Who Uses This Software?

Brand24 caters to small & medium brands all over the world to identify and analyze online conversations relevant to their business in order to get customer insights, grow their satisfaction and sales.


Average Ratings

94 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Plus - $49/mo Premium - $99/mo Max - $399/mo
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Brand24
  • brand24.com
  • Founded 2011
  • Poland

About Brand24

Brand24 is a beautiful and simple online monitoring application. Thousands of brands of all sizes use Brand24 to identify and analyze online conversations about their brands, products and competitors. Brand24 provides a reliable and affordable solution that empowers brands to track online conversations relevant to their businesses to get customer insights, engage community, identify sales leads, improve social customer service, reach out to influencers and monitor their competition.


Brand24 Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Brand24 Reviews Recently Reviewed!

I have worked for crisis in social networks, I have been able to see the behavior by days to ident

Oct 25, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It brings information from different social media, which allows us to see the behavior of Keywords in digital

Cons: There are no historical elements, which encourages me not to have complete data of information and that is true for the tool

Overall:
Searches for crisis of different brands as well as perception in social media

Catches mentions that other tools miss

Oct 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Brand24 is great at catching brand mentions in technical articles, on obscure forums and other websites. It is easy to group and filter results. We manage web monitoring for multiple clients, and Brand24 lets us add more "projects" or companies compared to other tools for the same pricing tier.

Cons: Monitoring social media comments and a few other features are not available on the lower pricing tier.

I liked the product, I just needed something with more functionality.

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: OI was clean and nice. I liked the pdf reports but also need more options. It did not generate full reports with all mentions. That is something I like to send out to principals.

Cons: I needed more options. I'm going to SocialSprout, which has similar features, but a lot more like social posting and interacting with the mentions.

Overall: Keywords being sent to select people was nice. But much of the conetnt did not apply. People stopped reading them and it becasme not as valuable.

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It's a good product that is versatile.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All major social platforms are tracked. This makes it easy to get all information in one place and also measure impact across multiple platforms.

Good software for a quick overviews. Not recommended for deep dives or custom queries.

Oct 23, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, UI was well thought out. Set up is quick, in fact, you can be up and running in under five minutes.

Cons: Lacks many basic features like excluding URLs, or following companies whose names contain common words. For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible. I've used larger tools like BrandWatch and Sysomos for the US Navy where we were up against Old Navy and the color navy and those tools had no trouble narrowing the query. Brand24 tech support was unable to help us.

Overall: Good for keeping a pulse on the conversation.

Pleasant

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The collection of mentions and the ability to search through the results. We also like that there is an app to complement the web interface.

Cons: Being unable to input individual posts to get statistics on them. Additionally, b24 is unable to detect spam posts.

Flawless with great service

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity and great overview.
Interface was easy to use
Easy to export
Good language integration

Cons: Trial version had more benefits than the basic, paid version
Would Be interesting to compare competitors more easily

Overall: Competitor analysis

Grood alternative to some of the more expensive tools with a much better interface.

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: - User interface is one of the best that I've seen for a tool like this.
- Easy to train others to use and simple to add new projects to.
- Very useful for social listening research with quick results across all channels for new projects.
- Good price point for what the tool offers.

Cons: - Customer service can lag significantly and needs improvement; a dedicated account manager would be ideal.
- Does not currently have the ability to drill down by specific countries or DMA's
- Needs a more sophisticated Boolean logic for specific searches.
- Results can vary widely across different tools; I'd like to see results better align with what we see in other tools.

We have been using Brand24 for the last five months and are satisfied with the overall performance.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product features a simple Interface and intuitive UX. The customer service is always there to help you solve any issues. The value for money is definitely worth it.

Cons: There is still space for improvement, especially in the categorization of mentions. We were informed the engineering team is already working on this.

Working with brand24 is easy, straightforward, but I wish there were some more specified analytics.

