# Page 2 | SITE123 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SITE123 the right Website Builder solution for you? Explore 317 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152921/SITE123/reviews

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SITE123

4.4 (317)

[View alternatives](https://www.capterra.com/p/152921/SITE123/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of SITE123

## Showing most helpful reviews

Showing 26-50 of 317 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Reuben S.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "My honest opinion "

December 26, 2023

4.0

I've been using the free trial for quite a while because it is still very helpful and effective and it's the best option & feature site123 has over all other websites builder platforms in conjunction with a great customer support team that's easy to contact and communicate through the texting portal. The free unlimited trial really gives consumers a chance to become familiar with a website building platform without any sacrifices and not being pressured to subscribe to any full plan. My overall experience has been very good with site123.

Pros

What I like most is that the customer service team is very responsive and helpful. Using the website tools is not very hard but at some times if you get stuck but the customer service team can always point you in the right direction. They have a feature where you can get someone to build your website for you as well. The unlimited free trial is the sweet spot for me as because it's is very usable & effective for building entry level platforms depending on how the website is being used. This puts the mind at ease before making a solid decision on upgrading to a plan for optimum usage and features. And there's always an open ear & mind for improvements because I believe they actually listen to their customers concerns and what to address them. By doing this if they deliver, I strongly believe site123 will be the number 1 platform builder. But overall to me I think it has a very simple user base to build with. I've tried other free trial website builder platforms and they wasn't as easy to use as site123 with great customer support. Site123 has a user app to download on home screens as well for convenience.

Cons

What I noticed is that the website builder platform doesn't seem to have all the bells and whistles as far as the little things that goes unnoticed being discovered while in the process of building a website. But the good thing is that site123 acknowledges this. I understand that there's always room for improvements, but for the option of prices being offered should be adjusted to accommodate for the fact that their software seems to be under continuous development for improvements. Updates new features & upgrades are being done weekly to improve for better use of the platform. But this is where the free trial comes out on top because it wouldn't be fair for consumers to have already paid the full price for whatever plans they choose and don't have the certain features that they would need for their custom applications. The good thing is that whatever the issue may be it can be reported to their development team to possibly correct the issue. But this is a timely process as well. And to have already pay for a plan depending on length of time taking advantage of their 1 time discount, you can be losing out on those hiccups that haven't been developed yet. One thing that's a inconvenience is with the customer consumer interface with the builder platform while it's only fair to limit the amount of messages emails & bookings etc for the free trial, if you're trying out the features for yourself to see how work & function you can use up the amount of times allowed by the free trial for the month so you will have to wait another month to continue trying out the interface and not by real customers. But at least it resets again after the month.

Review Source

AA

Andrey A.  
Tutor  
Education Management  
Used the software for: 2+ years

### "Overview"

August 4, 2023

4.0

Thankful & satisfied overall.Whereas some particulars require step- by- step overview and correction.

Pros

It's easiness in practical applicability terms.Almost entire absence of any financial burden, that is important ✌ to socially- vulnerable population groups representatives.p.s. according to Russian law, I have a third group of disability

Cons

Any standardized " imposal(s)" of the rules and requirements...

Review Source

Steven J.  
Sole proprieter  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Professional Looking Website with very limited web building knowledge"

June 9, 2023

5.0

SITE123 has allowed me to build, maintain and update a quality looking website myself with very little technical knowledge for a fraction of the price of having it built for me. As a small start up business with very small margins this is absolutely crucial. When I have wanted to do something that is beyond my understanding the live 24/7 help has been faultless and so far has resolved all of my issues incredibly quickly. This is 24/7 help from real, knowledgeable people, not some useless bot.

Pros

Numerous templates to make it easy to get started.Customisable with no coding needed.Online help is absolutely fabulous!!! OK, better than that actually.

Cons

Disappointed I can't have public and members only sections on same site.Default email is very very outdated

Reason for choosing SITE123

Good value, looked to meet my needs at a more competitive price. Special offer if you wait a few days before committing and help desk was and remains very responsive.

