TrackSmart

TrackSmart TimeClock

4.5 / 5 215 reviews

Who Uses This Software?

TrackSmart TimeClock is useful for restaurants, retail stores, call centers, hospitals and other businesses who need online employee time clock software.


Average Ratings

215 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $22.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TrackSmart
  • www.tracksmart.com/
  • Founded 1988
  • United States

About TrackSmart TimeClock

TrackSmart TimeClock lets employees clock in and out, managers approve the records, and then it does the rest of the work for you! You can handle payroll in one-click, prevent employees from clocking in before their shift starts, and see who has clocked in from any computer. Try it free! No credit card required.


TrackSmart TimeClock Features

  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

TrackSmart TimeClock Reviews Recently Reviewed!


Tracksmart Attendance - needs some feature updates

May 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

Pros: We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

Cons: If there is a change to be made, all employees have to come to the administrator to make the change. I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank. PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th. The Supervisors do not receive notification when a time sheet is submitted.

Track Employee PTO

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

Cons: As an admin I don't like that we cannot modify the time off banks. The only one we use is "PTO" and I'm having to constantly go in and modify accepted time to reflect the correct time off bank otherwise the employee's accrual will be wrong.

Very simple to use and a great way to track approvals for time off

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Cons: The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

HR App

Mar 27, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: This systems needs vast improvement for people who must leave town immediately and do not have time to update the system until their return to the office.

Cons: You cannot retroactively enter bereavement leave. You cannot cancel PTO requests after they have been approved and the start date has passed. Also, do not indicate company holidays to prevent using PTO when day is already given off.

Capterra-loader

A great upgrade for our company. Saves us money on what we were paying and has more functionality.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

Cons: The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

Overall: Affordable time tracking and compliance software

Great for All Companies

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

Great to have as an on-the-go app

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: If you're employer uses Tracksmart for PTO and logging hours, this is a great app to be able to handle hours and/or off days while mobile. The UI is relatively easy to use and you are able to do most of what you can on the their website.

Cons: The navigation menu is a little clunky and has a "dated" feel to it, but still ultimately does the job.

Does a great job of streamlining time sheets/calendar/time-off requests.

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

Cons: I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

Tracksmart is great!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

Cons: Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

We use TrackSmart to manage our employees time off.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

Cons: The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

Overall: I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

easiest app on the market so far

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to track punches when employees are working remotely or out in the field. Also includes mileage!

Cons: When clocking out for lunch, unable to see what time you punched out. It would also be nice to see after the punch how long you worked that day.

Easy to use

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

Cons: The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

TrackSmart Attendance

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

Cons: Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

Overall: It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

Track smart is awesome, my company has been using it for 3 years now.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What i like most about the track smart software is it is extremely easy to navigate. Users in the office do not have any issues recording their time

Cons: The least thing I find less admirable about the tracksmart software is the way the overtime is calculated

Easy to use and understand

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: extremely user friendly. anyone and everyone can use this app. Perfect for small to medium sized companies.

Cons: unable to see clock in and out times on mobile device. would be a great feature for users to keep track of what time they clocked out for lunch.

TrackSmart for time & attendance

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using TrackSmart for several years and am pleased with the software for tracking time off and attendance. Reports are easy to run and offer different types of information.

Pros: Very easy to use. Various report options, easy to run. Good applications

Cons: None

Great experience with Track Smart Scheduling

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: n/a

Overall: I have been using this scheduling system for a few years and I love it! It makes it very easy for my employees to request off and for myself to make our weekly schedule!

Recommendations to other buyers: n/a

Great Software, Updates would make it even better

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is for employees to input their requests

Cons: Managers cannot edit or adjust their employee requests for them.

Overall: I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.

Recommendations to other buyers: Make it so that managers can adjust time off requests for their employees Make bank totals available on the employee list screen.

Great Program

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use

Overall: Our church office staff uses this program to track daily work hours and time off. It's very easy to use.

Tracksmart Review

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the scheduling format most and how easy it is to change.

Cons: I dislike not being able to delete past employees and past employee prospects. That is a real pain!

Overall: I have been using this software for a little over six months and it has been a huge help for a first time business owner. There is one thing that I absolutely hate and that is not being able to delete past employees and employee prospects that didn't work out.

Tracksmart scheduling

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracksmart has helped our business minimize the time we spend scheduling our employees and has made a huge difference with the Time Clock in and out feature minimizing the need for our employees to drive to the office to complete a time card when they can do it in the field.