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very user-friendly and the UI makes the platform a breeze to use, even when just starting out. There are a lot of options for customization, which means reporting becomes much easier.

Cons: The analytics options need to be expanded - there are a lot of numbers floating around within the platform that seem to be generated out of nowhere. Specifying how these were made, or further breaking them down into smaller segments would allow for reporting to be more precise.

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Loving this service! It's so easy to use and can use with their mobile app now too.

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being notified when either my brand or my name is mentioned online. It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news.

Cons: #1 price tag. I wish their offered lower price options. I think an option would be easier for bloggers and other small businesses to participate in their software even if it had a few less options for this level.
#2 I like the mobile app but it is not as good as the desktop version. It's a little harder to use than desktop. If there was a way to be notified via phone with it - it would make it even better - probably perfect!

Overall: Knowing when I am mentioned online so I can engage with others and thank them for the mentions.

Brand24 monitors important keywords and brand mentions of our business

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.

Cons: Some of the mentions (for Twitter especially) will get repeated and you have to manually turn them on. So far that' s the only con we found.

Overall: Brand24 works great and monitors important keyword and brand mentions on multiple channels.

Easy to use and straight to the point. Gets the job done!

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the sentiment analysis and the easy filter options. The exportable data graphics is also neat to have so i can share with the team that does not have brand24 access.

Overall: catering needs to customer feedbacks that wouldn't have been captured without using brand24

Are there any other ways to locate articles other than keywords? I assume picking up videos that do not have keywords tagged is something not possible?

Amazing team and customer support. Great features for the cost.

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really great features and depth of social analysis for the cost. Able to collect valuable insights from our entire campaign and compare to competitors' work.

Cons: Wish it fully pulled all the reach and impressions from all the channels - seems to only be able to count from SOME sources (i.e., Facebook reach is lower than the actual Facebook reports).

32c3172e8c98cab739d3e281f6ae44c3

Awesome platforms that more people need to know about!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to set up clients and then send them customized reports with my logo on them. ;)
It is really easy to use and my team (and clients) love it.

Overall: It will tell my clients how well they are doing online and the reports are great.

We have had a great experience with Brand 24. They help our clients with brand awareness

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting is clean and client facing friendly! The reporting is clean and client facing friendly!

Cons: There is no way to track or identify job posting sights. Maybe sometime in the future.

Overall: Our clients gain satisfaction and are able to stay on top of their brand and respond directly to specific comments.

Very easy to use platform, customer support is responsive and helpful.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They definitely find discussions and posts that I would not have found alone. The interface effectively displays a lot of features without feeling cluttered.

Cons: A fair number of useless hits in between the good ones. Lots of noise to filter. Good value for the money but it would be nice if more keywords were allowed in each pricing tier.

Overall: I'm able to monitor social posts and forums for our brand mentions. Instead of spending time looking for these opportunities, Brand24 finds them for me so that I can spend my time responding to them.

Love Brand 24, saves me hours a day searching through various sources to track mentions.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great to be able to get a quick snapshot of what people are saying about our products online. It would be great when you press engage if you could reply to a post.

Cons: Sentiment tracker - it would be good to see it pick-up words automatically or allow you to enter a list of keywords rather than addressing individual mentions.

The amount of information we have access is unparalleled

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That you can and do pull in Instagram posts. This is extremely useful information for us and you are the only tool that can do it.

Cons: Unable to follow/track specific handles. It would be hugely beneficial for us as, again, you are the only tool that gives us access to Instagram.

543be196c0f46e00fe9c017bbfa7acd2

Professional, Prompt, Easily Navigable Platform

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

Cons: When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

Overall: Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.

Can't imagine better Client Customer Service

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been working with Brand24 every single day for almost a year. My job is to promote the brand of accessories for mobile phones. I do PR and at the moment I can not imagine working without a social monitoring tool. Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it!

Cons: There is some work to do with mobile app. :) Surely the app could be a bit better, but as I know new features are coming.

