--- title: "RoboVet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoboVet Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/152986/RoboVet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # RoboVet Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RoboVet ## What is RoboVet? For over 30 years, RoboVet has been continuously developed by industry experts to meet the evolving needs of veterinary practices. It’s a powerful, secure, all-in-one PMS that’s agile and designed to boost performance and help practices reach their goals, growing with you every step of the way. With tools like Vetlytics, our built-in BI module, you get real-time insights for smarter decisions. We also integrate with a wide range of trusted technology partners to further support your practice. Direct Dispense, our exclusive integration with Covetrus UK, enables next-day medication delivery, auto consultation-matching, and one-click patient record updates, reducing admin and improving compliance, convenience, and access. Created in response to customer feedback, RoboVet Hosted offers the same trusted PMS with less overhead, greater efficiency, and easy scalability. For practices in remote areas, our on-premise option remains a reliable choice. ## What is RoboVet used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 76% Neutral 18% Negative 7% Starting price £633 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RoboVet?[Manage this product listing](https://www.g2.com/products/robovet/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RoboVet 4.0 (45) VS. [4.6 (294)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price £633 Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (45) Ease Of Use 4.6 (294) Value For Money 3.3 (40) Value For Money 4.6 (280) Customer Service 3.7 (42) Customer Service 4.7 (292) ## RoboVet alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (114)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/152986/RoboVet/alternatives/) ## FAQs about RoboVet Overview ### Which roles and teams benefit most from RoboVet? RoboVet is most used by veterinary practice managers, administrators, and office teams handling appointments, client records, billing, and day-to-day clinic coordination. Veterinarians, veterinary surgeons, nurses, and technicians use it to support clinical workflows and patient care, while directors, owners, and principals monitor practice operations and service delivery. Answer based on 38 reviews Overview ### What company size and specific industries is RoboVet built for? RoboVet is designed for veterinary practices in the UK and Ireland, including companion animal, equine, and mixed animal practices. It suits veterinary businesses of varying sizes that need to manage operations, maintain compliance, and support patient care across clinical settings. Features and Usability ### What are the key features of RoboVet? RoboVet offers appointment scheduling, calendar management, and confirmations/reminders for visit coordination, plus patient intake, patient records management, EMR/EHR, SOAP notes, and treatment planning for clinical documentation. It also includes billing & invoicing, payment processing, electronic payments, inventory management, reporting & statistics, telemedicine, and third-party integrations. Integrations ### Which third-party tools and platforms does RoboVet integrate with? RoboVet integrates with 9 third-party tools, including Clover, LabLINK, Loqate, PetsApp, Rapport, Slice, VetCheck, Vetstoria, and iRecall. These catalog integrations cover payment, lab, address lookup, client communication, booking, and reminder workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does RoboVet offer? RoboVet provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos give self-paced access to recorded guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does RoboVet offer, and how do users rate the experience? RoboVet provides email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe staff as helpful and quick to resolve issues, particularly by phone. However, some report inconsistent technical expertise, delayed feedback and updates, difficult access at times, and unresolved cases requiring repeated follow-up. Answer based on 10 reviews Ease of use ### Is RoboVet easy for veterinary practice staff to use? RoboVet supports everyday veterinary practice tasks, but some workflows feel cumbersome and take time to learn. Practice teams often find booking, charging, and core navigation approachable, including for temporary staff. However, users report difficulty with reporting, repeat prescriptions, account tasks, settings, and some integrations, especially during setup. Answer based on 15 reviews ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) RoboVet supports all three of the features reviewers value most: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, maintain complete and accurate patient histories, and document care clearly, allowing teams to improve day-to-day operations and deliver more consistent service. Billing & Invoicing 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Prescription Processing 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Treatment Planning 3.