Runs great reports

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Running reports

Cons: Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time

Overall: It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly.

Best Value for Money

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Customer Support

Overall: The scheduler is the easiest to use among any other program that I had tried in the past. I am managing over 90 employees in 10 different sites, with minimum effort. I strongly recommend it.

Recommendations to other buyers: Needs to update some features, like the auto scheduler. It does not work as is should.

First time user

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of copying one week to another

Cons: Haven't found anything as of yet

Overall: This software is very easy to use and helps make scheduling much easier and faster. We tried it on a trial basis and are very pleased with the outcome.

Easier to manage

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to follow

Cons: No comment

Overall: It was a great decision to switch to Track Smart Time Clock, it makes your job a lot easier to manage. I would recommend this product

Good for small office

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use with scheduling

Cons: People can accidentally log in for a shift

Overall: I was managing a team of 10 people and I chose to use this product because of its ease of use when it came to scheduling. It was worth the cost, it allows you to track people's hours and get them to "login" for their shift. The only downfall was that someone could "login" for a shift when they were not working, which made it difficult to keep track of what was real and what was an accident. I would recommend the basic version, first.

TrackSmart has saved us time!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Wish we could see the different department schedules on one combined schedule for coverage.

Overall: TrackSmart Scheduling has helped us save time and money. The employees like the ease of use and the ability to see their schedule from a smartphone.

Perfect for my small business!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart offers the perfect features for me to run my small business. Timeclock is incredibly easy to use and individualize. We are able to train staff in less than 10 minutes and it is reliable every month.

Cost Effective PTO Management Option

Dec 20, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As a company who processes payroll internally, we were looking for an effective and easy tool to use to manage PTO across our many locations. TrackSmart PTO did just that. It's incredibly simple to use and while we did create a handy guide, most new employees and supervisors hit the ground running on the platform before they've even finished reading it. Our only complaint is that the software is not very customizable and does not offer the option to export PTO days to a calendar like iOS or Outlook.

Quality Assuarance

Dec 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had nothing but good service with Tracksmart!! Thank You and Happy Holidays We continue to grow and will continue to grow with Tracksmart.

Tracksmart

Dec 20, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The software is ok. A little tough to navigate at first. I'm not sure I'll be renewing when my subscription is up.

Great Scheduling System

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has helped our practice tremendously. I was struggling to find a great scheduling system and this is just perfect for our 15 employees medical office. The staff loves it also, because they can see their schedule on their phones!

We love TrackSmart Scheduling

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Tracksmart to manage shifts for Reception staff at our two fitness studio locations. It lets our staff sign up and keep track of their assignments, trade shifts, and it's available right on their mobile devices so it is always available. Great product!

Good attendance tracker

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: TrackSmart is very useful and definitely, helps me track time off for my employees. I would be lost without it. I do wish more features were included for what we pay and it would be nice if the site worked much faster. That's the one thing that drives me crazy. I know it will take longer to open than other websites. Overall, a good product.

CPC Delivery

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great tool for tracking time off and for what we do hours of service for the drivers. Keeps the drivers and managers in sync on who is scheduled off.

TrackSmart

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart works great have been using it for many years and never had a problem. I would recommend this to others.

Time Off Tracking

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use TrackSmart to track attendance, vacation and PTO. It has been a universal tool that consolidates our employees requests and records in one place.

Medical Office Review

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Tracksmart for 5 years or more and have had a good experience. The only feature I can say could use a little improvement would be the note area needing more characters for more in-depth notes. Other than that this is a great program.

TrackSmart Review

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We do not fully use the program, however, it works great for our needs. I can adjust for time off when the employees are allowed to carry over a day or two, or if they change days off.

Attendance Tracking - TrackSmart program

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used TrackSmart for three years now and it has met our need! We are a small organization with less than 75 employees and the cost of the software is a great value for our budget.

Excellent for the small business

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracksmart has made it so much easier for us to track time off. No more trying to keep a spreadsheet of each employee and what time they have or haven't taken.

TrackSmart Attendance Review

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I Have Been Using TrackSmart Attendance Software For The Past 5 Years; Their Software Is Excellent And Has Enable Me To Manage Our Companies Employee Attendance Very Efficiently; They Update Their Software Annually With Excellent Improvements.