Great social listening tool!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What do I like the best about Brand24? Their support team! If you don't know something about B24 tool just ask them. They will set up your account and help you to create the best social listening experience.

Cons: Brand24 is a great tool but sometimes you won't get as many mentions as in alternative tools - but there's no perfect solution in social listening. And B24 is one of better in social listening. Brand24's definitely worth its money!

The best tool for social media monitoring

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides the daily dose of the most important data. It's easy to use. Customer service is always on duty , and You can hear that they are happy to work in Brand24. Love to call them to speak about projects, details, numbers.

Cons: That i don't have time to use it more often :) Everything else is just right for my needs, i would like page to be more colorful :)

provides intuitive insights

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It is a great tool which provides great intuitive insights of the web. A must use tool for all types of web applications. A tough competitor to google analytics.

Nice tool and worth the cost

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The best Internet monitoring tool. I use it for my personal blog. It has very quick response and gathers information even from social media.

Beautifully built

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Not only does Brand24 have great customer service, Brand24 allows me to gather all the mentions of certain brands from all outlets of social media so I can create a portfolio that is easy to use.

Best value for money

Dec 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Comprehensive core listening, mention, and influencer analytics. Reasonable pricing tiers without loss of features for SMBs. Clean, simple interface with revamped UI. Slack integration. Best bang for the buck.

Nice tool

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very slick design

Cons: Complicated rules of using. Might be a bit easier explained with simple examples

Overall: We've tried it in comparison to some other tools and Brand24 seemed the best pick especially in the area of user experience and a site layout and simplicity to use

Recommendations to other buyers: no

Absolute must have for every brand manager!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick time of response and positive approach to the customers.

Overall: Amazing tool for keeping track who is saying about your brand on the Internet. Very quick time response and information even from social media. Everything wrapped up in a friendly and really nice design. Very helpful tool.

Best software for personal monitoring

Aug 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customizable Slack integration!
Real time alerts
Customizable filters
Email alerts and reports

Cons: Mobile app isn't prefect, but Slack integrafion equals that - you don't need app any more :)

Overall: I use Brand24 from about a year. It's perfect for search who talk about me or my brand online. It gaves me real time alerts (at website, in mobile app and at Slack channel) when someone mentions me or my blog (including even links). I could also track interesting topics and start discussion as my brand. Privately, I use Brand24 to search rare Lego sets on auctions.

Recommendations to other buyers: Did I mention really great Slack integration? :)

Great monitoring tool with awesome level of customer service

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -easy to use
-great support
-access to webinars and tutorials

Cons: -sometimes brand24 doesn't catch posts with keywords in facebook comments

Overall: Brand24 for me is the best Internet monitoring tool. I use it for my personal needs (blog and personal branding) as well as for my clients (I run social media agency).

Recommendations to other buyers: Test it. You have 14 days of free trial I think it is enough time to see how brand24 works

Easy and intuitive tool for everybody.

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Raports and easy to customize.

Cons: Everything is ok.

Overall: I like raports sent on my email. I can see easily who is talking about me and my brand. Great layout which helps customize raports.

Recommendations to other buyers: Not a the moment.

made my business

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Being able to use this tool allowed me to generate a lot of leads from my business as well as come up with awesome content ideas. Thank you brand24 you helped me out a lot.

Best Tool For Social Listening & Brand Monitoring

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We at Usersnap are big fans of Brand24! It allows us to monitor and track social mentions of our brand, as well competitors activities. Since using Brand24 we gained some deep insights on how and where our brand has been used. It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job!

Pros: Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

Cons: none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

Recommendations to other buyers: Make sure to check out their free trial which allows you to easily get started with Brand24

Great tool!

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is one of my favorite app so ... if you want to know much more about your brand, customers/clients or if you care about the customer care - i highly recommend!

Pros: Customer Care & Service ! User friendly, Consulting

Cons: right now only one - lack of CRM module

great tool for every digital marketer

May 08, 2016
5/5
Overall

Comments: Great marketing tool! Very useful, especially when your main audience is in social media. in our company we use it across the globe, and the results are really impressive.