Review Source

MR

Molly R.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Cheaper option of Shopify but better in value"

August 26, 2022

5.0

This is still the best hosting company I have ever worked with. I'm glad I decided to invest in them! Wish they offer better price for shorter contract. I went with 10 years contract since the price is just so good to ignore, very tempting. However, with a lot of plugins required for running the website successful, I did have a lot of worries before. Thank god the support team was amazing

Pros

Very helpful and almost always available customer service Plugins functions allow users to have more control of the website. The instruction to setup plugins can be a little confused, but I always have the support of the customer service (Shout out to \[SENSITIVE CONTENT\], he is the best!) to guide me through the whole process. This is very beneficial consider if it was Shopify, I would have to pay extra monthly to have these done

Cons

Shopping cart lacks of flexibility, which can cause customers inconvenient. Some basic plugins could have been pre-setup, for example, Google Search Console

Alternatives considered

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing SITE123

Site123 has: + More options to help me design the perfect website, like seriously much more options and easier to use than other companies + Price is much cheaper + extremely helpful and always available customer service + A lot of app options with free plans

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

\- High price with less control, need to pay extra monthly for apps to gain more controls - Not helpful customer service - Hard-to-use website editor

Review Source

SD

Shantha D.  
Electrical Engineering  
E-Learning  
Used the software for: 2+ years

### "Best Website Ever"

October 15, 2023

5.0

With Site 123, I solve almost ever problem I come across in my business to convince my clients, esoecially be in touch with my new innovations, creations and inventions

Pros

Almost every feature is very useful to show our needs to the world. The most I like is with Store features.

Cons

Registration forms shoukd be improved with a feature for the users to upload several images in jpeg format or pdf documents.

Reason for choosing SITE123

It's so easy and convenient. Even the pricing is very reasonable

Review Source

DB

Dai B.  
manager  
Automotive  
Used the software for: 1-2 years

### "Not what it used to be"

June 1, 2023

3.0

No feedback is acted uponWas not bad but right now think i will have to move

Pros

It was simple enough to get started with

Cons

LotsUpdates that sometime are good and others bad. No communication with customers detailing changes before they happenNot able to change prices all item of teh same brand at the same time and each item has to be changed 1 at a timeWith and without tax prices not displayed so poor shopping experience for customers

Reason for choosing SITE123

price and was simple to setup

Review Source

KM

Karen M.  
admin assistant  
Retail  
Used the software for: 6-12 months

### "Good Experiences with Site123"

October 10, 2023

5.0

The site is just going live, so benefits are yet to be seen. We do expect sales to increase with the ease of using the site as a buyer.

Pros

There had been opportunities to work with several different websites, each touting how easy their site was to build a great looking website. Site123 was the most clear to me. With the added bonus of the help provided. Every time I had a question, easy or hard, they were able to clearly explain to me what needed to be done. Thus, the website does indeed look great.

Cons

At times I was getting information that was "over-my-head" and I would have to ask the help persons to further explain something to me. Some of the reference pictures were small and it was hard for me to tell what I was looking at.

Reason for choosing SITE123

Site123 was, and is, the best value for the money. And the easiest to use.

Review Source

CH

Cheryl H.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Garbage e-commerce web builder"

November 15, 2022

1.0

Shocking. I never get support when I have a problem. I have had issues with PayPal connectivity and today no one can pay using their credit cards. It makes my business look unprofessional. I have lost customers

Pros

Nothing. It Is too time consuming and has huge problems.

Cons

Too time consuming. You contact someone when you have an issue, it gets escalated then you never hear anything again. I hate it. As soon as I can I’m opting out. Even that is a nightmare because I have thousands of products and can’t easily transfer them. I will have to create another website from scratch.

Reason for choosing SITE123

It looked good. I was fooled, it isn’t.

Review Source

AA

Aaron A.  
Founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "The Best Website Builder I Have Ever Used"

May 13, 2023

5.0

I am very happy to be using SITE123. I think I made the great decision to choose SITE123 to create a website and started my online business.

Pros

Very beginner-friendly and very easy to use. Packed with great e-commerce features. Packed with excellent page types. Great blogging features. Very cost-effective. Great customer service.

Cons

Honestly I love everything about SITE123. I have used many website builders, including Squarespace and Wix. Site123 is the best website builder I have ever used.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Reason for choosing SITE123

I wanted simplicity but at the same time great design features. I believe SITE123 has everything I dreamed about creating my website and my business.

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

For so many reasons. Very limited website builder. Limited e-commerce features. Limited page types. Bad customer service. Price.

Review Source

Haradhan D.  
Digital Marketing Excutive  
E-Learning  
Used the software for: 6-12 months

### "One of the best all in one readymade site builder is SITE123."

July 3, 2021

4.0

Overall experience with SITE123 good overall satisfied with it. and also I recommended to the new users just try it once.

