# Page 15 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 23rd, 2026 # Page 15 - Reviews of Birdeye ## Showing most helpful reviews Showing 351-375 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian V. Head Of Operations Financial Services Used the software for: Less than 6 months ### "Effective and achieves our corporate objective for online brand improvement" April 12, 2018 5.0 Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. Pros I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. Cons My biggest frustration is our inability to add other review sites that are specific to our industry. We would like to parlay our Google reviews to EnergySage to improve our online reputation. Review Source Courtney C. Staff Writer, TheBoot.com Entertainment Used the software for: Less than 6 months ### "Social Media Listening Made Easy" November 24, 2020 5.0 Good! I am able to streamline my social media listening and saving time with responding to Google My Business has been great! Pros I really like how easy makes it to listen on social media. The main time saver for me has been responding directly to Google My Business reviews on the platform. I was able to save templates and use those to quickly (and correctly) answer any questions or thank people for their review. Cons I do not have any problems with ! The software does what I need it to and has plenty of articles to reference if I have a question. Review Source Tim B. Founder and Growth Hacker at Big Red's Equipment Sales Retail Used the software for: Less than 6 months ### "Powerful and versatile customer service tool" May 2, 2018 4.0 SMS feedback generation. It is powerful! Pros Integrates with Zapier. Versatile enough that I can literally refer contacts to just about any site to leave reviews, and even send iOS contacts to one site or multiple sites while Android contacts are served other sites, while email contacts are offered still another set of choices. Cons Does not refer users to Yelp. Also, does not have built-in referral or loyalty functionality or even integrations. Does not do product reviews. This forces me to use multiple tools to offer all this functionality. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: I used a free trial ### "My review of the Birdeye platform!" June 5, 2022 5.0 My overall experience with is simply great. Pros What I really liked about is that they have a free trial, this gives you the opportunity to try the software and see if this software actually suits your needs. Birdeye has a great scala of functionalities and these work really good, as far as I've seen. The UI is also nice, which makes it easier to work with. Cons has a lot of functionalities, this can make it a little bit overwhelming to get started with. I can't think of anything that I disliked about Birdeye though. Review Source JI Jennifer I. Office manager Hospital & Health Care Used the software for: 6-12 months ### "Highly recommend " April 22, 2022 5.0 Pros Easy to integrate! Wonderful customer service! Cons Pricey software. But worth the price we pay! Review Source Response from Birdeye June 10, 2022 Hi Jennifer! We appreciate you taking the time to leave us a review. CN Connor N. Leasing Professional Real Estate Used the software for: 1-2 years ### "Helped boost our ratings!" April 5, 2021 5.0 All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand. Pros It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one. Cons The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond. Review Source MY Munira Y. Head of Marketing Marketing and Advertising Used the software for: 1-2 years ### "Easy to use !" July 23, 2020 5.0 very satisfied with the overall product. Pros it's very easy to use and implement. customer service is awesome. Cons I would have liked to see certain features like surveys, webchat included in the core package. I would also like to see free trials for each additional product. Reason for choosing Birdeye price and features stood out. Review Source Response from Birdeye July 31, 2020 Great to hear! So happy to know that you're enjoying the platform and support is taking good care of you. Thank you for the feedback! BT Brin T. Automation Manager Banking Used the software for: 1-2 years ### "Birdeye is great" August 11, 2023 5.0 Great customer service. Pros Generated reports is very helpful when figuring out our customer input. Cons Navigation can be tricky to figure where everything is at. Review Source JM Jeremy M. Professional IT Services Health, Wellness and Fitness Used the software for: 2+ years ### "0 to Hero!" April 16, 2019 5.0 Very Pleasant! Pros When i fisrt started with my reviews were in the dumps! Now I have over 1000 5 star reviews!!! Thanks Birdeye! Cons Absolutely Nothing! has brought the reputation of my practice to the forefront of our community! Review Source AA Abby A. Leasing Professional Real Estate Used the software for: 1-2 years ### "Birdeye is wonderful!" October 14, 2021 5.0 Pros is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective. Cons There isn't anything I like "least" about this software. I do wish that text conversations could be assigned to multiple people however. Review Source EJ Erina J. Sterile Tech Medical Practice Used the software for: 2+ years ### "Birdeye review" April 8, 2021 4.0 Pros Provides an easy way to communicate with patients. Makes access to dental care easier for patients but allowing them an easy way to schedule and communicate with the dental team. Cons Have not found anything to dislike at the moment. Review Source AA Antonio A. Realtor Real Estate Used the software for: 6-12 months ### "Review " February 2, 2023 5.0 Good Pros Gets me reviews and helps me out in my daily work Cons Is good, it costs a lot, is a good program Review Source Response from Birdeye April 7, 2023 Thanks for your review! MM Michael M. IT Manager Used the software for: 1-2 years ### "Very Happy with Birdeye" May 9, 2018 5.0 Pros very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly. Cons one thing i would like to see in a future update is, we send surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future. Review Source RB Ruth B. Owner/ dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Highly effective" April 6, 2019 5.0 I’ve spent a lot of money over the years trying to boost my online ranking. Bird eye has been the single most effective thing I have implemented. Pros Ease of use for reviewers and how fast they send the reviews to me Cons Some older clients can’t figure out how to post Review Source KO Kristina O. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Bird Eye is the BEST type of "set it and forget it" review system. It works!" April 8, 2019 5.0 We want to make sure that we are on top of any concerns they may have, but when our new patients can get up to date word of mouth testimonies, it speaks volumes. Pros It allows me to focus on the things that I need to in my office while knowing that we are not missing out on reaching out to our patients for their experiences. Cons We've been using Bird Eye for a couple of years now and I don't have any cons as of yet. Review Source ML Mike L. general sales manager Automotive Used the software for: 2+ years ### "Easy to use" October 9, 2020 5.0 Overall we have seen many more reviews because of . Pros Simple to use. Just put in a name, email, or phone number in and press submit. Cons I cant think of any cons while I have used . Review Source Response from Birdeye November 3, 2020 We're happy to hear the platform has been seamless to use! RD Randy D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best advertising investment ever" April 6, 2019 5.0 Before we had few google reviews. Now we have many. Pros It gets people to post reviews. It also lets me know instantly if a patient has an issue so I can rectify it. Cons No complaints. Support was fantastic the one time it shut off. Review Source CR Charlene R. Marketing Manager Financial Services Used the software for: 2+ years ### "Share your stories with great reviews" December 5, 2019 5.0 has an incredible dashboard of all kinds of reports to run allowing your company to see how they are doing. They also provide you a competitors overview to see how you are doing with competitors in your area. Pros allows us to capture reviews from our members and display them on our website for all to see! Cons I'm relatively new to using the reports and would like to have more time to be able to give a review on it. Review Source Response from Birdeye December 9, 2019 Hi Charlene! Thanks for the great feedback. BirdEye offers very in-depth reporting and analytics. If you need any help once you dive into those, just let us know! Happy to hear you like the competitor feature as well! Be Found, Be Chosen, Be the Best! - Jennifer Campisi jennifer@birdeye.com WD Whitney D. Registered Dental Hygienist Hospital & Health Care Used the software for: Less than 6 months ### "Review" April 6, 2023 5.0 Pros It takes some of the work away from staff (manually sending review requests and cross posting to social media) Cons That it takes 4 separate calls to complete the set up and integration Review Source DH Douglas H. VP Client Experience Financial Services Used the software for: 1-2 years ### "Benefits of Birdeye" March 19, 2020 4.0 The set up was good. The after set up Support is wonderful. I have had all of my questions answered quickly and accurately. Pros The best feature is being able to set up a drip email campaign and then watch as it works on its own to reach out to our customers. As reviews begin to come in we can assist the negative reviews while the system is gather others. Cons Unfortunately the responses from the email system is slim to none. this has no weight on how the software is used or works but more on our customers. I wish there was a better way to get more responses. Reason for choosing Birdeye Overall we found that everyone was offering the same thing for about the same price. Bird eye caught our eye for a number of reason. One thing I personally liked the best is the ability to update our company phone number, address, etc. in and it will update everywhere else (Google, Yelp, etc.) Review Source Response from Birdeye March 27, 2020 Thank you for taking the time to leave us a review! Customer obsession is a core value of ours at BirdEye, and we are pleased to hear support has been taking great care of you. Please reach out if you need any additional support! CM Christopher M. CEO Marketing and Advertising Used the software for: 2+ years ### "Great Product" October 9, 2020 5.0 Pros We love how our clients can have direct data pulls from there dental software. Cons In the beginning we struggled with integration but those problems have been fixed. Review Source Response from Birdeye November 3, 2020 Awesome, thank you for taking the time to share your experience! AR Angela R. Manager Construction Used the software for: Less than 6 months ### "I now know what my customers are thinking. " December 9, 2023 5.0 Pros I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is. Cons The website is a little overwhelming, but rest assured its worth it! Review Source JH Jim H. President Marketing and Advertising Used the software for: 2+ years ### "A Top Reviews Management Tool for Our Agency" July 29, 2020 5.0 Excellent experience with overall performance, agency support and account management. Pros makes it easy to keep an eye on our clients' reviews footprint. The professional layout and performance are very helpful in demonstrating value to our clients. Cons One integration process issue. We landed a major client who had an extremely large number of reviews on Kudzu. Before bringing this client into I had specific conversation with our rep concerning the critical need to port over the Kudzu reviews. I was promised this could be done - it never happened. Reason for choosing Birdeye has a very good reputation, brand identity, and it fit our agency's needs. As an agency, having quality support services helps with sales, client retention, and efficient account management. Review Source Response from Birdeye November 3, 2020 Great thorough feedback! If you still need assistance with the Kudzu reviews please email me at caroline.martinez@birdeye.com and I'll make sure support reaches out. Danielle C. Executive Assistant Medical Practice Used the software for: 6-12 months ### "Excellent Review Software" September 12, 2018 5.0 Pros We love this for allowing us to see reviews from our patients quickly Cons Can be an issue to figure out who actually wrote the review Review Source VR Verified Reviewer Operations Manager Legal Services Used the software for: Less than 6 months ### "BirdEye Website Reviews" February 1, 2019 5.0 Very good software to work with, easy to use and outstanding customer support. Pros The process for setting up is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive. Cons The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.