Pros: + easy to use + great support + advance search engine

Cons: - sometimes I have got problems with search results

User friendly :)

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Brand24 is easy to use and very handy app. It helped us to monitor the internet and verify, what people are saying online about our Foundation. "Sign up for free" and try :)

Pros: Client support, contact, esy to use.

Cons: Free trial is not for 2 years ;)

Best monitoring app yet

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Well, this app is one of a kind and it would be wrong to compare with anything. You get great interface with sleek UI and convenient experience for a fair price.

Pros: * User experience * Looks good * Great support * Magic

Cons: * No "free for personal use" paln

Great tool with awesome customer support

May 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Definitely worth its money. Worth mentioning is its great customer support which helps configure and set up the app so you get the best out of it. I recommend it to anyone that wants to professionally handle its network presence.

Pros: customer support and dashboard

Cons: app could be easier to use, also it could advise on how to improve your network presence not only how to monitor it

Great tool

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a marketing and PR specialist on the dropzone and I've been using Brand24 for 2 years now with some dead periods when the season is off. It lets me monitor not only our brand awareness and opinions that appear online. I also use it to find people who are interested in extreme sports in general.

Pros: Intuitive admin panel, clear rules and outstanding customer service.

Cons: Lack of recurrent payment. During season i don't have time to monitor each invoice that comes so recurrent payment would be perfect here.

Brand24 is awesome

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With this app i can be monitoring the web. I instantly know if someone is mentioning my brand i can react. This app is easy to use, very intuitive and it does what it supposed to. I can't imagine workink without Brand24 anymore

Pros: Easy to use cost effective gives the knowlege

Cons: i can't find any. It finds everything and everywhere

Great tool!

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using the brand24 to track ours goal in social media for ours events. Works fast and reliable. Great customer support allways help when we need this. :)

Pros: Customer support, ease of use, available all the time and low costs for small projects.

Cons: I didn't seen any cons :)

Perfect

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using it from the beggining, it is better and better. With Brand24 I have Perfect controll about my brand in whole internet. People are nice surprissed when we are contacting them directly in social media or forums.

Pros: Fast, easy of use, slack integration

Cons: No CRM option but I know that it will be do ne in near future

Brand24 - awesome internet monitoring tool

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using Brand24 to receive mentions about our products, our clients and to easily discuss with places we are mentioned. The service is improving all the time so we recommend Brand24 without any hesitation to everybody who wants to know about social media mentions.

Pros: Easy in use, fast, reliable, looks nice.

Cons: Sentiment recognition is good but it could be better sometimes.

Great lead generation tool

Apr 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Monitoring social mentions of your brand is one thing (and Brand24 does great job here). But the main way we benefit from the tool is finding sales opportunities in social media. Basically we monitor social networks for phrases that are used by people that might need our service. Then we simply join the conversation. :)

Pros: Great customer service that will get you going in no time. Effective monitoring of social media & the web.

Cons: User interface is not 100% clear at first glance. But check the Pros - Brand24 team will teach you how it works.

Excellent tool!

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is military-grade social listening tool. it's not fool-proof (or rather - idiot proof) and it's a perfect example of GIGO* principle. Customer support is very helpful, interface is easy to use and reports are quite eye candy. Results are good and fast. I like B24 much and I'm using it all the time.

best what you can get for SM monitoring

Apr 27, 2016
5/5
Overall

Comments: I used it for few months & it was a good experience. Simple & very intuitive interface for SM monitoring. They've got a great customer support whose responding quickly.

Pros: It finds word that many other SM monitoring tool can't.

Cons: A little bit expansive

Great tool!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brand24 is a great tool to check who is talking about your business and what people think about you. Very intuitive interface and great customer support makes Brand24 one of the best tools I've been using in company.

