--- title: "SMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMS Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more." source_url: "https://www.capterra.com/p/153030/SMS/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # SMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMS ## What is SMS? SMS visitors regiter ! A fully digitalised, crimes deterrent, secure, reliable and highly effective to serve the purpose it is designed for. Replaces the outdated manual way of registering visitors. Keeps the safe holding of the records of all visitors in case of emergencies. Detects visitors anomaly, visitors information travels with them where they go, and they are no longer required to present identification each time they visit. ## What is SMS used for? [Physical Security](https://www.capterra.com/physical-security-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/)[IWMS](https://www.capterra.com/iwms-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS?[Manage this product listing](https://www.g2.com/products/sms-2026-08-26/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS 5.0 (5) VS. [4.8 (227)](https://www.capterra.com/p/132372/Skedda-Bookings/reviews/) Starting Price $1 Per Month Starting Price $249 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.8 (225) Value For Money 5.0 (4) Value For Money 4.8 (178) Customer Service 5.0 (4) Customer Service 4.8 (193) ## SMS alternatives [4.6 (131)](https://www.capterra.com/p/150781/FacilityOS/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (20)](https://www.capterra.com/p/155722/Genea-Access-Control/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/) [4.7 (479)](https://www.capterra.com/p/150664/sign-in-solutions/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/150664/sign-in-solutions/) [TrackTik](https://www.capterra.com/p/132312/TrackTik/) [4.0 (83)](https://www.capterra.com/p/132312/TrackTik/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132312/TrackTik/) ## FAQs about SMS Overview ### What company size and specific industries is SMS built for? SMS is designed for public and private organizations of all sizes, including commercial and residential buildings, hospitality venues, industrial sites, embassies, consulates, hospitals, government entities, and educational institutions. It fits sectors that need support across facilities, public services, and other managed environments. Features and Usability ### What are the key features of SMS? SMS offers core features for visitor and security operations, including visitor management, self check-in/check-out, registration management, ID scanning, and visitor tracking. It also includes employee management, contact management, badge management, time tracking, and incident-focused tools such as alarm management, audit management, and safety incident management. Getting Started and Support ### What training and onboarding options does SMS offer? SMS provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup as needed. Getting Started and Support ### What customer support options does SMS offer? SMS provides 24/7 live rep and chat support. These channels let users reach help at any time and get direct assistance through real-time messaging. No reviewer feedback about support quality is available, so response speed, helpfulness, and common frustrations cannot be summarized from user comments. ## Features AI summary Based on 1,336 Visitor Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing visitor management software: - **Mobile Access** (**43%** of reviewers rated this feature as critical) - **Self Check-In/Check-Out** (**44%**) - **Access Controls/Permissions** (**40%**) SMS includes **Self Check-In/Check-Out**, which covers one of the top features buyers look for in visitor management software. However, it does not include **Mobile Access** or **Access Controls/Permissions**. Instead, the product offers **Visitor Tracking** (**44%**), another feature reviewers rate highly. This can help businesses monitor visitor movement and maintain accurate records, providing teams with better visibility into on-site activity and front-desk operations. Alarm Management Configure and receive notifications when something is out of order Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Badge Management Create, manage, and print wearable badges Contact Management Manage, organize, and store contact information Employee Management Track employee schedules, availability, and performance across projects and tasks Event Management Schedule and manage the logistics of activities and other gatherings SMS 17 features ### All Features - Alarm Management: Configure and receive notifications when something is out of order - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Badge Management: Create, manage, and print wearable badges - Contact Management: Manage, organize, and store contact information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - ID Scanning: Scan and validate an ID barcode - Investigation Management: Oversee people and resources to carry out an investigation - Multi-Location: Manage and support multiple locations - Parking Management: Manage, optimize, and automate tasks related to parking operations - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits --- Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (4) Basic $1.00 Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful SP Speech-Language Pathologist Speech-Language Pathologist Used the software for: 3-5 years ### "Mixed Feelings" 5.0 August 24, 2018 Pros I appreciate SMS for its ability to house students' information in an organized manner. Cons As an educator, I work at multiple schools. The limits of the program only allows me to access one school's data, thus i rely on others to allow me access. HO Head of Facilities Management Head of Facilities Management Used the software for: 1-3 years ### "Great way to communicate!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2017 Really efficient platform to communicate to our employees. Great for managing occupants and daily visitors. We find it exceptionally interactive and easy to use. Great product overall. Pros The ease of use interface, consistency in tracking individuals and its online web-access. Cons Slight integration difficulty at first with our technology, however the support team sorted it out quickly. MR MR MR Used the software for: 1-3 years ### "very excellent solutions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2019 Pros easy to use no paperwork , environmentally friendly Cons nothing so far this software developed based on logic MA manager manager Used the software for: Less than 1 year ### "excellent idea" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2017 Pros can not be manipulating, paper free, enhanced the standard of our security, accessible via web and comprehensive reporting Cons I really like everything about this software, I can't think of anything on this software not necasaary Steven F. Associate Media Manager Used the software for: 3-5 years ### "Great software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2021 SMS is an easy to use software that allows you to integrate business functions Pros This is a great software that can be easily integrated into your comp airs day to day business Cons Not a whole lot. It is a great platform ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.