--- title: "Birdeye Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Birdeye Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/152997/BirdEye/" page_type: "product" language: "en" --- # Birdeye Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Birdeye ## What is Birdeye? Improve your online reviews & ratings, rank higher on Google, & win more customers with Birdeye’s AI-powered review generation, management, and reporting platform. Generate reviews, automatically - Pair Birdeye with your CRM to trigger review requests at the perfect time. Monitor reviews on 200+ sites - Keep tabs on hundreds of leading review sites from a single dashboard and maintain a spotless reputation wherever customers search. Reply with AI - Personalize your review replies at scale with help from AI & generate tailored, error-free responses with a single click. Amplify positive reviews - Automatically showcase glowing reviews on your website & social channels. Boost Google ad performance with reviews -Add your Google star rating to your search ads to increase trust, improve click through rates, and reduce your PPC budget. Get actionable insights - Track, optimize, and report the performance of your reputation management. Use AI to summarize review feedback in sections ## What is Birdeye used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Recognitions Shortlist Best ease of use Overall rating Based on 705 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Pros & cons Simple and intuitive platform Enhanced online reputation management Recurring technical and integration problems Inconsistent support and communication Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - SMS Marketing / 2026 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Competitive Intelligence / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Birdeye alternatives Highest Rated [4.9 (54)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152997/BirdEye/alternatives/) ## FAQs about Birdeye Overview ### What problems does Birdeye solve? Birdeye solves low review volume, scattered feedback across sites, slow responses to unhappy customers, and weak local search visibility by automating review requests, centralizing monitoring, and routing direct feedback into one dashboard. Dental practices, healthcare offices, agencies, multi-location businesses, and customer service teams benefit most from these streamlined reputation workflows. Answer based on 343 reviews Overview ### Which roles and teams benefit most from Birdeye? Birdeye is most used by business owners, executives, office and practice managers, and marketing teams that need stronger online reputation management and customer communication. Healthcare and service leaders use it to collect reviews, manage listings, respond to feedback, and streamline client outreach, while marketers track engagement and improve local visibility. Answer based on 701 reviews Overview ### What company size and industries is Birdeye built for? Birdeye is built for small businesses in multi-location industries, with 85% of reviewers from small companies and Marketing and Advertising leading at 19%. It also serves Construction and Health, Wellness and Fitness at 9% each, alongside auto dealers, dental practices, healthcare, legal, property management, restaurants, and retail. Answer based on 704 reviews Features and Usability ### What are the key features of Birdeye? Birdeye includes core review management tools like review requests, review monitoring, response management, and ratings/reviews dashboards. Differentiator features include 2-way messaging across SMS and social channels, survey builder with sentiment analysis, listing management for local SEO, and automated email or text campaigns with customizable templates. Answer based on 364 reviews Integrations ### Which third-party tools and platforms does Birdeye integrate with? Birdeye integrates with Shopify, Zapier, Instagram, Meta for Business, Twitter/X, WordPress, and Dentrix, with reviewer mentions also covering QuickBooks Online and Square Point of Sale. Its catalog indicates more than 100 integrations overall, spanning ecommerce, social media, CMS, accounting, dental practice management, and scheduling tools like Booker. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on Birdeye? Birdeye offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical team members often get started quickly with guided setup and support, while beginners, admins, and agency teams may need more time because the feature set can feel overwhelming. Reviewers generally describe onboarding as straightforward, with follow-up help when questions come up. Answer based on 21 reviews Getting Started and Support ### What customer support options does Birdeye offer, and how do users rate the experience? Birdeye offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, friendly, and helpful during setup, training, and troubleshooting. Some report slower follow-up, occasional difficulty reaching the right person, and frustration with onboarding, billing, or contract-related issues. Answer based on 292 reviews Review management ### How well does Birdeye handle review management? Birdeye centralizes review requests, monitoring, and responses in one place, which makes reputation management easier for many teams. Marketing agencies, multi-location businesses, and small business owners often value the automation, inbox, and response tools, though some mention inconsistent auto-responses, limited booking-platform integration, or slower delivery for custom setup needs. Answer based on 364 reviews ## Who uses Birdeye? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple and intuitive platform 96% positive reviews out of 167 Most reviewers indicate ease of use allows for quick onboarding, minimal training, and efficient daily operations. Helene V. Office Head, 501 - 1,000 employees. "This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance." Recurring technical and integration problems 49% negative reviews out of 65 Some users report bugs and issues, including glitches, syncing errors, and slow resolution for persistent technical problems. Evyn S. UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Enhanced online reputation management 100% positive reviews out of 40 Most reviewers describe online presence as significantly improved, citing increased visibility, reputation, and search rankings. Bradley H. Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Inconsistent support and communication 53% negative reviews out of 53 Some reviewers describe service calls as lengthy, with delayed responses, missed appointments, and unresolved support concerns. Matt M. Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers appreciate review dashboard for consolidating feedback, simplifying monitoring, and streamlining response processes. Difficult contract termination process 95% negative reviews out of 22 Most users report cancellation as challenging, citing ignored requests, strict terms, and limited flexibility to exit agreements. Scott T. President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Birdeye supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer input, stay on top of incoming reviews across channels, and respond to feedback in a timely way, allowing teams to improve customer experience and protect brand reputation. Review Request 4.6 (140) 79.29% of 140 reviewers that rated this feature as important or highly important With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and dental systems, and use bulk uploads. Reviewers appreciate its effectiveness, customization, integration options, and ease of use. Feedback Management 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.7 (130) 72.31% of 130 reviewers that rated this feature as important or highly important Birdeye offers centralized monitoring for all your reviews across multiple platforms and locations, with real-time notifications and reporting. Users think this saves time, improves response rates, and makes it easy to track and manage feedback in one dashboard. Customer Experience Management 4.4 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Negative Feedback Management 4.6 (120) 71.67% of 120 reviewers that rated this feature as important or highly important This aspect helps you identify, address, and resolve negative feedback quickly, often before it becomes public. Some reviewers find it valuable for direct outreach, using templates, and confidential handling, which helps improve customer satisfaction and protect reputation. Response Management 4.6 (113) 69.91% of 113 reviewers that rated this feature as important or highly important It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Reviewers appreciate the convenience, notification system, and flexibility to respond personally or automatically, though some want more automation options. Birdeye 153 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Writing Assistant: Generates and edits text using machine learning - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Benchmarking: Compare key metrics for the business against prominent players in the industry - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Ideas: Assists in the ideation process for creating new content, including themes, content types, titles and more - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Image Library: Store and manage images - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Intent Recognition: Helps understand a user's intentions/actions - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Payment Options: Process payments via multiple modes directly through the application - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: This aspect helps you identify, address, and resolve negative feedback quickly, often before it becomes public. Some reviewers find it valuable for direct outreach, using templates, and confidential handling, which helps improve customer satisfaction and protect reputation. - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Online Payments: Accept and process online payment transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - QR Codes: Matrix barcode that stores information - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Reviewers appreciate the convenience, notification system, and flexibility to respond personally or automatically, though some want more automation options. - Review Monitoring: Birdeye offers centralized monitoring for all your reviews across multiple platforms and locations, with real-time notifications and reporting. Users think this saves time, improves response rates, and makes it easy to track and manage feedback in one dashboard. - Review Notification: Notifies a business when a review is left - Review Request: With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and dental systems, and use bulk uploads. Reviewers appreciate its effectiveness, customization, integration options, and ease of use. - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Audit: Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Sharing: Allows businesses to share their videos on social media. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Video Chat: Chat with your counterparts over the video in real time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Tracking: Collecting and storing information about visitors’ activities on the World Wide Web to analyze their interests, preferences & behavior. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (705) 4.6 Based on 705 reviews ## Pricing Value for money 4.5 (618) Free Trial [View pricing plan details](https://www.capterra.com/p/152997/BirdEye/pricing/) Starter Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Social Dominate Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Referrals Value for money 4.5 (618) 4.5 Based on 618 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (653) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (653) 4.6 Based on 653 reviews ## User reviews Overall rating 4.7 Based on 705 reviews Filter by rating 5(569) 4(94) 3(17) 2(6) 1(19) Mentioned topic Sorted by most recent KL Kate L. Sales Machinery ### "A Powerful Tool for Managing Online Reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. Pros Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. Cons The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Steven L. Digital Marketing Director Real Estate ### "A Robust Tool Set for Reputation and Online Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. Marketing Manager Hospital & Health Care ### "Good for managing online reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 11, 2026 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. CV Clara V. HR Coordinator Automotive ### "Makes a Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GY Ghiwa Y. IT manager Airlines/Aviation ### "My Experience Using Birdeye: A Balanced Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christoph B. COO Hospitality ### "Easy to adopt solution to gain visibility and manage reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 10, 2025 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Camila R. Case Manager Law Practice ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2025 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lisbeth M. Marketing Manager Real Estate ### "Great improvement in our reviews!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lacy H. Office Manager Medical Practice ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dimos V. Leasing Director Real Estate ### "BIRDEYE - open your eyes to a new look at your portfolio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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