RoboVet

3.5 / 5 23 reviews

Who Uses This Software?

Veterinary practices who strive to run efficient, profitable practices, drive compliance and are dedicated to delivering exceptional patient care.


Average Ratings

23 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Vetsolutions
  • www.vetsolutions.co.uk/
  • United Kingdom

About RoboVet

RoboVet is purpose built to help you achieve your business objectives and drive practice performance. With innovative features like Online Booking, automated marketing and reminders we can help you stay one step ahead of the competition and improve the health of your business with a best practice solution. We can help you review your strengths and weakness to drive growth and efficiency, our practices have seen a significant and immediate impact on profitability want to know more?


RoboVet Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

RoboVet Reviews Recently Reviewed!

Good practice software all round . Support and function

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The to pay bit that's allows you the vet to inform reception when and what for next apt . Very good communication tool

Cons: Expensive maintainence fees
Very complicated to set up and use without training
Poor communication

functionality seems slow to be developed. Internally built items seem good but bolt ons often don't

Jul 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The support team are very good, really appreciate that problems are often fixed while your on the phone. It would be nice if practices were asked what they wanted developed.

Cons: The inability/ reluctance to work with 3rd party companies. Incompatibility with iPads and other mobile devises that would make reception flow better.
No tappi interface
Difficult merging clients
On line booking is not as good as it should be

Pretty Good and getting better

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Features, particularly in regard to data mining and e-communications

Overall: A great program for ease of use, some features are missing but they are catching up fast. The support team is great and the program basics can probably be taught to a computer literate staff member in about half an hour (we know because we've done it!).
Business Barometer and the ability to bolt on Rapport or Sparkline are great additions to a sound performer in the PMS market.

Vendor Response

by Vetsolutions on March 07, 2017

Thanks for your feedback Wayne - it's really useful. Sara Morris

Unhappy customer after upgrade to robovet5

Feb 28, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: search for client records good

Cons: unable to do tasks simply e.g. create a list of clients with and without email address

Overall: Virtually no advantage for equine customers with this upgrade. Many things don't work as well as they did on robovet 4. We have had random accounting errors and inadequate support from technical support. No one has taken responsability for looking after us after a considerable investment for a small business and many issues remain unresolved 3 months on. The upgrade has been a time consuming exercise for me and my staff with hours spent on the phone to technical support.

Recommendations to other buyers: needs faster more consistent technical support

Vendor Response

by Vetsolutions on March 01, 2017

Thank you for your feedback Helen. I have passed your feedback on to the Head of Operations. He will be in touch shortly to discuss your concerns. Sara Morris

Robovet and Vet Solutions are Great!

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, with lots of functions which can be used or not used as necessary.

Cons: nothing really

Overall: We have been using Robovet for over 10 years, and still love it! We have always found the layout very easy to use, even for non-techies like us! The ease of use is particularly noticeable when we have a locum vet, for example, as they always find it easy to pick up. Vet Solutions strive to constantly update and improve the system, adding more and more user-friendly functions as time goes by. I plan to stick with Robovet for my practice for many years to come - it does everything we need and more!

Vendor Response

by Vetsolutions on February 27, 2017

Thanks Alison - I am delighted to hear you are so pleased with RoboVet, Sara Morris

Robovet Review

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Really good package, works well. Needs some minor administration upgrades of which we have advised Robovet

Vendor Response

by Vetsolutions on February 27, 2017

Thanks for your feedback Lisa. Sara Morris

Great help clinical wise but not so much administratively

Feb 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the clinical aspect of it, history management, reminders, stock management, appointments management, etc.

Cons: Very weak, almost zero administrative tools to relate the "practice growth" with real life expenditure, taxes, fix assets, etc.
Technically it is impossible to speak of Business Growth without having the full scope.

Overall: Compared to working the old manual way it is amazing and very helpful. However, for being such a robust program I find it lacking of important administrative modules. It is a program that leads you to think you would be able to fully manage a practice when in reality you need to run a complete and separate administration program to achieve that.
The system helps you get an idea of a growth, only based in incomes and client/animal registration but you cant see a full panorama of the expenses, fix assets etc.

Vendor Response

by Vetsolutions on February 24, 2017

Thanks for your feedback Luisa, it's really useful. I have asked our Product Development team to make contact with you to discuss areas for improvement. Sara Morris

Vet Solutions Robovet

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Robovet is easy to use, if your not sure about something support are always available to help and guide you through

Vendor Response

by Vetsolutions on February 24, 2017

Thanks for your review Wendy - I'm delighted you are so pleased with RoboVet and the Technical Supporrt team. I will pass your feedback on. Sara

Robovet - An Essential Move

Feb 23, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility.
User Interface

Cons: Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about.
Some clients not keen on format of invoices

Overall: We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity.
A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility.
We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on.