Pros

We can easily make any type of website using SITE123 really easy to make your website. This is best for new people who actually don't know about WordPress or coding. All sites actually hosted on the SITE123 server sits are load too fast which is really great just because speed is impacted on SEO results. Also as compared to others, SITE123 is the most affortable and reliable CMS.

Cons

We cannot customize everything on its customization features is limited it's not made for an expert developer it's the best choice for the beginner user. This point I least about SITE123.

Review Source

PA

Penny A.  
Owner Member  
Cosmetics  
Used the software for: 6-12 months

### "Happy, user."

December 18, 2023

5.0

Very user friendly, Easy access for editing. Easy setup, great design options.

Pros

Ease of access. Easy to set up/edit. Very user friendly even for an IT challenged like myself. :)

Cons

Nothing as yet. satisfied customer. Had a few issues with people not accessing banking details for EFT, as i dont have a gateway platform as yet. but have now edited bank details into order email.

Reason for choosing SITE123

It was affordable. Your team were super helpful online. All my concerns were answered prior to signing of contract. Your site had everything I needed to design my own webpage, super easy.

Switched from

[Joomla](https://www.capterra.com/p/161648/Joomla/)

not very user friendly for someone not in the IT background business. Editing was a mission. Not sufficient modern versions of design setup. just not user friendly.

Review Source

kMM

k Madison M.  
Artist  
Arts and Crafts  
Used the software for: Less than 6 months

### "This is THE BEST Store builder for new businesses"

May 22, 2023

5.0

Overall cannot beat this site for their service and quality. I am very happy, It is almost like a dream come true. I am too busy to have to do a college degree just to set up a shop like so many other platforms.

Pros

Site 123 is so nice. The templates are great and easy to use and support is rich there in 2 mints to help if needed.

Cons

I can do anything fro videos and they have a lot of them. However, y eyes cannot keep ups with their speed. I wish they would allow the down a bi so I don;t have to play them 10 times to get the point.

Reason for choosing SITE123

Price, easy of use, nice templates and great support. What ire t=do we need!

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

They are so complicated to learn. They say easy. Nit true. Support used to b e good. Now you can wait for 30 minutes or more if you're lucky and get disconnected quite often. Very frustrating support tech that hardly know what they are doing anymore, Very disappointing not to mention getting my expensive all the time.

Review Source

AE

Abdulrahman E.  
Vice president  
Food & Beverages  
Used the software for: 2+ years

### "Easiest site to build your business "

February 13, 2024

5.0

Pros

The easy access we have to build our websites

Cons

It still needs to add more features and layout that's are still missing

Alternatives considered

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing SITE123

More easier to use and easy access to build my website

Review Source

JA

Janet A.  
English Tutor & Life Coach  
Education Management  
Used the software for: 2+ years

### "Do not trust SITE123 "

October 12, 2022

1.0

Cons

Not responsible enough. They seem to have automated response without a conversation thread, or perhaps they are too laid back.

Reason for choosing SITE123

Initially they appeared to be helpful, but after 2 years, the service took a nose dive.

Review Source

OR

Oriana R.  
Designer  
Design  
Used the software for: 2+ years

### "My honest review "

July 19, 2023

5.0

Amazing, this is the only site I trust

Pros

The overall quality of the site is very good. I'm impressed

Cons

Templates are beautiful but we need more options

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing SITE123

The quality is unmatch plus the help section is bigger then any platform. They are much quicker to respond to your problem

Review Source

rM

raisibe M.  
Director  
Government Administration  
Used the software for: 2+ years

### "I dont know I was asked to review I am just following the lead :)"

June 8, 2023

4.0

I love site123 cos its easy and quick to use and I recommend it all the time.

Pros

The quality the feel and design IS AMAIZING

Cons

but I still think you should bring more tamplate because everything is the same and there is not much munipulation you can do make it and move it around as yyou please everthing is standard but its so expensive I suggest there should be reseller accounts if there was I think you could attract more clients because I literaly just ad 6% extra for profit to just lay it out and design

Reason for choosing SITE123

Site123 is not complicated, its the conveniency

Review Source

CH

Chris H.  
Owner  
International Trade and Development  
Used the software for: I used a free trial

### "Membership Website"

May 10, 2023

4.0

I was exploring options for a new website and was very impressed with the support offered. I was chatting to support way passed midnight!

Pros

Professional looking website 'out of the box'

Cons

As I need specific functions such as searchable directory and ideally built-in invoicing, there is a shortfall in features. Although my requirements are probably out of the ordinary.

