Who Uses This Software?

Every company which is focused on delivering a great customer experience.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month
  • Pricing Details
    All features and great support is included on each plan.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Nicereply
  • nicereply.com
  • Founded 2011
  • Slovakia

About Nicereply

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).


Nicereply Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Nicereply Reviews Recently Reviewed!


Capterra-loader

We needed customer feedback and NiceReply helped us get the feedback that we wanted.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature.

Cons: The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding.

Overall: Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications.

Vendor Response

by Nicereply on November 13, 2017

Thanks :)

How nicereply helped

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that the softwar is easy to use.

Cons: Cant think of any

Overall: Nicereply is the way how to collect as much information and feedback from customers as we can on all six markets in which we operate. With the help of this tool, we would like to make our Customer service as excellent as possible. Nicereply helps us keep track of our customers' opinions. It is a very practical tool for improving our Customer service because we want to have only satisfied customers. We can quickly respond and help our customers get the best service.

Vendor Response

by Nicereply on February 20, 2017

Thanks :)

Thanks for your service

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fast, prompt, responsive service Nicereply offers! Every time I have an issue they are quick to attend to it!

Vendor Response

by Nicereply on February 20, 2017

Thanks :)

Customer support

Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nicereply is nice and simple tool, you want to use if you wish to upgrade your help desk and you need data and customer feedback. Our experience with nicereply was great from the start. And if you need help with setup their support is very helpful.

Pros: quick and easy to start good value various metrics helpful support

Cons: trial period could be longer

Great app for tracking of customer satisfaction

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NiceReply is a very good tool for tracking of customer satisfaction. With this app is possible to check and manage your: 1. KPI, 2. customer satisfaction, 3. NPS and others data. I recommend to try this app.

Pros: Simply & Complex app Dashboard Easy to use

Recommended

Jul 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Nicereply is very good customer satisfaction app. Sending ratings is very easy for our customers (no long questionnaires) and we can do improvements instantly according to analytics. The new NPS metric helped us to identify our weaknesses and it was super easy to create a campaign.

Pros: The tool contains 3 important metrics under one roof. Very good stats and insights. Easy usage. Perfect monitoring tool for Head of Customer Service dep. Fast and reliable support. Integrations with help desk systems

Cons: Limit on received ratings

customer satisfaction monitoring

Mar 03, 2011
5/5
Overall

Comments: great tool for monitoring and improving customer satisfaction and incidends with customers

Pros: easy to use

Works nice with OTRS helpdesk

Mar 01, 2011
5/5
Overall

Comments: Nicereply is a simple but complex application. We use it for 2 months now. I can tell that is better to put the link to rating page in front of email signature. We had it first inside signature and no customers did rate our emails. Then we put it in front of signature and we are receiving many ratings now. We use it as motivation for our helpdesk operators. We even made part of their salary dependent on their overall rating.

Pros: Simplicity. Easy to integrate with helpdesk system. Statistics.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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