MyGov

Work Orders


4.5 / 5
4 reviews

Who Uses This Software?

MyGov provides web-based software to government agencies (city, town, and county) looking for solutions in community development, public works, and business administration.


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • MyGov
  • www.mygov.us
  • Founded 2002
  • United States

About Work Orders

Most agencies struggle with simplifying the work order and job process which leads to confusion and lost time. The module includes features like mobile accessibility, fields manager, job scheduler, checklists, report generator, alerts and notices, workload manager, and cost and budget. The module will help you to automate systems, collect data, control processes, connect people, enforce regulations, and analyze data.


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Work Orders Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

Work Orders Reviews Recently Reviewed!


Work Order Review

Apr 09, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like that you can save the input options so each work order is quick to create. If you have the same crew and equipment, all you have to do it enter the totals and change the date, easy!

Cons: Generating reports is a little challenging, especially figuring out the correct parameters that you need to use to pull the information that you want or need. The way the "creating the report" page is a bit challenging to navigate, and I always have to go back and change things to tweak it to what I need. Not super user friendly or easy to use that section.

Overall: We use the Work Order module to track employee hours, material usage, and equipment use. It has been helpful to have all of that information in one place

Vendor Response

by MyGov on April 11, 2019

Hi Katie,

Thank you for taking the time to review the Work Order module and MyGov experience. We appreciate your positive feedback surrounding how simple it is to create a work order quickly and how the software is used to store information in a consolidated manner. I am sorry to hear that you are having issues with generating reports easily and want to help you. Please anticipate being contacted by your Account Manager within one business day.

Sincerely,

Hannah Koeshall

My Gov

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Executive is amazing. Anytime I have any problems he is there to help. He is thorough, and very professional.

Cons: I don't have any problems with My Gov. It is a smooth working software

Overall: I have not had any kinds of problems. But when I do they are always there to help in a timely manner.

Vendor Response

by MyGov on April 05, 2019

Hi Brenda,

Thank you for taking the time to review your experience with MyGov and the Work Order module. We appreciate your comments related to our MyGov staff and the smooth functionality of the software. Here at MyGov we are always looking for ways to make your work easier and are glad we could do this through the Work Order module.

Sincerely,

Hannah Koeshall

Work order

Apr 09, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Lots of options. Does not crash on me which would add time.

Cons: When I'm loading pics for a work order not and install I have to select one picture and then repeat the whole process to add another etc. photos, my album, picture, start over. I would like to be able to select all of them at once.

Overall: Works well

Vendor Response

by MyGov on April 10, 2019

Hi Jared,

Thank you for taking the time to review the Work Order module and MyGov experience. We appreciate the positive comment around the reliability of the MyGov system. We are sorry you are having issues with uploading multiple photos at a time. I want to help you in resolving this issue so you can have a positive experience. Please anticipate being contacted by your Account Manager within one business day.

Sincerely,

Hannah Koeshall

MyGov Work Orders

Mar 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software does an excellent job of maintaining work orders and lists them in a useful manner.

Cons: The software doesn't have as many customizable features as we would like but overall is very useful.