# Meetingmax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Meetingmax the right Reservations solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153004/Meetingmax/reviews --- Meetingmax 4.7 (38) [View alternatives](https://www.capterra.com/p/153004/Meetingmax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Meetingmax Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews ES Erin S Director of Event Services and HousingEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “The customization options are great- everything from how you set up an event and use to system to the front end design.“ November 8, 2024 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel V. Sales and Services Manager Hospitality Used the software for: 6-12 months ### "Great Product and Customer Service" July 11, 2019 5.0 Pros The software was very easy to learn and Meeting Max provides a Training Certification Program that makes the learning process even more smooth. The functionality is great and if there ever are issues, their team is quick to listen and make improvements. They are so focused on customer success and I know that I can reach out to them whenever I have a question or concern. They are willing to walk through best steps or how to get creative in solving an issue in the system. Cons Not many cons I can think of at this point. Review Source Response from Meetingmax July 31, 2019 Thanks for the review Joel - much appreciated! OW Olivia W. Housing and City Information Manager Hospitality Used the software for: 2+ years ### "Great System for Managing Housing" November 7, 2024 5.0 Overall I love it. The system is easy to use and I am learning more and more. Pros The customer service is exceptional. Anytime you need something and reach out, it is responded to in a timely manner. Cons Sometimes there are little quirks that don't work for everyone, but it is minimal. Switched from [Cvent Passkey](https://www.capterra.com/p/213399/Cvent-Passkey/) I was not around during the switch, but to my knowledge it was due to their inflexibility in what we needed. Review Source JS Joy S. Housing Mgr Hospitality Used the software for: 2+ years ### "MMX Survey" July 11, 2019 3.0 from 1 -10 I'd say 6. Pros how dumb that i have to use a min of 40 characters.. The only thing I like about MMX is the price Cons The reporting aspect. All reports are designed to print per event. No date range, no year end. Some reports don't even give accurate data. Review Source Response from Meetingmax July 31, 2019 Thanks for the feedback Joy - we appreciate your honest review. CC Carrie C. Event Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "CVB loves Meetingmax Customer Service & User Experience" January 26, 2024 5.0 Our CVB contracted with Meetingmax in 2018. We switched due to our former housing software provider not meeting expectations. Meetingmax solved all of those issues and we have not had those issues since. Meetingmax customer service rep \[sensitive content hidden\] & Help Desk are always ready to help and go above and beyond. The software works as it should. No complaints. Invoicing is on point. We are very happy. Pros Meetingmax showcases a great user experience for those making reservations. The software allows for detailed wording edits and graphics throughout. Also, holding rooms during the reservation process is huge so that users aren't competing to complete their reservation first. When systems don't hold rooms throughout the reservation process, users who are still "in process" will get errors when the rooms are no longer available. Cons The reservations tab and searching for a reservation are glitchy sometimes. Reason for choosing Meetingmax Meetingmax showcased a great user experience for those making reservations. The software allowed for detailed wording edits and graphics throughout. Also, holding rooms during the reservation process was huge so users weren't competing to complete their reservation first. This led to errors for those reservations still "in process" when the rooms were no longer available. Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Groupmax was beginning to be glitchy with errors. Groupmax became Passkey. Passkey was integrated into Cvent. Review Source ES Erin S. Director of Event Services and Housing Events Services Used the software for: 2+ years ### "Valuable Housing Solution " November 8, 2024 5.0 Overall, I've had a great experience with the Meetingmax team and software. They are quick to respond, quick to try to offer solutions, and are always working towards the next best features. Pros I love how user friendly it is. The customization options are great- everything from how you set up an event and use to system to the front end design. It's very well organized on the backend and aesthetically pleasing on the front end, which makes it a good user experience for all involved. Outside of the software, I value the community they've built by hosting their annual Unconvention - the ability to connect and network with other housing managers is a huge value that sets Meetingmax above the rest. Cons I would love more cross event reporting options - the reporting is great on an event by event basis, but it would be nice to be able to pull detailed reports across multiple events (annual reports for all events, hotel reports for all events, year by year comparison reports for repeat events, etc.) Review Source DS Diane S. CEO & Hotel Coordinator Sports Used the software for: 2+ years ### "MMX extended family of We Build You Play" October 5, 2023 5.0 See above in Pros and Cons Pros We have been told by our hotel partners that