Recommendations to other buyers: If you don't understand, ask another member of the training team, as another way to look at it might help. If still struggling, ASK FOR NICK - excellent teacher! Print off the help sheets - easier than reading on screen and avoids system lock-up.

Vendor Response

by Vetsolutions on February 24, 2017

Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit. I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that. Sara Morris

Robovet Experience

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Robovet okay for day to day use. Support has got worse over time and the reporting analysis is limited with some basic reports like client turnover and 80/20 reports are not available.

Vendor Response

by Vetsolutions on February 24, 2017

Thanks for your feedback Ron, it's very useful. I'm disappointed that you feel let down by our Technical Support team and by some of the reporting capabilities in the system. I've asked the relevant members of the leadership team to get in touch with you to address your concerns. Sara Morris

good easy system to use

Feb 23, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: simple to use, good lay out of diary.

Cons: Not being able to enter a vet for a time period.
So when we have locum vets in they have to go on diary indefinitely.
Would be better if you could enter them for a week or two!

Overall: Robovet is a good easy system to you, has a few faults and gremlins.
Accounts is worth having extra training on, as if its done wrong can be a night mare to sort out.

Recommendations to other buyers: When entering new stock you have to un tick a stock box then re tick it to make the item have a location. This is very time consuming.

Vendor Response

by Vetsolutions on February 24, 2017

Thanks Debbie - this feedback is incredibly useful. I have passed the functionality requests on to the development team - they'll be in touch if they need more information from you. Sara Morris

Robovet solutions

Feb 23, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Good system had it since opening practice
Easy to use
Good support
Value for money
Has I one whole year

Vendor Response

by Vetsolutions on February 24, 2017

Thanks for your feedback Orianne. Sara Morris

It's alright, but could do with a bit more functionality/support

Feb 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It works, generally

Cons: A bit clunky, fails once in a while, security settings controlled by another party make it difficut to get problems resolved in-house.

Overall: We've used the system for 5 years and found it practical and much better with dealing with our stocking levels than previous systems, however there doesn't seem to be a mad rush to make it easily compatible with other systems (for instance Petlog's Microchip database - surely we could click on a button to 'upload to petlog' all the details already recorded, rather than requiring vets/receptionists to duplicate all the information already on our systems).
Just things like that - the people involved are generally great, but we'd sometimes query why we have a printer server doing nothing when a first time setup would have resolved minor issues.

Recommendations to other buyers: Choose wisely

Vendor Response

by Vetsolutions on February 28, 2017

Thanks for your feedback Tom. I'll pass your comments to the relevant areas for action. They may be in touch with you for more detail if required. Re your comment on Petlog integration, this is offered as part of our integration with Vet Envoy which was released in Feature Pack 24. If you would like to be upgraded please contact our support team. Sara Morris

Show me a system that works well!!!

Feb 17, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We have had the system now for 18 mths. The financial side is made far too complicated and after 18 months staff still struggle to give a refund correctly!! There seems to be little development in the system that we ever hear about. The bolt on for appointments is a good idea but displays poorly on most devices. Support has improved as long as its not help with the financial side.... I've had to wait 3 months for them to look into errors! Reporting is better than most.... but they wont show you more than the basics, you then need to pay for a course to be shown how to use it! They will be keen to sell it to you but don't expect much support from the reps after that!

Vendor Response

by Vetsolutions on February 17, 2017

Thanks for taking the time to provide this feedback Miranda, it's very insightful. I have passed it on to the relevant areas of the business and they will be in touch to discuss it further. Sara Morris

Feedback requested

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Good support from the tech staff - although not always brilliant at getting back to you with feedback. I would welcome a visit from our rep - apparently we do have one. We are not using the system to the full extent of its limits and need help in getting the most out of Robovet. This service should form part of the package and have the need to pay extra for it. You used to have free user workshops but now any seminars are sales driven.
Good recent support from the customer service from our recent cyber attack - thank you,

Vendor Response

by Vetsolutions on February 17, 2017

Thanks for your feedback Nicky, it's very useful. I'll pass your key points on to the relevant areas, they'll be in touch shortly. Sara Morris

Average system

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Fairly simple to pick up the basics

Cons: Terribly expensive.
Clunky system

Overall: Very expensive. Any time your want help or anything from vetsolutions you have to pay a massive amount. Then they will smell in some other charges. Then add more.
Really now heir work the overall service.

