--- title: "EnjoyHQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EnjoyHQ Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/152953/NomNom/" page_type: "product" language: "en" --- # EnjoyHQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EnjoyHQ ## What is EnjoyHQ? EnjoyHQ is Your Teams Collective Brain. Centralize feedback, interviews, testing sessions, research notes and more in one place to build a single source of truth for your research organization. Organize your research in collaborative projects to streamline your analysis and discover insights faster. Uncover patterns and build connections between learnings to have a constantly up-to-date understanding of your customers. Share insights throughout your organization to scale learning. ## What is EnjoyHQ used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EnjoyHQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getenjoyhq.com&name=EnjoyHQ) ## EnjoyHQ Overview Updated February 2026 AI summary EnjoyHQ centralizes customer feedback, research, and insights for teams in customer experience, product management, qualitative data analysis, and UX. Suitable for organizations of any size, it offers tools for multi-channel data collection, sentiment analysis, collaboration, reporting, and workflow management. Cloud-based, it integrates with third-party platforms to support evidence-based product and experience decisions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EnjoyHQ 4.8 (14) VS. [4.7 (266)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $200 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (14) Ease Of Use 4.6 (266) Value For Money 4.7 (10) Value For Money 4.6 (230) Customer Service 5.0 (14) Customer Service 4.7 (216) ## EnjoyHQ alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (13)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151951/Pendo-Platform/) ## FAQs about EnjoyHQ Overview ### Which roles and teams benefit most from EnjoyHQ? EnjoyHQ is most used by product leaders, product managers, and UX research and design teams that need a central place for customer insights. These roles use it to organize research, synthesize feedback, spot patterns, and share evidence-backed findings that guide roadmap decisions, experience improvements, and cross-functional alignment. Answer based on 14 reviews Overview ### What company size and specific industries is EnjoyHQ built for? EnjoyHQ is designed for product and UX teams across small businesses, mid-market companies, and enterprise organizations. It is a fit for software, technology, and other customer-focused industries that need to centralize user research, feedback, and product insights in one place. Features and Usability ### What are the key features of EnjoyHQ? EnjoyHQ offers feedback management, idea management, and surveys & feedback, along with customer segmentation and user journeys for organizing research data. It also includes tagging, categorization/grouping, search/filter, annotations, and commenting/notes, plus reporting & analytics, data visualization, and third-party integrations for analysis and workflow management. Integrations ### Which third-party tools and platforms does EnjoyHQ integrate with? EnjoyHQ integrates with over 10 third-party tools, including communication and support platforms like Intercom, Slack, Help Scout, Zendesk Suite, and Drift; collaboration and file tools like Google Drive, Google Docs, Dropbox, and Trello; and feedback and CRM tools such as Salesforce Sales Cloud, Jira, and Zapier. Getting Started and Support ### What training and onboarding options does EnjoyHQ offer? EnjoyHQ provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference material for features and steps, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does EnjoyHQ offer? EnjoyHQ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to reach support and find answers quickly, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,742 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) EnjoyHQ supports all three of the features reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, organize and review feedback at scale, and turn insights into clear reports, allowing teams to make better experience decisions based on customer needs. Surveys & Feedback 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Data Collection 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collect information from multiple sources Collaboration Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together EnjoyHQ 33 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Categorization/Grouping: Organize and group data or items based on various criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mixed Methods Research: Combining elements of both quantitative and qualitative data to conduct research - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $200.00 Per Feature,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (14) 5.0 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(11) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Moa P. UX Designer Airlines/Aviation ### "Easy to use, share and grow your insights over time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2021 We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great. Pros I very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic. Cons I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing EnjoyHQ We had a great demo with their \[SENSITIVE CONTENT\] and we felt that Enjoy had the best tools, a ton of knowledge and documentation, and simply followed the workflow we're looking for. They listen, they improve, and they are researchers by heart.Data aggregation tools was our main buy-in with stakeholders, as well as using those tools to report and share. Something we'd been looking to get done efficiently, and now thankfully can say we've achieved. During our time with Enjoy they've had the best customer service I've ever experienced: fast, empathetic, helpful, and instructive. I don't know you do it, but you are simply soooo good! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2021 Thank you so much for such a lovely review. We really appreciate it AN Anonymous User Product Manager Computer Software ### "Great feedback management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 3, 2021 Good, but can be improved. Trust their development team will get the missing things done Pros The tool is quite simple, which means that the on boarding and the learning curve is quite short. It gets the job done Cons Lacks integrations Tagging is kind of cumbersome and could be improved… automatically tag based on ML would be ideal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2021 Thanks for your review! We really appreciate it. More ML is coming soon! JC Jackie C. Director of Product Computer Software ### "Perfect Research Repository" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions. It also helps me share pertinent information with my UX and Dev teams to help collaboration. Pros Effective Product Management requires understanding the market, competitive landscape, potential customers and existing users. I've found EnjoyHQ has the perfect flexibility for me to capture notes from a variety of resources (articles, books, interviews, customer feedback, etc). More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns. It's easy to share with members of my team and to go back and revisit research through the tagging and search feature. Much more efficient and actionable than using a Google doc. Cons Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Brittanie J. Director of UX & Product Design Consumer Services ### "Still Getting Acquainted" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 19, 2020 So far, it's been great, but we're still in the setting up stage. Pros I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started. Cons I wish I could allow all viewers to search through the archives and discover trends on their own. Reasons for choosing EnjoyHQ I enjoyed that possibility to grow into EnjoyHQ with the vast amount of integrations. We won't use them to start, but a tool like this has a high cost to switch so knowing we can grow into in the long term as we become a more mature product design team is great. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC Mathias C. UX Research Construction ### "Great product, amazing team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2020 So far so good. Pros Product works great, numerous valuable features. But what is most important for me is the quality of the team, always there to support you. Always available and always keen to find a solution to our problem. Great stuff. Cons sometime the product could appear technical, so its difficult to onboard but great when you start to know how to play with it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Andreas M. Head of CX & Insights Food & Beverages ### "Super smart tool for customer research and insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2020 Pros It's super easy to set up and to connect with data sources etc. Cons Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EP Eszter P. UX Researcher Information Technology and Services ### "An easy to use research repository " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2019 Pros With EnjoyHQ it is easy to create a research note, highlight and tag the most interesting and relevant insights and group them. Though, for me, the most useful part is the search engine, I enjoy the powerful and flexible filtering option. Stories is also a nice option for sharing research insights and iterations with my team. Cons Although the design is nice, sometimes I feel the screen a bit overcrowded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Eszter K. UX researcher Computer Software ### "EHQ for UX research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2019 We needed to gather all research notes in one place so that not only us (UX team), but everyone in the company could easily find them and can easily conduct research on them. They also can upload their insights so finally we have a comprehensive collection of insights. Pros All our notes are in one place so it is easy to find what one is looking for - property/tag system is a great help. Cons Link in the email notification works weirdly: it is difficult to find the exact notes the notification refers to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2019 Hi Ezter, thank you so much for your review Regarding the link to notes, we're sorry about that, we discovered a little bug and it's going to be fixed today Please let us know if we can help in any other way. Have a wonderful day! CO Caroline O. UX designer Computer Software ### "Review EnjoyHQ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2019 We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs. Pros The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody. Cons At this moment (I am using this software for a month now) I have nothing I dislike Reasons for choosing EnjoyHQ Best functionalities and EnjoyHQ really met our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 20, 2019 Thanks for your review Caroline! We are here to help you succeed \\o/ ZV Zsombor V. UX Research Lead Computer Software ### "Experience with EnjoyHQ as a B2B marketing platform with 1000 employees." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge. Pros We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow. Cons Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation. Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) ProductBoard charged us for each user about $30-$50. Which was ok until only UXers and PMs took part in the game. But then, when we wanted to share that knowledge with 300 developers, it wasn't worth it anymore. It directly contradicted our collaborative approach, where UXers, PMs, and engineers work together to solve customer problems. Where everyone needs to understand the customer needs inside-out. EnjoyHQ provides us an unlimited number of read-only users for a fixed price. Apart from this ProductBoard is also a prioritization, roadmapping tool. User research was only part of their vision, and we felt this on the feature offering and usability. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reasons for choosing EnjoyHQ Airtable (Polaris) was really not a good fit for our qualitative research efforts. When you come out of a good customer interview, you have all the context and richness of that conversation. That context is gone the moment you are trying to break the picture up into 100 different pieces to fit into cells. Dovetail seemed to be an excellent tool, but we had the impression that they are targeting small startups in mind. Most of what they had couldn't support our team, when we have 10-20 research projects going on simultaneously, in different product areas, different product teams. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 20, 2019 Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week! [View all Reviews](https://www.capterra.com/p/152953/NomNom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Dovetail vs EnjoyHQ](https://www.capterra.com/compare/152953-174077/NomNom-vs-Dovetail)