# Captivated Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Captivated Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/152912/Captivated --- # Captivated Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Captivated ## What is Captivated? With Captivated, SMS conversations are routed to the right person or team, creating meaningful interactions throughout the entire customer journey. Add texting capabilities to your existing landline or our team can give you a new, textable phone number in your local area code. Businesses of all kinds use our expertise and robust tools to serve clients faster, automate processes, drive better reviews, improve customer satisfaction & more. Our mission is to make the customer experience effortless. ## What is Captivated used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Captivated?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://captivated.works/&name=Captivated) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Captivated 4.8 (12) VS. [4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $89 Other, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.1 (647) Value For Money 4.8 (12) Value For Money 4.2 (614) Customer Service 4.8 (12) Customer Service 4.0 (586) ## Captivated alternatives [4.3 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/) Starting price $0.02 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (676)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [View all alternatives](https://www.capterra.com/p/152912/Captivated/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 4.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Automated Responses 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages 2-Way Messaging 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Contact Management 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Scheduled Messaging 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Captivated 14 features Send and receive text messages to communicate with clients or prospects in real-time Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Pre-designed layouts that can be customized to match preferences and requirements Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.8 (12) Basic $89.00 Other,Per Month Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VF Veronica F. Office Manager Consumer Services ### "Easy Communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 4, 2024 Captivated makes communicating with customers easier and more efficient, not all communications need to be a phone call. Pros The convenience of testing our customers Cons I disliked that your message that was started but not yet sent would clear out upon changing the screen but that has been fixed! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Bradley R. Owner Consumer Services ### "A must have tool for Real Green users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2024 Very good - Happy with product/service and will continue to use. Pros Ease of use - ability to quickly text groups of customers Cons While not Captivated's fault, there is some integration missing within SA5/Real Green. This may be something they are working on but the integration could be better. Reasons for choosing Captivated Captivated was highly recommended to me by a colleague in the business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michelle T. Director Of Online Marketing Health, Wellness and Fitness ### "Captivated increase the SMS marketing conversion rates" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2022 Pros Captivated adds high value to our SMS communication with our customers and decreases the effort required for getting conversions. Cons We have been using Captivated for a long time and we have not any negative experience till now. Switched from [TextSpot](https://www.capterra.com/p/207894/TextSpot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Ty M. Owner Chemicals ### " Don't run a service company without it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2021 Fantastic! Great product, support is always timely, friendly, and on point. Pros It is hard to pick one thing. Every feature we use is a huge time saver compared to our prior methods. It is very easy to use and become comfortable with in a short time. Cons A year and a half in and no con's as of yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2021 Ty, thank you so much for taking the time to leave this review. So thrilled to hear that it has become essential to your business infrastructure. We appreciate you! KM Kyra M. Delivery Specialist Automotive ### "Captivated and their team was outstanding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2021 I have been in customer service for a long time and have had to work with support teams constantly. Most the time I was put on hold or transferred back and fourth, no one could find the answer or it took days to get back to me. Not with captivated! I'll admit I am not one to leave a review for people...ever. But with Captivated I had to because they were that amazing to work with!! The self scheduling and follow up system was great, but the support and help that I received while working with the Captivated team was the selling point for me. They really go above and beyond. So nice and helpful but FAST always received responses right away and first thing the Monday morning if I messaged on a weekend or after hours. To me that is everything because transferring a business over to a new system you constantly have questions and are needing to adjust and they were able to help every step of the way. Pros The software that Captivated provides is very user friendly, responsive, easy to navigate and makes contacting customers so convent. Switching over to using Captivated was with such ease and working with their Captivated Support was unlike no other! I received fast responses each time and every time I needed to change something or make it easier they were able to fix/change it right away. When I needed help they would call me or explain everything in detail and made sure I understood and that is what I wanted. The system was so customizable but the default settings were amazing from the start. The way it always reminded and sent out messages on a good timeline was the best part. This allowed me to do more with my in