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress RoboVet 36 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 3.8 (45) 3.8 Based on 45 reviews ## Pricing Value for money 3.3 (40) Basic £633.00 Per Month Value for money 3.3 (40) 3.3 Based on 40 reviews ## Integrations [ Clover](https://www.capterra.com/p/226864/Clover/)[ Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[ PetsApp](https://www.capterra.com/p/232597/PetsApp/)[ iRecall](https://www.capterra.com/p/152672/iRecall/)[ Rapport](https://www.capterra.com/p/60931/Rapport/)[ Loqate](https://www.capterra.com/p/235839/Loqate/)[ LabLINK](https://www.capterra.com/p/205063/LabLINK/) ## Support, customer service and training options Customer Service 3.7 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (42) 3.7 Based on 42 reviews ## User reviews Overall rating 4.0 Based on 45 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(21) 3(8) 2(2) 1(1) Mentioned topic Recent reviews first, then most helpful TE Technician Technician Used the software for: Less than 1 year ### "Good Basic Software" 3.0 July 24, 2019 I have had an amazing experience with RoboVet at this point. It does everything that my small clinic needs. I couldn't ask for any better. Pros The whole idea around this RoboVet is amazing. This software is quite easy to train, learn and use. It doesn't take very long to teach new users how to navigate it. I love that it has appointment options, this makes scheduling much easier. Customer support is fantastic, anytime I have run into an issue they have been quick to solve it. Cons I have not really had any issues with the software as of yet. So far everything has been great. PM Practice Manager Practice Manager Used the software for: 3-5 years ### "Ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2019 Overall we find it very easy to use and it was easy to set up with assistance and adding to it, new services or drugs from the built in libraries is really easy. There are still features on it that we don't yet use as the system continually develops. Rapport as an additional add on it great for all reminders and to run campaigns. Pros The easy to use diary system and with Rapport the online booking facility. Its also great and easy to set up our practice pet health plans within schemes. Its easy to navigate through making it easy to use for the day to day use for booking and charging clients and the ability to release the client so that can pay allowing more time to write up clinical notes. That clients remain in the work with area until cleared which makes it easy to refer back to clients that you have already accessed and may need to go back to. Cons The accounts page is probably the hardest page to deal with, allocating and de- allocating payments, removing credit notes which has caused some issues if they are not removed correctly. Understanding part payments, removing payments. It lost some of the good features that Premvet had. There isn't a report that gives you the ATV and the reports in the business barometer you can't print out or even copy and paste. DI Director Director Used the software for: 3-5 years ### "I would not recommend" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 12, 2021 I am moving away from them. Too expensive for the quality. I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price. It is fairly easy to use but it is overall an old system. It is very obvious Covetrus is trying to get as much money out of it before letting it go. Pros The PMS itself is easy to use, or at least, after 15 years we find it easy. There are very few new features. The updates that really count are very rare. They only really do updates to fix bugs and minor problems. There is never anything excitingly new. They did say the system is build on an old platform and can't be updated any further and it shows. It is intuitive but I find other companies PMS are more flexible. There isn't a kennel system. The account part is very rigid and difficult. Finding missing payments or wrong entry take ages and experience. It does integrate with Idexx and NVS well, not so much with Dragonfly. It does not integrate with any accountancy systems, card machines or telephone systems. Cons I have used Robovet for 15 years. I have seen it growing from the original \[SENSITIVE CONTENT HIDDEN\] to the two following corporates. The major difference has been the customer service decline. They do answer to the phone immediately or near enough but the quality of the answer is sometimes questionable. An example is taking 3 days to install a new computer in reception because nobody could it and paperwork to sign. They charge for absolutely anything and everything. Nothing is included in the monthly maintenance contract. Account for that in the future. No other company does that. I have shopped around now 5 other companies and they have come up the most expensive and the one offering the least amount of features. The system lags behind in many ways, unless you wish to dish out thousand of pounds extra per month. The system has improved over the years but not as much as it should have. Some features are so difficult none of my staff can use them, such as the repeat prescriptions. Absolutely impossible to use it and even customer service often can't explain it to you. Reporting system is vast that once again becomes confusing and again customer service can't help you. You can't use Rapport yourself, you have to ask them every time. Over the pandemic only 1 person in the whole of UK was assigned to it and every posting was taking 7 to 10 days