--- title: "Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Birdeye the right Customer Experience solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152997/BirdEye/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Birdeye 4.7 (710) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Steven L Digital Marketing DirectorReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve.“ May 5, 2026 IW Isla W Marketing ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office.“ April 11, 2026 KL Kate L SalesMachinery, 11 - 50 employeesUsed the software for: I used a free trial. “It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform.“ August 7, 2026 MR Maura R Client ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious.“ May 20, 2025 GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 CS Cap S ReceptionistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.“ August 29, 2025 KL Kate L SalesMachinery, 11 - 50 employeesUsed the software for: I used a free trial. “Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms.“ August 7, 2026 IO Isobella O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review.“ August 5, 2024 ## Showing most helpful reviews Showing 1-25 of 710 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ioana Z. Compliance Officer Used the software for: Less than 1 year ### "Easy-to-Use Task Board and Helpful Daily Reviews" November 9, 2026 4.0 It helps us increase our visibility by giving us an additional channel for collecting reviews, as well as a way to track them. Pros II like the daily reviews we receive and ease of the task board! Cons I think it would be helpful to have stronger integration with specific sites and platforms, especially for supporting brand management and making it easier to clean up webpages. Review Source R Reviewer Owner Used the software for: I used a free trial ### "Overall, a great marketing company, but a bit more on the expensive side. " November 4, 2026 4.0 Overall, it was a great experience and they have great advertisements along with great reviews, which is what led me attracted to them. I know other companies in my career field that use them and seem happy as well. Pros I do like how they were very communicative about answering any questions & informing me about the services on how everything works. Cons It was a bit more expensive compared to another company I was considering. They seemed to have a lot to offer but a bit more than I was needing/looking for. Review Source Maryam A. Practice marketing coordinator Used the software for: 1-3 years ### "Great patient review and social media tracking platform " October 26, 2026 4.0 My overall experience with birdeye has been great and I will continue to use it for review and social media management. Pros I love that I can track my patient reviews and social media metrics in one place. Really allows me to stay organized. Cons I think with social media metrics it can be a little hard to navigate how to get what you’re looking for because it is so in depth. Review Source Sachary F. surgical coordinator Used the software for: 3-5 years ### "Great system " October 21, 2026 5.0 Their customer service is always availabe to help you set up anything you need . The will walk your through it via phone call. Pros Easy to learn and navigate. Love the text template option where you create a text, and you can send it to all of your patients without having to rewrite it. Cons I love most things about birdeye. I dont have many thing I dislike but maybe the fact that sometimes new messages do not pop up on top of the thread. Review Source GO Gabriella\_ O. Human resources manager Used the software for: 1-3 years ### "Birdeye is powerful but takes time to master" September 10, 2026 5.0 Pros I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. Cons What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. Review Source VR Verified Reviewer Analyst Used the software for: I used a free trial ### "Helpful for managing reviews" September 9, 2026 4.0 Pros Birdeye makes it easy to monitor customer reviews and feedback from one place. The dashboard is helpful for keeping track of overall customer activity. Cons The platform has a lot of features, which can feel overwhelming at first. The setup process could also be a little more straightforward. Review Source KL Kate L. Sales Used the software for: I used a free trial ### "A Powerful Tool for Managing Online Reputation" August 9, 2026 5.0 Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. Pros Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. Cons The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. Review Source Steven L. Digital Marketing Director Used the software for: 1-3 years ### "A Robust Tool Set for Reputation and Online Management" May 7, 2026 5.0 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Review Source Isla W. Marketing Manager Used the software for: 1-3 years ### "Good for managing online reputation" April 14, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Clara V. HR Coordinator Used the software for: 3-5 years ### "Makes a Difference" April 7, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source Toshim S. Sr. Analyst, Partner Revenue Strategy & Operations Used the software for: Less than 1 year 4.0 November 6, 2026 AI summary based on a full review Birdeye streamlines the management of customer reviews, saving time and improving response efficiency. The reporting options could benefit from increased flexibility to better meet user needs. Log in to unlock the full review, detailed ratings, and pros & cons Eric P. VP of Sales Used the software for: 3-5 years ### "Long Term Customer + Fan!" September 2, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Review Source R Reviewer manger Used the software for: 1-3 years ### "Not what it seems " June 17, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Review Source Julie C. Owner Used the software for: 3-5 years ### "Boost Reviews & Communication with Birdeye" September 2, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Review Source Verified Reviewer Sr. Reputation Manager Used the software for: Less than 1 year ### "Strong Partner Opportunity with Birdeye for Agencies" May 22, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Review Source Sammi V. Senior Client Manager Used the software for: 3-5 years ### "Great service for getting quality reviews!" May 21, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Review Source Bobby D. CEO Used the software for: 3-5 years ### "Agency growth with Birdeye" May 28, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Review Source DK David K. Brand Manager Used the software for: 1-3 years ### "Best Review Platform Ever!" May 21, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Review Source Verified Reviewer Marketing Manager Used the software for: Less than 1 year ### "Birdeye within the Vet World " June 22, 2023 4.0 Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. Pros I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. Cons Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. Review Source Thad S. Director of Operations Used the software for: 1-3 years ### "Good product, but flawed" August 29, 2022 4.0 The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions. Pros Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system. Cons We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts. Review Source PS Peter S. Co-Founder Used the software for: 3-5 years ### "Over charged over promised bait and switch, deceit, and non stop billing issues! " November 26, 2021 3.0 I lost money by using BirdEye and they still wont fix the issues! Pros The ability to get more reviews on google Cons Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left! Review Source Chris M. Director of Customer Success & Analytics Used the software for: 3-5 years ### "Great for Dentists" August 29, 2022 4.0 Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well. Pros Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. Cons Support is all about closing tickets and not really about fixing problems. Review Source Rabbi Jason M. President Used the software for: 3-5 years ### "Birdeye Satisfaction, Birdeye Growth" May 22, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source Verified Reviewer Digital Marketing Strategist Used the software for: Less than 1 year ### "Great product and even greater customer service!" September 1, 2025 5.0 From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment. Pros Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely. Cons So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service. Review Source Lischna C. Senior Client Manager Used the software for: 3-5 years ### "Positive Experience with Birdeye!" May 27, 2025 5.0 My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! 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