--- title: "Birdeye Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Birdeye Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/152997/BirdEye/" page_type: "product" language: "en" --- # Birdeye Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Birdeye ## What is Birdeye? Birdeye is the highest-rated all-in-one online reputation management and customer experience platform for local businesses and multi-location brands. Over 150,000 businesses use Birdeye’s AI-enabled platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. ## What is Birdeye used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Recognitions Shortlist Best ease of use Overall rating Based on 707 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Pros & cons Intuitive and simple operation Enhanced business online visibility Frequent technical glitches and delays Inconsistent and delayed support interactions Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - SMS Marketing / 2026 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Competitive Intelligence / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Birdeye alternatives Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178112/SocialSurvey/) [View all alternatives](https://www.capterra.com/p/152997/BirdEye/alternatives/) ## FAQs about Birdeye Overview ### What problems does Birdeye solve? Birdeye solves low review volume, scattered reviews across platforms, slow response to unhappy customers, and weak local search visibility. It automates review requests, centralizes monitoring and replies, and routes negative feedback into direct outreach. Dental offices, healthcare practices, agencies, multi-location businesses, and customer service teams benefit most. Answer based on 343 reviews Overview ### Which roles and teams benefit most from Birdeye? Birdeye is most used by business owners, executives, office and practice managers, and marketing teams that need to manage online reputation, customer communications, and local visibility. Healthcare and service leaders use it to streamline review collection, monitor feedback, improve client experience, and support growth across locations or departments. Answer based on 702 reviews Overview ### What company size and industries is Birdeye built for? Birdeye serves small businesses most of all, with 85% of reviewers from small companies, especially in Marketing and Advertising at 19%. It also supports midsize businesses at 12% and enterprises at 3%, with additional traction in Construction and Health, Wellness and Fitness, each representing 9% of reviewers. Answer based on 705 reviews Features and Usability ### What are the key features of Birdeye? Birdeye includes core reputation management features like review requests, review monitoring, response management, and ratings/reviews aggregation in one dashboard. Differentiating features include 2-way messaging across SMS and social channels, listings management for local SEO, survey and feedback workflows, and automated responses with AI Writing Assistant support. Answer based on 364 reviews Integrations ### Which third-party tools and platforms does Birdeye integrate with? Birdeye integrates with Shopify, Zapier, Instagram, Meta for Business, Twitter/X, WordPress, Dentrix, and Square Point of Sale. It also supports over 100 integrations overall, with catalog coverage extending into reporting, accounting, booking, and dental practice tools such as AgencyAnalytics, QuickBooks, Booker, Curve Dental, and Eaglesoft. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on Birdeye? Birdeye is fairly easy to onboard for everyday users, with live online sessions, webinars, videos, and documentation helping nontechnical staff get started quickly. Reviewers say account managers and support are helpful during setup, but admins, agencies, and teams using advanced features or many integrations usually need more time and follow-up training. Answer based on 21 reviews Getting Started and Support ### What customer support options does Birdeye offer, and how do users rate the experience? Birdeye offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as responsive, friendly, and effective during setup, training, and troubleshooting. Some reviewers say onboarding can feel overwhelming, documentation can lag behind updates, and billing or cancellation issues sometimes make support harder to navigate. Answer based on 292 reviews Review management ### How well does Birdeye handle review management? Birdeye centralizes review collection, monitoring, and responses across major platforms, which helps businesses manage reputation in one place. Marketing teams, agencies, and multi-location businesses value automated requests, inbox management, and AI-assisted replies, though some users mention inconsistent auto-responses, booking platform gaps, and slower turnaround for custom setup needs. Answer based on 364 reviews ## Who uses Birdeye? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 96% positive reviews out of 167 Most reviewers find ease of use valuable, highlighting straightforward setup, minimal training, and convenient mobile access. Cara M. Senior Client Manager, 201 - 500 employees. "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." Frequent technical glitches and delays 49% negative reviews out of 65 Some reviewers report bugs and issues, experiencing platform errors, slow performance, and recurring problems requiring ongoing support. Evyn S. UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Enhanced business online visibility 100% positive reviews out of 40 Most reviewers describe online presence as significantly improved, boosting search rankings, reputation, and customer discovery. Bradley H. Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Inconsistent and delayed support interactions 53% negative reviews out of 53 Some reviewers describe service calls as unreliable, mentioning missed appointments, slow responses, and unresolved concerns with support. Matt M. Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers indicate the review dashboard streamlines monitoring, responding, and analyzing feedback across multiple platforms efficiently. Difficult contract termination process 95% negative reviews out of 22 Most reviewers report cancellation as challenging, citing strict contracts, ignored requests, and unresponsive support during termination. Scott T. President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Features AI summary Based on 2,212 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Birdeye supports all three features that reviewers rate most highly: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in a timely way, and stay informed about brand sentiment across channels, allowing teams to improve customer experience and protect their online reputation. Review Request 4.6 (141) 79.43% of 141 reviewers that rated this feature as important or highly important With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and Yardi, and use bulk uploads. Reviewers appreciate its effectiveness, ease of use, and integration options for boosting reviews. Feedback Management 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.7 (130) 72.31% of 130 reviewers that rated this feature as important or highly important Birdeye offers centralized monitoring so you can track, filter, and respond to reviews from multiple sources and locations in one dashboard. Reviewers appreciate the real-time notifications, daily reports, and the ability to manage all reviews efficiently for multi-location businesses. Surveys & Feedback 4.7 (25) 48.00% of 25 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.6 (120) 71.67% of 120 reviewers that rated this feature as important or highly important This aspect helps you identify, address, and resolve negative feedback before it escalates. Reviewers indicate it’s valuable for quickly responding to dissatisfied customers, using templates or AI suggestions, and preventing public negative reviews to protect reputation. Response Management 4.6 (113) 69.91% of 113 reviewers that rated this feature as important or highly important It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Users think it’s easy to manage responses quickly, value the flexibility to reply personally, and like the notification system for new reviews. Birdeye 621 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Adversarial Training: Popular class of generative models that use a two-player adversarial game between a generator and a discriminator. - Advertising Management: Manage advertising space and its sales within your network or publication - Advocate Management: Track and manage advocate communication, engagement, and performance - Agent Collaboration: Multiple agents work together, share tasks, and coordinate to achieve common goals. - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Accessibility Audit: Check if key pages are accessible to AI crawlers. - AI Citation Monitoring: Track references and citations of organizational content within AI answer engines - AI Content Scoring: Audit and rate content for AI citation readiness. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Crawler Analytics: Track which AI bots visit and index your site. - AI Disclosure: Supports AI-generated content labeling or disclosure requirements. - AI Hallucination Detection: Provides users with the ability to identify incorrect or misleading AI-generated brand mentions that could impact perception. - AI Mention Tracking: Detect brand mentions and citations in AI responses. - AI Query Matching Analysis: Evaluate how well content aligns with natural language prompts used in AI search environments - AI Search Ranking Insights: Provides users with the ability to analyze how AI platforms rank and surface their brand in AI-generated search results. - AI Sentiment Monitoring: Enables users to evaluate how AI-generated content portrays their brand, detecting potential biases or misinformation. - AI SMS: Uses AI to automate audience targeting, SMS message personalization, and performance optimization. - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI Text-to-Speech: Simulates human-like speech from text inputs. - AI Traffic Attribution: Attribute web sessions and conversions to AI platforms. - AI Visibility Reporting: Provides users with detailed reports on AI-generated brand mentions, rankings, and sentiment analysis. - AI Visibility Score: Track overall brand presence in AI with a unified metric. - AI-Driven Content Recommendations: Offers users insights on how to refine messaging and content structure to improve AI-driven discoverability. - AI-Optimized Content Structuring: Structure digital content so AI-powered search engines and answer systems can interpret and retrieve information accurately - AI-Readable Content Formatting: Format headings, passages, and metadata to improve how AI systems parse and extract information - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - API Integration: Connect to databases, web services, or APIs for robust data integration - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflows: Automates the content approval process to ensure social posts are approved by managers or clients before publishing. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset & Content Management: Centralizes management of generated content and brand assets across teams and campaigns - Attended Automation: Bots that work alongside humans on tasks that cannot be fully automated - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio References: Ability to submit references via phone or audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Authentication: Verify the identity of users/devices to enable secure access - Automated Alerts and Tasks: Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device. - Automated CMS Publishing: Push optimized content directly to your CMS. - Automated Email Responses: Set up automated nurturing emails based on events, online activities, and lead scores - Automated Image & Video Editing: Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Replies: Provides automatic text message replies to recipients - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Backlink Monitoring: Discover the total number of backlinks, referring domains, and referring IPs going to a domain - Badges: Assigns achievement badges to high-performing employees based on pre-determined standards. