--- title: "Nicereply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nicereply Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/152920/Nicereply/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Nicereply Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nicereply ## What is Nicereply? Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution channels - choose from a variety of integrations & more ## What is Nicereply used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 283 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Effective customer feedback collection Intuitive and simple interface Inconsistent customer rating system Starting price $59 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nicereply?[Manage this product listing](https://www.g2.com/products/nicereply/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nicereply 4.7 (283) VS. [4.7 (708)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $59 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (281) Ease Of Use 4.7 (2,907) Value For Money 4.7 (247) Value For Money 4.5 (2,338) Customer Service 4.7 (249) Customer Service 4.6 (2,166) ## Nicereply alternatives [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,931)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,519)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (984)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Nicereply Overview ### What problems does Nicereply solve? Nicereply solves the problem of fragmented, delayed customer-service feedback by collecting CSAT, CES, and NPS responses directly after support interactions and presenting scores, comments, trends, and agent-level results in one dashboard. Support managers, customer-care teams, and training leads use it to spot recurring issues, coach representatives, route urgent cases, and track service-quality KPIs. Answer based on 218 reviews Overview ### Which roles and teams benefit most from Nicereply? Nicereply is most used by customer support and service teams, including agents, team leads, and service managers, to collect post-interaction feedback and track satisfaction. Customer success and account managers monitor client sentiment and follow-up needs, while product, project, and technical teams use feedback trends to identify recurring service issues. Answer based on 277 reviews Overview ### What company size and industries is Nicereply built for? Nicereply is built primarily for small businesses, which make up 68% of reviewers, especially Computer Software companies at 20%. It supports customer-experience-focused organizations needing multiple survey distribution options, metrics, and scales. Midsize businesses represent 25% of reviewers, with Internet and Real Estate firms accounting for 10% and 9%; customer satisfaction is the main use case. Answer based on 283 reviews Features and Usability ### What are the key features of Nicereply? Nicereply includes core customer feedback tools for CSAT, NPS, customer ratings, and customizable surveys delivered through email and support-platform integrations. Its differentiating features include agent and team performance tracking, dashboards with graphs, review filtering and ticket links, plus reporting and trend analysis for identifying complaints and service issues. Answer based on 185 reviews Pricing ### How much does it cost and what fees or limitations are included? Nicereply offers plans from $59 per month: Starter includes three seats and 100 survey responses. Essential costs 119 for 10 seats and 250 responses, Growth 239 for 25 seats and 1,000 responses, and Business 359 for 50 seats and 2,500 responses. A free trial is available. Reviewers find pricing mixed; some consider it costly, while annual billing is reportedly cheaper. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Nicereply integrate with? Nicereply integrates with 10 third-party tools, including Front, Gmail, Freshdesk, Zendesk Suite, Help Scout, Slack, Aircall, and Zapier. Its integrations connect customer feedback collection with shared inboxes, help desks, email, communications, and workflow automation, with Front the most frequently reviewer-confirmed connection. Answer based on 28 reviews Getting Started and Support ### What training and onboarding options does Nicereply offer? Nicereply provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Answer based on 4 reviews Getting Started and Support ### What customer support options does Nicereply offer, and how do users rate the experience? Nicereply offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as friendly, helpful, personal, and fast, with proactive articles aiding implementation. However, some users report that support is difficult to access from the platform, replies can take several days, and certain bugs or data concerns remain unresolved. Answer based on 20 reviews Review management ### How well does Nicereply manage customer reviews? Nicereply makes it easy to filter customer feedback by agent, team, and date, helping support managers identify service trends and follow up on individual cases. Support teams value the clear review interface and linked ticket context, although repeated or unrelated ratings can affect scores and require manual review or removal. Answer based on 44 reviews ## Pros and Cons Effective customer feedback collection 94% positive reviews out of 141 Most users report customer feedback is quickly gathered, enabling prompt service adjustments and insightful trend analysis. Renata H. business administrator, 11 - 50 employees. "the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site" Inconsistent customer rating system 62% negative reviews out of 32 Most users comment customer ratings can be skewed by multiple submissions, misunderstandings, and factors outside agent control. Intuitive and simple interface 88% positive reviews out of 69 Most reviewers find ease of use important, noting the platform is straightforward, clear, and quick to navigate. Comprehensive team performance tracking 100% positive reviews out of 22 Most reviewers describe team performance as easy to monitor, with features supporting accountability, recognition, and improvement. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Not all customer satisfaction tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Nicereply supports **Feedback Management**. However, it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers other highly rated capabilities, including **Survey/Poll Management** (**43%**), **Reporting/Analytics** (**41%**), and **Data Import/Export** (**41%**). These features help businesses collect customer input, review trends, and move data between systems, giving teams a clearer view of satisfaction results and helping them respond to customer needs more effectively. Feedback Management 4.3 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.9 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 4.4 (11) 36.36% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Negative Feedback Management 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Templates 4.5 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Nicereply 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (278) 4.6 Based on 278 reviews ## Pricing Value for money 4.7 (247) Free Trial [View pricing plan details](https://www.capterra.com/p/152920/Nicereply/pricing/) Starter $59.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Essential $119.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Custom survey design & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys Growth $239.00 Usage Based,Per Month It includes: - Unlimited number of active surveys - Custom survey design & more - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - CSAT, CES & NPS surveys Business $359.00 Usage Based,Per Month It includes: - Unlimited number of active surveys - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Custom survey design & more - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys Value for money 4.7 (247) 4.7 Based on 247 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (249) 4.7 Based on 249 reviews ## User reviews Overall rating 4.7 Based on 283 reviews Filter by rating 5(218) 4(60) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent Renata H. business administrator Computer Software ### "Happy or disgruntled customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 18, 2024 allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire Pros the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans Cons the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Ounsou S. Commercial Apparel & Fashion ### "Logiciel de gestion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 Pros Ce logiciel nous favorise l'enquête , satisfaction du client , expérience clientèle et gestion des avis. Cons Ce logiciel n'a pas d'inconvénients ! C'est un bon logiciel , veuillez l'utiliser massivement pour la satisfaction de vos besoins dans ces domaines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Emily M. Customer Service Director Arts and Crafts ### "Must-have platform for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 It's been great, one of the main platforms of our workflow. Pros I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers. Also, having API integration with various customer service platforms, it's huge plus! Cons Export option for every survey and statistics. Their customer support is amazing and they're providing any report you might inquire, however having an option would be great! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Marina B. BSA Insurance ### "It has been an amazing experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 11, 2022 It has been amazing and I get to learn more and fix more of my customer service. Pros I like that I can see what I've worked on and the score Cons The rating sometimes can be unfair sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kathryn S. customer support specialist Food & Beverages ### "Nicereply review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 I have enjoyed integrating it with our software for support! Pros I enjoy how easy and user-friendly the software makes my job. Cons There could be more variety in the options available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lemuel C. Customer Support Representative Computer Software ### "Great and easy to use for for Customer Support metrics!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2022 Pros It was easy to filter and see a support agent's CSAT ratings quickly Cons The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Nicereply Nicereply is much more affordable for our company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rebecca D. Customer Support Health, Wellness and Fitness ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 7, 2022 I am happy with my overall experience with nicereply. I never had any technical issue with it. Pros Nice reply is easy to use. The UI is user-friendly and very easy to understand. You get an overview of your survey score without clicking too many buttons Cons None that i can think of at the moment. Nicereply is a good product tool to gauge customer satisfaction Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jorge A. Customer Service Associate Computer Software ### "Great Product to Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2022 Amazing. Pros Easy to use, if you want to find stuff it is one or two buttons away. This app is fantastic and so is the support. Cons Sometimes loading times take a little bit longer, however, you wouldn't even notice it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gwendolyn S. Customer Lifecycle Specialist Computer Software ### "Nicereply is easy to set up and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 6, 2022 Pros Very easy to set up, see results, and track different users stats/comments/complaints/etc. Cons Would have loved for it to be more customizable, the standard look is a bit old-school. Reasons for choosing Nicereply Easiest to set up and use for the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stella H. Customer Care Supervisor Retail ### "Ease of use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2022 Overall great platform that is very user-friendly and gets you what you want and needs from the platform. Pros Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information. Cons I think if there was the ability to add more flexibility/personalization to the kind of data you would like to drill into, also more personalization of the surveys sent out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152920/Nicereply/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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