# Page 6 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews/?page=6 --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Birdeye ## Showing most helpful reviews Showing 126-150 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Heather C. Office Assistant & Interim Marketing Associate Hospital & Health Care Used the software for: 1-2 years ### "Great Help in Managing Patient Reviews!" June 28, 2022 5.0 Pros Birdeye is very helpful to our business in receiving reviews and helping us manage those reviews. It was easy to set up and integrate into our current systems. Would recommend. Cons Really no cons that I can think of. We really enjoy using this software. Review Source Response from Birdeye July 6, 2022 Great to hear how you experienced an easy implementation process with Birdeye. Thank you so much for sharing! LS Lynette S. Owner Law Practice Used the software for: 2+ years ### "Birdeye is an Excellent Product" July 29, 2022 5.0 Excellent Pros I have used Birdeye for over a decade and it just keeps getting better with more applications that help my firm get reviews, surveys, text messages and chat with potential clients. And so much more that I have not used yet. I absolutely love it! I have not found another company which would be as helpful or with Birdeye's excellent reputation. And the support is above the top! They are also careful to comply with Google rules regarding reviews. For all that and more I highly recommend Birdeye! Cons I cannot think of anything I like the least about this software. It's all great! Review Source Response from Birdeye September 2, 2022 Happy to hear, Lanette! Thank you so much for sharing! We look forward to your continued success with Birdeye! Jeff D. Principal Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Tool for Aggregating Reviews Across Various Platforms" December 18, 2018 5.0 Overall, very happy. Good value for the money. Pros This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews. Cons It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business. Review Source MF Monique F. Marketing Director Oil & Energy Used the software for: Less than 6 months ### "Birdeye is Awesome" March 17, 2022 5.0 I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base. Pros Everything is in one place & So far the staff has been extremely helpful in helping me get set up. Cons Honestly, I do not have any cons as of right now. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye A lot of comparison sites that list pros and cons fell in your favor. I went with my gut ultimately. Review Source Response from Birdeye March 25, 2022 Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye! MC Megan C. Maintenance Scheduler Real Estate Used the software for: 1-2 years ### "Birdseye works perfectly for our customer service needs!!" September 8, 2023 5.0 Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!! Pros I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons It sometimes logs me out, but it is easy to log back in! Review Source JB Joseph B. Owner Construction Used the software for: 2+ years ### "Birdeye Review Requests" March 16, 2022 5.0 It’s always been good. I would say they’re an excellent company. Pros The ease of use which is a mandatory for all of us that aren’t computer savvy. Cons There are occasional glitches that require customer support. That’s to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it’s a testament to the outstanding management. Review Source Response from Birdeye March 19, 2022 Hi Joseph! Thank you so much for your transparency. We are so pleased to hear how much you appreciate our support team. Customer support is a core value here at Birdeye and we always strive to provide outstanding support! Thank you for sharing your experience MJM Mary Jo M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Birdeye" March 11, 2022 5.0 Pros GREAT customer service - every time! Esasy to use Cons The reviews don't belong to me. If I leave Brideye all my reviews disappear Review Source Response from Birdeye March 16, 2022 Hi Mary Jo, we are happy to hear that you have been receiving "GREAT" customer service! Just to clarify that the reviews do belong to you and your business. :) Only on the Birdeye profile page is where you will see Birdeye reviews be deactivated if you choose to deactivate our services. They will not disappear. We just remove the page from the web but if you were to reactivate then we'll turn the page back on and all the reviews will be there. Now any reviews you generate to Google or other third party sites will always stay up there even if you leave Birdeye. Those reviews belong to your company and third party sites, so Birdeye has no control or ownership of those. If you have any more questions please feel free to reach out to me at ciera.saldona@birdeye.com. Thanks so much for being a Birdeye customer! Josef K. Digital Marketing Manager Real Estate Used the software for: 6-12 months ### "A premium consolidation system for reputation management." June 28, 2022 5.0 Overall I would (and have) highly recommend this program. Pros I am able to consolidate all my reviews cross-platforms into one website to respond to and manage. Cons There are some bugs when exporting the data into an excel spreadsheet. Alternatives considered [Chatmeter](https://www.capterra.com/p/168699/Chatmeter/) Review Source VR Verified Reviewer Co-Founder Computer Software Used the software for: 2+ years ### "Experience Management through BirdEye is an awesome experience" May 7, 2019 5.0 Decision making is now done with data. The data tells us what needs to change. That makes things easy. Pros BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve. Cons Switching from setup to campaigns could be easier. