--- title: "Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Birdeye the right Reputation Management solution for you? Explore 707 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152997/BirdEye/reviews/" page_type: "reviews" language: "en" --- Birdeye 4.7 (707) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 14th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Steven L Digital Marketing DirectorReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve.“ May 5, 2026 IW Isla W Marketing ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office.“ April 11, 2026 GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 Cv Clara v HR CoordinatorAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye.“ April 1, 2026 EP Eric P VP of SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights.“ August 29, 2025 MR Maura R Client ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious.“ May 20, 2025 BH Bradley H Senior Business Intelligence AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond.“ September 2, 2025 CS Cap S ReceptionistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.“ August 29, 2025 ## Showing most helpful reviews Showing 1-25 of 707 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven L. Digital Marketing Director Real Estate Used the software for: 1-2 years ### "A Robust Tool Set for Reputation and Online Management" May 5, 2026 5.0 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Review Source EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source KL Kate L. Sales Machinery Used the software for: I used a free trial ### "A Powerful Tool for Managing Online Reputation" August 7, 2026 5.0 Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. Pros Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. Cons The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. Review Source jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source GY Ghiwa Y. IT manager Airlines/Aviation Used the software for: 1-2 years ### "My Experience Using Birdeye: A Balanced Review" November 28, 2025 5.0 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review Source IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source KT Kini T. Dentist Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best Review System for Google Out there!" May 16, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Adit](https://www.capterra.com/p/208534/Adit/) Just not getting enough reviews from all the patients we see. Poor system. Review Source KE Katie E. Buyer Retail Used the software for: 1-2 years ### "Great App!" April 17, 2025 5.0 Pros Compiles all our reviews and messages from our customers in one app. Cons When messaging a guest through the chat, pictures are slow to load. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Used it before with Art Van and was great to have all of our reviews/messages in one spot Review Source Response from Birdeye May 5, 2025 Thanks for using the Birdeye App. We are thrilled you are loving it! MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 2+ years ### "Birdeye keeps us present on social media." May 18, 2023 5.0 Birdeye helps drive potential clients to our website and social media. Pros I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons Nothing at the present time that is least helpful when utilizing Birdeye. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/)[Big Purple Dot](https://www.capterra.com/p/210519/Big-Purple-Dot/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye ease of using , user-friendly, professionalism and availbility of Birdeye support staff Review Source Response from Birdeye August 2, 2023 Thanks for the great review! CD Colin D. Director of Analyitcs Construction Used the software for: 6-12 months ### "Effective tool to boost your online reviews and keep customers happy" February 3, 2023 5.0 Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. Pros The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. Cons I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye the fact that it could do webchat and referral automation was what put me over the edge Review Source Response from Birdeye February 8, 2023 We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) CM Chris M. Director of Customer Success & Analytics Marketing and Advertising Used the software for: 2+ years ### "Great for Dentists" August 24, 2022 4.0 Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well. Pros Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. Cons Support is all about closing tickets and not really about fixing problems. Alternatives considered [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/)[Weave](https://www.capterra.com/p/141842/Weave/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Birdeye had the most depth of dental system integrations of all the platforms Switched from [Yext](https://www.capterra.com/p/140176/Yext/) Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good. Review Source Response from Birdeye September 1, 2022 Thank you for sharing your feedback, Chris! SW Sean W. Hospital Manager Veterinary Used the software for: 2+ years ### "Online Reputation Builder" August 29, 2025 5.0 Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback Pros Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Review Source KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source CB Christoph B. COO Hospitality Used the software for: I used a free trial ### "Easy to adopt solution to gain visibility and manage reviews" October 10, 2025 5.0 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review Source NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " July 24, 2025 5.0 Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account Cons To be honest I liked almost everything the only one small things is that hard to find the phone number Review Source BG Beatriz G. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Birdeye review" November 10, 2024 5.0 Pros You can have all your channels linked in one platform, which makes really easy to manage Cons Sometimes it would take a while to get updates in some channels. Also the website layout could be improved Review Source Response from Birdeye May 5, 2025 Thanks for leaving us a review! GV Guiga V. Director/owner Medical Practice Used the software for: 1-2 years ### "Birdeye helped us expand our reviews and services!!" April 27, 2023 5.0 I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!! Pros Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!! Cons I I would like the address book to have more fields so we could search lists according to what we are looking to text…. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Birdeye How easy it is to use Review Source Response from Birdeye August 2, 2023 Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments! MK Michele K. Reputation Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Birdeye is a good product for Reputation Review Monitoring & Management" August 15, 2022 4.0 It's OK. I'm frustrated that there are no learning modules to take a new Admin User or Owner through the basic setup and functionality. It's an easy interface on the surface - but much to learn by plowing through Help Topics one-by-one or opening a Support ticket for each issue I encounter... Pros Fairly easy user interface - although sometimes at the cost of functionality (or self-customization). Nice dashboard for our Clients to view their Reviews and Reports if they want. Cons Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification). Reason for choosing Birdeye This is a legacy system for Review Monitoring and Management. Review Source Response from Birdeye September 1, 2022 Hi Michele, we appreciate your feedback! We actually do have a resource center with lots of learning materials for you and your team to utilize any time at your fingertips! Please check out our resource learning center here: https://support.birdeye.com/s/ ST Scott T. President Marketing and Advertising Used the software for: 1-2 years ### "A Definite No - Look further" June 10, 2024 1.0 Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended. Pros Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature. Cons Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot. Review Source JS James S. Senior IT Technician Furniture Used the software for: 6-12 months ### "Why Get Birdeye?" September 13, 2023 5.0 Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result! Pros Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons Not all company are perfect but they will try their best to help your company. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.