Pros: - Very clear design - Easy to use - Great customer support - Quick updates - CEO is interested in how are you!

Cons: Didn't find any cons ;)

key tool for connecting with brand influencers

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: with brand24 we were able to connect with influencers that matter the most, improve customer support and grow app downloads through social media. Highly recommedned

Pros: - way more results than other social media monitoring tools tested - clear and user friendly web app - smart notifications - advanced stats and reporting ! great value for money

Cons: - takes a bit to get the whole company culture around proactively responding to social media mentions

Great App!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the most effective method of monitoring your brand or product on the Internet! It is also a tool that measures the buzz around your brand, product or key word.

Pros: Customer support, ease of use

Cons: I didn't seen any cons :)

Five stars

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great app really easy to use. You can make deep research about all subjects interesting to you in the net. this tool helps generate money to you business.

Pros: Customer support is just great !!!

The best monitoring tool on the internet

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have run a social campaign and we used brand24 for monitoring users who participated in the contest organized by our Global Entrepreneurship Network Poland Foundation.

Pros: It is extremely easy to use. Customer support is just great. Available all the time.

Cons: Mobile app notifications could be improved.

I highly recommend

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brand24 is a social listening and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.

Awesome

Apr 27, 2016
5/5
Overall

Comments: in few words: - zero cool - mind-blowing - majestic - magnificent - amazing - breathtaking - wonderful - stunning - superb - "Internety Robie" - from zero to world leader - splendid

The best application for monitoring your brand

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best application for monitoring your brand. Fast, stable and having a great support! I use Brand24 app to monitoring my business brand and my blog.

Pros: - fast - stable - great support - great design - good UI/UX

Awesome product. It's getting me paid!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm using B24 to track precisely selected offers. Instantly after getting an alert about them, I'm the first one to make an offer - always. Good stuff!

Pros: Price, quality, customer support

Cons: None atm. U can reduce the delay to NONE AT ALL in future, instead of these few seconds. :)

Great social listening app

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used this tool in my work as a translator (to find leads) and marketer in higher education (to find students with particular interests), as well as to monitor the brands that I have worked for. It does the job.

Pros: Quick set up, lots of help from the team.

Cons: I could use more keywords.

Brand24 with me for years

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've never seen better online monitoring tool than bran24 so far. I'm using it for personal and commercial projects. Works fast and reliable. Great customer support.

Pros: - price - features - support

Cons: It's a bit to cheap so lot's of people are using it.

Social listening elevated

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Brand24 for a long time (over 3 years) and need to say it provides us with top notch experience in terms of tool as well as in terms of UX of the app. However, what is most impressive is not just the app or tool but the customer service Brand24 provides.

Pros: Very well thought of UX design of application Easy access to Brand24 features

Great tool

Apr 27, 2016
5/5
Overall

Comments: Brand24 is a one of the simplest and the best tool for marketers, PR guys and journalists. If you want to start your adventure with e-marketing, do it well - with Brand24 :).

Pros: layout interface client service

Cons: so many data, so many options, so many good things!

Great tool

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brand24 is a helpful tool. Their results are really exactly. I use Brand24 daily and I highly recommend using this tool for everyone, who want's to know everything about their brand :)

Pros: Their results are really exactly.

Cons: In my opinion... nothing ;-)

Excellent tool

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In my opinion the best product on the market if you compare price and value, not only of the product but also of the customer service, support etc. Highly recommended.

Great app if you want to know EVERYTHING!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great app for everyone, who wanna know, what people think, say and write about you, your company, brand, medium etc. Brand24 is just the best. BTW - you definitely should check their YT profile :)

Pros: It's fast, live, simple and it works.