Vendor Response

by Vetsolutions on February 17, 2017

Thanks for your feedback Stuart. I have asked our Head of Operations to get in touch with you to discuss your concerns. Sara Morris

Park Veterinary Hospital.

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: The service desk experience needs to improve significantly. The process does not appear to follow the ITIL model or any similar methodology. Customer feedback is poor and we have to ring again and again to get an update on issues logged. There is no apparent SLA on calls logged resulting in poor management of customer expectations. A facility to electronically log service desk calls and provide customers with updates and an estimated completion date/time would help in my opinion. The staff are very helpful however and try to resolve issues immediately when possible. Where this does not happen the process seems to fall down from a customer experience point of view.

Vendor Response

by Vetsolutions on February 17, 2017

Thanks for your feedback Jonathan. I have passed it on to our Head of Operations and he will be in touch to discuss your concerns on the technical support desk. Sara Morris

Robovet review

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The software is good but does have its limitations. The support is not good, some of the telephone support staff do not know what they are doing. If something goes wrong resolution of the problem can be frustrating and time consuming. We pay a lot of money every month for hardware cover but when something breaks there is always a reason why it is not covered. We are looking to change to a cloud based system.

Vendor Response

by Vetsolutions on February 17, 2017

Thanks for your feedback Andrew. I'm disappointed to hear that you've been let down by our technical support team. I have passed your feedback on to our Head of Operations. He will be in touch with you shortly to discuss your concerns. Sara Morris

Robovet review

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stable

Cons: Poor value for money

Overall: I have been a robovet customer / user for 18 years, I have generally been pleased with the product but in recent months new developments have been added at extra cost which previously would have been included in our monthly fee. These new developments promise a lot but are also not bullet proof and have various issues and so are relatively poor value

Vendor Response

by Vetsolutions on February 16, 2017

Thanks for your feedback Paul. I'd be interested in finding out more about your comment on the new product developments and the issues you have experienced with them to see what I can help with. I'll be in touch to discuss. Sara Morris

Recent adopter

Feb 16, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The reports are useful

Cons: There are too many keystrokes per transaction, it is not easy to use.

Overall: The training was not sufficient, and not adapted to the way we in particular we trade. So 9 months later we are still having issues with the system. We were not aware we would have so many problems or we never would have changed.

Vendor Response

by Vetsolutions on February 16, 2017

Thanks for your review Mary. I'm sorry to hear that your experience has been so disappointing and I want to help change that. I have passed your feedback regarding training to our training team manager, Laura, she will make contact with you to get additional information and put a plan in place to make sure you are getting the most out of the system. Sara Morris

Robovet review

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is constantly being improved and is easy to use

Cons: The client accounts can sometimes be difficult for the average user to work out

Overall: I have always been happy with Robovet and have recommended it to many other veterinary practices. Over the past 2 years there have been occasions when it has been difficult to access technical support but this seems to be improving. The functionality has improved and is continually being upgraded so i am happy that it will grow as our business changes.

Vendor Response

by Vetsolutions on February 16, 2017

Thanks for your review Tracey. I'm pleased you've noticed the improvements we've been making in our Technical Support team. Don't hesitate to get in touch if you need anything. Sara Morris

Entire system upgrade

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clear and allows for less mistakes

Cons: Too many unnecessary steps with each new work entry

Overall: Training days were not a great help as poor visibility and unable to see what was being pressed.Far better just get on with it and practice live.Customer support has been excellent,both efficient and effective.

Recommendations to other buyers: None

Vendor Response

by Vetsolutions on February 16, 2017

Thanks for your review Philip. I've passed your comments on to our training team manager to make sure we don't encounter these issues again, apologies that you experienced difficulties during such a vital time. It's great to see your experience since then has been good and that our support team have been on hand to resolve any issues you've had. As always, don't hesitate to get in touch if you need us. Sara Morris

Good all round package for small animal practice

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reliability and software support. Local office just two miles down the road from the practice.

Cons: Limited flexibility in Crystal reports and printing options limited also e.g. no facility to print A5.

Overall: We' had six years of excellent support from the Robovet Technicians and have never been without a system, save for planned upgrades. Would like more flexibility in the Crystal Reports and printing options, for example, the ability to print A5 receipts. Otherwise, Robovet has met or surpassed our requirements in this one center small animal practice.

Recommendations to other buyers: Always felt we were receiving a genuine and honest service from good people.

Vendor Response

by Vetsolutions on February 17, 2017

Thanks Alistair :-) I have passed your feedback on to the Dev team. If you need anything else please don't hesitate to get in touch. Sara Morris