# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/Birdeye/reviews --- Birdeye 4.7 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Simple and intuitive platform 96% positive reviews out of 166 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, navigation, and minimal training. Helene V Office Head, 501 - 1,000 employees. "This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance." Frequent technical glitches 49% negative reviews out of 65 Some reviewers describe bugs and issues like login problems, slow loading, and unresolved errors disrupting daily operations. Evyn S UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Boosts business online visibility 100% positive reviews out of 39 Most reviewers find online presence management effective for increasing visibility, attracting clients, and improving reputation. Bradley H Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Unreliable and slow support 53% negative reviews out of 53 Some reviewers indicate service calls are often delayed, confusing, or unresolved, leading to ongoing frustration and missed opportunities. Matt M Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers appreciate the review dashboard for consolidating feedback, simplifying responses, and tracking reputation efficiently. Difficult contract termination process 95% negative reviews out of 22 Most reviewers report cancellation is challenging, with ignored requests, strict terms, and unresponsive support prolonging unwanted contracts. Scott T President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Showing most helpful reviews Showing 1-25 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven L. Digital Marketing Director Real Estate Used the software for: 1-2 years ### "A Robust Tool Set for Reputation and Online Management" May 5, 2026 5.0 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Review Source JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source CV Clara V. HR Coordinator Automotive Used the software for: 2+ years ### "Makes a Difference" April 1, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source VN Virginia N. Health Partner Services Manager Marketing and Advertising Used the software for: 2+ years ### "We've been using Birdeye effectively for upwards of 3 years" April 19, 2023 5.0 Love how you can set it and forget it and it will do its job month after month, year after year, reliably. Pros The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. Cons The actual interface can sometimes be a bit difficult to navigate. Alternatives considered [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) Reason for choosing Birdeye Multiple features in Birdeye were superior to Swell. Price was better also. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Problems with Reviews not getting published to the Google Profile Review Source JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source LC Lischna C. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Positive Experience with Birdeye!" May 23, 2025 5.0 My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! Review Source KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source NN Noah N. Marketing Manager Construction Used the software for: 1-2 years ### "A good communication platform with customers." March 7, 2025 4.0 Overall a positive experience, and well organized company. Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. Review Source Response from Birdeye May 5, 2025 Thanks for your review! KH Kathy H. Practice Manager Veterinary Used the software for: 2+ years ### "Great review program" October 7, 2024 5.0 Used daily to respong to client reviews, which are huge as thats how most people select their professional services Pros The AI generated review responses are great, emails when a client submits a review are very helpful Cons Wish it was easier to have a review disputed and removed Review Source Response from Birdeye May 5, 2025 We appreciate your 5-star review, Kathy! HD Hemang D. Manager Automotive Used the software for: I used a free trial ### "Great Product Great Price" November 25, 2024 4.0 Great product for the pricing. Best feature in affordable pricing. Pros The feature are great and compatible for everyone Cons The features options are less. Could be better if have more options. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye! SA Sara A. Social Media Manager Food & Beverages Used the software for: 1-2 years ### "Activating permanent monitoring of our social media accounts" July 26, 2024 5.0 Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information. Pros Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Review Source Response from Birdeye September 3, 2024 Thanks for leaving us a great review! We appreciate you choosing Birdeye. KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source TQ Thomas Q. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients" June 3, 2024 5.0 Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. Pros AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations Cons Cost. This product comes at premium price. Review Source MM Matt M. Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolute Nightmare" June 10, 2024 1.0 Pros Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places. Cons Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business. Review Source Jessica D. Customer Service Dispatcher & Social Media Maven Building Materials Used the software for: Less than 6 months ### "Reviews=Revenue w/BirdEye as Your Guide" January 30, 2020 5.0 Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN. Pros Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY! Cons Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons. Review Source Response from Birdeye July 22, 2020 Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform. KO Kim O. Marketing director Medical Practice Used the software for: 2+ years ### "Birdeye takes the work out of asking for reviews" September 29, 2022 5.0 Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns. Pros We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. Cons Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. Review Source Response from Birdeye November 4, 2022 Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.