Who Uses This Software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.


Average Ratings

238 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BirdEye
  • birdeye.com/
  • Founded 2012
  • United States

About BirdEye

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking.


BirdEye Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

BirdEye Reviews Recently Reviewed!


Terrific Business Software

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Review organization and management. Internet scanning for reviews.

Cons: I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Overall: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Vendor Response

by BirdEye on May 08, 2019

Hi Mary,

We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Are you the best ?

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons: There is nothing that I don't like about the software really

Overall: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don't because people will tell you but maybe that's good too and then you'll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought

Why walk if you can fly!!!! Use Birdeye

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Cons: I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.

I wish I knew about Birdeye sooner. The sky will be the limit

Overall: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Vendor Response

by BirdEye on January 11, 2019

Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!

Experience Management through BirdEye is an awesome experience

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BirdEye has made experience management a wonderful experience.

We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape.

It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc...

Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Cons: Switching from setup to campaigns could be easier.

Overall: Decision making is now done with data. The data tells us what needs to change. That makes things easy.

I love my BirdEye

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Cons: There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Overall: We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.

Vendor Response

by BirdEye on January 17, 2019

Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!

Capterra loader

DON'T MISS OUT!!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Cons: Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Overall: In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!

Vendor Response

by BirdEye on January 17, 2019

Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!

Capterra loader

Great Tool for Aggregating Reviews Across Various Platforms

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

Cons: It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.

Overall: Overall, very happy. Good value for the money.

So easy, so powerful

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn't necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients.

Cons: When it come to reasons not to have this software installed, there are truly none. One might think that there's some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.

Great Reveiw Managment Site

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Birdeye has really giving us a sense of how were doing as a company it allows us to view incoming reviews so we can approach them and answer a clients concerns quickly We also really enjoy how it emails us the reviews that were submitted there star rating and the customers comments and concerns . I would highly recommend this software to any one looking to get a handle on there business from the reveiw stand point

Pros: Its easy to use my company started using the software about a year ag and we really enjoy it, were pretty competitive in my office so we all really like that it tracks who sent them there average review rating and how many were opened and submitted it really gives you a feel for how your doing on the customer service front

Cons: I wouldn't say its a con per say but we have noticed the site runs a bit slow and submitting a review request does take a few moments, but other then that were happy with it

Great for Review Generation in the Healthcare Industry

May 07, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices.

Cons: Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution.

Overall: My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.

Great Reviews Easily Posted by your Patients

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
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Comments: We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

Pros: This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.

Cons: I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.

Recommend birdeye to all business owners

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye!

Pros: The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end.

Cons: To be completely honest, there isn't anything we don't like about it. Everything has been a positive experience and has gotten us the results we want.

Capterra loader

BirdEye at the Dental Office, I'm a fan.

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general our profession is appreciated. :)

Cons: Yelp does reach out to our office on occasion asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye.

Easy Peasy

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool.

Pros: Love using Birdeye. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers.

Cons: I haven't had any issues. Very user friendly.

Helped my office tremendously

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I am a office manager at a dental office. After using BirdEye for about 2 month we started doubling the new patient we were getting per month. We were getting 10-15 new reviews per month which BirdEye made it easy for the patient to leave. It's heped out my office a ton!

Pros: Not having to do anything to send out the review. BirdEye works with the software I use in my dental office so I don't have to do anything to get the reviews sent out.

Cons: It would be nice to have someone call and check in making sure you know if there are any new features that are added.

Love it!

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: It has been very easy to set up and use. I wish we had done it sooner!

Pros: This software has made it so easy for our patients to go online immediately after their appointment and leave a review. We have had a tremendous response and built our google reviews through bird eye, and it is bringing us more customers as people see the reviews online! I love that everything is consolidated into one place for all social media, and it makes it easy to monitor.

Cons: Nothing! It has been so user friendly!

Worth it!

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: New patients have increased significantly based on positive reviews generated by BirdEye. The best investment.

Pros: The review requests are automatically generated and patients are encouraged to leave reviews. It has fueled my practice growth! Also love the option to reply to the patient if they have feedback for the practice and how we can improve.

Cons: I had one patient complain that she already left a review and was still asked to leave a review after her service. I'm not sure if this is true or not.

A very positive experience, overall, so far

Dec 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients.

Cons: Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions.

Great idea that really works with a little elbow grease.

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have realized that our Google reviews have skyrocketed since doing two things: 1) continuing to ask individual patients personally during their appointments for reviews and 2) Birdeye following up with a link and a reminder.

Pros: For the most part it works behind the scenes in a very unobtrusive way. You don't even have to think about the review request texts and emails They are worded so well that the patients have not complained about frequency or message like they have with some of the other services we have implemented in the past.

