Frederick

5 / 5 52 reviews

Who Uses This Software?

Yoga studios, pilates studios, fitness studios, wellness centers


Average Ratings

52 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Frederick
  • www.hirefrederick.com/
  • Founded 2014
  • United States

About Frederick

Free Trial. No credit card required. Looking to grow your business? Frederick is the only marketing software for yoga studios that predicts what marketing your studio needs, then does it for you automatically. Referrals, reviews, and marketing campaigns to sell more packages and memberships - Frederick takes care of it all, allowing you to take care of what matters most, your clients. Frederick clients report average revenue growth of 30% year over year.


Frederick Features

Vendor has not completed this information.


Frederick Reviews Recently Reviewed!

Frederick is awesome!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use and the reports are quite helpful in managing our clientele. With this product, we have seen immediate results.

Cons: The only con I have at this point is some of our staff have had some trouble adjusting as we have never used this type of system in the past. Once they understand how to use it, they have nothing but great things to say!

Our rep is amazing! Her customer service far exceeds all expectations.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to connect with clients who have not been in for service in over 30days. We were impressed with the walkthrough by our rep for every aspect of the system which we would use. It is as easy as clicking one or two buttons. Sample emails are sent out to you before going out to your customers.

Frederick is the perfect compliment to Booker

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, very target rich data, relevant campaigns, great customer support

Cons: the name of the system

Overall: I have used many different automated marketing platforms over the last 15 years that I have owned my spa and by far Frederick is superior in all the ways you would need to brand and market your business. I was skeptical at first to invest in Frederick, but I am 100% behind the brilliance of this automated system. Each step of Frederick was well thought out : a tab created within your booking software to keep tabs on how each campaign is performing , a daily summary of what portion of marketing is working and the best part is once you have decided which campaigns generate the most revenue Frederick does all the work! You can also create a customized campaign to reach target clients. The client interface is also easy to use, is very appealing and you can customize the colors to create consistency within your brand. The most important part of Frederick is the exceptional service you receive from the Senior Account Manager. I have worked with them and They walked me through step by step what he believed were the most significant campaigns based on his tracking of my performance. He presented me with analytical data that he compiled before our first conversation to streamline what was going to be the most important tools to capture and retain clients. His expertise and professionalism and this superior product is what keeps me with Booker and Frederick. One of the most important, if not THE tool to keep your company relevant with clients you have worked hard to get. It will be worth every penny!

Does HireFrederick Increase Revenue?

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use

Overall: YES! I am pleased to say that HireFrederick continues to increase our revenues each month with out much work on my part. A huge time saver for me as this software is automated and goes to work for you! Give it a try!

Great addition

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy for our clients to use. Integrates well with MBO and our website. Text messages and emails are useful tools.

Makes life easier!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: confimations and promotions.

Cons: I would like to see more customization with messages etc.

Overall: I am so please with the service. My clients were requesting text confirmations, which I had to manually do from my cell phone. Frederick has taken care of this for me and I have more time. Frederick has also help keep my calendar full and I have full control. Thank You!

Very efficient for a small business!

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The email newsletter feature

Cons: The restrictions for building specials

Overall: I love that not only can you build specials to send out to patients, but also monthly newsletters. AND appointment reminders which help drop down your no show rate.

Great idea

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fredrick brought in about 20% of previous clients...I would reccommend using it, it is worth the money.

I do like the program but it doesn't give me the WOW factor yet.

Mar 03, 2017
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I really do like this as a marketing tool for our spa, but I do sometimes feel it doesn't fill our books as it promises. as it should PLUS i feel some of the reports are not always accurate. It will count a clients as revenue but when I look back to see if the client even opened the email they haven't so I wonder how fredrick can count that as this program was the reason they booked. I feel our open rate isn't very high. We have tried some different discounts and still feel it isn't working. The confirmation for appointment emails get opened the most, and I would like to see more of the boost promotions get open to help fill out books. I am trying to decide if we will continue to use this program. I see it has a lot of potential to help us, but haven't been "wow'd" by it, especially for how expensive it is. It also takes a while before I hear back from customer service when I do have a question and with my busy schedule I'd like to be able to get an answer in more of a timely manner.

