# Birdeye Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Birdeye Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Birdeye Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/152997/BirdEye --- # Birdeye Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Birdeye Birdeye Overview: ### Key takeaways Insights from verified Capterra reviews Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. It’s most used by marketing and administrative teams who rely on daily workflows. The platform’s review automation and response management stand out, though contract flexibility is a common concern. Recent AI upgrades support branded replies and smarter social publishing. ### Our verdict It’s a practical choice for businesses that prioritize daily review workflows and customer messaging. Birdeye’s automation and dashboard tools support consistent engagement, but buyers should carefully consider contract terms and integration flexibility before committing. While some users report setup friction, most find the platform effective once workflows are established. Overall rating Based on 702 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Pros & cons Streamlined user experience Enhanced online reputation management Frequent technical glitches and errors Inconsistent customer service experience Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Birdeye alternatives While Birdeye suits teams focused on daily review workflows and customer messaging, you might explore other options if your priorities lean toward simpler interfaces, flexible contract terms, or a different mix of automation and integrations. Highest Rated [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152997/BirdEye/alternatives/) ## Who uses Birdeye? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined user experience 96% positive reviews out of 166 Most reviewers find ease of use important, highlighting intuitive navigation, quick setup, and minimal training required. Helene V Office Head, 501 - 1,000 employees. "This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance." Frequent technical glitches and errors 49% negative reviews out of 65 Some reviewers report bugs and issues, including integration problems, slow system performance, and recurring platform errors. Evyn S UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Enhanced online reputation management 97% positive reviews out of 39 Most reviewers describe online presence as significantly improved, boosting visibility, search rankings, and customer engagement. Colin D Director of Analyitcs, 11 - 50 employees. "The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website." Inconsistent customer service experience 53% negative reviews out of 53 Some reviewers describe service calls as frustrating, mentioning delayed responses, missed appointments, and unresolved issues. Matt M Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management platform 94% positive reviews out of 35 Most reviewers appreciate review dashboard for consolidating feedback, enabling efficient monitoring, and simplifying response processes. Difficult contract termination process 95% negative reviews out of 22 Most reviewers indicate cancellation is challenging, citing inflexible contracts, ignored requests, and unresponsive support. Scott T President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Birdeye's interface The interface centers around a clean dashboard that consolidates reviews, messages, and metrics in one place. Users appreciate its visual clarity and layout, though some mention a learning curve during setup and occasional confusion navigating deeper features. 2+ Barkha Bali Content Writer You’ll find Birdeye’s dashboard helpful for tracking reviews and responses in one place. Reviewers say it saves time and improves visibility, but expect a short adjustment period as your team learns to navigate its layered menus and notification settings. Ease of Use 4.7 (702) 4.7 Based on 702 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Birdeye’s top-rated features give your team fast access to customer feedback, and helps automate review collection and streamline responses. This helps you stay proactive and in control of your online reputation without switching between tools. Features 4.6 (702) 4.6 Based on 702 reviews These Birdeye features were top-rated by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the last two years. Review monitoring 4.5 (122) 122 reviewers rated this feature Track reviews from multiple platforms in real time, with a centralized inbox and filters by date and site. This helps multi-location businesses manage feedback efficiently and respond promptly. Dashboard 4.4 (63) 63 reviewers rated this feature Summarize key metrics like review averages, conversations, and response times in one place. The layout is user-friendly and supports reputation tracking and team coordination. Review request 4.4 (134) 134 reviewers rated this feature Send review requests via email, text, or bulk upload, with integrations to platforms like Google, Facebook, Salesforce, and Yardi. Custom branding and templates are available, and automation helps increase review volume. Response management 4.3 (107) 107 reviewers rated this feature Respond to reviews across platforms using personal or automated replies. AI-generated templates and location-based assignments support efficient workflows. Review notification 4.3 (75) 75 reviewers rated this feature Receive alerts for new reviews via email or phone, enabling timely responses and ensuring feedback is never missed. Negative feedback management 4.3 (110) 110 reviewers rated this feature Identify and address negative feedback quickly, with options for confidential replies and offline redirection. Templates and tokens help streamline the process. AI chatbot 0 reviewers rated this feature Automate customer interactions with a conversational chatbot that handles inquiries, schedules appointments, and collects feedback. The chatbot can be customized to match your brand tone and integrates