# Page 3 | ServeManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServeManager the right Legal Document Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153037/ServeManager/reviews --- ServeManager 4.8 (177) [View alternatives](https://www.capterra.com/p/153037/ServeManager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ServeManager ## Showing most helpful reviews Showing 51-75 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Leslie S. Office Staff Legal Services Used the software for: 1-2 years ### "Serve Manager Review" March 1, 2019 5.0 I like ServeManager, its mobile app as well as the desktop version. Being able to upload in the field is ideal for time sensitive serves, allowing our clients and co-workers fast access to the serve or attempt information. We have been able to, in some instances have all the declarations waiting for a server when they get home from serving, making the turn around time for getting the signed declarations to our clients much quicker than the pre ServeManager days. Pros The form entry is incredibly user friendly, and fast when dealing with volume. The save and share button is one of my favorite things as you can send the completed declaration to the server to sign at the same time you are saving the information into the system. A real time saver! Cons I wish there was a way to have the city the server is signing the declaration auto populate, that would be a real time saver when creating invoices. Review Source CP Chrissy P. Manager Legal Services Used the software for: 2+ years ### "User friendly " August 31, 2020 5.0 Super easy to use, always evolving and the staff is super helpful and accommodating. I recommend it to other servers! Pros Very easy to use and straight to the point. Cons There is no app for ServeManager. That would really be my only suggestion. Makes life easier for the servers out in the field. Reason for choosing ServeManager ServerManager was a bit more user friendly/easier to use. Review Source LB Lucious B. Owner Legal Services Used the software for: 1-2 years ### "Excellent product Outstanding Customer support and services" August 31, 2020 5.0 Extremely hands on customer care. I feel like I matter and Im not just a number.When ever I have an inquiry it is handled immediately. Pros The software is very intuitive and easy to navigate. It is extremely user friendly during data entry and is equally smooth during day to day use. The layout and screen presentation are logical and easy on the eyes and brain. Cons I wish there was a sort capability by order Number and by Invoice number. I havent been able to figure the rhyme or reason to that as they seem to be random. However you can just type the order number in or click the job # link from your email. A last view option like when going to invoices it automatically only shoe the open invoices which is normally what you are looking for when you go to that screen. Reason for choosing ServeManager Better product Review Source JH Jason H. Owner Legal Services Used the software for: 1-2 years ### "Serve Manager" September 2, 2020 4.0 Overall I really like serve manager. It has a lot of great features and awesome customer service. Pros This is a great program. I love that it is web based so I can access it from anywhere. The program overall all is easy to use and set up. I also like that you can collaborate with other servers that use serve manager. It is very convenient when you have to complete a serve outside of your area. Overall this is a great program and makes it easy to run a business. Cons I wish there was a tab under serve status for the bad addresses. When you log an attempt as a bad address it just shows up in serve manager as an attempt. To me defeats the purpose. It should show as a bad address. There should also be a bad address tab under serve status so you can accurately track your jobs. Review Source JM John M. Owner Legal Services Used the software for: 2+ years ### "Servemanager just makes things easier" December 5, 2018 5.0 Myself and my Office manager find it extremely user friendly, and very low maintenance. Pros The best part of the software is that it allows us to enter cases easily. When we have a similar Court case already entered, the software picks up that prior entry and auto fills, saving us time. The other best feature is how easily our outside Independent Process Servers can update us instantly of what is going on in the field. They send to us realtime information! Third, we love the Online Billing feature. We invoice a client, and sometimes within minutes they pay the invoice through STRIPE, a fantastic way to get paid quickly. Cons The typeset seems a bit small, and there is not a way to adjust for that, to my knowledge. So a Field Sheet may not allow a Bold set of letters, other than capitalization. Review Source GH Gino H. Process Server/Owner Legal Services Used the software for: 2+ years ### "Excellent Choice in Software for Process Servers" August 31, 2020 5.0 Great product, great customer support. It was a good choice. Pros Ease of use, being able to collaborate with other servers and clients easier, minimizing back and forth emails. Cons Not many reporting features. It isn't accounting software so it's not meant to but would like to see some more options for running reports on server pay, year over year stats right from the overview page. But they always seem to be making improvements for the better. Reason for choosing ServeManager Cost, and seemed less user friendly and complicated to use than ServeManager. Time is money in this industry. Review Source Buddie T. Owner Legal Services Used the software for: 1-2 years ### "Absolutely the Best Program available." February 28, 2019 5.0 I have recommend this program to all of my friends who are in the business. My attorneys love it and have high praise for their ability to keep track of their serves with a push of a button. Pros I am amazed at how easy this program is to use. Also the ability to customize it to suite you individual needs. Cons So far I haven't found anything I do not like. Review Source SB Steven B. President Legal Services Used the software for: 1-2 years ### "Love this product" September 3, 2020 5.0 My overall experience has been positive and I have no intention on changing to any other product. On top of the app I would also like to see eservice available when jobs are assigned to you outside of your company. Pros I like