM Daniel M. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great to manage patient information" January 5, 2017 5.0 I used this in a third party agreement with a doctor's office through a home care company. They were doing stem cell testing in the nearby medical center and it was used to manage their patients. Pros It was definitely easy to use and the organization for the massive amount of patient information coming in was easier to manage because of the software. Cons I would suggest a little more security because there were some HIPAA concerns in the IT department at my company but that may have just been them being super secure. Review Source AS Adil S. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" September 21, 2016 4.0 enable physicians, nurses and other authorized users to share data and streamline processes across an entire organization. An online digital chart displays up-to-date patient information in real time, complete with decision-support tools for physicians and nurses. Simple prompts allow swift and accurate ordering, and documentation. Pros very easy. Cons look and feel Review Source Response from MedEZ September 23, 2016 Thank you for your feedback and review. SD Shela D. supervisor Medical Practice Used the software for: 2+ years ### "Best Software Ever!!!" September 28, 2016 5.0 I have been using this software for many years now and I can really say it has been amazing. It is very easy to use and also the features are very helpful. Customer support is also very dependable. Pros the different features that it has to help our company throughout the day. Cons none Review Source Response from MedEZ September 28, 2016 Thank you Mrs. Desir for such kind words. ST Susan T. CEO Hospital & Health Care Used the software for: 1-2 years ### "Great Support Team" October 18, 2016 4.0 Amanda Brown specifically has always made herself available to help my staff with training, etc. When we need changes to forms, etc. she is always quick to help us out. Med Ez is very user friendly & helpful with billing issues. Pros Easy to learn & user friendly. Cons There are some things my state requires that are not easy to implement. Review Source VR Verified Reviewer Mental Health and Addictions Counselor Mental Health Care Used the software for: Less than 6 months ### "HIPAA compliant and easy for claims" January 17, 2019 5.0 Pros This is a great program for electronic records in the mental health field. It is super easy to submit insurance claims. Cons Awesome program! I have not had any concerns with this program. Review Source KM Kim M. Executive Director Mental Health Care Used the software for: Less than 6 months ### "MedEZ" March 1, 2019 5.0 The staff have made this process very easy. We have weekly phone conferences and we go live next week. I feel prepared and confident that this will go smoothly. Pros It has a scheduler, electronic health record, billing and e prescribing for an affordable price. The support staff are excellent and well organized. Cons Some things could not be customized with the Treatment Plan. We found a work around though. Review Source VH Vicky H. CEO Used the software for: ### "Integrated Software Solutions, MedEz Software" October 4, 2016 5.0 Since 1996, we have been a customer of Integrated Software Solutions and have utilized its MedEz software. MedEz software has met all of our needs and more. Additionally, the customer and tech support is outstanding and each time we have needed their help, it was delivered promptly, successfully and with courtesy. We highly recommend Integrated Software Solutions for its products as well as its product support. Pros The software meets all of the needs of this organization. The customer and tech support is outstanding. Customer and tech support are very responsive and the assistance we received in provided in a professional and courteous manner. Cons None Review Source Response from MedEZ October 4, 2016 Thank you Mrs. Hundley for such nice words. EK Ed K. Used the software for: ### "" June 22, 2011 5.0 MedEZ is an essential tool to our business. It simplifies our day-to-day procedures, allowing us to take greater care of our patients. Its EMR functions are innovative and very easy to use, making it a tremendous asset to all of our employees. Technical support is also great. For anything you need you can file a claim and usually within half an hour you will have a technician working on your issue! Review Source SL Sandra L. CLinic Director Used the software for: ### "MedEZ is a good program and easy to use!" May 22, 2015 4.0 We have been a MEdEZ user for quit some time now and found the software easy to use for not only our staff but also our volunteers. The customer service department is quick to reply to any questions we may have and/or fix any problems that may arise. The software is capable of serving small to large size medical offices. Would highly recommend this software. Review Source AA Arnet A. Used the software for: ### "" June 24, 2011 5.0 We are a Medical Practice that has three offices. With MedEZ it's very easy for all the offices to interact with each other and be able to see the same information in real time without waiting for some one to get off. They have a wonderful tech support; if you have a problem with anything or just a question, they have no problem with answering promptly. Review Source JM Jo M. Billing Coordinator Used the software for: ### "The software is very user friendly, easy to navigate through." October 20, 2015 5.0 The software has been a blessing, it made my work a ton easier. Everything is very accessible and labeled extremely well. The customer service people at MEDEZ are the best. I have used this product with two mental health facilities and would recommend it to anyone looking to do mental health billing. Review Source YS Yussuf S. Owner Used the software for: ### "Great Program " October 22, 2015 5.0 I really enjoy this Medez software. It is so easy to use for your staff. The staff members are awesome especially Amanda Brown. She is a rock star and is wiling to answer all your questions. I would recommend this program to Mental health and CD treatment cen ters. Review Source SF Sindy F. Used the software for: ### "" June 9, 2011 5.0 Medez has facilitated our practice's processes and increased our revenue with its easy-to-use patient management system and its online direct billing to insurance companies. Review Source SH Sindy H. practice manager Used the software for: ### "Ease to use and customer service is excellent" October 22, 2015 5.0 the patient dashboard is very easy to use everything is in one area they can improve in the billing reports Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.