# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Simple and intuitive platform 96% positive reviews out of 167 Most reviewers indicate ease of use allows for quick onboarding, minimal training, and efficient daily operations. Helene V Office Head, 501 - 1,000 employees. "This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance." Recurring technical and integration problems 49% negative reviews out of 65 Some users report bugs and issues, including glitches, syncing errors, and slow resolution for persistent technical problems. Evyn S UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Enhanced online reputation management 100% positive reviews out of 40 Most reviewers describe online presence as significantly improved, citing increased visibility, reputation, and search rankings. Bradley H Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Inconsistent support and communication 53% negative reviews out of 53 Some reviewers describe service calls as lengthy, with delayed responses, missed appointments, and unresolved support concerns. Matt M Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers appreciate review dashboard for consolidating feedback, simplifying monitoring, and streamlining response processes. Difficult contract termination process 95% negative reviews out of 22 Most users report cancellation as challenging, citing ignored requests, strict terms, and limited flexibility to exit agreements. Scott T President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Showing most helpful reviews Showing 1-25 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven L. Digital Marketing Director Real Estate Used the software for: 1-2 years ### "A Robust Tool Set for Reputation and Online Management" May 5, 2026 5.0 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Review Source EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source KT Kini T. Dentist Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best Review System for Google Out there!" May 16, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Adit](https://www.capterra.com/p/208534/Adit/) Just not getting enough reviews from all the patients we see. Poor system. Review Source MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 2+ years ### "Birdeye keeps us present on social media." May 18, 2023 5.0 Birdeye helps drive potential clients to our website and social media. Pros I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons Nothing at the present time that is least helpful when utilizing Birdeye. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/)[Big Purple Dot](https://www.capterra.com/p/210519/Big-Purple-Dot/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye ease of using , user-friendly, professionalism and availbility of Birdeye support staff Review Source Response from Birdeye August 2, 2023 Thanks for the great review! CD Colin D. Director of Analyitcs Construction Used the software for: 6-12 months ### "Effective tool to boost your online reviews and keep customers happy" February 3, 2023 5.0 Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. Pros The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. Cons I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye the fact that it could do webchat and referral automation was what put me over the edge Review Source Response from Birdeye February 8, 2023 We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) PS Peter S. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Over charged over promised bait and switch, deceit, and non stop billing issues! " November 19, 2021 3.0 I lost money by using BirdEye and they still wont fix the issues! Pros The ability to get more reviews on google Cons Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left! Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't! Review Source JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source SB Sammy B. Client Manager Telecommunications Used the software for: 1-2 years ### "Birdeye Is A Must!" May 30, 2025 5.0 Pros The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier! Cons Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated. Review Source BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source NN Noah N. Marketing Manager Construction Used the software for: 1-2 years ### "A good communication platform with customers." March 7, 2025 4.0 Overall a positive experience, and well organized company. Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. Review Source Response from Birdeye May 5, 2025 Thanks for your review! NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " July 24, 2025 5.0 Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account Cons To be honest I liked almost everything the only one small things is that hard to find the phone number Review Source HD Hemang D. Manager Automotive Used the software for: I used a free trial ### "Great Product Great Price" November 25, 2024 4.0 Great product for the pricing. Best feature in affordable pricing. Pros The feature are great and compatible for everyone Cons The features options are less. Could be better if have more options. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye! KH Kiran H. Customer Service Marketing and Advertising Used the software for: I used a free trial ### "Birdeye Review " September 20, 2024 4.0 Its helpful that you can post & schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. Pros Birdeye is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. Cons I found it has integration issues. There was missing features. Review Source KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source GV Guiga V. Director/owner Medical Practice Used the software for: 1-2 years ### "Birdeye helped us expand our reviews and services!!" April 27, 2023 5.0 I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!! Pros Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!! Cons I I would like the address book to have more fields so we could search lists according to what we are looking to text…. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Birdeye How easy it is to use Review Source Response from Birdeye August 2, 2023 Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments! MK Michele K. Reputation Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Birdeye is a good product for Reputation Review Monitoring & Management" August 15, 2022 4.0 It's OK. I'm frustrated that there are no learning modules to take a new Admin User or Owner through the basic setup and functionality. It's an easy interface on the surface - but much to learn by plowing through Help Topics one-by-one or opening a Support ticket for each issue I encounter... Pros Fairly easy user interface - although sometimes at the cost of functionality (or self-customization). Nice dashboard for our Clients to view their Reviews and Reports if they want. Cons Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification). Reason for choosing Birdeye This is a legacy system for Review Monitoring and Management. Review Source Response from Birdeye September 1, 2022 Hi Michele, we appreciate your feedback! We actually do have a resource center with lots of learning materials for you and your team to utilize any time at your fingertips! Please check out our resource learning center here: https://support.birdeye.com/s/ ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.