the ease of use and how easy it is to collaborate with other companies. Keeps track of everything. The GPS feature is nice to have and all the servers use it. Cons I wish they would have a IOS and a Google App to make things easier as opposed to always having to log onto the internet site and report your attempts. Reason for choosing ServeManager The staff and sales rep were in tune to my needs and made sure everything was working correctly. The price was on point and the ease of use were the biggest factors. Review Source JH Jeremy H. Process Server Legal Services Used the software for: 1-2 years ### "Excellent Software " August 31, 2020 5.0 Overall it’s been an excellent experience. If I’ve had any difficulty using features customer service has been very helpful in giving me directions to a solution Pros ServeManager allows you to work on every job fro start to the invoice being paid. Cons I would like to see a mobile app. It’s relatively easy to sign into the mobile site but I think it would increase productivity for Servers to have access to an instant app Alternatives considered [Courier Service Toolbox](https://www.capterra.com/p/79296/Process-Servers-Toolbox/) Reason for choosing ServeManager Ease of use along with other companies using it with the ability to share jobs with them. Review Source JP Jonathan P. CEO Legal Services Used the software for: 1-2 years ### "North Coast Legal Support, LLC." March 1, 2019 5.0 One of the coolest features is the ability to automate work orders with other companies all around the US through Servemanager with a high level of automation and greater transparency for our clients. Pros ServeManager software combines ease of use, excellent automation features and a committed and dependable support team. The costs are scaled into the size of operation so they are not burdensome. Servemanager puts us a step ahead of the curve and allows us to bring 21st century technology into the legal world more fluently. Cons I don's really have a complaint I can think of. The software works great and whenever I have needed help or adjustment the Lawgical support staff have always been available and helpful. Review Source Alan R. J. Owner, Constable Legal Services Used the software for: 2+ years ### "A must have for process servers & Constables" January 30, 2020 5.0 The largest benefit is keeping my business finances in order. I can now stay on top of who has paid and who hasn't. I used to be at a few thousand dollars on open invoices. Now, thanks to their account aging report, I can stay on top of customers that don't pay timely. The integration with stripe has been awesome. Many of my non-local customers love paying online. The rates are in-line with everyone else out there. Customers also love the automated updates when there is an activity with their case. Happy customers return! Pros So many reasons to love this software. I would truly be lost without it. I like how everything is organized. It tracks all by serves, does the billing, generates reports (even specific court forms) and the dashboard lets me keep it all in check. Cons I do wish it had a few other features. But good news, they are always updating the software. I would like to see a field sheet in the format of a #10 envelope. That way we can have a handy-sized field sheet that holds the documents in it or can be paperclipped for larger jobs. Review Source JM Jacqueline M. Owner Pharmaceuticals Used the software for: 1-2 years ### "Highly Recommend" March 1, 2019 5.0 Everything has been amazing! There have been several times where I needed a new court form added to the list of available ones. With a quick email to the support team, it is there and there very quickly! Each and every time that I have had a question or suggestion, they are there to address it right away! Pros The software is so easy to use! Every function is very simple to use and can learn extremely quickly, even with minimal experience. Cons The ability to create office job numbers. There is a spot for the client's job number and the automatically generated one from serve manager. Our office uses our own job numbers. This helps us with filing and things along those lines. Would like to be able to use a feature like that. Review Source MP Michael P. Owner/Operator/PS Management Consulting Used the software for: Less than 6 months ### "Essential" August 31, 2020 5.0 Has helped improve efficiency. While I won't hit the 75 serves/month mar for a while, I was having trouble keeping 20 monthly serves organized before SM. It is essential to me and my PT helper. Pros If you're a process server who needs to organize and get your act together paperwork-wise, this software is essential. CHeck out the GPS Attempts and other features. Easy invoicing. Lots to love.. Cons Wish it could track my other, non process serving jobs. A mileage tracker would be an awesome add-on to the attempts. Reason for choosing ServeManager Honest, sincere presentation from \[SENSITIVE CONTENT HIDDEN\]. Looked solid from the start. Great word of mouth on social media. Review Source Response from Lawgical September 29, 2020 Hi Michael, Thanks for the review! We always love hearing our user's success stories when it comes to efficiency and organization. In regards to your concern with tracking mileage, what you could do is create a Route from your Map section in the Job's tab. With routes, you can set a start/end destination, and include up to 25 different jobs in the route. The system will not only calculate the mileage of the total trip, it will also provide turn-by-turn directions and a link to open the specific location on Google Maps/Apple Maps so you can have assisted navigation while on the go. Please let us know if you have any other questions or concerns and we thank you again for the kind words. JB JEFF B. PROCESS SERVER Legal Services Used the software for: 2+ years ### "WORTH THE MONEY" March 1, 2019 5.0 great experience all around great support sales staff. Pros I like to enter my service information near the service address keeping my clients up to date just minutes after a service. I like collecting monies owed prior to attempting service. Cons none Review Source DD DANIEL D. Process Server Legal Services Used the software for: 2+ years ### "Long time user very happy." August 31, 2020 5.0 Great plain and simple. Pros I am a long time user of ServeManager. Its easy of use is awesome and the platform is very easy