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Basic Reporting: Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives. - Behavior Analytics: Track and analyze user behavior within a system or network - BI Integration: Connect data to tools like GA4, Looker Studio, Tableau, and more - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bounce Rate Analysis: Report on email bounce rate statistics - Brand Entity Analysis: Assess how AI engines classify and represent the brand as an entity. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Brand Tracking: Monitor social media posts or web that mention a particular brand - Brand Voice Alignment: Generates content that adheres to predefined brand voice and messaging guidelines. - Brand Voice Training: Teach AI to follow brand guidelines and tone, generating branded, enterprise-grade content in text, images, audio, video, and more. - Branding: Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. - Breadth of Partner Applications: To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. - Budgeting: Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices. - Building and Personalizing Emails: Create and design emails with an editor; manage templates; personalize dynamically - Bulk SMS: Provides templates for mass mobile messaging campaigns - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Calendaring: Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Optimization: Identifies trends in social media campaigns, such as optimal posting times, to improve performance. - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Change Simulation: Preview content changes’ impact on AI responses before publishing. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Citation Intelligence: Identify and rank cited domains to inform content strategy. - Claims Management: Process of submitting and following up on claims with insurance companies - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Code Generation: Support contextual code completion, predictive coding suggestions, or automated code optimization beyond testing and security - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration: Easily compare experiments—code, hyperparameters, metrics, predictions, dependencies, system metrics, and more—to understand differences in model performance. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collection of information: Can collect and store information from interlocators, such as email, phone number, etc. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Community Q&A: Consumers can ask questions about products and request feedback from peers. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitive Benchmarking: Compare brand frequency and position versus competitors in AI content. - Competitive Intelligence: Allows users to get real-time information on competitors performance and reputation. - Competitor AI Presence Comparison: Allows users to compare how frequently their competitors are mentioned in AI-generated search results relative to their own brand. - Competitor Analysis: Monitors rates from other hotels to identify opportunities to capture churned customers, and weigh pricing against the competition. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conditional Generation: Where the output is conditioned on specific inputs or constraints such as text-to-image synthesis models - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contactless NFC: Near-field communication method to share data and process contactless payments - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Content Calendar: Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. - Content Creation: The ability to create unique content - Content Gap Analysis: Find prompts where competitors appear but your brand does not. - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Ideas: Assists in the ideation process for creating new content, including themes, content types, titles and more - Content Insights: Offers tools to optimize SEO content such as long-tail keywords, audience insights, content intelligence, or an AI writing assistant. - Content Library: Centralized repository to store content and assets - Content Localization: Generates and adapts content for multiple languages or regional audiences. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Moderation: Helps administrators ensure content is compliant with company policies by providing tools to monitor and moderate user-generated content. - Content Personalization: Personalize delivered content based on characteristics, preferences, behavior or other data across the network - Content Safety Guardrails: Features guardrails to prevent harmful or offensive content generation. - Contextual Engagement: Prompts agents to engage customers based on contextual data, such as product usage or conversation history. - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversation Editor: Allows business to edit conversations to meet the unique needs of one's business. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Corporate Reporting: Helps monitor the overall performance of marketing efforts and brand establishment. - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Creative Design: Generative AI can aid in creative design tasks by generating novel and innovative designs - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Cross-system Integration: Works across multiple software systems or databases - Cryptocurrency Processing: Accept and process cryptocurrency transactions such as Bitcoin - Custom Domains: Create branded link campaigns or short links with one or multiple custom domains. - Custom Reports: Enables users to create tailored reports on student performance and grading analytics for actionable insights. - Custom Reports and Dashboards: Allows users to easily build customized reports and dashboards. - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Effort Score (CES): Calculates customer effort score (CES) using customer feedback data. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Satisfaction (CSAT) Score: Calculates customer satisfaction (CSAT) score using customer feedback data. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customer Service Channels: Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Frameworks: Flexible architecture allowing tailored configurations - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Customization Interface: Quality of interface for designing and customizing conversation maps. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Aggregators: Ability to submit location data to major aggregators - Data Augmentation: Generative models can help augment training datasets by generating additional synthetic data. - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Data Import & Export Tools: Ability to input, modify, and extract data from the application in bulk through a structured file. - Data Import/Export: Import and export data to and from software applications - Data Quality Management: Data quality consists of deduplication, cleansing, and appending your marketing database. - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Decision Making: Makes informed choices based on available data and objectives - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Digital Intake Forms: Provides digitized intake forms both for patient and physician use - Digital Wallet Integration: The ability to process payments from a digital wallet service or other digital payment method. - Digital Wallet Payments: Allows customers to check out with wallet payment methods that digitally store credit and debit cards - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Integrations: Integrates with marketing channels, CMS platforms, or publishing tools for content distribution. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Processing: Processes documents and extracts relevant information via metadata combing, native application imaging, and domain parsing. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Duplicate Monitoring: Consistently monitors search engines and directories and removes duplicate listings - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - E-commerce Integration: The ability to integrate installment payment software into an online store or e-commerce platform in order to add additional payment options. - eCommerce Integration: Integrates with eCommerce systems - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Tracking: Track delivered, received, and opened emails - Employee Advocacy: Enables employees to promote their company by supplying them with materials, tools, and reward programs - Encryption: Convert data into a code for security - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Measuring: Tracks and measures current and improved levels of patient engagement - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Entity Recognition & Mapping: Identify and map entities within content to improve semantic understanding by AI systems - Event / Webinar Marketing: Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar. - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - For Customer Referrals: For customer referral programs / referral marketing products - For Employee Referrals: Products that allow employees to make referrals for open job positions - For Healthcare: Software designed for the healthcare industry - For Marketing and Advertising: Used by marketers and advertisers - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For No-Code Development: Build applications without the use of code - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Foundation Model: Type of AI model based on a brief input that generates an output (such as text, images, videos, or blocks of code). - Fraud Detection: Identify and prevent suspicious activity - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Generative Search Performance Analytics: Analyze visibility and performance across AI-powered search and answer environments - GEO Optimization: Get actionable recommendations to improve AI visibility. - Geo Rankings: Discover the ranking of business based on location-specific keywords at the zip level - GEO-Optimized Content Creation: Generate AI-ready articles and FAQs within the platform. - Geotargeting: Geographic location of visitors determines behavior of the software - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Google Analytics Integration: Integration with Google Analytics to track and report website traffic - Google My Business: Optimize or automate content for Google My Business - Grammar Check: Check text for proper grammar usage - Group Messaging: Group messaging lets multiple people carry on a group conversation - Hashtag Capabilites: Monitor hashtags, their trends, and analytics across all social media platforms - Hashtag Tracking: Track the usage of certain hashtags - Health Record Access: Gaining access to confidential health documents and information - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Human-In-The-Loop: Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Image Library: Store and manage images - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Incentives: Provide incentives for reviewers, such as coupons and gift