Pocket Hercules

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: TrackSmart is EXTREMELY convenient. I researched several companies before landing with TrackSmart and I am pleased with what they offer. Their vacation calculating is my only complaint; it seems overly complicated and does not function well for what I need, perhaps if this part of the service was more customizable? Thank you TrackSmart, you definitely helped my small company when we needed it.

makes time maintenance easier!

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I wish we could do negative hours, extra hours worked, easier. We now have to approve zero hours, save it, then return to the record in the calendar and make it a negative! Making - hours from the start would be helpful!

An Excellent Tool for Small Business Owners

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been subscribed to Tracksmart attendance for the last 6 years. It is very easy to use and worth the money.

Excellent!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All employee information at one place, easy to use and track. Excellent customer support. Vacation plan set up could be more elaborate. Difficult to understand without help. Time off for company events could also be set up differently.
Overall, a very good attendance software.

A Great Experience

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I especially like the email that comes every Friday with the activity for the week and the reminder for the next 2 weeks. I can send these out to our managers and they can anticipate who is going to be out without surprises. Thanks.

Great product

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used this for several years. It allows me to handle vacation and sick time without confining me to my office. It's important for me to be mobile and this product allows me that option

Great product

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: TrackSmart Attendance helps us be more efficient in tracking hours and time off for our employees. It's a great product for the price.

Slower than it used to be

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: It's great software but sometimes it gets hung up and it takes longer than it should for pages to load.

The system works great, very easy t8 use.

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always a breeze to use, very self-explanatory. The step by step process is easy and very detailed. We would recommend this program to any company looking to track employees vacation or time off.

Cost-effective Timekeeping choice

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart is the perfect solution for my small business! It is cost-effective, easy to access, and intuitve for users!

Tracksmart

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It calculates hours, time off, holidays, and vacation time for you.

Overall: Tracksmart is easy to use and calculates the hours for you, which is very useful. It keeps track of vacation and sick hours. I have not had any technical issues with the program.

Good Basic Attendance System

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ability to employees to enter timesheets and PTO requests via their phones

Cons: Lack of custom reports and Lack of ability of supervisors being able to approve timesheets on their phones

Overall: The system is good- tracks time, PTO etc. but lacks some functionality - such as not being able to approve things via a cell phone, and supervisors not being able to correct employee entry errors.

Tracksmart review

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The experience has been good for our company. After all of my research on time clock software, I found this one to be the easiest and more user-friendly than other software I researched.

Easy to Use

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: At times the program gets hung up requiring a restart to clear the issue. It would also be nice if the software rejected an approval if the individual does not have time remaining.

Overall: We find TrackSmart an easy way to keep everyone informed of individual and company events. The software is easy to use and very flexible.

Good Employee Schedule System

Dec 15, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love the fact that I can use it for my seasonal business.

Cons: Not easy to find all the functions of the program.

Overall: It works pretty well for our small business. There are features of the program that are hard to find, but once you find them, the program is pretty user-friendly.

Time management

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its simple to use and does what I need

Cons: Price point after 10 employees but you're still the best price on the market, so I'm not complaining.

Overall: This is the best bang for my money. It's simple and easy to use. I didn't need all the controls that other companies were offering with much higher prices. This does what I need and more if I want to upgrade. I'm very happy.

Recommendations to other buyers: Not really. It works for what I need. I don't know your business.

OUTSTANDING!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It does everything for you. I can breathe because there is very little left for me to do after my employee's schedules are made, and they are clocked in. Thanks for the great support!

Totally Awesome software

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user-friendly
Great Reports

Cons: Need to be able to put customer own "reasons for missing work"
Some we need are not in the list

Overall: Can track everything I need to.
Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend

Time Clock!

Dec 14, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Clock in / Clock out.

Overall: For a startup company with less than 7 employees, we opted for the basic clock in clock out feature. This has been successful for us and allows us to track time entries appropriately for payroll.

Recommendations to other buyers: it would be nice to see what time you clocked out for lunch

Great program

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Doing my schedule used to take me hours, using the program I now know when my employees requested time off. I know who else is off. The ease of scheduling has made my life easier

So Easy to Use!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is a dream come true, it's very easy to use and has comprehensive functionality. I have been using it for about 5 years now and it still meets my expectations. I especially like the reports section- when an employee asks how time they have used or is left over, you can quickly generate a report for them and send it to them electronically! This program is a great value for your money.

Wonderful!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, has all the features we needed.