Love FREDERICK

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Frederick has helped me track customers experience and opinion of my business. Its important to know what your customers are thinking.

Fredrick is Great

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Immediate results nearly every time.

Overall: This is presently the best marketing value for the buck at our Waxing the City studios. We have had consistently great acquisition response and return response to our specials, low day fills, and last minute fills.

Recommendations to other buyers: Continue your ease of use. Continue the drip aspect that does not overwhelm the clients with 'junk' email or texts from our company. Thumbs up for that.

A useful addition to the marketing mix

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A very versatile and flexible tool. Easy to use and can be used for both short term sales initiatives as well as longer term strategic goals.

One of the best things we have done!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The fact that it generates so much repeat business and also helps us gain valuable reviews for our website and social media.

Cons: I think the boost feature needs to send some kind of notice when it sees that we need a boost. Not sure if it is that smart yet :)

Overall: I started using HireFrederick about a year ago and it has consistently generated repeat business for us each month...by at least 50 appointments. It has also allowed us to receive value feedback from our clients as well as reviews for our website, facebook, yelp and google. It has always paid for it's self and is well worth the investment each month.

Recommendations to other buyers: Maybe more prominent that they have to use frederick to receive the offers...lots of phone calls asking for the discount with the times that are not offered on frederick.

The Yoga Factory 2

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I already submitted a review a couple of weeks ago. I am happy with the experience, customer service is great.

Frederick helped our business

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it recovers our lost clients, sends out reminders, fills our last minute appointments. Loves that it follows up with our clients.

Cons: I wish I could set up different discounts for different services. Right now it is all or nothing.

Overall: Frederick saves us time by sending out emails and texts. It has recovered clients for us and helped us gather feedback that we need. We set up the perimeters of the texts, emails and discounts and Frederick does the rest. Whenever I had a question, the customer service has always been right there with an answer.

SNS Kingwood

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I like the feedback funtionality as well as the smart marketing.

Good but can be better

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: I think it's rather expensive. I also wish there was more options available if you use clover. You are rather limited

Great marketing toot

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it will fill in my appointment gaps

Cons: The cost

Overall: I've enjoyed Fredrick I like how clients can rate their experience every time they come in so if I get a negative or low rating I can contact the client to make it up to them.

The Yoga Factory HireFrederick review

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and pertinence.

Cons: It is too easy to forget is there and not change things up.

Overall: The very best thing about this service is my account rep, Tamara. She is responsive, personable and takes my business to heart!

Great background tool that helps fill your books!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Frederick has been easy to work with since day one. It's a great resource that is constantly running in the background and helps increase bookings during periods of need and that also communicates with customers who may not have come in a a while. I love that it works on its own, but also that I can do custom promo's when I need to as well. One wish I have is that 2 separate offers can be run in the same week for different days/services.

Make the cost back ten fold!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Getting appts

Cons: Don't use my real phone number

Overall: I was hesitant at first due to cost. But, it more than pays for itself. I don't know how they do it, but they retrieve old lost customers. Give it a try. You won't be disappointed!

Recommendations to other buyers: Works well

We love Frederick!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have enjoyed the ease of use that Frederick provides us and helps fill a void we had in keeping up with prior clients and maintaining contact. Frederick saves us time and helps make us money as well.

Loved the income boost!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We love Fredrick for boosting our income and targeting clients who have not been in for awhile. The campaigns are easy to use and track. It makes for no thinking marketing so that you can focus on other things than coming up with ways to get your customer's interest.

A No Brainer

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use.

Cons: N/A

Overall: The payroll expense of hiring someone to do analytics to determine who is ready for which service would be so costly. Frederick has the system down and the cost of this service is minimal as well as highly effective. Anyone looking for ROI that makes sense would utilize this service.

