Who Uses This Software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.


Average Ratings

153 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BirdEye
  • birdeye.com/
  • Founded 2012
  • United States

About BirdEye

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking.


BirdEye Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

BirdEye Reviews Recently Reviewed!


Are you the best ?

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons: There is nothing that I don't like about the software really

Overall: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don't because people will tell you but maybe that's good too and then you'll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought

Why walk if you can fly!!!! Use Birdeye

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Cons: I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.

I wish I knew about Birdeye sooner. The sky will be the limit

Overall: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Vendor Response

by BirdEye on January 11, 2019

Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!

I love my BirdEye

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Cons: There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Overall: We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.

Vendor Response

by BirdEye on January 17, 2019

Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!

Capterra loader

DON'T MISS OUT!!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Cons: Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Overall: In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!

Vendor Response

by BirdEye on January 17, 2019

Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!

Capterra loader

Great Tool for Aggregating Reviews Across Various Platforms

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

Cons: It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.

Overall: Overall, very happy. Good value for the money.

Capterra loader

BirdEye at the Dental Office, I'm a fan.

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general our profession is appreciated. :)

Cons: Yelp does reach out to our office on occasion asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye.

A very positive experience, overall, so far

Dec 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients.

Cons: Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions.

Very Happy with Birdeye

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly.

Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.

Very pleased with my ability to easily respond to and monitor 50+ business locations' reviews daily.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Their robust reporting capability, specifically the feature that allows you to save reporting filters for future use. I also appreciate the sentiment check function in their review request campaigns that prequalifies reviewers and often bars disgruntled customers from leaving public negative reviews (instead reroutes them to a non-public feedback landing page) which boosts our star rating and online reputation.

Cons: Due to third party restrictions, responding to reviews on sites like Yelp and Facebook often requires the responder to link out to the original review on the listing page and the login information often does not transfer, making responding to certain reviews a clunky process.

Capterra loader

Worked Great for our Business

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and straightforward to use and really produced the results we were looking for.

Cons: Nothing really - I found it to be user friendly, intuitive, and loved the dashboard feature.

Overall: Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. The problem is that this was by no means an accurate reflection of the services we provide, rather it was from a few disgruntled or happy "customers" which is quite common in medicine. Once we implemented BirdEye, I started seeing the 5 star reviews pour in. We saw our Google review average go from a measly 3.3 to a 4.6 in 6 months, with other sites trending upwards similarly. As a result, we've seen an increase in our business and couldn't be happier.

Great Service & Easy to Use!

Jul 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software really helps in getting feedback from you customers on what they really like. You can address the negative reviews and promote the positives!

Allows you to have daily feedback from you customers through either email or text notifications.

Cons: I would like to see some added functionality for a business with multiple affiliates/locations. The functionality of the software itself works great though.

Overall: This software has helped us to be better able to manage how our customers feel about us.

Game changing product. Finally a product that actually gets online reputation

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wait so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training.

Cons: We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours.

Overall: Great online reviews

Simple, great, easy

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of using the software and also the automation of the texts and emails. I am so excited to see all the analytics as well.

Cons: Nothing as of yet! It seems like It is easy for me to use so I dont think anything poses an issue right now

Overall: Acquiring more 5 star reviews, but also acquiring them more quickly than traditional methods or email alone.

Simple systems // immense impact

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too.

Cons: I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well.

Overall: It's been a positive experience that provides us with a fantastic (and powerful) platform to connect with guests. I think the support and account management teams are great, and this service has definitely filled a niche purpose that needed filling.

BirdEye is the most successful practice building tool I have implemented. Highly recommended.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: After the initial set-up the operation is seamless and does not require constant user interaction. The system just works and helps us attract new patients.

Cons: For us, we really do not have any complaints. The system is reliable and we have not experienced very many problems.

Overall: Increased production.

Capterra loader

Birdeye is like a breath of fresh air.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch!

Cons: No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner!

Best in the world.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control.

Cons: I wish there is an alarm telling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by.

Best Way to Attract New Reviews

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reviews are extremely important to our clients and Birdeye is the best aggregator that we've used.