Cons: It's a little pricey. But hard to complain too much as it does work.

Very Happy with Birdeye

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly.

Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.

Very pleased with my ability to easily respond to and monitor 50+ business locations' reviews daily.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Their robust reporting capability, specifically the feature that allows you to save reporting filters for future use. I also appreciate the sentiment check function in their review request campaigns that prequalifies reviewers and often bars disgruntled customers from leaving public negative reviews (instead reroutes them to a non-public feedback landing page) which boosts our star rating and online reputation.

Cons: Due to third party restrictions, responding to reviews on sites like Yelp and Facebook often requires the responder to link out to the original review on the listing page and the login information often does not transfer, making responding to certain reviews a clunky process.

Capterra loader

Worked Great for our Business

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and straightforward to use and really produced the results we were looking for.

Cons: Nothing really - I found it to be user friendly, intuitive, and loved the dashboard feature.

Overall: Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. The problem is that this was by no means an accurate reflection of the services we provide, rather it was from a few disgruntled or happy "customers" which is quite common in medicine. Once we implemented BirdEye, I started seeing the 5 star reviews pour in. We saw our Google review average go from a measly 3.3 to a 4.6 in 6 months, with other sites trending upwards similarly. As a result, we've seen an increase in our business and couldn't be happier.

Hands-Free Customer Feedback

Apr 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our Google ranking has increased by 0.5 since we started using BirdEye approx 6 months ago. Being a mature salon, this helps us gain greater visibility online and attract new customers more regularly.

Pros: BirdEye seamlessly manages our client feedback and allows us to get in front of an unhappy client before the post a negative review on Google or other social media. I also like the fact that is constantly working behind the scenes to increase our Google rating and get us a better SEO ranking.

Cons: The interface takes some time to get a hang of, but mostly because there is a lot of information that is captured and a lot of features for sharing client feedback across various social media sources.

Exceeded my expectations

Apr 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We have used birdeye to successfully solve poor google review ratings for many of our clients.

Pros: Birdeye has an excellent way of bringing all the data you need into one place and providing the management / user tools you need to engage with clients and teams. The real-time notifications, review dashboards with goals and targets, and user management are my favourite features.

Cons: At times I found it hard to navigate between master settings and client settings. But once I got the hang of it, no issues!

Great Service & Easy to Use!

Jul 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: This software really helps in getting feedback from you customers on what they really like. You can address the negative reviews and promote the positives!

Allows you to have daily feedback from you customers through either email or text notifications.

Cons: I would like to see some added functionality for a business with multiple affiliates/locations. The functionality of the software itself works great though.

Overall: This software has helped us to be better able to manage how our customers feel about us.

Game changing product. Finally a product that actually gets online reputation

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wait so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training.

Cons: We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours.

Overall: Great online reviews

Simple, great, easy

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of using the software and also the automation of the texts and emails. I am so excited to see all the analytics as well.

Cons: Nothing as of yet! It seems like It is easy for me to use so I dont think anything poses an issue right now

Overall: Acquiring more 5 star reviews, but also acquiring them more quickly than traditional methods or email alone.

Simple systems // immense impact

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too.

Cons: I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well.

Overall: It's been a positive experience that provides us with a fantastic (and powerful) platform to connect with guests. I think the support and account management teams are great, and this service has definitely filled a niche purpose that needed filling.

BirdEye is the most successful practice building tool I have implemented. Highly recommended.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: After the initial set-up the operation is seamless and does not require constant user interaction. The system just works and helps us attract new patients.

Cons: For us, we really do not have any complaints. The system is reliable and we have not experienced very many problems.

Overall: Increased production.

Reviews with BirdEye

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Comments: BirdEye has alot to offer our busy dental office. We have the ability to text our patients, When phone calls are unresponsive. The ease of the reviews and the response is definitely helped our ratings.

Pros: We really like how easy it is to use BirdEye. The response from our patients has been a highlight. The ease of sending out a review and the immediate 5 star ratings, we receive. BirdEye has helped us with the positive feedback towards our dental office. I would recommend BirdEye to everyone.

Cons: Knowing how BirdEye works now, I Initially thought the Fees where a bit high. However, BirdEye is working for our dental office.

Capterra loader

Birdeye is like a breath of fresh air.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch!

Cons: No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner!

Best in the world.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control.

Cons: I wish there is an alarm telling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by.

0 to Hero!

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very Pleasant!

Pros: When i fisrt started with Birdeye my reviews were in the dumps! Now I have over 1000 5 star reviews!!! Thanks Birdeye!

Cons: Absolutely Nothing! Birdeye has brought the reputation of my practice to the forefront of our community!

