# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 703 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/Birdeye/reviews --- Birdeye 4.7 (703) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 IO Isobella O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review.“ August 5, 2024 EP Eric P VP of SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights.“ August 29, 2025 MM Matt M Vice PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support.“ June 10, 2024 BH Bradley H Senior Business Intelligence AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond.“ September 2, 2025 MR Maura R Client ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious.“ May 20, 2025 JC Julie C OwnerAutomotive, Self-employedUsed the software for: More than 2 years. “We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline.“ September 1, 2025 CS Cap S ReceptionistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.“ August 29, 2025 ## Showing most helpful reviews Showing 1-25 of 703 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Director, Digital Strategy Marketing and Advertising Used the software for: 1-2 years ### "Birdeye a well-priced option for local listings management" March 12, 2024 5.0 Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. Pros The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) We made the switch based on cost and interface. Review Source JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source CV Clara V. HR Coordinator Automotive Used the software for: 2+ years ### "Makes a Difference" April 1, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source KT Kini T. Dentist Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best Review System for Google Out there!" May 16, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Adit](https://www.capterra.com/p/208534/Adit/) Just not getting enough reviews from all the patients we see. Poor system. Review Source PS Patty S. Branch manager Financial Services Used the software for: 6-12 months ### "Easy to use system to assist with reputation management" February 3, 2025 4.0 Good experience. Easy to use with automated platforms syncing together. Pros Ease of use with automatic surveys being mailed immediately after closings. Cons We did not seem to have as much traction and social media and get as much review participation as other platforms. Switched from [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) This was a corporate decision to make the change. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye and leaving us a great review! DH Dan H. Director of Social Media Automotive Used the software for: 2+ years ### "A great tool for agencies looking to accelerate their growth" June 5, 2024 5.0 Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. Pros Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. Cons Some integrations take longer to set up, but support is there every step of the way with updates. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing Birdeye Birdeye was a more complete solution for us as an agency. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Features. At the time, Birdeye had more features. Review Source Response from Birdeye September 3, 2024 Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us! VN Virginia N. Health Partner Services Manager Marketing and Advertising Used the software for: 2+ years ### "We've been using Birdeye effectively for upwards of 3 years" April 19, 2023 5.0 Love how you can set it and forget it and it will do its job month after month, year after year, reliably. Pros The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. Cons The actual interface can sometimes be a bit difficult to navigate. Alternatives considered [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) Reason for choosing Birdeye Multiple features in Birdeye were superior to Swell. Price was better also. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Problems with Reviews not getting published to the Google Profile Review Source SL Susana L. Director of strategy Marketing and Advertising Used the software for: 1-2 years ### "Powerful SEO and Review Management Platform" May 20, 2025 5.0 Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source MR Maura R. Client Manager Telecommunications Used the software for: 2+ years ### "Customizing to the Stars!" May 20, 2025 4.0 Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews. Pros It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. Cons There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. Review Source SB Sammy B. Client Manager Telecommunications Used the software for: 1-2 years ### "Birdeye Is A Must!" May 30, 2025 5.0 Pros The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier! Cons Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated. Review Source BH Bradley H. Senior Business Intelligence Analyst Financial Services Used the software for: 6-12 months ### "I recommend" September 2, 2025 5.0 It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. Review Source NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " July 24, 2025 5.0 Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account Cons To be honest I liked almost everything the only one small things is that hard to find the phone number Review Source SA Sara A. Social Media Manager Food & Beverages Used the software for: 1-2 years ### "Activating permanent monitoring of our social media accounts" July 26, 2024 5.0 Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information. Pros Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Review Source Response from Birdeye September 3, 2024 Thanks for leaving us a great review! We appreciate you choosing Birdeye. KH Kiran H. Customer Service Marketing and Advertising Used the software for: I used a free trial ### "Birdeye Review " September 20, 2024 4.0 Its helpful that you can post & schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. Pros Birdeye is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. Cons I found it has integration issues. There was missing features. Review Source KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source sG shelley G. senior marketing manager Marketing and Advertising Used the software for: 1-2 years ### "My experience with the Review Reputation Platform from Birdeye" June 3, 2024 5.0 Pros The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing. Cons more technical than anything. making sure there are ? noted on the website to click with more details of what is needed. Review Source JW Joe W. Production Manager Marketing and Advertising Used the software for: 1-2 years ### "Helpful For Reviews" June 11, 2024 5.0 Overall, we are really pleased with what we are getting with this tool and plan to continue using it. Pros Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. Cons The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for. Review Source Response from Birdeye September 3, 2024 We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients! Jessica D. Customer Service Dispatcher & Social Media Maven Building Materials Used the software for: Less than 6 months ### "Reviews=Revenue w/BirdEye as Your Guide" January 30, 2020 5.0 Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN. Pros Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY! Cons Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons. Review Source Response from Birdeye July 22, 2020 Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform. Talk to a Capterra advisor for free and get results within 15 minutes.