Cons: None. It's a wonderful program

Overall: Our total experience with tracksmart has been awesome. We can easily manage all our employees PTO from one location. Also excited about the ability to track our employees time cards.

a great program

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Excellent and easy to use program. Wish others were this simple. IF you need support they answer quickly and resolve your issues quickly as well.

Great Timekeeping System

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: I would like the ability to print a Calendar report for a monthly time period, not just a year.

Overall: This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better.

Best scheduling app!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Auto schedule and employee info

Cons: I am colorblind and often have trouble Reading the app because it's all color coordinate a pattern based coordination would be awesome

Overall: Easiest way to create a schedule!
Once you go tracksmart you don't go back. I love that I can have all my employees info in one spot.

Recommendations to other buyers: I used to spend way too much time trying to create a schedule until I got tracks smart

Makes life easier

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reports will save you time in the short term and long term.

Cons: Can take some time to teach new hires how to use.

Overall: Great tool to take the work out of managing time off requests, calendaring, and totaling time sheets!

Recommendations to other buyers: Try it, you won't go back!

Great Product for our Team!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The app

Cons: It's pricey. The scheduler is not as easy to use.

Overall: I love this product. It's really helped manage our team's time. The app is really helpful for our team.

Recommendations to other buyers: No

This program changed the way we operated our community pool

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: accurate time sheets are generated electronically from manager approve punches in and out

Overall: The features made managing our time clock and payroll so simple. I can't wait to use the scheduling software in conjunction with the time clock this year!

Recommendations to other buyers: if you are calculating your time cards by hand the cost of this software is totally worth it...think about the hours you are wasting going old school...make the step to keep up with technology folks! I'm sure glad I did

Perfect for our needs

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: can be slow

Overall: TrackSmart is perfect for our small company attendance needs. It is very user friendly and the customer service is very attentive.

Recommendations to other buyers: noen

My 2 cents

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I just wish it would not restart every year I need my employee vacation time to be left alone they don't change every year it's a matter of when they started working there not just because a new year.

Bad, Bad, Bad, Bad

Dec 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Comments: Bad, useless, I am the administrator and can't log in. Will not renew. I'm using safari, was told to try Google, Mozilla or windows, still doesn't work!

TrackSmart Rocks!

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Can be a little tricky when adjusting "time banks"

Overall: We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support.

Very Helpful Service!

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart is very functional for our needs. It is very easy to use and easy to teach new employees. We have been using it for a couple of years now and are very satisfied!

Tracksmart

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I manage 5 employees through track smart and it is always accurate. I would recommend this software to all places of business.

Excellent Program

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly

Overall: SmartTrack is a very user-friendly program. I have been using it for several years now. I have never had any issues with the program or with customer service.

Good Stuff!

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy

Cons: Can be hard to navigate.

Overall: Works well and easy to use. Everyone seems to enjoy it. We have used it for a while now too and like I said - everyone seems to enjoy the interface.

Basic Needs Filled!

Dec 14, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Tracksmart does what I need it to do at a fundamental level, but there are no bells and whistles. There are several features that have made it harder to work with as the administrator - but for my employees, it is easy to use.

A Really Good Program

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to set up and easy to track attendance.

Cons: I wish there were some different options on the drop down lists. I can't seem to get it to track our vacation and personal days the way ours are set up.

Overall: I would reccommend this to anyone looking for an attendance program. Very easy to use, easy to set up new employees, and nice reporting.

I recommend tracksmart!

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Cons: Tracking of PTO's

Overall: My employees love TrackSmart. The website sometimes runs slow, and the tracking of PTO isn't very robust. Otherwise, we love it.

Great product... could use some improvements

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and overall look & feel of website/product. Flexible pricing plans.

Cons: No Outlook sync feature so in-house calendars match what is on TrackSmart.

Overall: I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.

Recommendations to other buyers: Please work out the Outlook sync feature... this would be a huge time-saving tool and ensure our in-house calendar matches our TrackSmart calendar.

TrackSmart makes HR a breeze!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Employees can keep track of their own PTO balances rather than dispute with managers. They can also see their balances so it reduces the number of inquiries management receives.

Cons: Inability to load next year's time bank before the year hits.

Overall: TrackSmart has vastly improved our PTO system. Gone are the days of manually tracking on excel spreadsheets, countless disputes from employees who think their balance should be higher than what it is and so on. The only thing I REALLY wish I could do on TrackSmart is load PTO banks for the coming year before the year starts (i.e. I wish I could load the 2017 time banks and approve 2017 time off requests... instead they just have to sit as pending until after 1/1/2017).

