# Page 11 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Birdeye the right Review Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 11 - Reviews of Birdeye ## Showing most helpful reviews Showing 251-275 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Candace P. Managing Partner Marketing and Advertising Used the software for: 1-2 years ### "Good Experience" January 10, 2024 5.0 Pros The product selection and the dashboard Cons some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed Review Source JW Joe W. Production Manager Marketing and Advertising Used the software for: 1-2 years ### "Helpful For Reviews" June 11, 2024 5.0 Overall, we are really pleased with what we are getting with this tool and plan to continue using it. Pros Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. Cons The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for. Review Source Response from Birdeye September 3, 2024 We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients! BP Brian P. Web Development Marketing and Advertising Used the software for: 2+ years ### "Increasing Reviews" March 16, 2022 5.0 Pros It makes it easy to collect reviews on multiple platforms & to easily display them all in one place. Cons Support for Yelp is no longer there, but that is due to Yelp not Birdeye. Review Source Response from Birdeye March 25, 2022 Hi Brian! Thanks for taking time to share your experience with us! SA Stacie A. Realtor Real Estate Used the software for: 1-2 years ### "Importance of reviews in todays market" August 11, 2022 5.0 Customer service has been incredible. They continue to stay in touch until problem has been resolved. Pros Very nice presentation when clients open the review request, Cons Many clients have difficulty or are unable to leave a review, but this not the fault of Birdeye, it’s a google issue. People without a gmail account have to surf around to figure out how to use their non gmail account. many get frustrated and stop, or think their review has been posted, but it wasn’t. Birdeye gives you an additional option to leave a review through Birdeye alone which is helpful for those with difficulties. Review Source Response from Birdeye September 2, 2022 Hi Stacie! Our customer service team is 100% dedicated to providing solutions to our customers to ensure a smooth experience. Thank you for sharing! KS Kristjana S. Assistant Marketing and Advertising Used the software for: 6-12 months ### "Great company " January 9, 2024 5.0 Pros They have an amazing customer support. Helpful email help Cons Sometimes the dashboard doesn’t read true. Review Source LM Luis M. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Good Product " November 10, 2022 5.0 Pros Review management is what I like the most Cons Nothing at this moment, the software is working fine Review Source Response from Birdeye December 1, 2022 Thanks, Luis! JL Jennifer L. President Marketing and Advertising Used the software for: 2+ years ### "Easy Review Capturing!" July 23, 2020 5.0 Exceptional service. The product functionality is ever expanding. Pros The BirdEye tool makes it so easy for the reviewer to quickly and easily write 5-star reviews! Cons No con. But I would love a social media post scheduling tool through The BirdEye Platform Switched from [Signpost](https://www.capterra.com/p/157887/Mia/) BirdEye ease Review Source Response from Birdeye July 31, 2020 Awesome, thank you for sharing your feedback! We love hearing how seamless the platform is to ask for reviews. :) JN Jacob N. Marketing Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good experience. Good customer support." January 13, 2023 4.0 Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others. Pros HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. Cons The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Birdeye Price and did not have features we would not use. Review Source Response from Birdeye February 8, 2023 Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience! AC Anthony C. Tech Support Specialist Computer & Network Security Used the software for: 1-2 years ### "Great Customer Support from \[SENSITIVE CONTENT\] " July 28, 2022 5.0 Amazing Customer Support Experience with \[SENSITIVE CONTENT\] Pros Customer Support is amazing, especially in times of need. \[SENSITIVE CONTENT\] has been a great help in assisting us whenever we had issues Cons Nothing to say on this. They've been great to work with Review Source Response from Birdeye September 2, 2022 Thanks, Anthony! GJ Ganesh J. Manager Publishing Used the software for: 1-2 years ### "Wonderful tool for online reputation management " June 29, 2022 5.0 Pros easy to use, auto replying to online reviews, we use this for managing reviews for our multiple products Cons none yet, we have been using it for managing online reivews, and its been great so far Review Source Response from Birdeye July 22, 2022 Thanks for being a n Birdeye customer and taking the time to leave us feedback! CU Carlos U. Marketing Director Mental Health Care Used the software for: 2+ years ### "Great Service!" April 9, 2021 5.0 Birdeye has been great. I've recommended it to a number of colleagues. We purchased this program to help manage our reviews. This has allowed us to have more positive reviews by a large number in our business sector and also allows us to address negative comments before people leave a negative review. Pros Manages our review requests and integrates with our Electronic Health Record system so there is nothing for me to do. It has a ton of other features that I don't take advantage of, but good to know they're there should i need them. Cons I don't really have any negatives about this software. Review Source OG Oscar G. Marketing Director Automotive Used the software for: Less than 6 months ### "My experience with Birdeye" November 10, 2022 4.0 The initial reason we used Birdeye was to manage our referral campaigns. Although the referral portion of Birdeye is good, I do feel it needs a little improvement. I really wanted a way that I could manage referral pay-outs through Birdeye, connecting to Amazon for example for gift cards and managing who I have paid and who I have not paid. Pros Customer Service was important to me and Birdeye does have a great staff of people that are there when you need them. They answered all my questions when I had them almost immediately. Cons The inter-office chat is definitely a product that I know Birdeye is working on but would be really helpful in our business. Alternatives considered [ReferralCandy](https://www.capterra.com/p/119331/ReferralCandy/)[Referral Rock](https://www.capterra.com/p/139089/Referral-Rock-Software/) Reason for choosing Birdeye They were the quickest to actually reply to my inquiry on their product. A couple of companies to this day have not even responded. Review Source Response from Birdeye February 8, 2023 We appreciate your feedback Oscar. We will communicate your feedback with our product team! :) CB Chris