Cons: We would love if the review could be applied to YELP but that is not Birdeye's fault.

Overall: Our clients are very happy with the results.

Capterra loader

Game Changer

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So Easy to Use!

Immediate Results!

Quality Control at its finest!

Cons: I don't have any negative comments about this software.

Overall: We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product!

Vendor Response

by BirdEye on January 11, 2019

Thanks Heidi! We love partnering with you to amplify your great reputation online! Your results are amazing and definitely setting you apart from the competition! We appreciate you taking the time to leave us your feedback!

Capterra loader

Good Review Generator

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily get online reviews using this system. It automates the task of asking the customer to leave an online review.

Cons: Customer support can be extremely difficult to deal with at times. You will want to stay on top of them and make sure that it is functioning properly. They will not notify you if the system goes down.

Has increased our visabilty to the public

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software has helped us increase our overall presence on social media by allowing patients multiply ways to leave us a review.

Cons: The only remotly thing I can even think of is that we don't post to yelp, but that is by our choice.

Overall: It has really given us the window to show our reviews to potential patients

Awesome product that has benefitted our practice greatly

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use

Great support

Patient friendly

Quick and easy

Support staff excellent

Rosalind. Is the best

Patients like it

Pricing good

Fantastic software... best of breed. Easy to use with cutting edge features

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: easy to use customer support is great navigation is very simple fantastic company social listening feature is fantastic

BIRDEYE - Stay away!

Nov 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Birdeye might be useful for those doing only monitoring. For those who want to generate reviews they are inconsistent and have no value add. ROI is 0%.

Cons: Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to externally review it on google, facebook, or almost any other third party sites I can find. The whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back.

Vendor Response

by BirdEye on January 17, 2019

Hi there,
Would love to have a conversation with you concerning your concerns. We do integrate with over 150 rating sites and we do generate reviews on those sites. Would like to understand which site you were not able to aggregate into your account. Concerning your surveys, Google does have a policy that you can not review gate, and we adhere to all Google policies as to not put your business at risk. I would be happy to discuss Google's policy further as it relates to your survey requests. As a leader in review generation and reputation management, we do want to ensure all our clients are compliant with all third party sites' policies. Our records indicate we did give you a full refund upon your request. Please contact us if you'd like to discuss further.

Capterra loader

Great way to impove your reputation!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely easy to use and makes requesting reviews simple!

Cons: There is some functionality we wish Birdeye had but mostly it has met all of our expectations.

Vendor Response

by BirdEye on January 17, 2019

Thanks Ashley! Would love to hear your feedback on the additional functionality you'd like to see. Email me at jennifer@birdeye.com with any featured you'd like to see . We are constantly adding features (most recent- webchat!) and we love getting feedback from our customers. Super happy you're finding the software so easy to use and thanks for being a customer.

Positive Reviews EVERYWHERE

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've had more positive reviews (while receiving fewer negative ones) than ever since adding Birdeye to our marketing. I love that reviews are added to FB automatically when they're 5 stars.

Cons: Set up was rather time consuming, but so worth it.

Awesome

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Makes reviewing and responding to reviews super simple. I like that you are able to differentiate from mobile sms review campaigns and email campaigns.

Cons: The presence tab needs more work and functionality. Also there needs to be some sort of implementation with Yelp. Yelp is almost impossible to increase your score. Yelp features the majority of bad reviews and only cherry picks the good ones. I have 28 non recommended 5 star reviews with them and it drops my score terribly. Your software I would completely recommend to every person I know if only it could integrate with Yelp.

I just finished the setup process and it's going well so far!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are so many features that we can get rid of a few other programs we are currently using. I love the fact that I can send out a survey with a link to the review at the end so I don't have to send our customers two different requests. Matt, Heather, and Chance have all been great, the customer support is really top notch!

Cons: Takes a while to set it up if you have multiple locations and a premium account, but that's only because there is sooooo much to go over. I think the time spent will be well worth it in the end.

Overall: Streamlining our review and survey processes into one request and allowing us to have an enormous amount of features that meant we could cancel other standalone products that were doing similar things at a higher price. The customer support is absolutely fantastic!