cards. - Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Industry AI Sentiment Benchmarking: Provides users with the ability to analyze sentiment trends for their brand versus industry peers in AI-generated content. - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Intake Management: Activities related to the initial admission of a charge into the organization's care - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Integration Management: Identify which applications need to exchange data and enable these data connections - Integration with Wearables: Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intelligent Routing: When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive and Co-Creative Systems: Generative AI can enable interactive and co-creative systems, where humans can collaborate with AI models to create new content. - Internationalization: Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system. - Interoperability: The ability of two or more systems to exchange information or data. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IPC Systems Integration: Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Rank Tracking: Track positioning in search engines over time - Keyword Research: Suggests related keywords for a given search term and provides metrics such as keyword volume, difficulty, and competition. - Keyword Research Tools: Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Graph & Entity Linking: Connect content to entities and knowledge graph relationships to strengthen contextual signals - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lab Results: Laboratory test results - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Development: Enables employees to denote potential customers. - Lead Distribution: Route and distribute your leads to third party buyers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Gathering: Capture and organization of leads from conversations. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring and Grading: Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization. - Legal Agreements: Define and implement terms and conditions for privacy, copyright, or intellectual property. - Level 3: Supports level 3 credit card processing which requires additional data for qualification. - Levels 1 & 2: Supports levels 1 and 2 for credit card payment processing. - Link Analytics: Track, analyze and report on click-through rates from URLs - Link Building: Provides tools for backlink analysis and identifies relevant link building opportunities. - Link Editing: Change or redirect the destination URL of a short link - Link Management: Monitoring and organizing references from a webpage to external sites and internal pages - Link Shortening: Shorten long links into custom or branded links - List Management: Manage contacts across multiple mailing lists - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Live Chat: Ability to chat online in real time - LLM Integration: Connects LLMs with business data sources and systems such as CRMs and knowledge bases to enable data-driven, context-aware interactions - LLM-Ready Content Preparation: Prepare content for retrieval and citation within large language model search and answer systems - LLMs Text File Management: Create and manage llms.txt files for AI crawler guidance. - Localization: Manages labels in multiple languages and adapts designs to fit different regional regulations and cultural preferences. - Localization Automation: Adapt content to display differently based on viewer location - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manage Email Deliverability: Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring. - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Marketing Lead Database: A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history. - Mass Texting: Send messages to multiple subscribers at the same time - Medical Billing: Manage billing and payments for a healthcare provider - Medication History: Access to patient medication history data - Memory Management: Store and save retrievable data - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Misinformation Detection: Alert teams to AI-generated brand inaccuracies or errors. - MMS Marketing: Sends out multimedia via text messages, such as coupons, pictures, and audio - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Card Reader: Hardware device connected to smartphones for processing payments - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Friendly Test: Measures how easily users can access, read, and navigate the site on mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Mobile Optimized: Support mobile-optimized emails, online forms, and landing pages. - Mobile Payments: Clients can submit payments via mobile devices - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Brand Management: Manage multiple brands with separate dashboards. - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Language Tracking: Monitor brand visibility across regions and languages. - Multi-Location: Manage and support multiple locations - Multi-Platform AI Coverage: Track brand visibility across ChatGPT, Perplexity, Gemini, Google AI Overviews, Claude, and more. - Multi-step Planning: Ability to break down and plan multi-step processes - Multilanguage Support: Allow users to create surveys and repond to customer feedback in a variety of languages. - Multimodal Content Generation: Generates multimodal content including text, images, audio, or video from user prompts, instructions, or contextual inputs. - Multiple Branding Support: Allows users to deploy surveys and intake feedback data for multiple brands. - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Multiple Output Formats: Create content in various formats, such as print, PDF, HTML and more - Multiple Payment Options: Process payments via multiple modes directly through the application - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Natural Language Interface: Interact with agents using conversational language - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Understanding (NLU): Can have a natural, human-like conversation with an interlocator. - Negative Feedback Management: This aspect helps you identify, address, and resolve negative feedback before it escalates. Reviewers indicate it’s valuable for quickly responding to dissatisfied customers, using templates or AI suggestions, and preventing public negative reviews to protect reputation. - Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. - Network Directory: Ability to submit location data to a wide variety of digital services - Nonprofit Advocacy: Enable advocates to promote nonprofit, charitable, and/or political organizations and causes - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - NPS/CSAT Scoring: Measures and reports on NPS, CSAT, or other metrics over time - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Form: Form to collect visitor contact information when live chat isn't available - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Listings: Report on local citations and distribute accurate listing data to directories and search engines - Online Payments: Accept and process online payment transactions - Online Presence Management: Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Reviews: Analyzes feedback from online reviews - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Optimization: Offers the ability to enhance listings with menus, photos, videos, or other rich data - Other: Integration with other corporate software solutions such as travel and expense. - Output Document Generation: Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. - Output quality: Produces finished or near-finished content with minimal human intervention beyond templating and prompting. - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Passage & Chunk Optimization: Structure content into retrievable passages optimized for AI search and retrieval pipelines - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Satisfaction Management: Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Reconciliation: Reconcile payments with corresponding invoices or orders for accounting purposes - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance and Reliability: Payment gateway is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the gateway to respond to an action they took. System scales with load. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Persona-Based Segmentation: Filter visibility data by buyer persona or job role. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - POS Verification: Support cardholder verification methods for POS transactions. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Pre-Approved Content Library: A repository of content that has been approved for sharing with current and prospective clients - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Proactive Engagement: Provides features for sending outbound messages to engage customers through proactive support. - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Problem Area Alerts: Highlighting or otherwise flagging areas that require review or change - Problem Solving: Allows the AI agent to identify and resolve issues without user intervention. - Processing Fees: Fees associated with processing individual transactions that may be based on a percentage of the purchase or a flat rate. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Profiles: Creates user profiles similar to social media pages that display private or public statuses and updates. - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Prompt Library: Access curated or suggested prompts for coverage. - Prompt Organization: Cluster queries by topic for clearer analysis. - Prompt Visibility Monitoring: Measure brand prominence in AI-generated answers to specific queries. - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QR Codes: Matrix barcode that stores information - Query Suggestions: See options for potential search queries within the system - Ratings/Reviews: Ratings/Reviews - Real User Prompt Dataset: Access authentic user queries sent to AI platforms. - Real-Time AI Mention Alerts: Enables users to receive instant notifications when their brand is referenced in AI-generated responses. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reference Request Automation: Ability of the software to take the manual effort out of the process of requesting and collecting references - Reference Usage Tracking: Monitor and track how often customer references are used - Referral Templates: Customizable templates for referral documents, emails, and sharable links - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Users think it’s easy to manage responses quickly, value the flexibility to reply personally, and like the notification system for new reviews. - Response Position Analysis: See where your brand appears in AI-generated answers. - Response Types: Evaluate consumer feedback to ensure that it's authentic and relevant. - Retail: Features a common interface for in-store, online, and on-the-go set across all acceptance points - Retargeting: Adding retargeting pixels to track users who click a link and show them targeted ads - Retrieval Readiness Analysis: Analyze whether content is technically and structurally ready for AI retrieval systems - Returns Management: Track and facilitate returns of products sold - Revenue Analytics: Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline. - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Birdeye offers centralized monitoring so you can track, filter, and respond to reviews from multiple sources and locations in one dashboard. Reviewers appreciate the real-time notifications, daily reports, and the ability to manage all reviews efficiently for multi-location