B. Patient Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "A really great platform!" April 9, 2021 5.0 It's so easy to send review requests to our patients. We've also incorporated the voicemail/text feature into our office and we have so far loved it! The internal notes feature is really great as we have multiple people using the platform throughout the day and it allows us to keep track of who has done what. Pros The ease of use with this platform is definitely what I like most about it. Cons Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK. Review Source Response from Birdeye April 12, 2021 Thanks for the review! Glad you like the interactions and inbox! The internal notes is super helpful! Let me know if you want any help with the inbox re-opening conversations. That happens when someone is reaching back out to you. You can reach me at jennifer@birdeye.com if you want further explanation. GG Gabriela G. Marketing Coordinator Real Estate Used the software for: Less than 6 months ### "Functional tool to reply to reviews" June 29, 2022 4.0 I like it. It has some defects (as everything) but it is very manageable. Pros I really appreciate the review response templates and how easy it is to reply to reviews. Cons Sometimes, certain review sites get disconnected for no reason. Review Source Response from Birdeye July 6, 2022 Thanks Gabriela! If you face any issues, please reach out to support@birdeye.com for immediate assistance. Thank you. VR Verified Reviewer Owner, Fast Fix Denver Retail Used the software for: 6-12 months ### "Birdeye Review - superior reporting - not at good though at reviews" December 4, 2018 3.0 Great reporting. Great support team. Lacking a key feature though (Chrome Extension). So we will most likely move on. Pros Reporting in this tool is top notch. Includes NPS scores. Cons At a retail level it does not work nearly as well as our prior tool Podium. Birdeye lacks a Chrome Extension. We have discussed with Birdeye support and product management this key feature missing. They seem disinterested. We'll most likely move back to Podium when our agreement is up. Review Source AT Anne T. VP of Finance and Sales Medical Practice Used the software for: 1-2 years ### "Birdeye Review" December 1, 2023 5.0 Pros We used Birdeye to manage patient experience reviews. It was easy to use. Cons We didn't experience anything negative while using it. Review Source RF Ryan F. Owner Construction Used the software for: 1-2 years ### "Great Customer Service! " April 13, 2023 5.0 Pros The customer service and reviews have been a big part! Cons It’s very expensive. Everything else is great! Review Source SW Steven W. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Review Tool" July 22, 2020 5.0 We have a few clients who are using BirdEye to improve their online reputation. Many have used a review software program in the past with little success. One example that comes to mind, is a client who had 30 reviews from using a similar software across Google and Facebook for over two years. We have more than doubled the amount of reviews, and increased their star rating by almost an entire point in a little over 6 months. The client is ecstatic! That is what matters most to our business, client satisfaction and growth! Pros Easily able to connect to social media and search engines and customize clients dashboard. It makes it really easy to send out reviews to customers and gives great insight into areas where clients can improve. Cons We have been using the service for over 6 months and have no complaints. Review Source Response from Birdeye July 24, 2020 Hi Steven, thank you for sharing your client's success story! We are thrilled to know that BirdEye has been a great solution for them. Keep up the great work! AM Alex M. Director of Marketing Real Estate Used the software for: Less than 6 months ### "Birdeye is a lifesaver for our team" July 3, 2023 5.0 Pros Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results! Cons We do not have any issues so far with Birdeye. Review Source Response from Birdeye August 2, 2023 Thank you for your wonderful review! DC David C. DENTIST Health, Wellness and Fitness Used the software for: 1-2 years ### "Birdeye review 5 stars" September 28, 2022 5.0 Excellent! A much needed software service that offers many options catered to any business. Pros ease of use and integration with dental software. Customer service excellent! Cons Would like to see a QR code for review request for patients Review Source Response from Birdeye November 4, 2022 Thank you for sharing, David! MG Mike G. Vp Consumer Goods Used the software for: Less than 6 months ### "Top quality review management " April 8, 2023 5.0 Pros We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes. Cons None so far. We have been satisfied with the function and follow up to address any issues. Review Source cA christy A. Office manger Health, Wellness and Fitness Used the software for: 2+ years ### "Helped my office tremendously " April 5, 2019 5.0 I am a office manager at a dental office. After using BirdEye for about 2 month we started doubling the new patient we were getting per month. We were getting 10-15 new reviews per month which BirdEye made it easy for the patient to leave. It’s heped out my office a ton! Pros Not having to do anything to send out the review. BirdEye works with the software I use in my dental office so I don’t have to do anything to get the reviews sent out. Cons It would be nice to have someone call and check in making sure you know if there are any new features that are added. Review Source JA John A. Senior System Technician Furniture Used the software for: 6-12 months ### "Great service" September 14, 2023 5.0 Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall. Pros User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. Cons I don't have anything that I like the least. Review Source HC Heather C. Office Manager Construction Used the software for: 1-2 years ### "My Bird eye Review" April 5, 2021 5.0 The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time. Pros I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive. Cons I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly. Review Source Ashley D. Marketing Director Facilities Services Used the software for: 2+ years ### "Great way to impove your reputation!" January 16, 2019 5.0 Pros It is extremely easy to use and makes requesting reviews simple! Cons There is some functionality we wish Birdeye had but mostly it has met all of our expectations. Review Source Response from Birdeye January 17, 2019 Thanks Ashley! Would love to hear your feedback on the additional functionality you'd like to see. Email me at jennifer@birdeye.com with any featured you'd like to see . We are constantly adding features (most recent- webchat!) and we love getting feedback from our customers. Super happy you're finding the software so easy to use and thanks for being a customer. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.