AMAZING, CLEAR, FUN

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: VERY TECH SAVVY SOFTWARE. Rosalind taught me many short cuts to doing things that I believed was very hard.

Cons: I wish you guys could automatically integrate my information from Dealertrack instead to manually enter everything. Tends to be very tedious.

Overall: Access to all my reviews from different websites on this one software system. Makes my life easier instead of having to jump around websites.

I am deeply happy with BirdEye. The functionality, the training, and the team are all top notch.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is truly the exact service that our organization needs. It provides all the insights, the response ability, the organization, and the customization that we needed, and our team is thrilled with it. Additionally, all of the BirdEye team with whom I've interacted since the beginning(!!) has been outstanding. I feel equipped to lead my team in implementation with the support of the BirdEye team.

Cons: I wish that there were more user permission levels. We have a number of positions at a store level that don't need need the ability to respond but need access to the platform. I sometimes find the organization isn't intuitive to me, but I do understand the logic behind the structure.

Capterra loader

Awesome Customer Support

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use and it does result in more reviews. Plus the customer support has been great.

Cons: Not able to integrate sharing of Yelp reviews. But that is more of a problem with Yelp.

Great Reviews Tool

Oct 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: It is pretty user friendly once you get the hang of it.

Cons: It does take just a few sessions to figure out how to use the tool, effectively.

Overall: Great Support team and pretty cool reviews tool.

Capterra loader

Very beneficial and easy to set up.

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Since implementing BirdEye review system our business (~6 months) has gotten more reviews than the previous 5 years.

Cons: The only downside I can think of is that some of our clients are older and don't like receiving text messages. We told them they can opt out easily but sometimes its hard to explain technology.

Overall: Great for google reputation.

One account to track reviews and invite customers for reviews.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Once we made the decision to sign up with Birdeye I was given an account manager to help with our onboarding. She was professional and thorough in explaining the product to me during our Webinar. Birdeye is a pretty straightforward and easy to use the web app to track reviews and set rating goals. With Birdeye you can run review Campaigns to help boost your online reviews, you can run reports so you can analyze Daily, Weekly, Monthly, Quarterly and Yearly review activity with average rating. You can also set up social accounts (Facebook, Twitter, Google+ and Linkedin) Birdeye also has a pretty hearty backend that will allow Developer API's, Mobile Apps, Website API integration and SEO rich snippets plus a dozen more advanced items. You can really dig into Birdeye and use this fantastic tool to help take control of your social media presence and review ratings.

Cons: I really have no cons at this time. We've been using Birdeye for several months and are happy with everything.

Birdeye Review

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: BirdEye gives regular , prompt feedback from my patients, it makes following up with my patients so easy.

Cons: I have not found anything yet that I do not like.

Overall: This service keeps tabs on my reviews so I see EVERYDAY how my staff is doing. I can address the few issues I have had quickly while it is still fresh in everyone's mind and turn a negative into a positive!

Capterra loader

Brand Reputation Management Made Easy

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is phenomenal! I had a few glitches in setting up our account and they were always resolved quickly and reliably.

Cons: It is a bit more expensive than others on the market, but you get what you pay for. We were originally with another low cost provider and the service and reliability were terrible.

Good Features, Good Price

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Dashboard is easy to use and everything is right there.

Cons: After the initial set-up, when I wanted to make some changes, You need to remember you need to make changes to all platforms. Wish they had a feature that when making changes to one they update all. Once I figured that was the issue, all good.

Quick and helpful

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it lets me connect with upset users easily and discretely. I never have to worry that I've missed a response.

Cons: The user interface could be more intuitive- specifically on setting up the competitor insights. It's great software. I would just recommend hiring some UX help.

Simple to set up, great customer service thus far!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We just signed up with Birdeye and so far the installation, training, and customer service has been great! Tucker helped get us on board and answered all my questions and concerns and CSR got us installed and provided training on the software. Great at getting back to me and answering any questions I had, system is very user friendly!