person customers and the system to do the contacting work for me. Cons I didn't like that on my google calendar that I attached I couldn't just select a date and book the appointment I had to send them a booking link first. Then I found out that Captivated Support just had to send me the links to bookmark and I wouldn't have to do it that way. It was so much easier after I found that out. My only recommendation for that would be to let users know about that and explain it a bit more in depth. However this might have been on me and I didn't understand because in the beginning when we switched over I had a lot of other things going on as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2021 Kyra, thank you so so much for the kind words! They definitely put a smile on my face. Love the "system did the contacting for me". So nice, right?! I will definitely make sure to explain the calendar integration and options more clearly moving forward. Again, thank you so much for your business and being so great to work with! HP Haley P. Marketing Manager Consumer Services ### "Great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2021 Noelle was a huge help over the period of multiple days and continued to follow up until my problem was solved. Included personalized help video links and troubleshooting on her end until I understood the process. Thanks so much! Pros Integration with our software, organization of teams Cons The interface and UX were difficult to understand at the start but we are getting the hang of it. Support has always been helpful with any questions! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2021 Haley, thank you so much for the thoughtful review! Is there anything in specific with our interface and/or UX that was difficult to understand? I would love to help you understand it better as well as improve our software so others find it easy to use. Thank you again for your business! We appreciate you! KC Kim C. Team Leader Chemicals ### "Daily Captivated Life" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 5, 2021 It gets the job done. We still have to have an employee hand type every phone number for the daily contact list. It's frustrating but we're glad we still have the option. Pros I enjoy how simple it is to teach our employees how to use it. Cons I'm frustrated that it doesn't work the way we were told it would work with RealGreen. The two aren't paried the way we were told they would be. Reasons for choosing Captivated We were told Captivated was the only option we had with RealGreen. It doesn't work the way it is suppose to for us, though. A different product may be considered in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2021 Kim, I'm so sorry to hear that your experience did not match your expectation for the integration with Real Green. We are consistently working with Real Green to further improve and enhance the texting experience. I would love to connect with you to discuss how you would like to use Captivated with Real Green. Shooting you a message now. I believe we have options that will solve any issue you are experiencing. One of those would be doing a contact import. This will eliminate the need for any hand typing phone numbers for the daily contact list. If we work together, I believe we can come up with solutions to improve your company's efficiency and productivity utilizing both Captivated and Service Assistant in tandem. If there is anything else we can do, please let me know. Happy to help! EV Erica V. Marketing Specialist Financial Services ### "Texting is Not the Future, it's Now. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2021 This software is very user-friendly and easy to set up. It really provides a way for your customers to better engage with your business. Pros Captivated allows us to communicate with customers the way they want. Barely 20% of emails are opened and read, but 100% of text messages are. We have only scratched the surface of what this software can do and it has already paid for itself. The way of the world is texting and immediate gratification. Customers want answers immediately, and texting affords us the two-street of preferred communication. It also comes with a chat feature, so we're able to offer both texting and live chat. Cons There aren't many limitations, but if you want to use this for mass marketing messages, it could get costly. Otherwise, it's a very affordable way to communicate with new and existing customers. Alternatives considered [TextBetter](https://www.capterra.com/p/206592/Business-Texting/) [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Captivated It was a superior product with the offerings we specifically wanted at a lower price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 10, 2021 Erica, thank you so much for the kind words. Love to hear that the software pays for itself! We hope to continue to serve you for years to come! AH Annette H. Accounting Administrator Telecommunications ### "Captivated review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2021 I think people find it easy to communicate through this system to us. Its very easy to give quick responses to customers with long boring conversations. Pros It is very user friendly. Very easy to use. Perfect for the growth of customers. Customers seem to respond better through texting. Cons There is not anything I don't like about this software. I do not have one complaint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2021 Thank you so much for your review, Annette! Love to hear that you don't have any complaints. We appreciate you! KH Kailee H. Technology specialist Farming ### "Helped communitication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2021 Pros It so much easier to text customers and if they have a problem they can get a response quick Cons some of the mass texting can get tricky with our third party we use with them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2021 Thanks so much for the review, KaiLee! We are always working on improving integrations with Service Assistant to make communicating with your customers as quick and efficient as possible. Thank you so much for being a valued customer! [View all Reviews](https://www.capterra.com/p/152912/Captivated/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)