Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Easy to use. Programming and set up was a breeze to learn and configure. Able to save time by accessing it out in the field.
Cons: I did not have any issues and therefore no cons. If anything, I disliked the need to click too many times to complete a process or workflow.
Mygov is not very user friendly.
Nov 20, 2017
SR. CODE COMPLIANCE OFFICER
CITY OF BALCH SPRINGS
Civic & Social Organization, 11-50 employees
Ease of Use
Features & Functionality
Value for Money
Pros: The only thing I liked about Mygov is the program will notify an inspector when it is time for a re-inspection.
Cons: Mygov will only allow an inspector to address one violation per case. For example if you are conducting routine inspections and you come across a home or a business with multiple violations, Mygov will only allow you to address one at a time. Which means an inspector will have to open a separate case for each violation. If a home has four violations at the property the owner will receive four separate violation letters addressing each violation, instead of one letter explaining all violation on the property.
Overall: I did not get anything from using Mygov.
on November 21, 2017
I am sorry that your experience with MyGov did not meet your expectations. The issues you stated as concerns were under the direct control of your agency module administrator. Your agency could have also used the unlimited support option included in the subscription to contact MyGov Support for assistance. To clarify, a case workflow can be defined within MyGov to have multiple violations and all violations can be included on a single letter to the contacts associated with the property. We would like the opportunity to help, so please contact MyGov Support for assistance.