# Nicereply Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nicereply Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/152920/review --- # Nicereply Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nicereply ## What is Nicereply? Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution channels - choose from a variety of integrations & more ## What is Nicereply used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 283 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Comprehensive customer feedback management Intuitive and accessible interface Inconsistent and unfair rating system Starting price $59 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nicereply?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nicereply.com&name=Nicereply) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nicereply 4.7 (283) VS. [4.7 (2,812)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $59 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (281) Ease Of Use 4.7 (10,417) Value For Money 4.7 (247) Value For Money 4.5 (6,458) Customer Service 4.7 (249) Customer Service 4.5 (5,767) ## Nicereply alternatives [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/152920/Nicereply/alternatives/) ## Pros and Cons Comprehensive customer feedback management 94% positive reviews out of 141 Most reviewers appreciate customer feedback tools for quick insights, trend tracking, and service improvement. Renata H business administrator, 11 - 50 employees. "the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site" Inconsistent and unfair rating system 62% negative reviews out of 32 Most reviewers report customer ratings can be duplicated, misunderstood, and negatively impact agent scores unfairly. Intuitive and accessible interface 88% positive reviews out of 69 Most reviewers describe ease of use as straightforward, user-friendly, and quick to learn for all users. Team metrics and accountability tools 100% positive reviews out of 22 Most reviewers find team performance features help track goals, reward achievements, and foster collaboration. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (11) 36.36% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Feedback Management 4.3 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.9 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Create and administer polls and surveys Negative Feedback Management 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Templates 4.5 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Surveys & Feedback 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Nicereply 41 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Ratings/Reviews Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Ensure the answer provided fits set parameters (numerical, positive number, etc.) Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.6 (278) 4.6 Based on 278 reviews ## Pricing Value for money 4.7 (247) Free Trial [View pricing plan details](https://www.capterra.com/p/152920/Nicereply/pricing/) Starter $59.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Essential $119.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Growth $239.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Business $359.00 Usage Based,Per Month It includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Value for money 4.7 (247) 4.7 Based on 247 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (249) 4.7 Based on 249 reviews ## User reviews Overall rating 4.7 Based on 283 reviews Filter by rating 5(218) 4(60) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent Renata H. business administrator Computer Software ### "Happy or disgruntled customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 18, 2024 allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire Pros the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans Cons the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Ounsou S. Commercial Apparel & Fashion ### "Logiciel de gestion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 Pros Ce logiciel nous favorise l'enquête , satisfaction du client , expérience clientèle et gestion des avis. Cons Ce logiciel n'a pas d'inconvénients ! C'est un bon logiciel , veuillez l'utiliser massivement pour la satisfaction de vos besoins dans ces domaines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Emily M. Customer Service Director Arts and Crafts ### "Must-have platform for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 It's been great, one of the main platforms of our workflow. Pros I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers. Also, having API integration with various customer service platforms, it's huge plus! Cons Export option for every survey and statistics. Their customer support is amazing and they're providing any report you might inquire, however having an option would be great! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Marina B. BSA Insurance ### "It has been an amazing experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 11, 2022 It has been amazing and I get to learn more and fix more of my customer service. Pros I like that I can see what I've worked on and the score Cons The rating sometimes can be unfair sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kathryn S. customer support specialist Food & Beverages ### "Nicereply review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 I have enjoyed integrating it with our software for support! Pros I enjoy how easy and user-friendly the software makes my job. Cons There could be more variety in the options available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lemuel C. Customer Support Representative Computer Software ### "Great and easy to use for for Customer Support metrics!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2022 Pros It was easy to filter and see a support agent's CSAT ratings quickly Cons The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Nicereply Nicereply is much more affordable for our company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rebecca D. Customer Support Health, Wellness and Fitness ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 7, 2022 I am happy with my overall experience with nicereply. I never had any technical issue with it. Pros Nice reply is easy to use. The UI is user-friendly and very easy to understand. You get an overview of your survey score without clicking too many buttons Cons None that i can think of at the moment. Nicereply is a good product tool to gauge customer satisfaction Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jorge A. Customer Service Associate Computer Software ### "Great Product to Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2022 Amazing. Pros Easy to use, if you want to find stuff it is one or two buttons away. This app is fantastic and so is the support. Cons Sometimes loading times take a little bit longer, however, you wouldn't even notice it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gwendolyn S. Customer Lifecycle Specialist Computer Software ### "Nicereply is easy to set up and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 6, 2022 Pros Very easy to set up, see results, and track different users stats/comments/complaints/etc. Cons Would have loved for it to be more customizable, the standard look is a bit old-school. Reasons for choosing Nicereply Easiest to set up and use for the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stella H. Customer Care Supervisor Retail ### "Ease of use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2022 Overall great platform that is very user-friendly and gets you what you want and needs from the platform. Pros Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information. Cons I think if there was the ability to add more flexibility/personalization to the kind of data you would like to drill into, also more personalization of the surveys sent out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152920/Nicereply/reviews/) Popular comparisons [SurveyMonkey vs Nicereply](https://www.capterra.com/compare/152920-253516/Nicereply-vs-SurveyMonkey)[Trustpilot vs Nicereply](https://www.capterra.com/compare/152920-169618/Nicereply-vs-Trustpilot)[Jotform vs Nicereply](https://www.capterra.com/compare/152920-158456/Nicereply-vs-JotForm-4-0)[Broadly vs Nicereply](https://www.capterra.com/compare/152920-161326/Nicereply-vs-Broadly-Reviews)[Typeform vs Nicereply](https://www.capterra.com/compare/137289-152920/Typeform-vs-Nicereply)[LiveAgent vs Nicereply](https://www.capterra.com/compare/102188-152920/LiveAgent-vs-Nicereply)[SurveySparrow vs Nicereply](https://www.capterra.com/compare/152920-168823/Nicereply-vs-SurveySparrow)[Birdeye vs Nicereply](https://www.capterra.com/compare/152920-152997/Nicereply-vs-BirdEye)[Hotjar vs Nicereply](https://www.capterra.com/compare/152920-163516/Nicereply-vs-Hotjar) [Weave vs Nicereply](https://www.capterra.com/compare/141842-152920/Weave-vs-Nicereply)[Lucky Orange vs Nicereply](https://www.capterra.com/compare/150695-152920/Lucky-Orange-vs-Nicereply)[SurveyLegend vs Nicereply](https://www.capterra.com/compare/152920-156752/Nicereply-vs-SurveyLegend)[Zoho Survey vs Nicereply](https://www.capterra.com/compare/131426-152920/Zoho-Survey-vs-Nicereply)[XM for Customer Experience vs Nicereply](https://www.capterra.com/compare/152920-152924/Nicereply-vs-Customer-Frontlines)[Zendesk Suite vs Nicereply](https://www.capterra.com/compare/152920-164283/Nicereply-vs-Zendesk)[Alchemer vs Nicereply](https://www.capterra.com/compare/72549-152920/Alchemer-vs-Nicereply)[Freshdesk vs Nicereply](https://www.capterra.com/compare/124981-152920/Freshdesk-vs-Nicereply)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)