we are the best they work over all housing companies which is also a shout out to MMX for having a great product that is easy to use. MMX is the glue between us and our hotel partners that helps create our strong bond. Being a family owned company we feel that MMX is an extension of our family because of the customer support we receive from them is above and beyond and we feel like we know everyone that works at MMX from \[sensitive content hidden\] and even some of their pets name. I know most if not all of them know all my dogs names. They take the time to learn about you and your company. They listen to feedback and know that not everyone's housing needs are the same. I know at least for me I feel a part of the MMX team. Cons Anything that has everyone popped up as a feature that I thought I wish I could do this on MMX I have talked through with MMX and they either showed me feature I wasn't aware of because I just didn't need it until now or worked with me to create or improve something to make it better. Nothing is perfect but I never run into a roadblock with MMX where they leave me without roadside assistance to get me back on my journey and cruising. Reason for choosing Meetingmax Customer Service, Training, I can't remember what the cost was or if we event got that far. Also longevity that MeetingMax has been in business. Also a few or the CVBs we partner with for our events had experience with MMX and it was all positive. Review Source AW Amber W. Senior Event Services Manager Events Services Used the software for: 2+ years ### "Great client service and easy to use " December 29, 2023 5.0 Pros MeetingMax is one of the most intuitive software platforms I've ever worked with! It's easy to use for our internal team to setup, track and report on events, and it's equally as easy for event attendees to reserve and update their hotel reservations. On the rare occasion that questions or concerns come up, the team at MeetingMax is responsive, thorough and very knowledgeable. Cons Too manual and admin heavy, for our CVB as well as our hotel partners. More automation is needed. Review Source MW Mary W. Director, Housing & Travel Events Services Used the software for: 2+ years ### "You can have your cake and eat it too!" July 12, 2019 5.0 We have a very large event that covers 14 continuous days of programming with check-ins for 15 days in a row. We also have varying rates by night, use about 60 hotels, and have sub-blocks for different types of attendees with different hotel options allowed. Our hoteliers needed Meetingmax as much as we did. I cannot imagine there being another product or group of people that could come close to meeting our needs. Every step of the way, we've felt Meetingmax make improvement in the best interest of their clients. They help us all stay viable in our industry. The entire Meetingmax staff have been nothing short of wonderful to work with. Pros We needed a replacement for our antiquated booking system and needed it built to our very peculiar requirements within months, not years. Meetingmax looked like the product that would keep us in business. We soon realized Meetingmax, the system and the people, were so much more than what we HAD to have. Meetingmax made it possible for us to provide service we hadn't even dared to dream of. Even today, we find ourselves anticipating using improvements they've just added that we had thought would never be possible. Evolving with technology and the hospitality industry is something we can trust with Meetingmax. Cons Seriously, I can't think of a downside except that we do not own it. Review Source Response from Meetingmax July 31, 2019 Thanks for the great review Mary! We're so appreciative to work with amazing clients like you. Bekah S. Services Manager Hospitality Used the software for: 2+ years ### "I've had a really good experience with Meetingmax - it's easy to use on both the front and back ends" October 10, 2017 5.0 Pros Ease of use, intuitive, great customer service - when we have an issue I get a response from their team usually in a matter of minutes. Cons It'd be nice to have a few more features for planners to encourage them to log in and take an active role. Review Source Blaire Z. Convention Services Coordinator Used the software for: 6-12 months ### "We love Meetingmax. It's user friendly and their Customer Service is incredible!" October 10, 2017 4.0 Pros The sub-block and comp room features make it incredibly simple to manage all types of sporting tournaments. We can set up reminders to go out to the sub-block owners to remind them of upcoming cut-offs and we provide them with unique reservation links for them to share with their team. Review Source NM Nicole M. Reservations/Housing Manager Used the software for: 1-2 years ### "awesome! great software! very user friendly! always prompt responses when needed" October 16, 2017 5.0 Pros all the different reports you can run. The option to drop room blocks on certain dates. All the new tools to create web pages. Review Source CB Christie B. Convention Services Director Used the software for: 1-2 years ### "Easy, automated, reliable" October 10, 2017 5.0 Pros Once you have a housing set up the entire thing basically runs itself with minimum monitoring on my end. Cons The fact that is takes several steps to build a housing is a con. There are several layers and screens that can be easily overlooked if not careful. Review Source SO Shea O. Softball Operations & Special Events Sports Used the software for: 2+ years ### "User Friendly" July 11, 2019 5.0 My overall experience has been phenomenal. Any challenges I