Who Uses This Software?

Every company which is focused on delivering a great customer experience.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month
  • Pricing Details
    All features and great support is included on each plan.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Nicereply
  • nicereply.com
  • Founded 2011
  • Slovakia

About Nicereply

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).


Nicereply Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Nicereply Reviews Recently Reviewed!

Bb3a091ff51bb5200f3f626fb8f778c8

We needed customer feedback and NiceReply helped us get the feedback that we wanted.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature.

Cons: The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding.

Overall: Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications.

Vendor Response

by Nicereply on November 13, 2017

Thanks :)

How nicereply helped

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We love that the softwar is easy to use.

Cons: Cant think of any

Overall: Nicereply is the way how to collect as much information and feedback from customers as we can on all six markets in which we operate. With the help of this tool, we would like to make our Customer service as excellent as possible. Nicereply helps us keep track of our customers' opinions. It is a very practical tool for improving our Customer service because we want to have only satisfied customers. We can quickly respond and help our customers get the best service.

Vendor Response

by Nicereply on February 20, 2017

Thanks :)

Thanks for your service

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fast, prompt, responsive service Nicereply offers! Every time I have an issue they are quick to attend to it!

Vendor Response

by Nicereply on February 20, 2017

Thanks :)

Nicereply -- Customer Survey Tool with a Friendly Face

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the possibility to choose from several rating forms, especially the smiley faces.

Cons: The email integration is a bit complicated if you use Apple's Mail but that's not Nicereply's fault.

Overall: I have always looked for some easy-to-use tool to help me and my team measure customer satisfaction. I was delighted to come across Nicereply because of its simplicity and clarity.

Recommendations to other buyers: If you're looking for a practical way how to collect customer feedback, you're in the right spot!

Vendor Response

by Nicereply on August 04, 2016

Thanks :)

Great tool how to improve your customer support

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - 3 metrics in one tool
- forms can be adjusted to corporate identity
- easy to use
- stats and reports
- fast customer support

Cons: so far nothing

Overall: With this tool I am able to instantly react on good and bad feedback on our customer support.
I really appreciate that the team added two new metrics: customer effort score and net promoter score. It is very easy to implement into the chat or create the campaign to measure NPS.

Vendor Response

by Nicereply on August 03, 2016

Thank you very much!

CSAT, CES and NPS is one place

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - ease of use
- everything in one place
- survey customisation

Overall: We use Nicereply to track all important customer satisfaction metrics. CSAT and CES for measuring the quality of our customer service and Net promoter score to identify and overall satisfaction with our business.

Vendor Response

by Nicereply on August 03, 2016

Superb, thanks a lot!

Great tool

Aug 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Awesome tool for measuring customer satisfaction. Very easy integration and many options for customization.

Vendor Response

by Nicereply on August 03, 2016

Thanks :)

How we track CSAT and NPS

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Nicereply to track customer satisfaction at our company. It was easy to set up and it really is an easy software to help you manage your helpdesk/customer support quality.

They offer a 0¿10 scale which is simple and straightforward. They recently launched also a net promoter score (NPS) feature to track this important metric. Pricing is affordable (as of 7/2016).

Vendor Response

by Nicereply on August 03, 2016

Thanks for using our services :)

Customer support

Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nicereply is nice and simple tool, you want to use if you wish to upgrade your help desk and you need data and customer feedback. Our experience with nicereply was great from the start. And if you need help with setup their support is very helpful.

Pros: quick and easy to start good value various metrics helpful support

Cons: trial period could be longer

Great app for tracking of customer satisfaction

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NiceReply is a very good tool for tracking of customer satisfaction. With this app is possible to check and manage your: 1. KPI, 2. customer satisfaction, 3. NPS and others data. I recommend to try this app.

Pros: Simply & Complex app Dashboard Easy to use

Recommended

Jul 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Nicereply is very good customer satisfaction app. Sending ratings is very easy for our customers (no long questionnaires) and we can do improvements instantly according to analytics. The new NPS metric helped us to identify our weaknesses and it was super easy to create a campaign.

Pros: The tool contains 3 important metrics under one roof. Very good stats and insights. Easy usage. Perfect monitoring tool for Head of Customer Service dep. Fast and reliable support. Integrations with help desk systems

Cons: Limit on received ratings

customer satisfaction monitoring

Mar 03, 2011
5/5
Overall

Comments: great tool for monitoring and improving customer satisfaction and incidends with customers

Pros: easy to use

Works nice with OTRS helpdesk

Mar 01, 2011
5/5
Overall

Comments: Nicereply is a simple but complex application. We use it for 2 months now. I can tell that is better to put the link to rating page in front of email signature. We had it first inside signature and no customers did rate our emails. Then we put it in front of signature and we are receiving many ratings now. We use it as motivation for our helpdesk operators. We even made part of their salary dependent on their overall rating.

Pros: Simplicity. Easy to integrate with helpdesk system. Statistics.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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