Recommendations to other buyers: None

Frederick works great

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Frederick pays for itself every month and for a business owner, that is huge for me. I love that it does not spam my guests and doesn't overwhelm them with emails.

It's Helpful

Feb 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Frederick allows me to forget about filling in the gaps when I have slow days. I can keep clients up to date on things as well.

Great marketing

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool for client retention.

Cons: Sometimes smart marketing seems too rigid.

Overall: Clients like the rebooking reminders and last minute opening alerts. Good for existing client retention. I wish the marketing emails, boosts, special offers were able to be a bit more customized.

The best took I have to work with for my clients

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Frederick has come to help enhance my CRM and to increase my revenue! I am very happy with its task force and the evolution of my booking system!

Overall good

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: Would love to have a better customer support on the phone . Software is easy to use and brings more customers especially if it is connected to my booking system

Great Investment

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy & I love the new feature of the customer feedback right on our website.

Overall: Fredrick is a great tool for busy business owners looking to keep in touch with existing customers. I love that we don't have to think or worry about sending emails and text messages. Our customers also agree, they like to be kept in touch with and sent discounts once in a while.

Must have Frederick

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does my job for me by reaching out to clients and inviting them back to my business.

Cons: Sometimes it reaches out to people offering a discount to book when they've just been to the salon.

Overall: Frederick is a must have for business owners.Every single person that patronizes my business gets to review their experience. I review these responses on a daily basis.It gives me insight into the quality of service they feel they are getting from my staff as well as myself.......priceless.

Recommendations to other buyers: No

Fredrick keeps my current clients coming back!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reviews
Reminders
Extension trackers
Smart marketing
Doesn't bother my customers

Cons: You can't create your own campaign with pictures I wish they had a tab that looked like picmonkey.com and you can create a promotional postcard and then click promote and it would text/email to everyone.

Overall: The idea of Fredrick is very interesting. If we were to pay a person to do the work this software does they would charge no less than the 13/hr at least, Fredrick only charges 149/month and It's constantly on and targeting different customers for the services they like. It keeps reminding them to come to our business. I know other business owners who have a marketer or try to do this work themselves but that would cost more time and money. My favorite feature is the "feedback reviews", it helps us know how we are doing internally and we are doing good, so it's nice to hear how happy our customers feel. Lastly, Fredrick has its own extensions so they track who calls and clicks because of Fredrick emails and texts and it's a large amount of the people we see each day. Even if they're not interested in the offer they still had a reminder of our business and made them call or want to come by.

Recommendations to other buyers: Try a free trial

Excellent!!!

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We love the ease of offering our clients a special without overthinking. We set up what we want and when, our rep does the rest!

Great value! Love that it is integrated to our POS!

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We love that Frederick is integrated to our Booker system. And that it uses that information in doing intelligent, target marketing. Love that they have added the Campaign feature, and hope that at some point we can get more granular with target marketing.

Finally an Intelligent Look at CRM

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The intelligence behind the marketing

Cons: As strange as it sounds the url- hirefrederick.com- I feel weird asking someone to visit hirefrederick.com for CRM- sounds more like job inquiry for a website.

Overall: Already the program has brought back over 20 inactive clients and the new campaigns feature is wonderful! Only gave a 4 in features because I believe this company has so much promise that I don't want them to stop developing!

Recommendations to other buyers: None that I can think of

Hire Frederick has pulled our sales out of a slump many times!!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It delivers RESULTS!!

Cons: The only two minor Cons I can think of is that on certain campaigns, you are limited in the set-up. I've wanted to change some of the Discount levels from Percentages to Dollars Off and there isn't an option for that. I would also like to be able to to Segment our customer list so that we can send out more targeted messages based on which "segment/bucket/list" the customer falls into.

Overall: I love Hire Frederick! The Boost campaigns and the Last Minute Deals have pulled our sales out of a slump many times over the past year! We do a LOT of marketing and we use several services to help us. Hire Frederick gives us the most RESULTS and the HIGHEST ROI by far of any of the services we use!!

Recommendations to other buyers: Not at this time.