have run into, they have been very quick with the solution. They send out emails whenever any thing changes in the system so you can follow along with the improvements they continue to make. Pros Meetingmax is user friendly for both the building side and the booking side. The Meetingmax team is always making changes to the software to make it exactly what their clients are looking for. Cons There are a couple areas in the software that you have to duplicate information such as taxes. There are times I change it in one location but then you have to go through and manually change it in all locations. Review Source LP Laura P. Event Services Manager Events Services Used the software for: 2+ years ### "MMX has got it going on!" July 31, 2019 5.0 Meetingmax has created an amazing service that we are able to provide to our clients to solve their housing struggles. Throughout the 11+ years we've been using MMX, it has been a huge benefit to manage hotel blocks through the system and provide 24/7 tracking for current events and detailed history of all past events. Working with the Meetingmax team has been an absolute joy as they are just such a cool and inspiring organization. Throughout all the years we've worked with MMX, their support has never once wavered and they hold such a high standard of service and innovation. Pros The customization of this software is just insane! Each event has the ability to have so many different features and capabilities within the communication to the guest, event branding, room inventory settings, etc . Even the way you manage the system can be customized as there are various ways to run reports, create alerts, send notifications, etc. Cons While Meetingmax is still extremely intuitive and user friendly, it has become rather complex over the years with all the added features & capabilities so navigating the system has become a bit more intimidating as there is just more to to learn, understand and utilize. Review Source Jayne D. Housing and Research Coordinator Events Services Used the software for: 2+ years ### "Meetingmax is the only choice for housing software!" July 11, 2019 5.0 Pros Meetingmax has the best support of any product that I currently work with. Their staff is super responsive, and actually takes your feedback into account, as well as takes the time to follow up and keep you updated on progress. Cons The only thing that comes to mind is the fact that they don't integrate with hotel reservation systems. However, that is a hotel con--as the primary user, I have no cons! Review Source JC Jeremiah C. Sales Manager Hospitality Used the software for: 1-2 years ### "Review from Athens" July 15, 2019 5.0 I love everything about MMX. From the Unconvnetion, to customer service, these guys have it going on. I recommend them to anyone that will listen! Pros We love the ability to have someone answer our questions as soon as we have them. Any time we are not finding a way to get the system to do what we want it to, there is always someone there to help us find a solution or to start the process of getting a solution fixed. Cons I wish that it integrated a little more smoothly with registration companies. I understand that MMX has an open API, but generally, registration companies charge for an API to be created. Aside from this, the software works great! Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Review Source Response from Meetingmax July 31, 2019 Thanks for the review Jeremiah - you rock! Our integration with Aventri is now complete, if you'd like more information on that registration system you can reach me at kelly@meetingmax.cc. MW Michelle W. Director of Services and Housing Non-Profit Organization Management Used the software for: 2+ years ### "Greensboro" December 14, 2023 5.0 Wonderful! Love that MM continues to update their system. Pros There are many features in Meetingmax that are easy to use. Easy to customize and navigate through the system. Always can reach out to the team with questions and get great help. Cons Nothing really so far. Still learning some of the new features Review Source BL Bethany L. Destination Services and Housing Manager Hospitality Used the software for: 1-2 years ### "I LOVE Meetingmax " July 19, 2019 5.0 The customer service level of the Meetingmax team is very high! They offer quick responses to questions and it's clear they genuinely care about their customers. Also, the Unconvention is a great user conference! You learn valuable information and get many opportunities to network and collaborate with other MMX users. Pros 1\. User-friendly 2. High level of customization for events. 3. Attractive front-end Cons 1\. The rooming list procedure for hoteliers can be confusing, especially if the hotel isn't in the system all the time because system updates are frequent. 