# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/feedcheck/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 IO Isobella O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review.“ August 5, 2024 EP Eric P VP of SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights.“ August 29, 2025 MM Matt M Vice PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support.“ June 10, 2024 BH Bradley H Senior Business Intelligence AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond.“ September 2, 2025 MR Maura R Client ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious.“ May 20, 2025 JC Julie C OwnerAutomotive, Self-employedUsed the software for: More than 2 years. “We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline.“ September 1, 2025 CS Cap S ReceptionistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.“ August 29, 2025 ## Showing most helpful reviews Showing 1-25 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Director, Digital Strategy Marketing and Advertising Used the software for: 1-2 years ### "Birdeye a well-priced option for local listings management" March 12, 2024 5.0 Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. Pros The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) We made the switch based on cost and interface. Review Source EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. GY Ghiwa Y. IT manager Airlines/Aviation Used the software for: 1-2 years ### "My Experience Using Birdeye: A Balanced Review" November 28, 2025 5.0 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review Source JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source KT Kini T. Dentist Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best Review System for Google Out there!" May 16, 2025 5.0 So far good, better than anything else i have used so far. But wishing it would get more reviews per day. Pros It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Adit](https://www.capterra.com/p/208534/Adit/) Just not getting enough reviews from all the patients we see. Poor system. Review Source PP Peggy P. Marketing Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Birdeye has been a great tool for our business" June 6, 2024 5.0 We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better. Pros We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too. Cons We would have liked to see a few more options in reports. Reason for choosing Birdeye We had a better experience with the demo, and the sales people at Birdeye. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) They were charging too much and became difficult to work with. Review Source Response from Birdeye September 3, 2024 Thanks for choosing Birdeye! MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 2+ years ### "Birdeye keeps us present on social media." May 18, 2023 5.0 Birdeye helps drive potential clients to our website and social media. Pros I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons Nothing at the present time that is least helpful when utilizing Birdeye. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/)[Big Purple Dot](https://www.capterra.com/p/210519/Big-Purple-Dot/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye ease of using , user-friendly, professionalism and availbility of Birdeye support staff Review Source Response from Birdeye August 2, 2023 Thanks for the great review! EV Ellie V. Client Manager Marketing and Advertising Used the software for: 2+ years ### "Very easy to use " May 29, 2025 5.0 I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners. Pros It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. Cons The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. Review Source CM Cara M. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Birdeye is GREAT!" May 20, 2025 5.0 Overall, I have had a great experience with Birdeye. It is very simple to switch between accounts as I manage over 100 accounts within Birdeye. Pros Birdeye is a very easy to use platform. I appreciate that I am able to customize pretty much anything within the accounts. Cons There honestly has not been anything that has stood out to me that I do not like about Birdeye. In the event that I run into an issue, the Birdeye support team is always extremely helpful! Review Source LC Lischna C. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Positive Experience with Birdeye!" May 23, 2025 5.0 My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! Review Source SM Samantha M. Senior Client Manager Marketing and Advertising Used the software for: 1-2 years ### "Great Product for small business owners" May 28, 2025 4.0 I use Birdeye through my job to help small business owners facilitate for reviews to help their businesses grow. It is an incredibly easy tool to have in your belt and facilitates great results. Pros \-Ease of use -Negative review alerts -The support team has a great response time and is usually able to solve problems quickly Cons We are not always notified when integrations break. So i will check on a client a realize nothing has been sent out for months. Review Source NN Noah N. Marketing Manager Construction Used the software for: 1-2 years ### "A good communication platform with customers." March 7, 2025 4.0 Overall a positive experience, and well organized company. Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. Review Source Response from Birdeye May 5, 2025 Thanks for your review! KH Kathy H. Practice Manager Veterinary Used the software for: 2+ years ### "Great review program" October 7, 2024 5.0 Used daily to respong to client reviews, which are huge as thats how most people select their professional services Pros The AI generated review responses are great, emails when a client submits a review are very helpful Cons Wish it was easier to have a review disputed and removed Review Source Response from Birdeye May 5, 2025 We appreciate your 5-star review, Kathy! NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " July 24, 2025 5.0 Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account Cons To be honest I liked almost everything the only one small things is that hard to find the phone number Review Source HD Hemang D. Manager Automotive Used the software for: I used a free trial ### "Great Product Great Price" November 25, 2024 4.0 Great product for the pricing. Best feature in affordable pricing. Pros The feature are great and compatible for everyone Cons The features options are less. Could be better if have more options. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye! IO Isobella O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Disappointing experience" August 5, 2024 1.0 Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored. Pros The social media scheduling was handy .. Cons The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood. Review Source Response from Birdeye August 6, 2024 Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at ciera.saldona@birdeye.com so we can resolve your concerns and help with your cancellation promptly. KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source SF Samantha F. Client Experience Manager Marketing and Advertising Used the software for: 6-12 months ### "Samantha Flynn's Review" June 10, 2024 4.0 I really appreciate the IT team. They are always helpful and willing to teach! Pros The ease of the platform set up. I also really like the social media scheduler with AI capabilities Cons Cannot input graphic into email campaigns. App is not very robust. Review Source Response from Birdeye September 3, 2024 Thanks for using BirdAI! We are happy to hear how you are loving it! GV Guiga V. Director/owner Medical Practice Used the software for: 1-2 years ### "Birdeye helped us expand our reviews and services!!" April 27, 2023 5.0 I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!! Pros Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!! Cons I I would like the address book to have more fields so we could search lists according to what we are looking to text…. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Birdeye How easy it is to use Review Source Response from Birdeye August 2, 2023 Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments! MK Michele K. Reputation Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Birdeye is a good product for Reputation Review Monitoring & Management" August 15, 2022 4.0 It's OK. I'm frustrated that there are no learning modules to take a new Admin User or Owner through the basic setup and functionality. It's an easy interface on the surface - but much to learn by plowing through Help Topics one-by-one or opening a Support ticket for each issue I encounter... Pros Fairly easy user interface - although sometimes at the cost of functionality (or self-customization). Nice dashboard for our Clients to view their Reviews and Reports if they want. Cons Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification). Reason for choosing Birdeye This is a legacy system for Review Monitoring and Management. Review Source Response from Birdeye September 1, 2022 Hi Michele, we appreciate your feedback! We actually do have a resource center with lots of learning materials for you and your team to utilize any time at your fingertips! Please check out our resource learning center here: https://support.birdeye.com/s/ Talk to a Capterra advisor for free and get results within 15 minutes.