# Page 3 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Birdeye ## Showing most helpful reviews Showing 51-75 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jaro S. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Stay away from Birdeye!" May 1, 2025 1.0 Stay away from ! It was a complete waste of time, energy, and money. Disappointing from start to finish. Pros Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. Cons They made big promises but delivered poor results. It felt like empty talk with no real value. is simply bad! Review Source Response from Birdeye May 6, 2025 Hi Jaro, We apologize for the experience you faced. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve this promptly. EM Emily M. Client Manager Marketing and Advertising Used the software for: 6-12 months ### "QR Codes are the best!" May 20, 2025 5.0 My experience has been so smooth! Whenever I have a problem, support is there to help and I always get answers quick! Pros The QR Code! It is very easy to set up and is a creative and easy way to gather reviews. I have created so so many QR codes. I was able to customize them with logos and colors. Cons Nothing! I do not have anything to share about a bad experience with . Whenever I have a problem, support is there to help! Review Source CB Christoph B. COO Hospitality Used the software for: I used a free trial ### "Easy to adopt solution to gain visibility and manage reviews" October 10, 2025 5.0 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review Source PS Patty S. Branch manager Financial Services Used the software for: 6-12 months ### "Easy to use system to assist with reputation management" February 3, 2025 4.0 Good experience. Easy to use with automated platforms syncing together. Pros Ease of use with automatic surveys being mailed immediately after closings. Cons We did not seem to have as much traction and social media and get as much review participation as other platforms. Switched from [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) This was a corporate decision to make the change. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye and leaving us a great review! CG Chasten G. Loan Officer Financial Services Used the software for: 1-2 years ### "Great one stop shop social media manager. " December 23, 2024 5.0 Great one size fits all approach to social media management Pros It gave a good overview off all online standing in one place. Cons Didn't always show that I had replied to all posts. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye for your social media management! NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " July 24, 2025 5.0 Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account Cons To be honest I liked almost everything the only one small things is that hard to find the phone number Review Source BG Beatriz G. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Birdeye review" November 10, 2024 5.0 Pros You can have all your channels linked in one platform, which makes really easy to manage Cons Sometimes it would take a while to get updates in some channels. Also the website layout could be improved Review Source Response from Birdeye May 5, 2025 Thanks for leaving us a review! AH Anne H. Broker Real Estate Used the software for: 6-12 months ### "Do NOt waste your money" August 13, 2024 1.0 I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose because the promised to fix some issues I have problems with. I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!! I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page! I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!! Pros Absolutley nothing, what they promised sounded good but they did not deliver at all! Cons They lied and lied just to get me to sign up Review Source Response from Birdeye August 22, 2024 We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at ciera.saldona@birdeye.com so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services. CB Carissa B. Bookkeeper Automotive Used the software for: 2+ years ### "Birdeye is Great! " September 4, 2024 5.0 My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review. Pros is easy to use. It has an app, which is super helpful. Cons I can seem to get the app to show me when I have notifications. Review Source KH Kiran H. Customer Service Marketing and Advertising Used the software for: I used a free trial ### "Birdeye Review " September 20, 2024 4.0 Its helpful that you can post & schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. Pros is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. Cons I found it has integration issues. There was missing features. Review Source IO Isobella O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Disappointing experience" August 5, 2024 1.0 Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored. Pros The social media scheduling was handy .. Cons The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood. Review Source Response from Birdeye August 6, 2024 Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at ciera.saldona@birdeye.com so we can resolve your concerns and help with your cancellation promptly. ST Scott T. President Marketing and Advertising Used the software for: 1-2 years ### "A Definite No - Look further" June 10, 2024 1.0 Our experience with over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended. Pros Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature. Cons Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot. Review Source AJ Abby J. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Highly Recommend!" June 3, 2024 5.0 I have loved using . They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top. Pros As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. Cons The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The support team and tools are very helpful when getting over this roadblock. Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing Birdeye Price is the best when factoring everything in, and product offerings all in one place blow them out of the water. Review Source DH Dan H. Director of Social Media Automotive Used the software for: 2+ years ### "A great tool for agencies looking to accelerate their growth" June 5, 2024 5.0 Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. Pros Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. Cons Some integrations take longer to set up, but support is there every step of the way with updates. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing Birdeye was a more complete solution for us as an agency. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Features. At the time, had more features. Review Source Response from Birdeye September 3, 2024 Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us! MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 2+ years ### "Birdeye keeps us present on social media." May 18, 2023 5.0 helps drive potential clients to our website and social media. Pros I like . It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons Nothing at the present time that is least helpful when utilizing . Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/)[Big Purple Dot](https://www.capterra.com/p/210519/Big-Purple-Dot/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye ease of using , user-friendly, professionalism and availbility of support staff Review Source Response from Birdeye August 2, 2023 Thanks for the great review! CH Christian H. CMO Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent consumer facing experience. " June 14, 2023 5.0 Overall, we are very happy with what offers. Pros We use to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Reason for choosing Birdeye The customer-facing experience and the review request automation is very robust. Review Source Response from Birdeye August 2, 2023 Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! PP Peggy P. Marketing Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Birdeye has been a great tool for our business" June 6, 2024 5.0 We have had a lot of guidance and assistance you using . From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better. Pros We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too. Cons We would have liked to see a few more options in reports. Reason for choosing Birdeye We had a better experience with the demo, and the sales people at . Switched from [Yext](https://www.capterra.com/p/140176/Yext/) They were charging too much and became difficult to work with. Review Source Response from Birdeye September 3, 2024 Thanks for choosing Birdeye! GV Guiga V. Director/owner Medical Practice Used the software for: 1-2 years ### "Birdeye helped us expand our reviews and services!!" April 27, 2023 5.0 I love and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!! Pros Since we got , our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!! Cons I I would like the address book to have more fields so we could search lists according to what we are looking to text…. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Birdeye How easy it is to use Review Source Response from Birdeye August 2, 2023 Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments! Nathan S. Director, Digital Strategy Marketing and Advertising Used the software for: 1-2 years ### "Birdeye a well-priced option for local listings management" March 12, 2024 5.0 Overall, we are quite pleased with and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. Pros The cost for local listings management is very competitive, which is what initially drew us to . We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) We made the switch based on cost and interface. Review Source VR Verified Reviewer Marketing Manager Veterinary Used the software for: 6-12 months ### "Birdeye within the Vet World " June 21, 2023 4.0 Overall experience with is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. Pros I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. Cons Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Birdeye Due to price and trying to have everything in one location. Review Source Response from Birdeye August 2, 2023 Amazing! Thank you for sharing how much you love utilizing Birdeye Social! MK Michele K. Reputation Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Birdeye is a good product for Reputation Review Monitoring & Management" August 15, 2022 4.0 It's OK. I'm frustrated that there are no learning modules to take a new Admin User or Owner through the basic setup and functionality. It's an easy interface on the surface - but much to learn by plowing through Help Topics one-by-one or opening a Support ticket for each issue I encounter... Pros Fairly easy user interface - although sometimes at the cost of functionality (or self-customization). Nice dashboard for our Clients to view their Reviews and Reports if they want. Cons Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification). Reason for choosing Birdeye This is a legacy system for Review Monitoring and Management. Review Source Response from Birdeye September 1, 2022 Hi Michele, we appreciate your feedback! We actually do have a resource center with lots of learning materials for you and your team to utilize any time at your fingertips! Please check out our resource learning center here: https://support.birdeye.com/s/ Bill C. CEO Marketing and Advertising Used the software for: 2+ years ### "Birdeye has helped No Time for Social grow our business and remain ahead of our competition" April 6, 2023 5.0 We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with since they provide great support. Pros One of the best things about is the customer service. Our agency rep \[sensitive content hidden\] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Value and customer service Review Source Helene V. Office Head Public Relations and Communications Used the software for: 1-2 years ### "Birdeye makes it easy to keep reviews in one place" June 27, 2023 5.0 Because it is complicated for field service specialists to constantly check checks, 's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction. Pros This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer. Cons Perhaps because we are novices at , I don't care about their software problems. Everything works as it should. Review Source Response from Birdeye August 2, 2023 Thank for leaving Birdeye a review.We appreciate your business and support! PS Peter S. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Over charged over promised bait and switch, deceit, and non stop billing issues! " November 19, 2021 3.0 I lost money by using and they still wont fix the issues! Pros The ability to get more reviews on google Cons Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left! Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye They bait and switched said I could bring back all the old clients that I originally brought to back to my agency and then once the contract was signed said I couldn't! Review Source CD Colin D. Director of Analyitcs Construction Used the software for: 6-12 months ### "Effective tool to boost your online reviews and keep customers happy" February 3, 2023 5.0 Overall, my experience with has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. Pros The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. Cons I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye the fact that it could do webchat and referral automation was what put me over the edge Review Source Response from Birdeye February 8, 2023 We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.