Keytech Security Solutions

SMS

5 / 5 14 reviews

Who Uses This Software?

Where public and private sector meet. Including, commercial & residential buildings, hospitalities, industrial sites, embassies, consulates, hospitals, government entities, educational insts and more.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Keytech Security Solutions
  • keytechsecuritysolutions.com/
  • Founded 2003
  • United Kingdom

About SMS

SMS eliminates inconsistency, inaccuracy, disorganization and invalid information and instead introduces a digitalized, modernized, centralized, consistent and valid standard. The platform can be configured to requirements, allows for coherent communication between parties and will guarantee the correct procedures are followed. SMS implements memory, accountability, reliability and most importantly, a foundation for continuous development.


SMS Features

  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • ID Scan
  • ID Tags
  • Office Directory
  • Pre-Registration
  • Self-Registration
  • Visitor Check-in
  • Visitor Tracking
  • Watch List

SMS Reviews Recently Reviewed!

Very professional and always ready to help.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's easy to navigate! Employees really like to use the one in the dispensary to troubleshoot there schedule and add/check color formulas. Not many software offers that option.

Cons: Only thing is missing is the clients feedback/review option. Demandforce does it for us now, I would really like to eliminate Demandforce if they would provide us that option.

Easy, efficient & customized salon software gives me freedom to focus on more important tasks.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mikal does everything I need, even things I didn't know I needed and now can't imagine being without. It 's fairly straightforward to train new team members on, the support with the software is insurmountable. The software is tailor-fit to my specific preferences and the company is incredibly responsive to the ever changing needs of the industry.

Cons: I do wish I had a detailed user manual to refer to when support is not available. Sometimes I just can't remember where to find or how to run that one pesky report and etc. A list of what error codes are and trouble shooting for each one-the help buttons/option do not offer much information at all. Multi-screen use especially during reports would save some serious time and frustration.

We have used Mikal for decades. They are always making a good product even better!

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Every time we train a New Spa Employee. That has used other software. They cant'
believe how easy Mikal is to use. And how many useful tools it has for them to be more
efficient with there work.
Incredible support when we have issues or things that need resolved!

excellent idea

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: can not be manipulating, paper free, enhanced the standard of our security, accessible via web and comprehensive reporting

Cons: I really like everything about this software, I can't think of anything on this software not necasaary

I have been using Mikal for 18 years. It has met many of the customized needs of my company.

May 23, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Mikal is comprehensive, customizable and loaded with many features. Customer service includes marketing as well as technical support. It is suitable for non-salon, wellness-oriented companies such as my establishment. Mikal will build and create custom features upon request. The staff is very knowledgeable and reliable. Mikal conducts regular educational, hands-on events, both locally and off-site, for the benefit of its users.

Cons: The software is not as user-friendly as other, simpler appointment book and point of sales programs. It does require extra effort to learn because there are so many variable features. That said, one need only learn the features that you will be using, thereby making it simpler to learn. Mikal is not currently cloud-based optional and therefore not as up to date with the latest technological features available with other programs.

Excellent!

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We love everything about Mikal! Reporting, pos, online booking, employee mobile access, marketing, and so much more! Their support is number one in our industry!

Vendor Response

by Keytech Security Solutions on January 23, 2017

Thank you Wendy! We appreciate your long term support for MIKAL. It has been a pleasure working with you and watching your growth and development! Fred CEO MIKAL

Great way to communicate!

Jul 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use interface, consistency in tracking individuals and its online web-access.

Cons: Slight integration difficulty at first with our technology, however the support team sorted it out quickly.

Overall: Really efficient platform to communicate to our employees. Great for managing occupants and daily visitors. We find it exceptionally interactive and easy to use. Great product overall.

owner

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Mikal software for many years. It does everything I need to run a very busy salon. It makes evaluations so easy . Makes inventory correct and easy to order. The point of sale makes it easy to you balance and mays payroll correct every night .There are so many reports . You can set it up anyway you want. I can remote from anywhere I want also. As you see I like the system. The support is great. They can walk you thru anything.

Great salon software

Nov 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Mikal exclusively for 7 years, and ease of use gets better and better with each upgrade. I was able to pick it up quickly in the beginning. Their tech support/customer service people are very knowledgeable and friendly.

Vendor Response

by Keytech Security Solutions on January 23, 2017

Hi Erin Wait till you see MIKAL SEVEN. Easier and even faster. JAVA based and elegant too! Fred MIKAL

Mikal Salon Management

Nov 18, 2014
5/5
Overall

Comments: One of the easiest to set up and daily operations are a breeze. One of the best software's in the industry for tracking clients sales, information, chemical information. Integrates seamlessly with Demand Force and X-Charge for increased online booking presence and Credit Card and X-Check processing. Wonderful, professional company that is always listening to us in the field as to what is needed in the next generation update.

Vendor Response

by Keytech Security Solutions on January 23, 2017

Thank you Jim. Your business continues to prosper and grow. What a great team you have. Keep it up! Fred and your MIKAL Team

Mikal

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have use their software for over 21 years can't imagine ever being without it

Vendor Response

by Keytech Security Solutions on January 23, 2017

Thank you Jill and Kenneth. Like you we believe in long term relationships and will work hard to keep you satisfied. MIKAL Fred and your MIKAL Team

Mikal an amazing company!

Nov 17, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mikal continues to impress. They are constantly growing and keeping the software up to date with the ever increasing demand from clients. They offer features like online booking, demand force integration, and our employees can book their guests from anywhere using their smartphones. I am able to run my business more effectively because of how the system keeps track of all inventory, guest buying habits, and employee sales. The reports generated by Mikal help me make important decisions on a daily, weekly, monthly, and yearly basis.

long term satisfaction with SMS

Nov 17, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: SMS soft ware addresses every scenario we possibly can dream of
6 day a week, real time, tech consultant access
Never a problem in 20 years being a client of the Mikal Coproration

great software

Sep 18, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: great software

Cons: none, great software

Overall: great software, must buy for everyone