# Page 8 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of Birdeye ## Showing most helpful reviews Showing 176-200 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mario S. Business Analyst Consumer Services Used the software for: 2+ years ### "Ease of Navigation" September 28, 2022 5.0 The ease of navigation is really nice with already familiar and user-friendly type of features. Pros I like how this app fits to the needs of the business. Cons Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue. Review Source Response from Birdeye November 4, 2022 Hi Mario, we appreciate you taking the time to leave us a review! Thank you for your feedback! and we apologize for the inconvenience you experienced with logging in! sR shervin R. President Health, Wellness and Fitness Used the software for: 2+ years ### "Review management is great" March 17, 2022 4.0 Great experience. Communication with patients is very fast and simple. Pros Management of reviews is critical and is very user friendly. Chat bot has been critical because it increases patient retention Cons Direct feedback feature needs a new set up. It can be confusing to patients. Review Source Response from Birdeye March 25, 2022 Hi Shervin! Thanks for taking the time to leave us feedback. We are happy to hear that the platform has been user friendly. :) CD Chris D. Healthcare marketing Hospital & Health Care Used the software for: 6-12 months ### "Good experience " January 10, 2024 5.0 I love everything about and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them Pros Love . Some small things I would like to change but overall great company and more importantly great customer service Cons Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup. Review Source IH Isaac H. Director of Wholesale Operations Construction Used the software for: 6-12 months ### "Birdeye is a must have for any business." June 28, 2022 5.0 We're extremely happy with and all of the services that we subscribe to. Pros makes it easy for existing customers to review their actual experience and it helps with the overall customer experience. Customers would always tell us they were happy with our service and they would always say they would leave a review online for us. It didn't always happen for different reasons but Birdeye makes it really easy for them to leave reviews inn just a couple of mouse clicks. Cons I wish it would work with Yelp like it does with Google. Review Source Response from Birdeye July 22, 2022 Thank you for leaving us a review, Isaac! JG Jimmy G. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Support was Above and Beyond" March 16, 2022 5.0 100% happy customer, look forward to growing my business and partnership with birdeye Pros I loved the features, but I was hesitant at the beginning because of the learning curve, but assigned me \[SENSITIVE CONTENT\], and man, he really took his time and was always available to answer any questions I had. That made my decision to go with Birdeye a good decision for me, as I was afraid of not dedicating the time needed to learn it. Now that I understand the software, its a beautiful tool! I recommended it 100% Cons if I had to say something, I'd say the switching of customer accounts could be a lil bit quicker, but besides that the platform is grat and steady Reason for choosing Birdeye \[SENSITIVE CONTENT\], keep in touch with me, and his timing was great when I decide to move forward.Never give up! Review Source Response from Birdeye March 25, 2022 Jimmy, we absolutely value your partnership with us here at Birdeye. We also look forward to your continued success with us! Thanks so much for sharing your experience. We take pride in providing the best support! Thanks for the recognition and recommendation! BB Brett B. Head of Sales and Operations Marketing and Advertising Used the software for: 1-2 years ### "Handy Tool!" January 10, 2024 5.0 Pros Ease of use, it is a very simple and handy tool to use for Review Management! Cons The setup can be cumbersome but other than that no real complaints. Review Source CJ Cindy J. Marketing Medical Practice Used the software for: 2+ years ### "Review Increase" March 14, 2022 5.0 Always easy to email my questions and get answers! Pros Ever since we started using our reviews have grown by so many! The feedback is always positive and so helpful! Cons No complaints that I can think of, we don't use all the services but like what we do use. Reason for choosing Birdeye no Review Source Response from Birdeye March 25, 2022 Hi Cindy! We are thrilled to hear how you have been able to increase reviews with the help of Birdeye! Thanks for sharing. :) VR Verified Reviewer Data Analyst Marketing and Advertising Used the software for: 2+ years ### "A Solid Tool for Brand and Review Management" August 28, 2021 3.0 Pros is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from. Cons