Cons: Just signed up with Birdeye and so far we haven't run into any issues with this software so far. We are located in Canada so I know that having a local phone number sending the messages is important to some clients or else they don't open.

Overall: Generating more reviews and online awareness

I love this service so far, for what I wanted with my business. I wish price was better.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that they filter negative reviews before they reach major search engines. This was a major drawback in the prior service I was using. This way I still get to hear the client's cause of dissatisfaction and address the issue directly with them, rather than having to explain myself on the search engines.

Cons: I wish they would offer more services like appointment scheduling, confirmations, website management and optimization etc so that I could have everything in one place instead of paying different companies to manage different things.

Overall: Receive more reviews for my business that go directly to search engines.

Birdeye is an amazing software product, easy to use and produces amazing results.

Jan 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple, clean and efficient. User friendly by far the best social media integration system our practice has ever used.

Cons: The only con is that if a patient would like to opt out of this system they cannot do it on their own... we have to do it for them.

Reviews

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This helps you filter out bad reviews from clients while posting the good reviews on many sites that your clients have access to.

Cons: The integration took a lot of time with our CRM and their company so I wish that process was streamlined more.

Our experience with Birdeye software and the staff has been wonderful.

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy to use platform takes the guesswork out of promoting your practice with online reviews. Birdeye has increased the volume of reviews for our practice, thus improving our online presence.

Rosalind is a gem. She provides exceptional support, excellent follow through and responds quickly and efficiently to all correspondences.

Cons: It is difficult to answer this question. Currently we do not have any cons with the Birdeye software.

Capterra loader

Birdeye simplifies the process of obtaining 5-star customer reviews.

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It takes all the guess work out of asking customers to give you reviews. And, Birdeye will reach deep into your customer database and ask for reviews. It provides of mechanism for getting negative feedback in way that doesn't show up in your reviews, and therefore allowing me to fix problems. Their are also plenty of side benefits, such as a review site they set up for you. Good value for the money.

Cons: Sure, it would nice if this service were offered for free. But that's not the case. I haven't had anything else come up in the time that I've used the service.

Has generated more reviews than other methods and programs I have used.

Mar 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Generates reviews to google and other top sites.

Integrates easily and well with my practice software

Cons: Dashboard- I think the dashboard is not all that user friendly and is somewhat cumbersome.

Value- the monthly charge is pretty high considering the thing is on autopilot. Ideally the should charge more for upfront set up cost, but less monthly, if they want clients to be long term users.

Overall: Increased reviews-primary reason I signed up and it has worked as planned.

Bird Eye is amazing!

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, quick responses from the support team

Cons: There is nothing I do not like about the software

Overall: Bird eye has helped me boost my business and bring in new clients from different avenues of the internet. Thanks Bird eye!

Birdeye - Good But Overpriced

Aug 23, 2018
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The software works. They keep it updated. It is easy to use. They pay attention to the industry and make changes when necessary. Whenever we had a customer service issue, the problem was resolved.

Cons: Even with the discount they give agencies, it is still expensive for low volume small businesses. I can see the value for a higher volume business. But most of our clients only had 3-5 reviews to request per month. We were able to find an alternative that works just as well but at a far lower price. (We can offer all of our clients this service for the cost of a single client with BirdEye.)

If you are an agency and cancel your agreement, they will go after your customers. It created a headache on our end because all of our clients were calling us wanting to know what the deal was. Just something to be aware of.

There were a few features missing that seemed like they would be included. But BirdEye is improving their system frequently. So I imagine that is just where the company is at rather than a reflection of their intention to put out a good product.

Overall: Our experience wasn't bad. We got what we paid for. It is just that the software is on the extreme end of being overpriced. (For our purposes.) And it was pretty annoying when they started to call our clients individually, but I suppose that should be expected to a certain extent.

Vendor Response

by BirdEye on September 07, 2018

Thank you for your feedback. Customer happiness is our top priority, so I'd like to discuss your concerns with you. Can you please reach out to me directly at jennifer@birdeye.com. -Jennifer Campisi, Mgr Customer Happiness

Capterra loader

I received a BirdEye email after a personal shopping experience, after some research, I signed up!