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye BirdEye seems more scalable. Review Source LS Lisa S. Office mangaer Medical Practice Used the software for: 2+ years ### "Are you the best ?" January 20, 2019 5.0 Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉 Pros The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions . Cons There is nothing that I don’t like about the software really Review Source CF Conor F. Owner Automotive Used the software for: Less than 6 months ### "Terrible Review Company " February 3, 2023 1.0 Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!! Pros Nothing, the system does not work, and I hope people don't get stuck in the contact like me. Cons Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye They seemed like a good honest company that would help my business grow. Unfortunately, that was not the case. I am a small business, and every dollar has to be used efficiently to grow my business. This system does not work and now they are locking me into the contract to a service that does not do the job I am paying it to do. Review Source Response from Birdeye February 7, 2023 Hi Conor, I apologize for this experience you have faced. I want to make things right and resolve this for you. Please email me at ciera.saldona@birdeye.com so I can further assist. LM Lori M. Owner Building Materials Used the software for: 2+ years ### "Excellent" March 15, 2022 5.0 Our overall experience has been great! Pros The most impactful feature is the ability to integrated with Quickbooks so your customers automatically get a review email/text. Next would be the ability to converse with a potential customer almost immediately. Cons The only feature that I am working with Birdeye on possibly adding is another feature to the contact is link. I am hoping to hear back next week with good news. Review Source Response from Birdeye March 16, 2022 Hi Lori! We couldn't agree with you more on how impactful it is to be integrated with Quickbooks! We are happy to hear that you are loving the automation. Thanks for sharing your experience! MB Miranda B. Client Strategy Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and great support!" May 24, 2022 5.0 Pros It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic. Cons I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading. Switched from [Synup](https://www.capterra.com/p/153053/Synup/) Synup had too many glitches and we made it to our wits end with their support team Review Source Response from Birdeye June 10, 2022 Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership! SH Samantha H. Hygiene Coordinator Medical Practice Used the software for: 1-2 years ### "BirdEye Success!" June 21, 2022 4.0 it's been great!! The online Customer Support is superb! Pros The tracking of Google SEO and keeping our office information streamlined on the web. Cons There is not much about BirdEye that we do not love. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review Source Response from Birdeye September 2, 2022 Thank you for choosing Birdeye! DD Dawn D. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Game Changer" July 23, 2020 5.0 We have been partners since 2015 and we encourage clients to use the Birdeye technology. Thank you for the quality work that you provide! Pros Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted. Cons It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated. Review Source Response from Birdeye July 31, 2020 Love it! So glad to hear your clients are loving the testimonial widget! That's a great tool to use to showcase all of their awesome reviews they worked hard for. BW Brad W. Owner Information Services Used the software for: 2+ years ### "Great company with excellent support team. " February 4, 2022 5.0 It has all been positive from clients Pros Ease of use for the client to use. The ability to do multiple locations is great. A twitter roll up feature would be great Cons The rollback accounts need to be set up by the admin and not having to call support to have it set up. Interface could be easier to use. Hard to find things. I would have a left side menu with all options or a wizard. Review Source Response from Birdeye February 16, 2022 Hi Brad, thank you for your thorough honest feedback! We appreciate you sharing your experience and being a Birdeye customer! HS Hannah S. Digital Marketing Coordinator Automotive Used the software for: 6-12 months ### "A consistent and inexpensive option for gaining reviews" February 10, 2023 4.0 Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option. Pros Easy to automatically request reviews from customers without staff involvement. Cons The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Switched from [Gubagoo](https://www.capterra.com/p/178750/ChatSmart/)[Podium](https://www.capterra.com/p/164285/Podium/) Podium was really bad and expensive. Review Source Response from Birdeye March 13, 2023 Hi Hannah, we appreciate your feedback. Please reach out to support@birdeye.com if you are ever run into any obstacles. Thank you for choosing Birdeye. GC Grace C. Receptionist Real Estate Used the software for: 1-2 years ### "Birdeye is easy and great!" September 7, 2023 5.0 Great for customer communication, super easy and quick! Pros Easy texting and get notifications very quickly! Cons Logs me out every time I leave work for the day! Review Source CB Christopher B. Dental Hygienist Medical Practice Used the software for: 6-12 months ### "BirdEye is Perfect At One Thing, Bad Pricing" October 1, 2019 3.0 As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features. Pros BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent. Cons The pricing. The pricing for BirdEye is way too expensive for the features provided. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Birdeye My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye. Review Source Response from Birdeye October 5, 2019 Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media. JT Jonathan T. President Restaurants Used the software for: 1-2 years ### "Good Product, but BEWARE of Billing Practices... VERY hard to cancel, no renewal reminders, etc." April 7, 2023 4.0 Wanted to get reviews from customers for our business. The product did an ok job at this. Pros The product works as advertised, even though there are competitors that are far cheaper. Cons They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing. Review Source VR Verified Reviewer Salon Owner Consumer Services Used the software for: Less than 6 months ### "Valuable Time Wasted" January 30, 2023 1.0 It starts with a welcoming and persistent sales team but when it comes to bugs and troubleshoots, forget it. The only time it was working was the first few weeks (2-3) reviews that SuperDrive up, but I had some clients where their reviews didn’t even show up at all and they weren’t against Google’s policy. I’ve had a problem for 2 months now and paid over $600 USD for a product that doesn’t work. My Instagram isn’t syncing with Birdeye. Every time I schedule a call to fix the issue, the agent is either sick, unavailable or MIA. The bug fixes are not progressing and is only being tossed around like a hot potato. I’ve been trying to cancel my account and I have to schedule a call in my busy schedule to deal with just that. I can’t get through to anyone that can help me. The worse customer service and product. It’s costing me more for my small business. Pros You can see the pipeline of the customer interaction with the link. Cons The integration of the social accounts wasn’t working Review Source Response from Birdeye February 7, 2023 Hi, I apologize for this experience you have faced. I want to make things right and resolve this for you. Please email me at ciera.saldona@birdeye.com with your account details so I can further assist immediately. SK Sherene K. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase" April 12, 2021 2.0 They have shown poor ethics in the wake of the pandemic. Pros They were good for us before the pandemic. But since then, not so much. Their 104% price increase at a time when we and so many other Small Businesses are just starting to see some recovery is unconscionable. Cons When we contacted BirdEye post-pandemic to restore our subscription to their service, we were told we'd have to pay more than double our prior premium. We originally chose BirdEye for their reputation for small-business-centric features and service. But now it's obvious they have become a ruthless profiteer from the pandemic with little regard for the customer base who helped them grow. Reason for choosing Birdeye Reputation. Now, in the wake of their post-pandemic behavior, that seems very ironic. Review Source Response from Birdeye April 17, 2021 Hi Sherene, we offer many different packages. Please feel free to reach out to me and I can go over pricing and packages. We partner with thousands of small businesses and have added many features for them over the pandemic. You can reach me at jennifer@birdeye.com and I can see how I can help you. SC Steven C. eCommerce Customer Service Rep Consumer Goods Used the software for: 6-12 months ### "Great product for customer communication and reviews!" July 26, 2022 5.0 We primarily use this for answering customer questions and reviews. In those aspects it works perfectly! Pros Birdeye is very easy to use and has a convenient review system for our customers with a very simple set up that makes communication easy! Cons Can be on the pricey side, other than that it's a great product! Review Source Response from Birdeye September 2, 2022 Thank you for sharing the benefits Birdeye has had! SB Shane B. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "Important offering for our customers" January 9, 2024 5.0 Pros It is a user friendly platform that helps generate, manage and market our clients reviews. Cons It is a significant financial investment. Review Source AI Alex I. Product Strategy Specialist Marketing and Advertising Used the software for: 1-2 years ### "Birdeye: A one stop shop" February 3, 2022 5.0 Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world. Pros I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request. Cons Looking forward to more reporting features. These should be fully customizable, schedulable and savable. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Review Source Response from Birdeye February 16, 2022 Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback! 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