Highly effective

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've spent a lot of money over the years trying to boost my online ranking. Bird eye has been the single most effective thing I have implemented.

Pros: Ease of use for reviewers and how fast they send the reviews to me

Cons: Some older clients can't figure out how to post

Bird Eye is the BEST type of "set it and forget it" review system. It works!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We want to make sure that we are on top of any concerns they may have, but when our new patients can get up to date word of mouth testimonies, it speaks volumes.

Pros: It allows me to focus on the things that I need to in my office while knowing that we are not missing out on reaching out to our patients for their experiences.

Cons: We've been using Bird Eye for a couple of years now and I don't have any cons as of yet.

Best advertising investment ever

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Before Birdeye we had few google reviews. Now we have many.

Pros: It gets people to post reviews. It also lets me know instantly if a patient has an issue so I can rectify it.

Cons: No complaints. Support was fantastic the one time it shut off.

Best Way to Attract New Reviews

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reviews are extremely important to our clients and Birdeye is the best aggregator that we've used.

Cons: We would love if the review could be applied to YELP but that is not Birdeye's fault.

Overall: Our clients are very happy with the results.

Great service for any business!

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our business has experienced tremendous positive reviews since we started using BirdEye.

Pros: This service fixes the major problem with what is wrong with review sites!

Cons: There is nothing that we didn't like about this software.

Great system

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have seen a dramatic jump in our reviews from patients in the year or so we started with Birdeye.

I am very pleased with the system, the service and the overall results.

Cons: Nothing really that I can think of. Maybe a price decrease for return customers.

Overall: Our client reviews have increased from 1-2 month to 10-15 month. Everything they promised has come to fruition.

Great Service for Building your referral network

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a noticed an uptick of business when we receive new customer referrals.

Pros: I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Cons: I have no complaints, just need to be more attentive to having my staff follow up on all our clients by sending them a Birdeye response.

Easy to get revies

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mostly it's easy to keep track of all the reviews across the web.

Pros: Makes getting reviews automated. Patients use it on their own time.

Cons: The interface can be a bit more user friendly.

Capterra loader

Game Changer

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So Easy to Use!

Immediate Results!

Quality Control at its finest!

Cons: I don't have any negative comments about this software.

Overall: We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product!

Vendor Response

by BirdEye on January 11, 2019

Thanks Heidi! We love partnering with you to amplify your great reputation online! Your results are amazing and definitely setting you apart from the competition! We appreciate you taking the time to leave us your feedback!

Birdeye Means More Reviews

Apr 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Since starting with Birdeye, our reviews have increased dramatically. Although we recently had some technical difficulties, they were eventually solved satisfactorily.

Pros: I liked how functional and easy it is to use.

Cons: We had some SIKKA software issues that did not allow us to receive reviews at one of our offices. The issues were eventually solved.

Automatic Machine

Mar 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support team was helpful in the beginning with helping me set up the program. She took me through all the steps and answered all my questions. It supplies me with many templates to choose from!

Cons: Birdeye supplies a lot of templates but within some templates have words which are unchangeable. It limits us to what language we want to use. It would be better if Birdeye had the option to view different platforms feedback at the same time.

Overall: Being a business, it gets busy and I do not have time to contact every single previous customer to ask for a review. Birdeye eliminates the worry to do a post-purchase job. It also notifies me when it has sent out messages, which is a great system to keep track of activity.

Capterra loader

Good Review Generator

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily get online reviews using this system. It automates the task of asking the customer to leave an online review.

Cons: Customer support can be extremely difficult to deal with at times. You will want to stay on top of them and make sure that it is functioning properly. They will not notify you if the system goes down.

We love Birdeye!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have had a great working relationship with Birdeye for 4 years!

Pros: That it is easy for patients to write reviews.

Cons: The cost. I think it should be a bit cheaper.

Has increased our visabilty to the public

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has helped us increase our overall presence on social media by allowing patients multiply ways to leave us a review.

Cons: The only remotly thing I can even think of is that we don't post to yelp, but that is by our choice.

Overall: It has really given us the window to show our reviews to potential patients

Awesome product that has benefitted our practice greatly

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use

Great support

Patient friendly

Quick and easy

Support staff excellent

Rosalind. Is the best

Patients like it

Pricing good

Fantastic software... best of breed. Easy to use with cutting edge features

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use customer support is great navigation is very simple fantastic company social listening feature is fantastic

Easy reviews!

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: amazing.. no longer have to ask/beg for reviews. The software asks for us. Tech support has been awesome too. Really impressed overall.

Pros: It's so simple. No more begging/asking for reviews. The software asks automatically. The results have amazing.

Cons: Nothing. Absolutely nothing.