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at BirdEye seems to share our business ethos and are excited about helping us grow. I'm impressed with the ease of use and both the earnest and professional vibe that the follow up correspondence gives.

Cons: I don't see any Cons up front, it seems that any issues I might have could be quickly addressed by rep and the BirdEye support team.

Its been a ride

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews

Cons: We have had some issues that have caused us to not receive reviews for periods of time due to issues with setup working with Birdeye

Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through

Vendor Response

by BirdEye on September 07, 2018

Thank you for your feedback! We love that are you are getting quality reviews with ease! I'd like to discuss your account further with you. Please contact me at jennifer@birdeye.com -Jennifer Campisi, Mgr. of Customer Happiness

Capterra loader

Powerful and versatile customer service tool

May 02, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with Zapier. Versatile enough that I can literally refer contacts to just about any site to leave reviews, and even send iOS contacts to one site or multiple sites while Android contacts are served other sites, while email contacts are offered still another set of choices.

Cons: Does not refer users to Yelp. Also, does not have built-in referral or loyalty functionality or even integrations. Does not do product reviews. This forces me to use multiple tools to offer all this functionality.

Overall: SMS feedback generation. It is powerful!

Capterra loader

Effective and achieves our corporate objective for online brand improvement

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Cons: My biggest frustration is our inability to add other review sites that are specific to our industry. We would like to parlay our Google reviews to EnergySage to improve our online reputation.

Overall: Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues.

I have had BirdEye for two years, and I would recommend them.

Sep 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and takes the job of a staff member who wasn't doing it! It is more difficult than you think to have your employees ask for reviews. This automation helps significantly.

Cons: Well, it has been difficult to integrate with my PM software. But customer support stepped up and made a solution that works for me so I didn't have to find another company.

Capterra loader

Excellent Review Software

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love this for allowing us to see reviews from our patients quickly

Cons: Can be an issue to figure out who actually wrote the review

BirdEye Website Reviews

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process for setting up BirdEye is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive.

Cons: The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month.

Overall: Very good software to work with, easy to use and outstanding customer support.

Capterra loader

The people at BirdEye are great to work with. We are having great results gaining online reviews.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about BirdEye is that it is easy to use and monitor. The on-boarding process was great and the technician helped me set up the system so everything runs automatically.

Cons: What I like least about BirdEye is that I am not able to get Yelp! reviews. I don't think this is due to any problem with BirdEye, but it is still an area I would like to improve.

Overall: The benefit I get from BirdEye is an automatic system for gaining feedback from patients and requesting on-line reviews from them too.

Birdeye review

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows us to send a review request once and Birdeye does the chasing. Has helped us increase the number of reviews significantly with next to no effort.

Cons: Can be a little slow to log onto the system.

Overall: Good. The customer service is excellent although you have to contact them through email and wait for a response the following day.

Top notch, easy to use

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the way you can push review links out to patients via sms, it makes asking for a review a seamless part of any visit or appointment to our facility. Highly recommended to any business that wants to increase the amount of reviews on their site.

Cons: It would be nice if there could be a way to add in a customized survey about your service, where specific questions could be answered. It would be another valuable way in which you could test new features or services.

getting reviews set up for ease of use for client yet have the reviews seen by other social accounts

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: nice easy way to get reviews completed by clients automatically and share on social media sites. I love that there are additional features too. And that my company gets a copy of the reviews.

Cons: not able to re-send review request to clients if within 180 days of being sent. somethimes we need to send again to remind clients to prsent a review

Team did a great job explaining the programs features

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and that is the determining factor in my staff using it. They have already expressed their excitement to use it.

Cons: I really don't have any complaints about it. I am just beginning to use it so I will let you know as I continue to use it.

Good results, not real good customer service

Nov 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It drives good reviews to the sites of our choice. Fairly easy to used. Good reviews drives business our way and that the best thing.

Cons: Send them emails for service and they usually never respond. We lost our original inside contact there and that's when the service level decreased.

Overall: More business, we think.