businesses. - Review Notification: Notifies a business when a review is left - Review Request: With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and Yardi, and use bulk uploads. Reviewers appreciate its effectiveness, ease of use, and integration options for boosting reviews. - Review Sharing: Share internal and external reviews on social media platforms - Reviewer Validation: Checks to ensure the reviewers are real people who used the products. - Reviews Management: Track and monitor reviews of products or services - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - ROI Analytics: Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward. - Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route To Human: Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Conversion: Success rate of conversations leading to customer purchases. - Sales Follow-Up: Allows users to automate responses to sales leads across various channels. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Sampling: Identify and track material samples for inspection or re-inspection. - Sandbox / Test Environments: Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Schema & Structured Data Optimization: Enhance content with structured data and schema markup to improve machine-readable meaning - Schema Guidance: Review and enhance schema for better AI comprehension. - Scoring: Automatically calculate score after the assessment - Screen Sharing: Digitally share screen view with others - Seamless Escalation: Provides features for escalating conversations to the appropriate agent. - Search Marketing: Track visibility and traffic from search engines - Search Tracking and Optimization: Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Security & Privacy: Maintains enterprise-grade security, regulatory compliance, and data privacy protections. - Security and privacy: Provides features to protect content from unauthorized access and distribution, ensure compliance with regulatory requirements, and safeguard sensitive information. - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Serve Support: Enables customers to resolve queries or issues without the assistance of an agent. - Semantic Content Analysis: Evaluate content context, topic coverage, and meaning to improve semantic discoverability - Semantic Optimization for AI Models: Allows users to adapt their content to align with the way AI platforms interpret and categorize information. - Sending Outbound Emails: Supports the ability to send outbound email campaigns to external recipients. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO / Keyword Analytics: Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors. - SEO Alerting: Delivers instantaneous notifications to alert users to significant issues or changes that could compromise a website's SEO health. - SEO Audit: Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines - SEO Auditing: Evaluates a website's overall SEO health and recommends actions to correct potential issues or improve content. - SEO Change Tracking: Maintains a full record of changes to website content or infrastructure, and provides access to historical snapshots or backups. - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Sequencing: Mapped-out responses for conversations. - SERP Rank Tracking: Tracks organic rank for targeted keywords and reports on current and historical metrics for average position, visibility, share of voice, traffic, etc. - Session Recording: Record active support and chat sessions for auditing and training - Share of Voice (SoV): Measure brand presence as a percentage of AI-generated conversations. - Shared Inbox: Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Simulation and Scenario Generation: Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Ads: Provides features for managing and optimizing paid advertisements across social channels. - Social Advertising: Create and manage advertising campaigns on social media networks - Social Campaigns: Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets. - Social Engagement: Process of communicating with an online community and measuring the effectiveness of activity - Social Listening: Monitor social media sites for specific keywords - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Advertising: Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time - Social Media Engagement: Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Networks Monitoring: Helps track and monitor social media trends and interactions. - Social Promotion: Market event via social media tools - Social Publishing: Allows the creation, management, and scheduling of content to be shared across social media channels. - Social Sharing: Allows businesses to share their videos on social media. - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Stakeholder Management: Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys: Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Syndication: Manage syndication to distribute reviews across multiple channels. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input. - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Technical SEO: Provides an SEO web crawler that consistently monitors and identifies technical issues within a website. - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Message (SMS): Conversations enacted through text message (SMS). - Text Scheduler: Provides the ability to schedule single or bulk text messages to recipients on a specific date and time - Text Summarization: Generate a summary of short or long form text - Text to Image: Generate an image based on a text prompt - Text-to-Landline: Text enables landline phones so users can receive text messages sent to an existing business number - Text-to-Win: Messaging system designed for contests and sweepstakes - Thematic Analysis: Identifies key phrases, themes, and patterns within a given text - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Authority Optimization: Strengthen topical authority signals so AI systems recognize content as a credible source - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Transcripts: Export text transcripts for the chat between two or more individuals - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfer Learning and Fine-tuning: Where pre-trained models on large datasets can be used as a starting point for generating new content - Transfers/Routing: Transfer queries and organize messages between agents - Transformer Model: A transformer model is a neural network architecture that can automatically transform one type of input into another type of output. - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Automation: Automate processes from start to finish without human assistance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - URL Shortener: Online tool that takes a longer URL and condenses the link to optimize sharing through copy and paste techniques - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Variation Autoencoder Models: VAEs can take a large amount of data and compress it into a smaller representation. - Version Control: Track revisions and updates made to files and navigate between different versions - Vertical-specific Solutions: Vendor provides industry- or role-specific experience management solutions. - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Video References: Request or submit references by recording a video - Virtual Characters and Avatars: Generative AI can be employed to create virtual characters, avatars, or digital personas - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice assistants: Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands. - Web Analytics: Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity. - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website: Conversations enacted through embedding or pop-ups on websites. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - White Label: Ability that lets users rebrand the software to make it look like their own - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Capability: Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.6 (707) 4.6 Based on 707 reviews ## Pricing Value for money 4.5 (619) Free Trial [View pricing plan details](https://www.capterra.com/p/152997/BirdEye/pricing/) Starter Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Social Dominate Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Referrals Value for money 4.5 (619) 4.5 Based on 619 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (654) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (654) 4.6 Based on 654 reviews ## User reviews Overall rating 4.7 Based on 707 reviews Filter by rating 5(570) 4(95) 3(17) 2(6) 1(19) Mentioned topic Sorted by most recent GO Gabriella O. Human resources manager Telecommunications ### "Birdeye is powerful but takes time to master" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2026 Pros I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. Cons What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Analyst Consumer Electronics ### "Helpful for managing reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 8, 2026 Pros Birdeye makes it easy to monitor customer reviews and feedback from one place. The dashboard is helpful for keeping track of overall customer activity. Cons The platform has a lot of features, which can feel overwhelming at first. The setup process could also be a little more straightforward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "A Powerful Tool for Managing Online Reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. Pros Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. Cons The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Steven L. Digital Marketing Director Real Estate ### "A Robust Tool Set for Reputation and Online Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. Marketing Manager Hospital & Health Care ### "Good for managing online reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 11, 2026 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. CV Clara V. HR Coordinator Automotive ### "Makes a Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GY Ghiwa Y. IT manager Airlines/Aviation ### "My Experience Using Birdeye: A Balanced Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christoph B. COO Hospitality ### "Easy to adopt solution to gain visibility and manage reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 10, 2025 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Camila R. Case Manager Law Practice ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2025 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lisbeth M. Marketing Manager Real Estate ### "Great improvement in our reviews!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ReputationStacker vs Birdeye](https://www.capterra.com/compare/152997-160682/BirdEye-vs-ReputationStacker)[Trustpilot vs Birdeye](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)[rater8 vs Birdeye](https://www.capterra.com/compare/152997-177794/BirdEye-vs-rater8)[Brand24 vs Birdeye](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye)[Hootsuite vs Birdeye](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye)[Referrizer vs Birdeye](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye)[Reputation vs Birdeye](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Doctible vs Birdeye](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible)[Thryv vs Birdeye](https://www.capterra.com/compare/152997-156926/BirdEye-vs-Thryv)[Podium vs Birdeye](https://www.capterra.com/compare/152997-164285/BirdEye-vs-Podium)[Swell vs Birdeye](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)[Weave vs Birdeye](https://www.capterra.com/compare/141842-152997/Weave-vs-BirdEye)[NiceJob vs Birdeye](https://www.capterra.com/compare/142037-152997/NiceJob-vs-BirdEye)