to use. I have tried others and nothing compares to ServeManager. The crew at ServeManager is outstanding and easy to get help from. Cons I like all of it. So there is nothing that I dont like about it. Reason for choosing ServeManager Ease of use and all of the features. Review Source PM Pat M. Owner Legal Services Used the software for: 2+ years ### "Quality Product " March 7, 2019 5.0 Serve Manager not only track my jobs, it does the routing for deliveries, and does invoicing. I love knowing and being able to show evidence of when and where service was made. Pros The program works flawlessly and they are constantly adding more great features. The price is a bonus too, it is very reasonable. Cons There are always more features I would like to have. They are constantly developing and adding features so I can't really complain. Review Source RG Ron G. PPS Legal Services Used the software for: 2+ years ### "The Best Process Server Software Out There" March 1, 2019 5.0 The ServeManager software makes running my business go smoothly and efficient. Pros The thing I like the most about ServeManager is how easy it is to use and all the functions that you can utilize. The support team is great and is always there to answer any questions or help with any problemsyou may have no matter how big or small they may be. Cons I have yet to run into any con’s with this software. Review Source RH Robert H. Process Server Legal Services Used the software for: 1-2 years ### "Excellent Functionality Software " September 2, 2020 5.0 Very positive, very happy to use this software, no complaints, ease of use is exceptional. Pros Easy to use, provides all functions necessary in the world of process serving. Cons The only downfall I have, is being required to pay for changes to the system for proofs or things necessary to my specific company. If I am paying monthly for the service, I think you should as a company, allow a handful of free changes per year, then have to pay if there are excessive changes...... Reason for choosing ServeManager Ease of use is top notch, for the price, it is on point software! Review Source JJ Jeremiah J. Chief Executive Officer (CEO) and Partner Legal Services Used the software for: 2+ years ### "My company loves Serve Manager " June 13, 2018 5.0 Pros The software is easy to use, the staff is very responsive when we have needs or concerns, and they are just all around good people. With Serve Manager, you get a ton on bang for your buck. I highly recommend them. Cons My biggest issue is that it feels like it takes a step or two more than I would like to print anything out, but it's a pretty minor inconvenience. Review Source VR Verified Reviewer State Marshal Legal Services Used the software for: 2+ years ### "Serve Manager Review" March 1, 2019 5.0 Awesome experience with the company. After being a customer for a couple years I really appreciate that the Company checks in on me as a follow up. Pros Ease of use! It takes all the complicated, daunting tasks and automates them for you. Cons I have not come across to many Cons for the software. Occasionally I find that two cases become linked together, but I am not 100% it is not user error. Review Source GL Greg L. Owner Legal Services Used the software for: 2+ years ### "Best Process Serve Software Out There" August 31, 2020 5.0 10 out of 10 Pros The thing I like most about Serve Manager is the customer support and ease of use. It is simple to use, simple to set up and has customer service like no other. Cons The thing that I like least is that I have to have multiple email addresses - one for my personal business and another for use on another companies site that I contract for. Review Source JO Jose O. Michigan Court Officer / Special Deputy Sheriff Legal Services Used the software for: 2+ years ### "Best notification program " March 1, 2019 5.0 As our company has grown over the years along with our needs the staff at serve manager have been wonderful to work with. Anytime we have an idea to improve as well as expediting data entry the staff at service manager always listens. Pros The software itself is very user friendly and easy to navigate through. Cons I have nothing to report at this time. I have no complaints to report. Review Source ST Steve T. Registered Process Server Legal Services Used the software for: 1-2 years ### "Satisfied User" August 31, 2020 5.0 Overall this is a great prodcut that has simplified and organized management of my serves. I always have an instant updated status of my serves. Pros This software has covered all of the bases with regards to serving process. From uploading the documents to documenting attempts to completing and sending the affidavits. Cons I would like it to be easier to upload cutomized affidavits. Currently we have to send a request to ServeManager and wait for their upload. I would like to be able to customize and upload the affidavits that I use most. Waiting for ServeManager to uplaod affidavits seems a bit inefficient. Reason for choosing ServeManager The free trial allowed me to use the product. After seeing it in action there was no need to look at other products. This product makes process serving easy and efficicient which converts to increased productivity. Review Source BJ Blair J. President Legal Services Used the software for: 2+ years ### "ServeManager, my team in a box" August 31, 2020 5.0 Amazing support and team. Pros Like that it keeps me organized, looks professional, consistent, good reporting, easy from phone. Cons wish there was a way to do multiple serves on the same job, print out affidavit without so much editing. Perhaps data fields remembering more robustly? Reason for choosing ServeManager free trail and support made it better for me Review Source DR Debra R. Owner Legal Services Used the software for: 1-2 years ### "I will ONLY use this software" March 1, 2019 5.0 ServeManager helps me to always keep up with the papers I need to serve as well as my billing. It has helped me keep everything on track. I love that I don't have to use anything else! Pros I love how easy it is to use this software. I had a couple of issues when I started using it 2 years ago and customer service was wonderful and walked me through everything. The software is mostly self explanatory. Cons I really haven't found anything I don't like about the software. We even use it on our phones in the field. Review Source Similar Products Featured