Great product - amazed by outstanding results in first 30 days

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are looking for a reviews platform that can help us get more reviews on google for our 7 real estate properties. We were considering 3 platforms and I'm glad we finally picked BirdEye. In the first month of our service, we got 73 google reviews. The entire marketing team is amazed to see the results

Overall: So far we have seen great improvement in our review volume and online ratings. We are hopeful that this will help us get more customers and enable us provide better customer experience.

easy-going , intuitive, and worth the value

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Filtering bad reviews before they ever reach the net. I also like the text message functionality as many clients are unlikely to unilaterally visit a site to review an attorney's services.

Cons: Price is a little steep. But then again I don't know what arrangement your company has with wireless carriers, nor have I fully realized the potential uptick in my own business due to the increase in reviews. I just onboarded today so....

Excellent software

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our office has been using BirdEye for about a year and it has helped us get more positive reviews. We don't like to have to ask clients to do this and understand how important this is these days so BirdEye takes the stress out of that.

Cons: It can be a little confusing setting up the client information and checking in to see if someone has written the review, but BirdEye notifies you as soon as the review is posted.

Birdeye is a wonderful tool to automatically get reviews from my dental patients

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software steers my patients to leave reviews on the sites that matter such as Google, Healthgrades, Facebook, Yelp instead of their own review website that they control. This is what other companies do.

Overall: Instead of expensive advertising, I can broadcast my client/patient experiences across a range of review platforms.

Once the software is installed, it runs seamlessly in the background integrating with my Practice Management Software.

Capterra loader

An exceptionally smooth, easy to use, effective review collection system

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to explain to our customers and it's easy for them to post reviews. The best thing is that they are leaving Google, Facebook, and BBB reviews, not just some third party reviews that don't help as much.

Cons: I have used a number of other services and this is by far the best. I honestly can't think of anything I am not satisfied with.

Overall: We are getting actual Google, Facebook, and BBB reviews!

Great customer service. Easy to use!

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love being able to keep up with and manage our clients' reviews. In this day and age it is so important to have a good presence on the web and this product helps us to do just that.

Cons: Still trying to navigate all its functionality from a management stand point. Trying to find my way around the screens to find the information I need.

Overall: Helped us generate reviews and get them posted for greater visibility.

Extremely smooth and informative

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that we most enjoy about the software is being able to view all of our social platforms from one dashboard

Overall: The amount of attention that BirdEye gives to you makes you feel like you are their only client. It's awesome to know that an answer is never more than a few moments away.

The only downfall that we see is that we cannot post directly to the social media platform from the dashboard, but that is no problem.

Capterra loader

Breath of Fresh Air

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly. And they have Excellent support!

Cons: Honestly I do not have any Cons right now

Overall: We have been using BirdEye for about a month and a half now. The support they have given us is amazing. Cost is minimal compared to what we were paying....with no results. Our google reviews have increased and they have held our hand getting it running. So excited and would recommend them to anyone!

Very good and easy to use.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and check how everything is going. Also very good return on just a small list of 100 customers sent. Very excited to see the results of our entire database.

Cons: Costly. I do see the value and understand how it works. It makes sense that I cut back the cost of google ad words to put into this so I have better quality but the price is still a lot.

Love this product!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. We really didn't have to do anything! Our goal was to increase the number of reviews knowing that it would increase the ratings. Without BirdEye we would not have achieved this. Could not be happier with the result.

Cons: I did receive a few complaints about too many emails. Emails went out to all new members and I should have clarified how many times they would be asked to review.

New to Birdeye

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product seems to be very promising...Just getting started so hope to have more to share in the very near future.

Cons: Running in to some bug issues - but support is standing behind it I am utmost confident all will work out great.

Overall: The support and training has been top notch. I cannot wait to really get up and running with this product and see what it can do for my clients.

Great product for obtaining feedback from clients and online reviews.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Extremely easy to use, Improved my SEO placement almost immediately- I dominate page one in my area for organic search, technical support, customer support, flexibility with billing issues,

Cons: It's a little expensive for my level of business, but the live support is awesome! I guess its hard to put a price on stellar on line reputation management.

