# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Simple and intuitive platform 96% positive reviews out of 166 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, navigation, and minimal training. Helene V Office Head, 501 - 1,000 employees. "This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance." Frequent technical glitches 49% negative reviews out of 65 Some reviewers describe bugs and issues like login problems, slow loading, and unresolved errors disrupting daily operations. Evyn S UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Boosts business online visibility 100% positive reviews out of 39 Most reviewers find online presence management effective for increasing visibility, attracting clients, and improving reputation. Bradley H Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Unreliable and slow support 53% negative reviews out of 53 Some reviewers indicate service calls are often delayed, confusing, or unresolved, leading to ongoing frustration and missed opportunities. Matt M Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers appreciate the review dashboard for consolidating feedback, simplifying responses, and tracking reputation efficiently. Difficult contract termination process 95% negative reviews out of 22 Most reviewers report cancellation is challenging, with ignored requests, strict terms, and unresponsive support prolonging unwanted contracts. Scott T President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Showing most helpful reviews Showing 1-25 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Director, Digital Strategy Marketing and Advertising Used the software for: 1-2 years ### "Birdeye a well-priced option for local listings management" March 12, 2024 5.0 Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. Pros The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) We made the switch based on cost and interface. Review Source JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. CV Clara V. HR Coordinator Automotive Used the software for: 2+ years ### "Makes a Difference" April 1, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source VN Virginia N. Health Partner Services Manager Marketing and Advertising Used the software for: 2+ years ### "We've been using Birdeye effectively for upwards of 3 years" April 19, 2023 5.0 Love how you can set it and forget it and it will do its job month after month, year after year, reliably. Pros The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. Cons The actual interface can sometimes be a bit difficult to navigate. Alternatives considered [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) Reason for choosing Birdeye Multiple features in Birdeye were superior to Swell. Price was better also. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Problems with Reviews not getting published to the Google Profile Review Source JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source LC Lischna C. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Positive Experience with Birdeye!" May 23, 2025 5.0 My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! Review Source MR Maura R. Client Manager Telecommunications Used the software for: 2+ years ### "Customizing to the Stars!" May 20, 2025 4.0 Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews. Pros It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. Cons There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. Review Source BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source NN Noah N. Marketing Manager Construction Used the software for: 1-2 years ### "A good communication platform with customers." March 7, 2025 4.0 Overall a positive experience, and well organized company. Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. Review Source Response from Birdeye May 5, 2025 Thanks for your review! KH Kathy H. Practice Manager Veterinary Used the software for: 2+ years ### "Great review program" October 7, 2024 5.0 Used daily to respong to client reviews, which are huge as thats how most people select their professional services Pros The AI generated review responses are great, emails when a client submits a review are very helpful Cons Wish it was easier to have a review disputed and removed Review Source Response from Birdeye May 5, 2025 We appreciate your 5-star review, Kathy! HD Hemang D. Manager Automotive Used the software for: I used a free trial ### "Great Product Great Price" November 25, 2024 4.0 Great product for the pricing. Best feature in affordable pricing. Pros The feature are great and compatible for everyone Cons The features options are less. Could be better if have more options. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye! CB Carissa B. Bookkeeper Automotive Used the software for: 2+ years ### "Birdeye is Great! " September 4, 2024 5.0 My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review. Pros Birdeye is easy to use. It has an app, which is super helpful. Cons I can seem to get the app to show me when I have notifications. Review Source KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source TQ Thomas Q. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients" June 3, 2024 5.0 Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. Pros AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations Cons Cost. This product comes at premium price. Review Source MM Matt M. Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolute Nightmare" June 10, 2024 1.0 Pros Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places. Cons Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business. Review Source AG Alexander G. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Why Birdeye Is The Best " June 3, 2024 5.0 Pros It is very helpful for payment processing It offers great reputation management comes with a live chat feature Cons Well, Birdeye has lived to its promises and no issues. Review Source Response from Birdeye September 3, 2024 Thanks for using Birdeye Payments and choosing Birdeye! JW Joe W. Production Manager Marketing and Advertising Used the software for: 1-2 years ### "Helpful For Reviews" June 11, 2024 5.0 Overall, we are really pleased with what we are getting with this tool and plan to continue using it. Pros Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. Cons The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for. Review Source Response from Birdeye September 3, 2024 We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.