# Credential Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Credential Manager the right Registration solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152979/License-Registration/reviews --- Credential Manager 4.3 (7) [View alternatives](https://www.capterra.com/p/152979/License-Registration/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Credential Manager Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NP Naidia P. Record Coordinator and Permits Government Administration Used the software for: 2+ years ### "Annual Permits and Registration" April 9, 2019 5.0 I really love the part of the system keep in track of the expiration day on the license, insurance and registration and at the same time it sends information to the contractor so they can email me that information or they can do it them self that saves a lot of time so as for us we are always up to date. Pros On the Registration it is easy to follow the proms so register the applicant, it is also convenient that all documents can be scan and attach to the registration so that way we don't have to keep to many files on hand but the most useful part is that the system keeps track on when insurance, licenses and registration has expire. Cons that we can only have one window open at the same time so if I am imputing a permit in and need to check something on the registration I need to get out and start all over again. Review Source Response from MyGov April 10, 2019 Hi Naidia, Thank you so much for taking the time to review the MyGov experience. We appreciate the positive comments related to the ease of registrations and the ability to keep track of expired licenses. I am sorry you are experiencing issues with opening multiple windows and that it is hindering you in utilizing MyGov fully. I want to help you in resolving this issue so you can have a positive experience. Please anticipate being contacted by your Account Manager within one business day. Sincerely, Hannah Koeshall BT Bobby T. Asst. Director Community Development / Building Official Government Administration Used the software for: 2+ years ### "Credential Manager Review" May 14, 2019 5.0 Keeping track of our contractors is crucial to the process of supplying our citizens accurate information including bonds and insurance. We could not do business without the use of Credential Manager or Contractor Registration in the old version. We love the abilities it gives us. Pros We love the ability to track all of the information that is needed for our contractors and subcontractors including the standard address and phone numbers along with vital information such as insurance policy and bond information. It also links to the Permit module. Cons I can't think of any thing I like least. I works well and gives us much more that we could do previously. Review Source Response from MyGov May 23, 2019 Hi Bobby, Thank you so much for taking time out of your day to review the Permit and Credential Manager modules. We are thrilled to hear that the MyGov software is assisting you with crucial programs in your agency. Here at MyGov we are grateful to be a part of your work day and will always strive to help you simplify processes. If we can ever do anything to help you further please let us know. Sincerely, Hannah Koeshall CF Cindy F. Admin Coordinator Civic & Social Organization Used the software for: 1-2 years ### "MyGov" March 28, 2019 3.0 It's Fine Pros it's very manageable and we can add to it to accommodate. Cons can't always get support they have us fix it when they should fix it Review Source Response from MyGov April 5, 2019 Hi Cindy, Thank you for taking the time to share your thoughts on the MyGov experience. We appreciate your positive feedback on the way MyGov is able to accommodate your agency needs. I am sorry you are experiencing issues with support fixes. I want to help you resolve this issue so you can have success with the MyGov experience. Please anticipate being contacted by your Account Manager within one business day. Sincerely, Hannah Koeshall KS Kirk S. Assistant Director of Town Services Government Administration Used the software for: 2+ years ### "Contractor Registration" April 1, 2019 5.0 We are currently using Version 4 with is License/Registration and are set to start the upgrade to Version 5 this summer. I am hopeful that the new version will take into account the wide array of uses that we have harnessed this software to do for our organization. We are currently using it to issue annual Health Permits and Alcohol Licenses since the expire every twelve months and we can collect a licensing fee each time. Pros Very simple to use and dialogue with applicants is easy to correspond. Cons Attachments is difficult to use, in that the contractor almost 75% of the time fails to include their required uploaded documents (ie. state contr license, D.L., etc.) Review Source SE Shawn E. Plans Examiner Construction Used the software for: 6-12 months ### "Use of MyGov" April 1, 2019 4.0 Pros The ability to allow contractors and Design professionals to apply for permits online and the ability to upload plans electronically Cons The tracking of projects. The time does not start when all information is received. Review Source Response from MyGov April 5, 2019 Hi Shawn, Thank you for taking the time to review the MyGov experience. We appreciate the comments you made related to the positive aspects of being able to upload plans electronically and the online permitting process. I would encourage you to reach out to our MyGov support team if you need assistance with your project start times. Thank you, Hannah Koeshall JG Joshua G. Permit Tech Government Administration Used the software for: Less than 6 months ### "Credential Manager" April 5, 2019 4.0 Pros It catalogs builders in an easy to use database. Cons It could stand to be a little more user friendly for contractors entering in information. Review Source MN Madison N. Digital Marketing Strategist Non-Profit Organization Management Used the software for: Less than 6 months ### "Automated Credential Issuance" June 1, 2021 4.0 If you are looking for an easier way to streamline renewal processes and automatically collect payments, it may be worth looking into this software. However because many credentialing organizations have very specific requirements and practices, it can be difficult to fully automate the process. Pros Credential Manager can help to streamline a credentialing organizations application and renewal process by processing online payments and automating much of the renewal process. Cons There is little data out there about the software and it caters to a very specific group. Review Source Similar Products Featured