Capterra loader

Excellent follow up and training

Mar 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just started using and I like the features and ability to follow up and connect with customers to get a real view of our staff's performance in the field and actually get good reviews to post. In our industry, we can do 1000 things great and no one will hear or know about it, but the one time we drop the ball, we get blasted. Birdeye will help us to overcome this.

Cons: It's definitely not cheap and results on value will only be calculated in the future. The system will also take some time to really learn, although Birdeye did a good job in training and follow up when they noticed limited usage.

Overall: Will evaluate over time, but I want to get better engagement from our good customers and therefore improve our ratings.

We Love BirdEye

Mar 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customer service is fantastic. They are always on top of everything when you need them. Not everything is simple on BirdEye, but they make it as easy as possible to resolve.

Cons: Adding single contacts is a bit of a pain and I don't think the software is as user-friendly as it could be. I'm not as comfortable navigating this as I would like to be.

Professional and easy to use. Set up was a breeze and customer service is top notch.

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User interface is very neat and easy to navigate for patient's to leave reviews. Appreciate the extra service of maintaining a continuity of practice information across all business sites.

Cons: Nothing at this moment, I am happy with the degree to which I've been helped and also appreciate the ease of contacting someone for help with program.

Birdeye Review - superior reporting - not at good though at reviews

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Reporting in this tool is top notch. Includes NPS scores.

Cons: At a retail level it does not work nearly as well as our prior tool Podium.

Birdeye lacks a Chrome Extension.

We have discussed with Birdeye support and product management this key feature missing.

They seem disinterested.

We'll most likely move back to Podium when our agreement is up.

Overall: Great reporting.

Great support team.

Lacking a key feature though (Chrome Extension).

So we will most likely move on.

We are still new to BirdEye but everything seems to be great so far.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The most appealing feature to me is the amount of customer support and detailed FAQ list making it easier to get started for first time users.

Cons: The whole set up seemed a bit intimidating and overwhelming at first but once I got started I realized it was relatively simple.

Overall: We are excited to see new Google and Facebook reviews.

Capterra loader

Just getting started with this service but, I'm excited to see how it might help our online presence

Apr 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Seems easy to use and most of the concerns I have about the end user's experience seem to be thought out already. My initial impression is that it will help us have better control over how we appear online.

Cons: The price is a bit higher than other service but, does include features that are not offered by others.

Capterra loader

BirdEye has been great!

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Really looking forward to this software allowing us to enhance our online presence and increase the number of our reviews. Really looking forward to implementing the software with my team!

Cons: I am not familiar enough with the software to share any cons at this point. The software has been user-friendly so far.

Good service so far

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had a 1 week trial and it looks like it worked well

Cons: I don't have enough experience to answer this question

Great service

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and great customer service

Cons: None it's been very helpful.

Overall: Great product has really helped my business get quality reviews

Vendor Response

by BirdEye on January 11, 2019

Thank Dr. Anderson! Glad you find the integration super easy on your staff and patients! Thanks for the kinds words on our support too! We are glad you're part of the BirdEye family. -Jennifer Campisi

Frustrated with support and response

Oct 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: One of the salesmen, Peter, at the WIO was polite and understanding.

Cons: We did not find that Birdeye helped achieve the promised goals of generating google reviews after a three year period.

Overall: When addressing our frustrations and concerns politely and sincerely, solutions were not offered and/or ignored.

Vendor Response

by BirdEye on January 10, 2019

We're sorry to hear about your experience. We strive for every customer to be delighted. Please reach out to me at jennifer@birdeye.com so I can fix any pending concerns or issues.
-Jennifer Campisi, Director of Customer Happiness

A great experience with great results.

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the ability to track all of our locations at one time and the ability to respond to reviews directly form dashboard.

Cons: Can't really think of anything that I dislike. Its easy to use and uncomplicated. Overall, it been a good experience form day one of implementing it in our offices.

Capterra loader

Customer service was quick and effiicient.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So far it is very intuitive and easy to use. I really like the ability to aggregate my reviews. Really helpful to manage them and respond if needs be.