with messaging channels to support real-time engagement. AI social 0 reviewers rated this feature Generate and schedule social media posts using AI-driven content suggestions. This feature helps maintain a consistent posting cadence and supports multi-location businesses by tailoring content to different audiences and platforms. AI messaging 0 reviewers rated this feature Centralize customer communication across channels like SMS, email, and webchat. AI tools assist in drafting replies, tagging conversations, and prioritizing responses, helping teams manage high message volumes efficiently. Listings management 0 reviewers rated this feature Sync and update business information across hundreds of directories from one dashboard. This feature ensures consistency in contact details, hours, and location data, improving local search visibility and reducing manual updates. Brand and Industry AI 0 reviewers rated this feature Custom AI models now help businesses maintain a consistent, on-brand voice across review responses and social posts. These models adapt to industry-specific language and tone, ensuring every customer interaction reflects your brand identity. Social publishing agent 0 reviewers rated this feature This update enables smarter scheduling and publishing of social content. Businesses can automate post timing and maintain brand consistency across locations, improving planning and reducing manual effort. Inbox 4.2 media upgrades 0 reviewers rated this feature Preview images and upload videos directly within Birdeye’s messaging inbox. This supports richer customer interactions and simplify media sharing workflows. Uber Eats integration 0 reviewers rated this feature Birdeye now syncs menu and shop details with Uber Eats, automatically updating business listings. This helps food businesses maintain accurate information across platforms without manual updates. All key features (159) An @mention is a way to tag or notify a specific person about a message/post 0% of 0 reviewers... Send and receive text messages to communicate with clients or prospects in real-time 42.86% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 50.00% of 6 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 66.67% of 3 reviewers that rated this feature as important or highly important Automate customer interactions with a conversational chatbot that handles inquiries, schedules appointments, and collects feedback. The chatbot can be customized to match your brand tone and integrates with messaging channels to support real-time engagement. 0 reviewers rated this feature A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... Centralize customer communication across channels like SMS, email, and webchat. AI tools assist in drafting replies, tagging conversations, and prioritizing responses, helping teams manage high message volumes efficiently. 0 reviewers rated this feature Generate and schedule social media posts using AI-driven content suggestions. This feature helps maintain a consistent posting cadence and supports multi-location businesses by tailoring content to different audiences and platforms. 0 reviewers rated this feature Generates and edits text using machine learning 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 75.00% of 8 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 50.00% of 16 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 0.00% of 1 reviewers that rated this feature as important or highly important Analyze data and automatically generate insights using AI/ML technologies 0% of 0 reviewers... Establish rules for automatic propagation of social media posts across one or more channels 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages 78.57% of 14 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages 50.00% of 2 reviewers that rated this feature as important or highly important Compare key metrics for the business against prominent players in the industry 0% of 0 reviewers... Custom AI models now help businesses maintain a consistent, on-brand voice across review responses and social posts. These models adapt to industry-specific language and tone, ensuring every customer interaction reflects your brand identity. 0 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 0% of 0 reviewers... Track and interpret campaign performance metrics 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 48.57% of 35 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates 71.43% of 7 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages 66.67% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 42.86% of 14 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 88.89% of 9 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0.00% of 1 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 40.00% of 15 reviewers that rated this feature as important or highly important Evaluating strengths and weaknesses of companies with the same target audience 50.00% of 4 reviewers that rated this feature as important or highly important Track activity of your competitors 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Manage, organize, and store contact information 46.15% of 13 reviewers that rated this feature as important or highly important Assists in the ideation process for creating new content, including themes, content types, titles and more 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 25.00% of 8 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 66.67% of 3 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. 50.00% of 2 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content 0.