# Page 3 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews/?page=3 --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Birdeye ## Showing most helpful reviews Showing 51-75 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source CB Christoph B. COO Hospitality Used the software for: I used a free trial ### "Easy to adopt solution to gain visibility and manage reviews" October 10, 2025 5.0 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review Source PS Patty S. Branch manager Financial Services Used the software for: 6-12 months ### "Easy to use system to assist with reputation management" February 3, 2025 4.0 Good experience. Easy to use with automated platforms syncing together. Pros Ease of use with automatic surveys being mailed immediately after closings. Cons We did not seem to have as much traction and social media and get as much review participation as other platforms. Switched from [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) This was a corporate decision to make the change. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye and leaving us a great review! CG Chasten G. Loan Officer Financial Services Used the software for: 1-2 years ### "Great one stop shop social media manager. " December 23, 2024 5.0 Great one size fits all approach to social media management Pros It gave a good overview off all online standing in one place. Cons Didn't always show that I had replied to all posts. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye for your social media management! BG Beatriz G. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Birdeye review" November 10, 2024 5.0 Pros You can have all your channels linked in one platform, which makes really easy to manage Cons Sometimes it would take a while to get updates in some channels. Also the website layout could be improved Review Source Response from Birdeye May 5, 2025 Thanks for leaving us a review! AH Anne H. Broker Real Estate Used the software for: 6-12 months ### "Do NOt waste your money" August 13, 2024 1.0 I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with. I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!! I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page! I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!! Pros Absolutley nothing, what they promised sounded good but they did not deliver at all! Cons They lied and lied just to get me to sign up Review Source Response from Birdeye August 22, 2024 We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at ciera.saldona@birdeye.com so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services. SA Sara A. Social Media Manager Food & Beverages Used the software for: 1-2 years ### "Activating permanent monitoring of our social media accounts" July 26, 2024 5.0 Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information. Pros Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Review Source Response from Birdeye September 3, 2024 Thanks for leaving us a great review! We appreciate you choosing Birdeye. CB Carissa B. Bookkeeper Automotive Used the software for: 2+ years ### "Birdeye is Great! " September 4, 2024 5.0 My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review. Pros Birdeye is easy to use. It has an app, which is super helpful. Cons I can seem to get the app to show me when I have notifications. Review Source KH Kiran H. Customer Service Marketing and Advertising Used the software for: I used a free trial ### "Birdeye Review " September 20, 2024 4.0 Its helpful that you can post & schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. Pros Birdeye is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. Cons I found it has integration issues. There was missing features. Review Source ST Scott T. President Marketing and Advertising Used the software for: 1-2 years ### "A Definite No - Look further" June 10, 2024 1.0 Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended. Pros Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature. Cons Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot. Review Source AJ Abby J. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Highly Recommend!" June 3, 2024 5.0 I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top. Pros As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. Cons The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock. Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing Birdeye Price is the best when factoring everything in, and product offerings all in one place blow them out of the water. Review Source DH Dan H. Director of Social Media Automotive Used the software for: 2+ years ### "A great tool for agencies looking to accelerate their growth" June 5, 2024 5.0 Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. Pros Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. Cons Some integrations take longer to set up, but support is there every step of the way with updates. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing Birdeye Birdeye was a more complete solution for us as an agency. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Features. At the time, Birdeye had more features. Review Source Response from Birdeye September 3, 2024 Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us! TQ Thomas Q. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients" June 3, 2024 5.0 Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. Pros AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations Cons Cost. This product comes at premium price. Review Source MM Matt M. Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolute Nightmare" June 10, 2024 1.0 Pros Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places. Cons Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business. Review Source sG shelley G. senior marketing manager Marketing and Advertising Used the software for: 1-2 years ### "My experience with the Review Reputation Platform from Birdeye" June 3, 2024 5.0 Pros The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing. Cons more technical than anything. making sure there are ? noted on the website to click with more details of what is needed. Review Source JW Joe W. Production Manager Marketing and Advertising Used the software for: 1-2 years ### "Helpful For Reviews" June 11, 2024 5.0 Overall, we are really pleased with what we are getting with this tool and plan to continue using it. Pros Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. Cons The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for. Review Source Response from Birdeye September 3, 2024 We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients! AG Alexander G. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Why Birdeye Is The Best " June 3, 2024 5.0 Pros It is very helpful for payment processing It offers great reputation management comes with a live chat feature Cons Well, Birdeye has lived to its promises and no issues. Review Source Response from Birdeye September 3, 2024 Thanks for using Birdeye Payments and choosing Birdeye! CH Christian H. CMO Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent consumer facing experience. " June 14, 2023 5.0 Overall, we are very happy with what Birdeye offers. Pros We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Reason for choosing Birdeye The customer-facing experience and the review request automation is very robust. Review Source Response from Birdeye August 2, 2023 Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! VN Virginia N. Health Partner Services Manager Marketing and Advertising Used the software for: 2+ years ### "We've been using Birdeye effectively for upwards of 3 years" April 19, 2023 5.0 Love how you can set it and forget it and it will do its job month after month, year after year, reliably. Pros The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. Cons The actual interface can sometimes be a bit difficult to navigate. Alternatives considered [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) Reason for choosing Birdeye Multiple features in Birdeye were superior to Swell. Price was better also. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Problems with Reviews not getting published to the Google Profile Review Source VR Verified Reviewer Marketing Manager Veterinary Used the software for: 6-12 months ### "Birdeye within the Vet World " June 21, 2023 4.0 Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. Pros I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. Cons Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Birdeye Due to price and trying to have everything in one location. Review Source Response from Birdeye August 2, 2023 Amazing! Thank you for sharing how much you love utilizing Birdeye Social! Bill C. CEO Marketing and Advertising Used the software for: 2+ years ### "Birdeye has helped No Time for Social grow our business and remain ahead of our competition" April 6, 2023 5.0 We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support. Pros One of the best things about Birdeye is the customer service. Our agency rep \[sensitive content hidden\] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Value and customer service Review Source KO Kim O. Marketing director Medical Practice Used the software for: 2+ years ### "Birdeye takes the work out of asking for reviews" September 29, 2022 5.0 Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns. Pros We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. Cons Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. Review Source Response from Birdeye November 4, 2022 Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :) Helene V. Office Head Public Relations and Communications Used the software for: 1-2 years ### "Birdeye makes it easy to keep reviews in one place" June 27, 2023 5.0 Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction. Pros This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer. Cons Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should. Review Source Response from Birdeye August 2, 2023 Thank for leaving Birdeye a review.We appreciate your business and support! Jessica D. Customer Service Dispatcher & Social Media Maven Building Materials Used the software for: Less than 6 months ### "Reviews=Revenue w/BirdEye as Your Guide" January 30, 2020 5.0 Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN. Pros Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY! Cons Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons. Review Source Response from Birdeye July 22, 2020 Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform. PS Peter S. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Over charged over promised bait and switch, deceit, and non stop billing issues! " November 19, 2021 3.0 I lost money by using BirdEye and they still wont fix the issues! Pros The ability to get more reviews on google Cons Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left! Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.