Love TrackSmart - Why Aren't You Using It!

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for employees and administrators,
Value of software

Overall: TrackSmart Attendance is a great site for tracking attendance and requesting days off, etc. It makes the process of requesting time off much easier for the staff as well as the HR staff. In addition, I like the fact that everything is electronically recorded. Overall, I believe the program is a great value for the money - I can allow my staff to focus on more pressing items instead of tracking down time off request forms.

Recommendations to other buyers: Design features are a bit simplistic but does not hinder the use of the software

Excellent customer service

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is very user-friendly. Customer support is excellent. Every time I have a question I get a response either by email of phone call addressing the problem.

Great Bang For Your Buck

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used it for a year and it solved all my time tracking issues. Payroll takes 1/4 of the time it used to. Employees also know their hours so there are never any surprises.

Great Scheduling App!

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has built in checks when dealing with cross/scheduling and time off.

Cons: The templates for putting in new shifts needs refinement. I can't see the name of the shift, only the number of people needed.

Overall: Tracksmart Scheduling has helped us track our employees from multiple locations all in one system/and app. Very convenient for admin and users!

Recommendations to other buyers: Overall it has been great for our company.

Good experience

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always get a quick response from CHAT when I need help performing a task on Track Smart. Good follow up as well

Easy to use, Good value

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to create complex schedules.

Cons: Payroll report does not report on the period specified, but for some reason will only pull full weeks.

Overall: Tracksmart Scheduling meets most of our needs as a scheduling software for multiple companies we own. It's quite easy to use, particularly the schedule planning and shift assignment areas. I t would be great if they would make an accurate payroll report so users don't have to extract records manually and work in Excel, but other than that it's a solid product for a great price.

Nice, user friendly and helpful

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User friendly.

Cons: Need to add the balances manually

Overall: It's helpful but can be more helpful if that could track the correct balances. There is any way that this software can be added to our payroll software?

That would be great.

Easy to Use - Works well for our small company!

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, short learning curve!

Cons: Every once in a while, we can't access the site.

Overall: We have 9 employees and we can easily keep track of their time off and generate a report if they need to verify their allotment.

Tracksmart

Dec 14, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Tracksmart is user-friendly and remembers everything so we don't have to! It is a good value too and I have found that customer support is very responsive when I have questions. Ease of use is great.. ...Overall quality is 4 stars

VP Human Resources

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This has been a great tool for our Company, easy to use and very cost effective. Our employees find this a very useful tool for requesting time off.

Love the way it keeps my office organized!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reminders!!

Cons: I wish time off requests or any important dates were emailed as a reminder 24 hours prior to the event.

Overall: Time off requests have never so easy! Daily reminders of birthdays, employee anniversaries, and conflicting appointments make it easy to never forget something important again! I would highly recommend this program to anyone!

Can't live without TrackSmart

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: sometimes it takes longer to load

Overall: TrackSmart has been extremely helpful in tracking attendance for my employees. It is easy to navigate..simple to use and the customer service is amazing!

Good & Bad

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Time Card Input, Adding Vacation & Sick Time

Cons: When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used.

Overall: The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly.

Recommendations to other buyers: The site freezes up or has to "think" a lot.

Great tool for reasonable price

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Tracksmart for several years. I know we are not using it to its full potential but it has been a great tool for employees who work off-site or off-hours to submit their time. There is no need for a physical time clock. The mobile app works great and is preferred by our younger employees.

Good Product

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and features

Cons: Many features requre upgrade that I only need 1 feature and not the suite that comes with the upgrade

Overall: I like the ease and functions of tracksmart. Perfect for my 12 employee business. However, many of the features that I wanted are upgrades that cost more $ that I was not aware of when I signed up.

Central Nephrology - MS

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy setup - ease of use

Cons: Attendance information goes away at year end. Terrible! There should be a way to retrieve year end information even after it has cleared out for January.

Overall: Tracksmart is user friendly, accurate, and inexpensive. Great product for our size office. Offers webinars to keep me updated on regulations. Friendly and helpful customer service. I recommend it.

Great for HR

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes a little slow

Overall: I purchased this product several years ago and have used it since to track time and attendance. It is very user friendly and helps me keep up with vacations and time off.