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 74.19% of 31 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 100.00% of 2 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Tool to send questionnaires to customers to gauge feedback 0% of 0 reviewers... Add customized logos and colors to align with company branding 57.14% of 7 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 52.94% of 17 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 46.15% of 13 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection 81.82% of 11 reviewers that rated this feature as important or highly important Alter the layout and content of reports 50.00% of 6 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 66.67% of 15 reviewers that rated this feature as important or highly important Summarize key metrics like review averages, conversations, and response times in one place. The layout is user-friendly and supports reputation tracking and team coordination. 63 reviewers rated this feature Analyze survey results via statistical testing or crosstabs directly within the software 30.00% of 10 reviewers that rated this feature as important or highly important Import and export data to and from software applications 47.37% of 19 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 66.67% of 3 reviewers that rated this feature as important or highly important Graphical representation of data 50.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Create and send email blasts/campaigns 33.33% of 3 reviewers that rated this feature as important or highly important Reminders sent via email 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 78.95% of 19 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 100.00% of 6 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 75.00% of 4 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 0% of 0 reviewers... Used as a promotional or demonstration tool in sales and marketing presentations 100.00% of 1 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments 0% of 0 reviewers... Use AI to generate content in the form of text, images, videos, etc. 0% of 0 reviewers... Group messaging lets multiple people carry on a group conversation 0% of 0 reviewers... Store and manage images 0% of 0 reviewers... Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. 0% of 0 reviewers... Preview images and upload videos directly within Birdeye’s messaging inbox. This supports richer customer interactions and simplify media sharing workflows. 0 reviewers rated this feature Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion 0% of 0 reviewers... Helps understand a user's intentions/actions 0% of 0 reviewers... Monitor and collect information from social media based on specific keywords 0% of 0 reviewers... Track and monitor a specific set of keywords 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 50.00% of 2 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 33.33% of 3 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers 0.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors 50.00% of 2 reviewers that rated this feature as important or highly important Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) 0% of 0 reviewers... Sync and update business information across hundreds of directories from one dashboard. This feature ensures consistency in contact details, hours, and location data, improving local search visibility and reducing manual updates. 0 reviewers rated this feature Ability to chat online in real time 14.29% of 7 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time 54.84% of 31 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 66.67% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 69.23% of 13 reviewers that rated this feature as important or highly important Notifications via mobile devices 0% of 0 reviewers... Clients can submit payments via mobile devices 0% of 0 reviewers... Distribute a survey via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0.00% of 3 reviewers that rated this feature as important or highly important Allows for businesses to run a variety of different campaigns across different channels 28.57% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 20.00% of 5 reviewers that rated this feature as important or highly important Collect information from multiple sources 50.00% of 4 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 0.00% of 1 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Manage and support multiple languages 100.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple locations 77.78% of 9 reviewers that rated this feature as important or highly important Process payments via multiple modes directly through the application 0% of 0 reviewers... Process and analyze human language in text or audio form 0% of 0 reviewers... Identify and address negative feedback quickly, with options for confidential replies and offline redirection. Templates and tokens help streamline the process. 110 reviewers rated this feature Form to collect visitor contact information when live chat isn't available 0.00% of 2 reviewers that rated this feature as important or highly important Send personal messages to clients or attendees 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 50.00% of 6 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. 0% of 0 reviewers... Existing bot models for AI-based tools commonly used for auditory and textual conversation methods 0% of 0 reviewers... Predict future data based on historical data sets 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option 100.00% of 3 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group 0% of 0 reviewers... Matrix barcode that stores information 0% of 0 reviewers... Survey design technique that directs respondents to different questions based on their previous answers 16.67% of 6 reviewers that rated this feature as important or highly important Ratings/Reviews 100.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 75.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers 60.00% of 20 reviewers that rated this feature as important or highly important Send and receive messages in real-time via an online communication channel 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time 50.00% of 8 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 60.