--- title: "Page 2 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Birdeye the right Review Management solution for you? Explore 707 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152997/BirdEye/reviews/?page=2" page_type: "reviews" language: "en" --- Birdeye 4.7 (707) [View alternatives](https://www.capterra.com/p/152997/BirdEye/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 2 - Reviews of Birdeye ## Showing most helpful reviews Showing 26-50 of 707 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GY Ghiwa Y. IT manager Airlines/Aviation Used the software for: 1-2 years ### "My Experience Using Birdeye: A Balanced Review" November 28, 2025 5.0 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review Source IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. LH Lacy H. Office Manager Medical Practice Used the software for: 2+ years ### "Highly recommend" September 4, 2025 5.0 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review Source SL Susana L. Director of strategy Marketing and Advertising Used the software for: 1-2 years ### "Powerful SEO and Review Management Platform" May 20, 2025 5.0 Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. Review Source CV Clara V. HR Coordinator Automotive Used the software for: 2+ years ### "Makes a Difference" April 1, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source CS Cap S. Receptionist Medical Practice Used the software for: 1-2 years ### "Easier to connect with patients via Birdeye texting vs calls/emails." August 29, 2025 4.0 Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. Review Source TR Tara R. Director Marketing and Advertising Used the software for: 2+ years ### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients!" May 24, 2025 5.0 Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. Pros We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended! Cons Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. Review Source LM Lisbeth M. Marketing Manager Real Estate Used the software for: 2+ years ### "Great improvement in our reviews!" September 4, 2025 5.0 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review Source LG Lauren G. Client Manager Marketing and Advertising Used the software for: 1-2 years ### "Lauren's Review" June 12, 2025 5.0 I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. Pros How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Review Source VR Verified Reviewer Brand Ambassador Construction Used the software for: 1-2 years ### "Excellent Platform for Reviews and Reputation Management" September 2, 2025 5.0 Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Review Source JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source JM JC M. IT Support Specialist Construction Used the software for: 1-2 years ### "Our Time with BirdEye" September 2, 2025 5.0 Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience Pros The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business Cons Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI Review Source DV Dimos V. Leasing Director Real Estate Used the software for: 2+ years ### "BIRDEYE - open your eyes to a new look at your portfolio" September 3, 2025 5.0 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review Source ML Matthew L. Property Manager Warehousing Used the software for: 2+ years ### "In a review driven world, Birdeye is a necessity" August 29, 2025 5.0 I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features. Pros I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. Cons I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. Review Source JS Jessica S. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Review Management " May 27, 2025 5.0 Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence! Pros Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also! Cons The customization of multi-locations within one account could be better, one account with multiple locations are only sending the primary logo Review Source CR Camila R. Case Manager Law Practice Used the software for: 1-2 years ### "Good experience" September 12, 2025 5.0 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review Source EV Ellie V. Client Manager Marketing and Advertising Used the software for: 2+ years ### "Very easy to use " May 29, 2025 5.0 I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners. Pros It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. Cons The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. Review Source SB Sean B. Operations Alternative Medicine Used the software for: 2+ years ### "DO NOT SIGN UP" April 1, 2025 1.0 Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. Pros Nothing. They are a terrible and outdated company. Cons Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. Review Source Response from Birdeye May 5, 2025 Hi Sean, We’re sorry to hear that your experience with Birdeye did not meet expectations. This is clearly not the standard of service we aim to deliver, and your feedback has been shared with our leadership and support teams for immediate review. We want to understand what went wrong and ensure you're supported moving forward. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns around cancellation, communication, and support response times. SW Sean W. Hospital Manager Veterinary Used the software for: 2+ years ### "Online Reputation Builder" August 29, 2025 5.0 Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback Pros Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Review Source WK Wendy K. Marketing Hospital & Health Care Used the software for: 2+ years ### "Good for Our Biz" August 29, 2025 5.0 BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface. Pros The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source KT Kini T. Dentist Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best Review System for Google Out there!" May 16, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Adit](https://www.capterra.com/p/208534/Adit/) Just not getting enough reviews from all the patients we see. Poor system. Review Source CM Cara M. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Birdeye is GREAT!" May 20, 2025 5.0 Overall, I have had a great experience with Birdeye. It is very simple to switch between accounts as I manage over 100 accounts within Birdeye. Pros Birdeye is a very easy to use platform. I appreciate that I am able to customize pretty much anything within the accounts. Cons There honestly has not been anything that has stood out to me that I do not like about Birdeye. In the event that I run into an issue, the Birdeye support team is always extremely helpful! Review Source KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.