# Page 10 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Birdeye the right Review Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 10 - Reviews of Birdeye ## Showing most helpful reviews Showing 226-250 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Chad S. Website Administrator Marketing and Advertising Used the software for: 1-2 years ### "Birdeye is very good at what they do, but getting everything set up can be challenging" August 24, 2022 4.0 Pros When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed. Cons Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet. Review Source Response from Birdeye September 1, 2022 Thank you for your feedback Chad, Please reach out to me at ciera.saldona@birdeye.com for immediate assistance when needed. KL Karen L. General manager Medical Practice Used the software for: 2+ years ### "Great Reviews Easily Posted by your Patients" April 5, 2019 5.0 We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office. Pros This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review. Cons I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review. Review Source NB Nanci B. Accounts Manager Construction Used the software for: 1-2 years ### "Many Features in one software" February 17, 2022 5.0 Overall it is useful and easy to understand Pros It has reviews for so many sites all in one place. Cons It can lose integration with the websites your pulling information from and you wont know. Review Source Response from Birdeye February 22, 2022 Hi Nanci! Thanks for sharing! If you ever need assistance you can contact our support team at support@birdeye.com. We appreciate you being a Birdeye customer! :) VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Best Way to Attract New Reviews" October 3, 2018 5.0 Our clients are very happy with the results. Pros Reviews are extremely important to our clients and is the best aggregator that we've used. Cons We would love if the review could be applied to YELP but that is not 's fault. Review Source JR Jennifer R. Director of Marketing Retail Used the software for: 6-12 months ### "Review Management" March 4, 2022 4.0 Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist. Pros The automated responses are customized and automatically deployed based on responses. Cons Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. Review Source Response from Birdeye March 10, 2022 Hi Jennifer! Thanks for taking the time to share your experience! :) MH McKenzie H. Marketing manager Hospital & Health Care Used the software for: 1-2 years ### "Recommend birdeye to all business owners " April 5, 2019 5.0 has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye! Pros The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end. Cons To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want. Review Source MD Mary D. Business Manager Medical Practice Used the software for: 2+ years ### "I love my BirdEye" January 16, 2019 5.0 We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office. Pros The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had , us telling them how to do it! This is easy breezy for all! Cons There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got! Review Source Response from Birdeye January 17, 2019 Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback! MH Madyson H. Social Media strategist Marketing and Advertising Used the software for: 2+ years ### "Great service product!" May 4, 2022 4.0 Very positive Pros Easy to use and fantastic customer service! Cons It can be glitchy at times, especially if you aren't using the platform on a full screen. Review Source Response from Birdeye June 10, 2022 Thank you for sharing, Madyson! VR Verified Reviewer Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Useful but not necessary" July 18, 2019 5.0 When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected. Pros I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of Cons For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays). Review Source HW Helen W. Office Manager Medical Practice Used the software for: 1-2 years ### "Totally worth it" August 4, 2020 5.0 We wanted to increase our google reviews and had tried 2 other products prior to , spent thousands of dollars elsewhere and got zero results, felt frustrated, and were hesitant to drop any additional expenses because we thought the process was just too difficult. Good thing BirdEye found us and told us they had a special connection with Google and other review processes. With BirdEye's customer setup and support and training, my spouse who isn't even tech saavy, was able to immediately start using BirdEye and we had positive reviews within the first month, and every month thereafter. Our business has increased beyond expectations. We are very satisfied customers. Pros Big increase in positive reviews within our first month of using Cons we can't think of any cons at the moment Review Source Response from Birdeye November 3, 2020 Wow, thank you for choosing Birdeye! Customer happiness is a core value of ours, so we are thrilled you are loving the platform and are being taken great care of. SV Sam V. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to use, and great customer service!" June 28, 2022 5.0 Using has helped myself gain so many more reviews for all of my client's business's. Pros The review dashboard is very user friendly and makes it easy to track and manage the reviews of hundreds of my clients. Cons Sometimes there is a disconnect in Google and the reviews, but the customer service is always there to help and fix the problem! Review Source JG Jamie G. CFO Marketing and Advertising Used the software for: 2+ years ### "This product works" July 1, 2022 5.0 They're available when needed which is not that often. Pros This product once implemented really takes care of itself. My clients are happy with the results. Cons The price point could be better, but is in-line with industry standards. Review Source Response from Birdeye July 6, 2022 Hi Jamie! Thank you so much for being a Birdeye partner! We appreciate your feedback! DA DrDennis A. Dentist/Owner Hospital & Health Care Used the software for: 2+ years ### "Great Experience" August 16, 2022 5.0 Great so far. Pros Made a big difference for me with patient reviews. Cons has worked great for me so far .I haven't encountered any difficulties yet. Review Source Response from Birdeye September 1, 2022 Thanks for sharing! AM Ashley M. OFFICE MANAGER Insurance Used the software for: 6-12 months ### "Amazing Service!" September 19, 2019 5.0 So far we are happy with the service provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish. Pros What I like most about is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have. Cons has been a pleasure! So far so good. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) We did not like the fact that we were not receiving enough reviews as promised. Review Source EL Eric L. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great platform for getting positive google reviews" February 4, 2023 5.0 Pros I love being notified when I have a new review left about my business! Cons I would like a little more training so I know about it’s capabilities Review Source Response from Birdeye February 8, 2023 Hi Eric! Thanks for being a Birdeye customer! If you are wanting more insight on the platform please reach out to support@birdeye.com and they will further assist. CL Christina L. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Reviews with ease" August 23, 2022 5.0 Pros I love how easy it is to use, and how you can implement clients CMS systems so it. gets even easier. If they aren't, I love how it is so simple to enter a name. Cons More programs that it can integrate with. Like Rapport is a big one, and sometimes integrations break and we are not told that they are until last minute. If we could be emailed when it is broken so we could fix it that would be great. Review Source Response from Birdeye September 1, 2022 Thanks for sharing, Christina! CD Conor D. Digital Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great Experience Overall" March 17, 2022 4.0 I am newer to , but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses. Pros Consolidating all of our clients in one platform is great. Cons After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. Review Source Response from Birdeye March 25, 2022 Hi Conor! Thank you so much for being a Birdeye Partner! We are excited to be apart of your journey of success with your clients! If you ever need assistance with our platform please reach out to support@birdeye.com for any of your concerns. Thanks for sharing! AM Aaron M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Best Reputation Management Platform" July 31, 2019 5.0 I have been working with for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business. Pros I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with , and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.\[ Cons Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reason for choosing Birdeye Integrations and ease of use. Also, they beat the competitor price. Review Source AR Allison R. Marketing Specialist Real Estate Used the software for: 6-12 months ### "Birdeye is great" February 22, 2022 5.0 Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond. Pros Makes it easy for the on-site teams to request reviews in bulk or one off situations. Cons I do not have any cons for , at this time. Review Source Response from Birdeye March 4, 2022 Hi Allison! We are delighted to hear how much you enjoyed our team from start to finish! Customer obsession is a core value. We look forward to continued successes with your business! :) MP Michael P. Project Manager Construction Used the software for: 1-2 years ### "Compatibility " August 4, 2023 5.0 Easy set up and usage. Pros Easy to use, and fast. Really helps with organization. Cons Was a little confusing at first but we figured it out quickly. Review Source Tommy N. Owner/ Certified Chimney Sweep Used the software for: 1-2 years ### "Good Review Generator" January 10, 2018 5.0 Pros Easily get online reviews using this system. It automates the task of asking the customer to leave an online review. Cons Customer support can be extremely difficult to deal with at times. You will want to stay on top of them and make sure that it is functioning properly. They will not notify you if the system goes down. Review Source Heidi M. Operations Manager Construction Used the software for: 1-2 years ### "Game Changer" January 10, 2019 5.0 We had been in business for about 15 years when we started using . We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! Pros So Easy to Use! Immediate Results! Quality Control at its finest! Cons I don't have any negative comments about this software. Review Source Response from Birdeye January 11, 2019 Thanks Heidi! We love partnering with you to amplify your great reputation online! Your results are amazing and definitely setting you apart from the competition! We appreciate you taking the time to leave us your feedback! CE Carolyn E. Marketing Director Law Practice Used the software for: 2+ years ### "Easy Peasy" April 5, 2019 5.0 We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool. Pros Love using . Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers. Cons I haven't had any issues. Very user friendly. Review Source Brooke M. Medical Receptionist Hospital & Health Care Used the software for: 1-2 years ### "A great way to quickly collect reveiws" June 10, 2020 4.0 The greatest benefit of this software is that it is user friendly and it is easy to use! Pros This software allows me to easily and quickly send out reviews for my work. It takes less than a minute to send and making this part of my job really fast! Cons As a user, there is limited feedback that I received and it was would have been better if there was a more cohesive streamlined way to integrate or automate this software so that it would take even less time. Review Source Response from Birdeye July 22, 2020 Hi Brooke! Thank you for your feedback. We appreciate you taking the time! If you'd like any additional training or would like one of our support reps to walk you through how to automate a review campaign, please feel free to reach out to me at caroline.martinez@birdeye.com. I'd love to help! PY Petya Y. Office Manager Individual & Family Services Used the software for: 6-12 months ### "Review" May 6, 2022 5.0 Excellent Pros Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent Cons No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Liked better Review Source Response from Birdeye June 10, 2022 Hi Petya! Thank you for choosing Birdeye! We are so happy to hear how Birdeye has helped build better customer connections for you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.