2. Meetingmax is not compatible with Passkey. This is becoming a problem for our city because four of our conference hotels are Marriott properties and the Marriott brand recently adopted Passkey. Reason for choosing Meetingmax The overall value of Meetingmax continues to beat out Passkey every time we conduct an analysis of the two softwares. Review Source Response from Meetingmax July 31, 2019 Hi Bethany! Thanks for the great review! EB Erin B. Convention Services & Housing Manager Used the software for: 2+ years ### "MMX is very user friendly on both the front end and the back end! " October 10, 2017 5.0 Pros I love that MMX listens to their users and is constantly releasing updates. The multiple reports are perfect for hotels or clients that have different needs. This isn't software related, but every time I call MMX with a question, everyone is so helpful and nice!! Cons I like how information can be pulled from Simpleview, but don't like that we can't push pick up to Simpleview. For groups that have 40+ hotels, it is very time consuming to have to enter daily pick up for each hotel into Simpleview. Would be nice for the Simpleview feature to work both ways. (This could be a Simpleview issue). I don't like when an event ends on a Sunday or Monday and we have until Wednesday to reconcile. We try to get most of this done before an event concludes, but when there are multiple hotels involved, it is sometimes hard getting what we need quickly. I think 5 days to reconcile would be better. Review Source BS Brian S. sports and housing manager Hospitality Used the software for: 1-2 years ### "My friend Meetingmaxwell" July 18, 2019 5.0 Pros Speed and accuracy, ease of use for hotel/planners, and customer service experts that are an email or phone call away to help. Cons Small things, overall i love the system. Reason for choosing Meetingmax The customer service, which is unfair to any other company out there, as this is the only platform I/we have ever used. But at best, the competitor might match the customer service, but i seriously doubt it. I know they couldn't be better than, they might only match the level of customer service. It's not just the people dealing with the customers, it's the entire company. From the CEO down, every person i have met with Meetingmax has been extremely helpful, courteous, and knowledgeable. Their culture is what other companies strive to be like. Review Source Response from Meetingmax July 31, 2019 Thanks Brian! We appreciate your feedback. JH Jennifer H. Housing and Travel Specialist Hospitality Used the software for: 1-2 years ### "Meetingmax has completely streamlined our booking and reporting processes!" October 10, 2017 5.0 Pros There's a lot to love! What I like most is how user friendly it is, both on the front end for our customers, and the back end for us and our hotels. I'm impressed with the constant improvements that are being made. The partial waitlist function is awesome and has really had a large impact on our waitlist process as a whole. People are happier this year because of it. I also appreciate that 9 times out of 10, there's a customizable report that can give me exactly what I need to see. Also, the entire Meetingmax team is amazing. Your customer service is top notch. Cons There are some functions that could be improved. The one thing I would really like to see is the ability to send mass emails. Having to send out messages on each individual reservation does eat a lot of time that could be utilized better. Review Source BL Becca L. Housing Services Manager Hospitality Used the software for: 6-12 months ### "New to MMX" July 11, 2019 4.0 Still new to the product. The customer service received from MMX is top notch! Love that the MMX is open to new ideas and are constantly innovating their approach. Pros I like the simplicity of the system especially on the front end for online reservations. Also, the Summary Tab may be my new favorite tool! Cons Need some reports developed and ability for email campaigns. Would like the Hotel Users to be tied to the Hotels rather than individual. It's a bit cumbersome to add new users for multiple events and then to have to keep going back into the users to give them access to new events are they are created. Reason for choosing Meetingmax Support, innovation and cost Review Source Response from Meetingmax July 31, 2019 Thanks for the review Becca! We appreciate your feedback. Lindsay F. Director of Sales Used the software for: 1-2 years ### "Very user-friendly and easy to manage" October 10, 2017 5.0 Ability to offer a housing software for larger groups that come into our area. It makes it easier for them to host events in our city, which makes us more appealing to the planners. Pros Makes the reservation process easy for incoming groups. It is easy to manage on the back-end and control inventory for each event. Cons There could be a longer time of inactivity before timing you out of the website. I am having to sign in multiple times a day when I am using it. Review Source MH Melanie H. Convention Services and Housing Manager Hospitality Used the software for: 1-2 years ### "Meetingmax " July 11, 2019 5.0 Meetingmax provides amazing customer support. When I reach out I know who's going to assist me. They are more than just support, they are a part of my team. I count on them and they never let me down. Pros Very user friendly. Meetingmax taylors their system to their users needs. Always improving and evolving. Cons The hotel rooming list upload process. For our hotel partners it is very time consuming to enter hotel confirmation numbers from their PMS into Meetingmax. Review Source Response from Meetingmax July 31, 2019 Thanks Melanie - we love being a part of your team! DS Danielle S. Asst. Director Soccer & Field Sports Sports Used the software for: 2+ years ### "Great product with even better customer support!" October 16, 2017 5.0 Customers can easily book their lodging with a minimal amount of time spent doing so. Pros The continuous updates to they system based on industry trends and customer feedback. The ease of use of the product on the customer side is also great. Cons The initial set-up of events is a bit consuming and easy to miss small details that can later impact an event negatively. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Event Management](https://www.capterra.com/event-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.