Cons: None. Sorry, but it's true

Best Solution for Social Media Monitoring and Analytics

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been working with Brand24 since their Beta version and I continue to recommend their platform to clients today without hesitation. For me, Brand24 has brought social media monitoring to a whole new level. Its sophisticated yet easy-to-use platform allows you to discover what people are saying about your brand anywhere online, in real time. Engaging in conversations about your brand or product/service category is made easy. Its sentiment analysis of online comments allows you to hop on crucial conversations, be it to respond to a dissatisfied customer or to thank another for their business. Brand24 is also a great tool for discovering new leads by identifying where a business should be promoting their products. Brand24 is hands down the best social media monitoring solution on the market.

Great tool

Jun 08, 2015
5/5
Overall

Comments: Brand24 is a perfect tool for all those who are truly concern about customer relationship. So if you care about the brand image and high quality customer service this is a must-have.

Pros: easy to set up, fast, friendly interface

A must have app these days.

Jun 04, 2015
5/5
Overall

Comments: We use the app not only to monitor online discussions for our clients. Brand24 is also a great business development tool.

Pros: value for money, almost real time monitoring

Cons: didn't find them yet

Valuable content intel

Jun 03, 2015
5/5
Overall

Comments: We have just begun using Brand24 to track all relevant content for clients. Very easy to set up and use. Makes it easy to identify and engage key influencers.

Pros: clean user interface and sortable data. easy to set up and change. easy to identify and engage with source of content.

Cons: have to continually filter out useless content, like classified ads, that might mention client or product. sentiment indicator is not accurate without a significant amount of devoted time to manually label posts.

Brand24 for on-time user engagement

May 24, 2015
5/5
Overall

Comments: We are using brand24 at Swipes for tracking mentions and engaging with journalist and users right when they post their articles and comments on the brand. Our quick responses when they don't expect enhances our image of a high-quality customer care. Brand24 has been able to point us out mention across different languages that Google simply didn't show. Very valuable tool at every business!

A solid social listening tool

May 21, 2015
5/5
Overall

Comments: I started using Brand24 a while ago to supplement my existing social media tools. It's a cost effective tool in comparison to some others on the market. There is a slight learning curve to using the tool, but if you have experience with these type of tools you'll find your way around the tool pretty fast. You can monitor a bunch of different sources and respond from within the platform. All in all, a very good social listening tool.

Great App

May 21, 2015
5/5
Overall

Comments: I use Brand24 everyday in order to follow up our social media efforts. On the other hand I use brand24 as a part of our ASO (app store optimization) strategy and that was awesome how this tool help us to obtain so many downloads because we encourage our users to give us some reviews... Its one of our best day to day apps

Pros: Know everything about your customers, and influencers.

Well design, reliable social listening app.

May 20, 2015
5/5
Overall

Comments: I use Brand24 to monitor phrases related to our target group problems and challenges, industry related discussions as well as competition monitoring. We discovered many opportunities to join conversation and draw participants attention to our website. We also managed to drag opportunities away from competitive solutions.

Pros: Very fast - you get notifications as the discussion happen, so you can join it in no time. Well designed. Great range - I tested many different monitoring tools and I am really happy with B24.

Cons: Some additional tips regarding keywords at start woulb be helpful.

The best monitoring platform

May 20, 2015
5/5
Overall

Comments: I am using Brand24 since more than one year. I tested other services available on the market and no one is better. Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is. Since one year we respond to clients stories in seconds. Truly recommend to anyone who is looking for social media monitoring for a lifetime :)

Absolutely must have

May 20, 2015
5/5
Overall

Comments: I was using brand24 while working in advertising agencies. Now i have my own company and i just can't resign from this tool. Today it's very important to know what your customers are saying about your brand. For me it's number one solution for every modern marketer!

Pros: Well designed, easy to setup & use, intuitive, fast and sleek.

Cons: Haven't find any cons. Srsly, i haven't!

The Greatest Brand Tracker in the Universe

May 20, 2015
5/5
Overall

Comments: This is very good piece of software I would recommend to everybody. Simple to use, accurate and helps every brand to find mentions across whole internet. 5/5

Sep 11, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Apr 27, 2016
5/5
Overall
4 / 5
Value for Money