--- title: "Page 2 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Birdeye the right Customer Experience solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152997/BirdEye/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Birdeye 4.7 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 2 - Reviews of Birdeye ## Showing most helpful reviews Showing 26-50 of 708 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer COO Used the software for: I used a free trial ### "Easy to adopt solution to gain visibility and manage reviews" October 13, 2025 5.0 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review Source NN Noah N. Marketing Manager Used the software for: 1-3 years ### "A good communication platform with customers." March 10, 2025 4.0 Overall a positive experience, and well organized company. Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. Review Source R Reviewer Loan Officer Used the software for: 1-3 years ### "Great one stop shop social media manager. " December 24, 2024 5.0 Great one size fits all approach to social media management Pros It gave a good overview off all online standing in one place. Cons Didn't always show that I had replied to all posts. Review Source CH Christian H. CMO Used the software for: Less than 1 year ### "Excellent consumer facing experience. " June 16, 2023 5.0 Overall, we are very happy with what Birdeye offers. Pros We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Review Source Bill C. CEO Used the software for: 3-5 years ### "Birdeye has helped No Time for Social grow our business and remain ahead of our competition" April 10, 2023 5.0 We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support. Pros One of the best things about Birdeye is the customer service. Our agency rep \[sensitive content hidden\] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Review Source JS James S. Senior IT Technician Used the software for: Less than 1 year ### "Why Get Birdeye?" September 14, 2023 5.0 Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result! Pros Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons Not all company are perfect but they will try their best to help your company. Review Source Lacy H. Office Manager Used the software for: 3-5 years ### "Highly recommend" September 8, 2025 5.0 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review Source Susana L. Director of strategy Used the software for: 1-3 years ### "Powerful SEO and Review Management Platform" July 13, 2025 5.0 Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. Review Source Cap S. Receptionist Used the software for: 1-3 years ### "Easier to connect with patients via Birdeye texting vs calls/emails." September 1, 2025 4.0 Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. Review Source LM Lisbeth M. Marketing Manager Used the software for: 3-5 years ### "Great improvement in our reviews!" September 8, 2025 5.0 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review Source Verified Reviewer Brand Ambassador Used the software for: 1-3 years ### "Excellent Platform for Reviews and Reputation Management" September 3, 2025 5.0 Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Review Source Lauren G. Client Manager Used the software for: 1-3 years ### "Lauren's Review" June 13, 2025 5.0 I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. Pros How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Review Source TR Tara R. Director Used the software for: 3-5 years ### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients!" July 14, 2025 5.0 Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. Pros We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended! Cons Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. Review Source JR P. Director of Sales and Support Used the software for: 1-3 years ### "10 years and counting" May 22, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source R Reviewer Leasing Director Used the software for: 3-5 years ### "BIRDEYE - open your eyes to a new look at your portfolio" September 5, 2025 5.0 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review Source Matthew L. Property Manager Used the software for: 3-5 years ### "In a review driven world, Birdeye is a necessity" September 1, 2025 5.0 I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features. Pros I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. Cons I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. Review Source jM jc M. IT Support Specialist Used the software for: 1-3 years ### "Our Time with BirdEye" September 3, 2025 5.0 Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience Pros The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business Cons Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI Review Source Jessica G. Account Executive Used the software for: 3-5 years ### "Review Management " May 28, 2025 5.0 Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence! Pros Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also! Cons The customization of multi-locations within one account could be better, one account with multiple locations are only sending the primary logo Review Source CR Camila R. Case Manager Used the software for: 1-3 years ### "Good experience" September 15, 2025 5.0 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review Source Ellie V. Client Manager Used the software for: 3-5 years ### "Very easy to use " June 1, 2025 5.0 I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners. Pros It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. Cons The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. Review Source Sean W. Hospital Manager Used the software for: 3-5 years ### "Online Reputation Builder" September 1, 2025 5.0 Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback Pros Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Review Source Wendy K. Marketing Used the software for: 3-5 years ### "Good for Our Biz" September 2, 2025 5.0 BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface. Pros The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Review Source R Reviewer Operations Used the software for: 3-5 years ### "DO NOT SIGN UP" April 2, 2025 1.0 Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. Pros Nothing. They are a terrible and outdated company. Cons Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. Review Source BH Bradley H. Senior Business Intelligence Analyst Used the software for: Less than 1 year ### "I recommend" November 27, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source Kini T. Dentist Owner Used the software for: Less than 1 year ### "Best Review System for Google Out there!" May 20, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.