Cons: Not sure yet. I just signed up a few days ago. I like to play around with it myself to become familiar before too much formal training.

great follow up and communication

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and wide range of internet sites allows pain free reputation management. social media add on is a tremendous time saver for my team.

Cons: have not come across a negative feature a or issue with the software.

Overall: help with seo and provides research feature from existing clients for potential clients

BirdEye

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for our employees and our customers.

Cons: We haven't had any issues with the product.

Overall: Excellent customer service and it's nice to have someone helping to watch out for our business!

Vendor Response

by BirdEye on January 11, 2019

Thanks so much for the review! We appreciate you taking the time to let us know how much you love BirdEye! Thank you for being a customer!

This service is a vital part of our new marketing, as we move to social media.

Jan 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Online reviews were a complete mystery to me, and I was falling behind my competitors as a result. BirdEye's request system, and their ability to autopost to Facebook, makes this a breeze. Clients response rates are nice and high, in part because the text message BirdEye send makes it very easy to post a review .

Cons: It would be great if the reviews could be posted to Google+ automatically. I understand Google does not allow this. Other than that, it appears they distribute to all the relevant review sites. It can be a bit difficult finding certain features and settings in the admin browser, but i am getting the hang of it.

Easy and professional to deal with

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Limits my exposure to harmful, mindless reviews. Also, the review requests are sent out by a BirdEye team member, so my staff doesn't have one more thing to do each day!

Cons: It costs money, but everything worthwhile does! So I have put it into my operating budget for the year.

Superb!!!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites...

Cons: If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.

Onboarding Birdeye

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The initial call was very informative. The customer representative was very professional and timely in getting back to me.

Cons: We just started with Birdeye and so far I think it is very user friendly and I don't have any complaints.

Overall: I think Birdeye is a great company to work with.

Capterra loader

Easy Implementation; Customer service and onboarding process was top notch.

Apr 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software allows my firm to easily obtain feedback from clients. What would be an 8-10 step process for us in house - is now a one step process.

Cons: I do not ave any any cons for this this product. I have not had any bad experiences with this product or the company.

Good customer service. We just started today.

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most is that you can combine all the sites in one. I like the customer service. We will see at the end of the month how it goes.

Cons: The software seems to be working fine. We will evaluate in a month from today, because we don't have enough information yet.

Capterra loader

Called them on a lark, got great followup, signed up and Boo-Yah! I got a tour and functionality++

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Control over social media platforms, with a multiplier effect on reviews. Kind of like a Gods eye view and ability to reach out and seek honest input

Cons: None, yet, I am brand new to the software. I will have to delve more into the product but saw nothing adverse yet...

So far, so good!

Nov 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is sweet and to the point! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results.

Cons: It takes 24 hours for the reviews to show up on the software. Not all that bad, but I like things now!

Great! Super user friendly and rep was very patient with me, a technological non genius!

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reviews are very important to us, and BirdEye is awesome when it comes to the organization and implementation of these reviews!

Cons: So far, nothing that I do not like. Maybe if there was a way to use Yelp ratings...? But for now, I like it all!

Professional and friendly. Good from the sales people to the training personal to the online service

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It software is flexible and comes complete with training and great customer support. Everytime I ask for help, they are quick to respond.

Cons: Taking me time to switch over from previous supplier and get data in right format. But service is assisting

Great software but needs more tiers

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to see everything on one page. Data analysis and customer management is amazing.

Cons: I wish it had more tiers of customers. I find this version little bit overpriced for what it does, especially being a small business.

Overall: great platform

Easy and Great

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!

Cons: I don't have anything negative to say. Birdeye has answered all my questions and I love the constant updates.

Finally a way to manage those negative people

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is always a hassle when you have people out there whose main goal in life is to post negative messages

Cons: You can't always get all the negative information out there but it does a pretty good job of finding most of it

Overall: get rid of those ney sayers

asya nd great

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: very simple and easy to use. Very informative and helpfull staff. Do it already and dont hesitate! It will make you and your team happy

Cons: nothing. I just like it allot. It is the way the world is going. Happy customers get more customers.