For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation. Review Source VR Verified Reviewer Marketing Associate Marketing and Advertising Used the software for: 6-12 months ### "Birdeye Review" April 20, 2023 4.0 Pros The platform is user-friendly which is very beneficial to both the client and us as we help manager their brand. When we run into any issues or have questions, the support team is there to help. Cons Issues with Google Website override links not displaying correctly. Otherwise, the platform is great! Review Source mH maeve H. Digital Marketing Specialist Manager Marketing and Advertising Used the software for: 2+ years ### "Love it!" February 4, 2022 5.0 Pros I love 's easy to navigate interface! Cons We could really benefit from more tracking reports to show when clients last received a review. Review Source Response from Birdeye February 9, 2022 Hi! Glad to hear you enjoy our user-friendly platform! Thank you so much for your feedback. VR Verified Reviewer Employment Lawyer Legal Services Used the software for: 6-12 months ### "BIRDEYE - Stay away!" November 18, 2018 1.0 Pros might be useful for those doing only monitoring. For those who want to generate reviews they are inconsistent and have no value add. ROI is 0%. Cons lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to externally review it on google, facebook, or almost any other third party sites I can find. The whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back. Review Source Response from Birdeye January 17, 2019 Hi there, Would love to have a conversation with you concerning your concerns. We do integrate with over 150 rating sites and we do generate reviews on those sites. Would like to understand which site you were not able to aggregate into your account. Concerning your surveys, Google does have a policy that you can not review gate, and we adhere to all Google policies as to not put your business at risk. I would be happy to discuss Google's policy further as it relates to your survey requests. As a leader in review generation and reputation management, we do want to ensure all our clients are compliant with all third party sites' policies. Our records indicate we did give you a full refund upon your request. Please contact us if you'd like to discuss further. KB Katie B. Director of Operations Medical Practice Used the software for: 2+ years ### "Birdeye is great!" November 11, 2022 5.0 Pros is easy to use! We love how visible it makes us on Google! Cons I think is great! If I had to pick something that I don't like, it would be that sometimes the people in customer support can be hard to understand. Review Source Response from Birdeye February 8, 2023 Thanks for leaving us a review, Katie! SC Steve C. Director Financial Services Used the software for: Less than 6 months ### "All Spin No Substance" December 13, 2023 1.0 All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week. Cons Awful after sales service and rude operators who don't know what they are doing Switched from [Podium](https://www.capterra.com/p/10008755/Podium/) was sold on spin by sales reps, who overpromised and underdelivered Review Source Response from Birdeye December 14, 2023 Hi Steve, I'm sorry to hear about your experience with the software and support team, and I appreciate you bringing this to our attention. Please share your account details with me directly at charlotte.steele@getbirdeye.com.au, so I can investigate and assist you promptly. Jeremiah R. Physician Assistant Hospital & Health Care Used the software for: 6-12 months ### "Worked Great for our Business" January 17, 2019 5.0 Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. The problem is that this was by no means an accurate reflection of the services we provide, rather it was from a few disgruntled or happy "customers" which is quite common in medicine. Once we implemented , I started seeing the 5 star reviews pour in. We saw our Google review average go from a measly 3.3 to a 4.6 in 6 months, with other sites trending upwards similarly. As a result, we've seen an increase in our business and couldn't be happier. Pros It's easy and straightforward to use and really produced the results we were looking for. Cons Nothing really - I found it to be user friendly, intuitive, and loved the dashboard feature. Review Source CJ Chris J. Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Great Comprehensive Platform" January 9, 2024 5.0 Pros is an end to end solve for a large suite of products. It is also very easy to use. Cons Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded. Review Source JW Jordyn W. Customer Service Representative Retail Used the software for: Less than 6 months ### "Such an Easy Service" April 13, 2023 5.0 Overall, makes customer experience tracking very efficient and easy! I would definitely recommend to a friend or colleague! Pros I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze. Cons I do wish some of the features like viewing the closed cases were a little easier to access. Review Source SP Steven P. Marketing Specialist Construction Used the software for: 1-2 years ### "Great Product" March 4, 2022 5.0 Pros is very easy to use and integrates with all of our channels. Cons There is nothing I dislike. Everything I have used in the platform has had a positive impact. Review Source Response from Birdeye March 8, 2022 Hi Steven! Thanks for taking the time to leave us feedback! We are so stoked to hear how Birdeye has had such a positive impact on your business! RR Robbie R. Marketing Automotive Used the software for: Less than 6 months ### "Easy to use, light years ahead the competitor platform" August 19, 2022 5.0 Pros The implementation setup was easy with full support from . The software platform is so easy to use and has a great reporting section. Also you can have automatic responses go out for good reviews. Cons Can't fault it for much, the custom set up for reveiew responses could have been labelled easier, so if a 3 star review came in, a 3 star auto response goes out. That would be helpful. Reason for choosing Birdeye The demo was excellent and product offerings were supierior. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Their customer support was awful, cancellation was brutal with Podium. They kept trying to upsell us on products which we didn't want. Review Source Response from Birdeye September 1, 2022 Thank you for sharing your success story with us, Robbie! We appreciate you being a Birdeye customer! RP Roni P. Administration Medical Practice Used the software for: 6-12 months ### "Important to build your business" August 15, 2022 5.0 Easy to maneuver software. Support always available put in your pocket easy to contact . Issues are resolved quickly. Pros Easy to learn and work with.support easy to contact and quick when solving issues. Cons Cannot personalize messages that go out to clients. Reason for choosing Birdeye Reputation Switched from [Booker](https://www.capterra.com/p/90708/Booker/) More exposure Review Source Response from Birdeye September 2, 2022 Hi Roni! We appreciate your feedback. Thank you for sharing your experience with Birdeye! David F. CEO Marketing and Advertising Used the software for: 2+ years ### "Works well and good support" July 22, 2020 5.0 A few times had customer support issues, but they were quickly resolved. Pros It's an effective tool to drive new online reviews. Cons Nothing really, it does what is says it does! Reason for choosing Birdeye The support behind the product and the history they have with Google. Review Source Response from Birdeye July 24, 2020 Love it! Customer happiness is a core value of ours at BirdEye so we are happy to hear that our support team has been taking good care of you. :) DV Douglas V. Principal Real Estate Used the software for: 6-12 months ### "Zero stars would be appropriate" January 24, 2024 1.0 They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us. Pros None. There is nothing positive about this organisation.It appears to be an elaborate scam! Cons Impossible to cancel. Avoid at all costs. Review Source Response from Birdeye January 30, 2024 HI Douglas, I apologize for the experience you have faced and want to help resolve thsi matter as soon as possible. Please email me at ciera.saldona@birdeye.com so I can further assist. AH Antonette H. CEO Construction Used the software for: Less than 6 months ### "Great service and superior product" June 27, 2022 5.0 It's been great. Customer service is great and professional. Pros My favorite feature is the review platform (which is why we purchased the product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business. Cons I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Birdeye The price was right and the platform is easy to manage. Review Source Response from Birdeye September 2, 2022 Thank you for your feedback, Antonette! YP Yash P. Reputation Manager Marketing and Advertising Used the software for: 2+ years ### "Reputation Management At Your Fingertips" February 3, 2022 5.0 Pros Ease of use, tons of different functionality, and so much more! Cons Some simple features that I wish were implemented, but who knows, road map? Review Source Response from Birdeye February 16, 2022 Hi Yash! Thank you for sharing your feedback! BK Bruce K. Owner/Operator Consumer Services Used the software for: 6-12 months ### "So easy, so powerful" April 8, 2019 5.0 Pros The software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients. Cons When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum. Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Buen servicio." August 10, 2023 5.0 Pros Su servicio al usuario es rapido y eficaz. Cons Tube problemas con facturacion e integraciones que se solucionaron de forma rapida. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.