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 61.90% of 21 reviewers that rated this feature as important or highly important Active reporting of data and metrics 100.00% of 5 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 46.88% of 64 reviewers that rated this feature as important or highly important Monitor and manage customers' perceptions about a business, product, or service 0% of 0 reviewers... Respond to reviews across platforms using personal or automated replies. AI-generated templates and location-based assignments support efficient workflows. 107 reviewers rated this feature Track reviews from multiple platforms in real time, with a centralized inbox and filters by date and site. This helps multi-location businesses manage feedback efficiently and respond promptly. 122 reviewers rated this feature Receive alerts for new reviews via email or phone, enabling timely responses and ensuring feedback is never missed. 75 reviewers rated this feature Send review requests via email, text, or bulk upload, with integrations to platforms like Google, Facebook, Salesforce, and Yardi. Custom branding and templates are available, and automation helps increase review volume. 134 reviewers rated this feature Send individual or bulk text messages at predetermined times 48.15% of 27 reviewers that rated this feature as important or highly important Digitally share screen view with others 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 60.00% of 15 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 50.00% of 24 reviewers that rated this feature as important or highly important Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines 0% of 0 reviewers... Optimize and manage the search engine optimization efforts for a website or digital content 25.00% of 12 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 100.00% of 1 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers 33.33% of 6 reviewers that rated this feature as important or highly important Send messages via SMS 47.06% of 17 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords 50.00% of 2 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 50.00% of 14 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. 133.33% of 6 reviewers that rated this feature as important or highly important This update enables smarter scheduling and publishing of social content. Businesses can automate post timing and maintain brand consistency across locations, improving planning and reducing manual effort. 0 reviewers rated this feature Allows businesses to share their videos on social media. 41.46% of 41 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests 71.43% of 7 reviewers that rated this feature as important or highly important Create and manage surveys 75.00% of 24 reviewers that rated this feature as important or highly important Create and administer polls and surveys 200.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 48.00% of 25 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 42.86% of 7 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 79.41% of 34 reviewers that rated this feature as important or highly important Monitor or audit historical and current transactions to analyze customer account activities 0% of 0 reviewers... View messages sent by both parties during the chat conversation 60.00% of 15 reviewers that rated this feature as important or highly important Review data from past periods to reveal recurring tendencies and predict future performance 0.00% of 2 reviewers that rated this feature as important or highly important Birdeye now syncs menu and shop details with Uber Eats, automatically updating business listings. This helps food businesses maintain accurate information across platforms without manual updates. 0 reviewers rated this feature Modifying a website's URL to enhance readability, branding, or campaign alignment 0.00% of 1 reviewers that rated this feature as important or highly important Chat with your counterparts over the video in real time 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 50.00% of 10 reviewers that rated this feature as important or highly important Collecting and storing information about visitors’ activities on the World Wide Web to analyze their interests, preferences & behavior. 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 0.00% of 4 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Birdeye’s top-rated features give your team fast access to customer feedback, and helps automate review collection and streamline responses. This helps you stay proactive and in control of your online reputation without switching between tools. Features 4.6 (702) 4.6 Based on 702 reviews ## Pricing Birdeye offers customized pricing based on location count, selected features, and contract terms. While exact rates aren’t listed, SMB buyers should expect quotes tailored to their business needs. To give you an idea of the market, most reputation management buyers we spoke to budget around $88 per user, per month. ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/152997/BirdEye/pricing/) Barkha Bali Content Writer The pricing scales with your business setup, so the amount depends on how many locations you manage and which features you prioritize across review, messaging, and social workflows. Value for money 4.5 (615) 4.5 Based on 615 reviews ## Integrations It integrates with multiple systems, including customer relationship management (CRM), scheduling, accounting, and marketing platforms. These support review automation, contact syncing, and listing updates, using a mix of native and third-party links. Popular integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Barkha Bali Content Writer Connecting Birdeye with CRM, scheduling, and marketing tools helps your team automate review requests, sync customer data, and keep listings accurate—reducing manual work and improving visibility across channels. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (650) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (650) 4.6 Based on 650 reviews ## User reviews Overall rating 4.7 Based on 702 reviews Filter by rating 5(566) 4(94) 3(17) 2(6) 1(19) Mentioned topic Sorted by most recent CV Clara v. HR Coordinator Automotive ### "Makes a Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GY Ghiwa Y. IT manager Airlines/Aviation ### "My Experience Using Birdeye: A Balanced Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christoph B. COO Hospitality ### "Easy to adopt solution to gain visibility and manage reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 10, 2025 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Camila R. Case Manager Law Practice ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2025 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lisbeth M. Marketing Manager Real Estate ### "Great improvement in our reviews!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lacy H. Office Manager Medical Practice ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dimos V. Leasing Director Real Estate ### "BIRDEYE - open your eyes to a new look at your portfolio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Brand Ambassador Construction ### "Excellent Platform for Reviews and Reputation Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bradley H. Senior Business Intelligence Analyst Financial Services ### "I recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2025 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM JC M. IT Support Specialist Construction ### "Our Time with BirdEye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2025 Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience Pros The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business Cons Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) ## FAQs Yes, Birdeye supports HIPAA compliance for healthcare organizations. Businesses must sign a business associate agreement (BAA) and configure user access controls to meet privacy standards. Yes. Birdeye allows businesses to automate review requests via email, SMS, and API triggers. You can set rules based on customer actions or integrate with your CRM to streamline outreach. Yes. You can reply to reviews across platforms directly from the Birdeye dashboard. The system also supports AI-assisted responses and location-based assignment for multi-site businesses. Yes. Birdeye integrates with major social platforms, allowing you to monitor feedback, publish posts, and respond to messages—all from a centralized dashboard. Yes. Birdeye is built for multi-location businesses. You can assign roles, track performance by location, and customize review and messaging workflows per site. Yes. Birdeye offers a mobile app for iOS and Android devices. It supports review collection, messaging, and lead management, helping teams stay connected on the go. Yes. You can export reviews and performance data in Excel format from the dashboard. This helps with internal reporting and tracking sentiment over time. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Birdeye’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [What Is Employer Branding and How To Build It](https://www.capterra.com/resources/what-is-employer-branding-and-how-to-build-it/) Published April 1, 2024 by [Katherine McDermott](https://www.capterra.com/resources/author/kmcdermott/) ### [3 Must-Do Things To Ace Your Software Implementation](https://www.capterra.com/resources/must-do-software-implementation-tips/) Published July 31, 2024 by [Collin Couey](https://www.capterra.com/resources/author/ccouey/) and [Taylor Short](https://www.capterra.com/resources/author/tshort/) ### [How To Make A Strong Business Case For Software Purchases](https://www.capterra.com/resources/sample-business-case-for-software-purchases/) Published September 29, 2023 by [Toby Cox](https://www.capterra.com/resources/author/tcoxguest/) ### [How to Prioritize Your Reputation Management](https://www.capterra.com/resources/how-to-improve-your-reputation-management/) Published September 28, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [Online Reviews Make or Break Customer Experience: Reputation Management Software Makes it Easy](https://www.capterra.com/resources/online-review-management-software/) Published July 10, 2024 by [Collin Couey](https://www.capterra.com/resources/author/ccouey/) and [Blake Morgan](https://www.capterra.com/resources/author/blake-morgan-guest-contributor/) ### [How To Create a Brand Perception Survey](https://www.capterra.com/resources/brand-perception-surveys/) Published June 7, 2024 by [Haldis Toppen](https://www.capterra.com/resources/author/haldis-toppen/) ### [Why Marketers Need a Brand Monitoring Strategy in the Age of AI](https://www.capterra.com/resources/ai-brand-monitoring/) Published March 30, 2023 by [Meghan Bazaman](https://www.capterra.com/resources/author/mbazaman/) ### [As Half of U.S. Businesses Use AI in Customer Service Operations, Their Biggest Obstacle Is Maintaining Consumer Trust](https://www.capterra.com/resources/how-ai-benefits-customer-service-operations/) Published August 5, 2024 by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Popular comparisons [Trustpilot vs Birdeye](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)[Brand24 vs Birdeye](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye)[Hootsuite vs Birdeye](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye)[Doctible vs Birdeye](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible)[Referrizer vs Birdeye](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye)[Reputation vs Birdeye](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Weave vs Birdeye](https://www.capterra.com/compare/141842-152997/Weave-vs-BirdEye)[Swell vs Birdeye](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)[Podium vs Birdeye](https://www.capterra.com/compare/152997-164285/BirdEye-vs-Podium)[Thryv vs Birdeye](https://www.capterra.com/compare/152997-156926/BirdEye-vs-Thryv)[Sprout Social vs Birdeye](https://www.capterra.com/compare/121447-152997/Sprout-Social-vs-BirdEye)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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