Less work, more revenue

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with my booker account. The ease of boosting and creating campaigns is amazing.

Cons: The price is a bit high for the number of clients we have, but when I consider the return on investment, I resign to the fact that it's worth it. I do wish there was an easier way to "trim" my client list.

Overall: Since there was no long contract, I figured trying Frederick out for a month would be helpful. This software is amazing. I love the integration with my booker clients and the ability to promote all or some of the spa services. The retention rate at the spa has increased since using Frederick.

Recommendations to other buyers: Try it, you will be surprised at the new bookings.

Impressive

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and set up. Love how it integrates with our existing software and the dashboard gives great insight to the promotions run

Cons: More expensive than I had expected for our small company but hopefully over time it will pay for itself.

Overall: We started using this software yesterday. It is so easy to get set up and great the way it subtly markets to your client database.

Recommendations to other buyers: Don't just rely on the boilerplate email templates customize them so that your clients recognize they are from you, not a computer.

Excellent Overall

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Set it and forget it, then watch it make you money. It's also easy to customize features and turn things on and off. Reviews section is FANTASTIC.

Cons: I've had people ask to review us that can't get an email again and I can't push one to them. I would also like the ability to set which tier of pricing it starts offering at so our clients aren't duped into thinking they are going to get a master stylist at salon stylist pricing.

Overall: We have been using Frederick for 6 months now and have seen thousands of dollars in revenue and hundreds of 'rescued' clients that haven't been here in 6 months or more. One of my favorite features has been collecting client reviews and publishing them to our website, Facebook & Yelp with very little effort on our part! Overall I'd highly recommend Frederick to any salon or spa.

Recommendations to other buyers: The customer service experience has been fabulous and I've had a person on the phone within seconds that knows me and my business. Results poured in almost immediately and the staff's experience has been great.

Vendor Response

by Frederick on November 16, 2016

Hi Sara, Wow - this is incredible to hear about your outstanding results in the last 6 months! Thank you for your feedback, I will be sure to pass it along to the appropriate team. Thanks! Aly

We love it!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that the system is "smart" is amazing! It's very cool how Frederick learns what people respond to, trys a lesser discount before offering your set max discount and considers clients service history to choose the best offer for them. I also like the fact that not all campagins offer a discount! We have "recovered" many clients just by reminding them that we are here & that they haven't been in for a while.

Cons: There are a few limitations to how much you can customize each campaign. For example we would like to adjust the expiration date for the referral campaign, but that is not available yet. Other than that, we have not found anything we don't like about the system.

Overall: I have been looking into Frederick for over a year now & have just recently activated it. We have been thrilled with it's performance so far! Our rep, Robert was great with helping us set up everything up. We have had great response from our clients so far & have recovered many clients who had not been in for a long time. Frederick is easy to use, pleasing to the eye & the reports are great! We love the net promoter part & are getting great reviews from our clients which we are putting up on our website & using in our marketing. The fact that the discount automatically applies & that there is a note on the appointment so you can see it is a Frederick booking really helps our desk staff. If you are looking for a boost to your business or realize that we all have to get in front of people more & more now days, this is the product for you! I highly Frederick, it's great!

Recommendations to other buyers: Sign up for the free trial!

Vendor Response

by Frederick on September 20, 2016

Hi Kate, Thank you so very much for your wonderful review! We love to hear about your success with the Frederick platform and we look forward to much more success in the future. We appreciate your feedback and I will be sure to send your comments to the appropriate team. Thank you! Aly

Frederick's is an outstanding system for customer service...

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer feedback.

Cons: Not as many options as some of there competitors

Overall: Our experience was great with Frederick's. Every time we had a question they answered us within minutes. Nothing really bad to say at all.

Recommendations to other buyers: For small shops or family run businesses this would be a great feature.

Vendor Response

by Frederick on September 20, 2016

Hi Gene, Thank you for your review! We are glad to hear you are having a great experience with Frederick. We look forward to helping you grow your business. Thanks! Aly

Best Value For My Business Needs!