to go live. Appalling. The \[SENSITIVE CONTENT HIDDEN\] wasn't interested in the complaint either. RP RVN/ Practice Administratorr RVN/ Practice Administratorr Used the software for: 3-5 years ### "Robovet Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2022 The software is easy to use and the support team are always on hand to help solve any problems which may arise. Pros It's designed with a veterinary practice in mind and doesn't seem to be a tweaked version from another industry. The features are relevant to what we do. Any one who is familiar with Microsoft Word will find the software easy to use as it has similar layout and functionality. Cons There are many features which I'm sure exist but that I have not found to use. A search function within the help section would be very useful. PM Practice Manager Practice Manager Used the software for: 3-5 years ### "Robovet Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2024 Great support from \[sensitive content hidden\] at the outset (even working beyond his working hours to help with the initial set up) \[sensitive content hidden\] for his continued support and check-in's. Pros Ease of use, simple reporting, library import very quick, Cons Restriction on the diary - for example a locum vet cannot be added for a 2 week period, they have to be put onto the diary indefinitely. AA Admin and Marketing assistant Admin and Marketing assistant Used the software for: 3-5 years ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 16, 2022 there are a few glitches with it and we had a big issue with setting up 2 step verification on our main email which Robovet did not support so we couldnt email or fax to Robovet. We had to set up an App Password in the end to get around it but this is something that needs to be updated. Another issue atm is exporting statements with footers, we need our main office address on the statements but Robovet will not save the data in the pdf when we export, meaning we have to print and scan back in some statements. Pros It is easy to use once you know how to use it Cons There are no similar programs i can compare to so cannot say what i like and dont like PM Practice Manager Practice Manager Used the software for: 3-5 years ### "Must do better" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 4, 2019 Awkward, difficult, everything takes too much effort to do. When printing bills, our last system (VetSys) produced an INVOICE, STATEMENT and BATCH REPORT for every farmer. Robocop has the Batch Number mixed in with the INVOICE, a stupid idea. Farmers want the Batch report separate to keep in their medicine books for inspection. They don't want to trawl through invoices for it and despite saying his to Vetsolutions for the last 6 years, nothing has changed. Forget the fancy corporate stuff and get it working properly. Pros It works most of the time. It's probably as good as anything else on the market, which isn't saying much. Cons Having spent over £13,000 on a new file server, it is SLOWER. Reports are cumbersome and have to be formatted EVERY TIME. Stock reports include zero quantity items which have to be removed manually (painful). Additional information on an invoice has to be created as a JPEG then uploaded repeatedly until you guess the right size (MADNESS). The old file server printed consent forms DUPLEX, the new one takes twice as long and print two single sheets. Vetsolutions spend too much time on fancy crap like logging in with a Microsoft account instead of fixing the basic faults. VS Veterinary Surgeon Veterinary Surgeon Used the software for: 3-5 years ### "Robovet easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2022 Great system Pros The system slows you to follow your work flow through easily. Cons It’s not cloud based, our internet and server system did not work well between sites. D- Director - Veterinary Surgeon Director - Veterinary Surgeon Used the software for: Less than 1 year ### "Robovet - An Essential Move" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 17, 2017 We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity. A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility. We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on. Pros Flexibility. User Interface Cons Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about. Some clients not keen on format of invoices PM Practice Manager Practice Manager Used the software for: 3-5 years ### "Robovet Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 4, 2019 Benefits have been to ensure that clients are being charged accurately and clients are being contacted regularly in an automated fashion that requires no input from staff. This has increased bonding with clients. Pros Product list and set up allows for automatic discounting, POS ensure everything is charged, on line appointments reduces phone calls and allows reception more time with clients, lab results connect automatically to client records as do xrays. Rapport automates reminders and is capable of professional marketing. Cons Durabooks issued to large animal vets have had nothing but issues which has taken hours and hours of time - glad they are being replaced by an app. [View all Reviews](https://www.capterra.com/p/152986/RoboVet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DaySmart Vet vs RoboVet](https://www.capterra.com/compare/133166-152986/DaySmart-Vet-vs-RoboVet)