Reason for choosing SITE123

So far - seems like good value in the market and support is impressive

Switched from

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Wild Apricot stopped offering free version of their product and raised subscriptions to the extent that they were no longer competitive.

Review Source

KŁ

Katarzyna Ł.  
SEO  
Textiles  
Used the software for: 1-2 years

### "Well-prepared templates to use for your own website"

January 21, 2024

5.0

I am satisfied with the ease of running the website. I can make changes on my own and implement everything according to my own ideas. The only downside is that I cannot connect popular Polish payments, e.g. PayU, Przelewy24, Blik

Pros

I like the ease of use of the website and the ability to operate everything on my own

Cons

I don't like the fact that I can't connect popular Polish payments, e.g. PayU, Przelewy24, Blik

Review Source

PC

Peter C.  
Trading Secretary  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Just short of excellent - which is a pity."

November 15, 2022

5.0

On line sales - especially being able to offer pay instore facilities, this is more suitable for our demographic who are still wary of web based card use.

Pros

Ease of use24 hour online chat support - which has never failed to receive 5\* reviews when used.Flexible features.

Cons

Inability to import and export data to and from CSV and/or spreadsheet formats. This is especially vital for inventory management and is definitely the Achilles Heel of this software.

Review Source

TH

Thuy H.  
Therapist  
Real Estate  
Used the software for: I used a free trial

### "massage-by-tammy"

December 27, 2022

5.0

I like web-writer for the contend i am going to post and publishing.

Pros

it is fast and easy to use and it just takes me within 2 days I can have my own business website for my business.

Cons

There are multi Templates and colors to pick, simple and easy dash board to find.

Reason for choosing SITE123

I chose SITE123 because Wix, Go Daddy are not easy for me to set it up and it requires me to spend more time on it. Thank you.

Review Source

SR

Sharon R.  
none  
Non-Profit Organization Management  
Used the software for: 2+ years

### "good product"

June 14, 2023

5.0

n/a

Pros

EASY AS 123. No learning curve and can put a simple, functioning website together in less than an hour

Cons

Geared entirely towards business and not considering small non-profits

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

too difficult tedious learning curve steep

Review Source

SR

Sarah R.  
Creative Director  
Fine Art  
Used the software for: 2+ years

### "Platform letting me down"

November 15, 2022

3.0

Potential is there but I feel it is getting left behind

Pros

Back office is quite easy to navigate and all features easy to change - until something goes wrong

Cons

Integration to be able to sell products. I have suffered from glitches in both inventory management (over sold tickets to a workshop which became a disaster, but more frustratingly over TWO different providers my customers have been unable to purchase items and tickets due to errors accepting payment

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)[Slack](https://www.capterra.com/p/135003/Slack/)[Weebly](https://www.capterra.com/p/246168/Weebly/)

Reason for choosing SITE123

I was convinced by my web designer

Review Source

AH

Aiden H.  
managing director  
Automotive  
Used the software for: 2+ years

### "excellent software "

October 18, 2022

5.0

easy to use and affordable

Pros

easy user face. the quick response for when I need help

Cons

access of ad ins like google analytics as well as SEO integrations

Reason for choosing SITE123

the user interface was easy to use

Review Source

MC

Martin C.  
Courier  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Hosting and More"

June 9, 2023

5.0

Overall I am very happy with Site123 and would recommend anyone to use them.

Pros

I was so pleased to see how easy it was to create my site with site123. Editing was simple and publishing a breeze. The help section is amazingly good.

Cons

I found transferring my domain from my old hosts to Site123 a pain to be honest and having to pay upfront for the hosting package was a pain. A monthly payment would be a better option.

Reason for choosing SITE123

I chose Site123 because I was very satisfied with my free trial.

Switched from

[MyWebsite](https://www.capterra.com/p/170967/1-1-MyWebsite/)

Ionos didn’t offer what I wanted and I found their customer service inadequate. They were expensive to not achieve what I wanted and too complicated to use.

Review Source

KV

Karli V.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Im very happy so far"

April 20, 2023

5.0

I have an awesome experience with Site123 so far, I'm extremely happy with the help centre and always get helped very quickly and efficiently.

Pros

The support and manageability of the websites are the best features for me

Cons

The header that can only be used on the home page with multi pages, custom designs section with colours, fonts, etc. I hope there are more animated or interactive designs available soon

Reason for choosing SITE123

It was advised to me and easier to edit on

Review Source

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