Jul 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and the options with the smart marketing. I can control what things are sent out and turn them on and off at will.

Cons: Sometimes the text reminders don't work. When someone posts a review, they are unable to change it later if they want to, without assistance from customer service.

Overall: My clients love using Frederick to schedule their appointments with me. It's easy for them to use, and they also like the text reminder feature, especially. They also like to receive reminders to book their appointments again, as not all of my clients can book an appointment at checkout because they're busy and have varying schedules. I also enjoy the feature because there are times when I don't have time to schedule their next appointment because another client is waiting.

Recommendations to other buyers: Things I'd like to see in the future: 1) An option to secure a deposit from a new client for appointments booked that are longer than an hour. 2) An option for a client to schedule multiple services within one appointment block.

Vendor Response

by Frederick on September 20, 2016

Hi Lancer, Thank you for your review. It's great to hear that both you and your clients are loving the Frederick Platform. We look forward to helping you continue to grow your business. Re: text messages not working, if you are ever experiencing issues with this, please reach out to support: https://support.hirefrederick.com/hc/en-us Thank you! Aly

Winning back lost customers!

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can use the parts of the program that work for you and turn off items that you don't want to use.
The lost customer portion of the program is really working for us.
The reporting section has lots of information.

Cons: Frederick won't allow you to send out an email to everyone at once, like if you had a big announcement that you wanted all your customers to receive at the same time. I do hear that they are working on incorporating this feature into the program.

Overall: We are in the Automotive business and we have been using Frederick for over a year. Once you get it all set up, it just does it's thing. Someone else said, "set it and forget it" and it is really true. Also, if we want to send out something like a mid-week special at the last minute, it takes me about 5 minutes to get it done. Very easy to use.

More importantly, in the last 6 months, we have had 5 customers return to see us from a Frederick "lost customer" email and the average ticket is $964.40! Not only is the customer spending money, but we also have another opportunity to WOW that customer and keep them coming back.

Vendor Response

by Frederick on September 20, 2016

Hi Jackie, Wow - thank you for the incredible review! It makes us so happy to hear that Frederick is helping Precision Auto with customer retention and ROI. And yes you are right, regarding sending an email to all clients at one time - this feature will be released very shortly! Stay tuned :) Thank you, Aly

Frederick review by Blo Orlando

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: feedback feature, easy to use.

Cons: Would like to be able to print comments directly from the site. Pricing is based on targets contacted, not on actual effectiveness or return of the program.

Overall: This program helps me collect feedback from customers so challenges can be identified. I also like the marketing feature that targets customers based on the dates of their services f.or reminder emails and discounts

Vendor Response

by Frederick on September 20, 2016

Hi Erika, Thank you for your review! We are glad to hear that Frederick is helping you identify customer challenges - this is definitely important for all businesses! We look forward to helping you continue to grow Blo Orlando. Thanks! Aly

True REST and Frederick

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bookings take place within the text/email itself. Discounts are automatically applied. Many useful modules.

Cons: The lack of customization options (text, images, etc).

Overall: Frederick enables an easy and automated way to communicate with your client list. We love the ability to fill appointments and offer discounts to clients.

Recommendations to other buyers: Use it often and use it wisely!

Vendor Response

by Frederick on September 20, 2016

Hi Amir, Thank you for taking the time to review Frederick. We love to hear that your business has found ease and effectiveness in using Frederick. I will share your comments regarding customization with the appropriate teams. Thank you! Aly

Frederick is the BEST!

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Frederick is so easy to use. I love how the system can win back lost customers with a cleverly crafted email.

Cons: I have had zero complaints.

Overall: Frederick is hands down the best marketing system we have ever used. It does so much for our businesses on a daily basis from filling empty appointments, rescuing lost customers, capturing customer reviews, etc

Recommendations to other buyers: I'm not certain but I suspect a business wants to make sure to have a certain size client list to make the frederick purchase worth the monthly fee. You might need 500 clients...? Not entirely sure what that number is for a ROI.

Vendor Response

by Frederick on September 20, 2016

Hi there Mike, Thanks for the positive review! It makes us SO happy to hear that Frederick is helping you to find success in everything we set out for the software to do. We look forward to helping you continue to grow your business. Thank you! :) Aly

Rusty's Hair Salon & Day Spa

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the HireFrederick application and how well it is integrated with Booker
Real metrics to evaluate ROI on a daily, weekly and monthly basis

Cons: Would like to see more flexibility in the Boost and Limited Time Specials to select specific individuals and services instead of defaulting to the "discount settings" setup.

Overall: Love the HireFrederick application and how well it is integrated with Booker. Provides great ROI information and daily, weekly, and monthly summary statistics

Vendor Response

by Frederick on September 20, 2016

Hi Mark, It makes us happy to hear that you are finding Frederick (and the Booker integration) useful to your business. We look forward to helping you continue to grow your business. Also, I will notify the appropriate team with your comments on the Boost & Limited time specials feature. Thanks! Aly

"Fred" is our Staff Member who never calls in sick!

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really like the client rating and feedback. We are able to identify unhappy clients - often we can turn the situation around for the client. We are also use the feedback to spot and respond to trends.

Cons: We really like the software but were we to identify places for resource investment - it would be great to be able to publish the reviews to FaceBook or even to our own website.

Overall: We have been on Fred for a couple years and things ran smoothly from the initial go-live with the product. We have always been able to get questions answered and staff can easily move through the Fred software.

Recommendations to other buyers: You can almost "set it and forget it" because it works well but it is good to monitor the discount levels, set Boost offers, etc.

Vendor Response

by Frederick on September 20, 2016

Hi Elisa, We are so happy to hear that 'Fred', 'Freddie', 'Frederick' has become a part of your team - he's a really hard worker! Thank you for your review and look forward to helping your business grow even more. Thanks! Aly

Helps My business!

Jul 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clients LOOVE it. Its easy, and it frees me up to not have to take booking requests 24/7. I like the smart marketing features so I can fill slow slots or offer discounts. Also, reminders for appointments and rescuing lost clients is super awesome too.

Cons: Cannot add a credit card to a booking so I can enforce no shows or cancellations by charging the client for the infraction. Sometimes Google Calendar sync doesn't work fast enough for it but its only every now and then.

Overall: I found hirefrederick on the google chrome web store when it was in beta and tried it. Very easy and simple to edit.

Recommendations to other buyers: I recommend having an 8-12 hr prebook window minimum. No one wants to look up and see a client booked when you wanted to head home!

Vendor Response

by Frederick on September 20, 2016

Hi D'Arcy, Thank you so very much for your review. It makes us happy to hear that both you AND your clients love Frederick! I understand your concerns regarding the credit cards and I will be sure to distribute your comments to the appropriate team. Thank you! Aly

The BEST customer marketing system on the planet!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard is easy to navigate, you get daily and weekly summary feedback. It populates reviews onto Yelp and Google immediately!

Cons: It only works with RO Writer...I NEED it to work with Tracs because I will be switching my RO systems and don't want to lose Frederick.

Overall: Frederick is very interactive in that it learns the customer response habits. The amount of review traffic has tripled compared to an older system we used, it is smart phone friendly as well. It's the first program in which my customer have actually asked who the company is and if it could work with their business!

Vendor Response

by Frederick on September 20, 2016

Hi Brad, Thank you so much for your review! We are glad to hear that Frederick has helped to bring Auto One Complete Car Care some more success. I have noted your feedback and will be sure to distribute it to the appropriate team. Thank you! Aly

Great marketing solution for everyday use.

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Set it and forget it.

Overall: Easy to use after you set it up. Love the fact that you can utilize the parts of the software you want, and turn off the ones you do not want.

Vendor Response

by Frederick on September 20, 2016

Hi Chris, Thank you for your review. We are happy to hear you have found Frederick easy and effective for your business. We look forward to helping your business grow. Thank you! Aly

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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