# TMS.AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TMS.AI the right Trucking solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153047/Rose-Rocket/reviews --- TMS.AI 4.4 (35) [View alternatives](https://www.capterra.com/p/153047/Rose-Rocket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TMS.AI Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MV Marco V PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Customer service has been the one of the biggest assets with this software. If you have a question or need assistance your account rep is very responsive.“ August 8, 2022 JB Joshua B Vice President - OperationsTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “It's a robust system that for the price point gets us all the features we need to run our business.“ July 26, 2022 JF John F Business DevelopmentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “He jumped straight into tips, tricks, and some best practices I could make use of in order to improve my user experience moving forward. “ July 14, 2022 PH Pam H General ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of use and accessibility are key features in Rose Rocket“ August 18, 2022 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Logistics Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The WOW Factor " May 7, 2019 5.0 We use rose rocket as a selling tool to our customers, the online customer portal gives customers visibility of their rates, ability to live chat, live track, download their own PODS and Bills of lading, ability to print labels and ask questions. Functionality day in and day out has been simple and easy to use, it has added efficiencity, productivity and the ability to take on new business with ease. Pros From the day of integration the system work flawlessly. Order booking has saved the company employees and money. The integration with Google search has saved on guessing of hours of operation and phone numbers. Invoicing has saved the company time and money as well, leaving more time for corrective billing on the first time. AR and AP has also saved the company time, which equals money by integrating directly with accounting software. Manually entry is a thing of the past, duplicating records. All around everything about the software is enjoyable. Round the clock support, whenever we need assistance there is always someone there to help. Cons It doesn't make me a sandwich! As quoted by team after first week of integration. Review Source PD Parmbir D. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "CVC Slingshot Transportation- RoseRocket Review " July 25, 2022 5.0 The team at Rose Rocket made the on-boarding process really smooth and was there for every step of the way until we were comfortable going live. Pros \- Helped connect both B.C office and A.B office to one platform. - Allowed us to split legs for each shipment creating the driver manifest super easy to make. - Allowed us to keep track of order notes within the order. Super convenient when we need to refer back to a specific order and all the details are already there. -PODs readily available and ready for invoicing. This improved our collections a lot. Cons No cons noted at this time. Whenever bugs are noticed, the team at RoseRocket are quick to address them. Review Source CM Christel M. Administrative Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Rose Rocket Review " April 23, 2021 4.0 They go above and beyond to fix or help in anyway they can. Pros Rose Rocket ability to live update and communicate between carrier, drivers and admin staff is a key function that keeps us current. This allows our company to have up to date and live information for our customers. Cons Integration between other system is still being developed and has been a slow progress but is headed in the right direction. Review Source JF John F. Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Decent System, Hate E-Credits, Support is the show stopper that makes the price worth it!" July 14, 2022 5.0 I'm just getting started, but coming from my original system, the order management, routing capabilities, and driver app are far superior. The one dislike I have is that using the software for drayage, there is no sensible straightforward way to track both chassis and container numbers within a shipment. This is where support rep (\[SENSITIVE CONTENT\]) took over and made your product change from okay to rather great. He was able to show me how I could use tags to get close enough to my needs to make the software fully serve my needs. I hate that it will result in 10,000 tags being present, but it still serves the necessary use case. \[SENSITIVE CONTENT\] had prepared himself for an intro setup call, and after I showed him that I had already setup my instance, had it customized, had customers in place, and entering shipments. Instead of doing what most CSM's would do (in my experience), and moving to schedule the next call as they get that remaining time back on their schedules. \[SENSITIVE CONTENT\] did exactly the opposite. He jumped straight into tips, tricks, and some best practices I could make use of in order to improve my user experience moving forward. I'm not sure if my voice as a starter tier user accounts for anything, but \[SENSITIVE CONTENT\] should absolutely be the model for all of your CSM's! Pros The UI and general workflow is pretty straight forward. The automations in place specifically around the customer portal I am quite a fan of. Cons The e-credit system, though I'm unsure if I'll hit my limit or not. Absolutely gives me a mobile game microtransaction feel that out of the gate is a big turn off, and almost made me not move forward with the purchase. Review Source GM Gary M. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "ROSE ROCKET REVIEW" July 18, 2019 5.0 Overall a very good experience. There is certainly a learning curve but once you have a firm grasp it is very user friendly. Huge time savings in a fast paced environment (ie dispatchng, invoicing, reporting). Pros \- very good software in a fast paced environment when looking to dispatch partner carriers in the least amount of time - excellent rate visibility to both customer and 3PL to help gauge where you need to be for competitiveness - chat feature allows one on one communication in real time applying google to help search and populate shipper and receiver details Cons \- still needs work on city and lane recognition and correctly applying rates (eg Barrie should not take Toronto rates) - the ability or lack thereof to go back and correct "human error" - alot of jumping around from one screen to another - adding lanes to existing rates forces user to delete original and re-import new lanes (including old ones) and the having to remember which customers were linked to that account so you can re-link Review Source MV Marco V. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Rose Rocket " August 8, 2022 5.0 Pros The software is very user friendly and also very aesthetically pleasing compared to the competition. Customer service has been the one of the biggest assets with this software. If you have a question or need assistance your account rep is very responsive. Cons My biggest gripe is the reporting. A lot of the filters are set so it doesn't give your flexibility to create reports that work for your business. Reason for choosing TMS.AI User experience, customer service, and its competitive pricing. Review Source PH Pam H. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Rose Rocket TMS" August 18, 2022 4.0 Our overall experience has been amazing, I would highly recommend Rose Rocket to anyone looking for a TMS. Pros The ease of use and accessibility are key features in Rose Rocket Cons The data reporting is nice out of the box, but there are many reports that every individual company would likely prefer to be able to adjust/build to their needs. When they allow for report building by an individual harnessing the data will be much easier. Review Source AC Adam C. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "An awesome TMS at a fair price!" May 4, 2021 5.0 The simplicity of using the product is amazing. Building loads, track/trace, and automatic invoicing make our lives a lot easier compared to our previous software. Please keep the personal touch as you grow larger. Pros Rose Rocket offers a twenty first century software system at a more than fair price compared to its competitors. Whenever my staff has a question or concern, the customer service is immediate. I couldn't be happier with the quality and service Rose Rocket offers. Cons There could be a second training session a few months after the users and administrators have had a chance to test the product on a daily basis. I'm sure more questions arise and we are not privy to all the software has to offer. Similar to the iPhone...people are not aware of all the ways it can streamline certain processes. Alternatives considered [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Reason for choosing TMS.AI We chose to use them simultaneously. Review Source KDO Kevin D O. VICE PRESIDENT Logistics and Supply Chain Used the software for: 1-2 years ### "KOL, Inc Rose Rocket Reveiw" July 25, 2022 5.0 wonderful and pleasant Pros Easily accessible and ease to use on the user side of management Cons not much to say on this besides few technical improvements we suggest Review Source sW shawna W. Administrative Assistant/CSR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Working With Rose Rosket" April 22, 2021 4.0 Rose Rocket makes my day easier. I can move around in this software with ease. Customizing any searches etc that I need. I personally recommend Rose Rocket for the overall ability and functionality for the industry. Pros The ease of using this software is a huge bonus. I found that right from the start, this software had a great flow to it. I could sign in from home or any place for that matter to work in Rose Rocket. This software has a section that you can actually learn things from as well. Cons We started using this software in the earlier stages that still had some changes to come down the way. All the bugs were fixed promptly. The cons have depleted since Rose Rocket has been Advancing since its earlier days. Review Source MS Mike S. Logistics and Transportation Specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A simple to use, diverse and feature rich TMS" July 8, 2016 5.0 Its a great piece of software. The chat function is innovative, and its in real time. Uploading our carrier rates and those of our clients helps to save us all time, and gives them multiple carrier options per shipment. Its very crisp, and has a nice flow. Entering an order requires minimal time. Pros The ease of use, as well as the ability for my clients to input their own orders. Uploading Tariffs saves us time and money. Cons I wish we had found this earlier :) Review Source Response from Rose Rocket May 31, 2019 We're glad you're enjoying it Mike. All the best from all of us at Rose Rocket! JG Jennifer G. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Excellent " October 6, 2022 5.0 good experience so far Pros training, free account until you start to build customers and revenue. Cons nothing, software perfect, all products are good but rose rocket was the best choice for me Reason for choosing TMS.AI just like the product Review Source KR Kristi R. Accountant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Accounting review " October 15, 2025 2.0 Needed more customizations for everything to work as needed for accounting. Lots of errors were never explained and were faulted on intermittent system glitches. Information would not always flow back and forth from QuickBooks. Pros Drop and drag function to upload paperwork. Easy to see revenue and cost margins on each order and status of the orders as each status has a different color. Filters were easy to use for reporting. Cons Customer service was slow at responding to issues and needed customizations. Divisions did not default so reclasses were needed to be done at month end. Had to manually export everything to another accounting system for most reporting. Review Source JMS Joseph Max S. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Product that needs more attention" November 3, 2025 5.0 We have been able to scale much faster and keep track of all our loads. Keep track of carriers and loads Pros Amazing software and very easy to learn and take advantage of tracking and managing all your shipments and deliveries. Great value for the money compared to other softwares. Cons Not much bad to say about the software. Just keep improving so we can keep benefiting from all the features and updates Review Source JG Jeff G. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "RoseRocket - Too many issues" August 30, 2024 3.0 The customer service was wonderful. We got to know customer service by name. But they were unable to fix some of our QuickBooks integration issues. Pros Great, clear graphical interface. Easy to read. Cons Lots of clicks required to move through screens. Also, several of the reports were incorrect. Alternatives considered [Infios Transportation Management System](https://www.capterra.com/p/127795/MercuryGate-TMS/) Reason for choosing TMS.AI RoseRocket looked more modern, and the GUI was intuitive. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Lots of clicks required to move through screens. Also, several of the reports were incorrect. They were unable to fix some of our QuickBooks integration issues. Review Source JH Joe H. ​Manager of Sales & Logistics Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Roserocket is a GAME CHANGER." July 25, 2022 5.0 Exceptional. Pros How easy it is to use and set up. Everything is perfectly organized and we all know where to start our days within roserocket. Cons Roserocket is the least of our technical problems as a transportation company. It's hard to complain when no one is. Alternatives considered [Tailwind Systems](https://www.capterra.com/p/118977/TailWind/)[AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reason for choosing TMS.AI Roserocket is the most modern, user friendly, and smart TMS we have seen. Switched from [Tailwind Systems](https://www.capterra.com/p/118977/TailWind/) Roserocket is a modern solution to transportation and logistics. Review Source PA Papinder A. Trucking Accounting Used the software for: 6-12 months ### "Never pay for the full year, it makes you stuck and have to use it for an year before you can get rid of this" February 11, 2024 1.0 We as business buy softwares to decrease the workload and number of clicks to finish a job, where as with this software we have to do repetitive things and it takes too long to generate a single invoice. Pros We never liked anything about this invoicing software, it even increased or workload to add all the details over and over again to creat similar invoices. Cons Everything This software is waste of time Switched from [DontGo](https://www.capterra.com/p/152787/DontGo/) We heard from our friend and then both bought this crap and now both of us are tired of this Review Source TR Tom R. Transportation Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Rose Rocket review" August 18, 2022 4.0 I have had a good experience with Rose Rocket no complaints Pros Porting feature from our Lumber system that kept us from hand entering 250 loads per week Cons Slow real time updates when something is added and check with reports Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/)[CargoWise](https://www.capterra.com/p/22135/CargoWise-One/) Reason for choosing TMS.AI Overall price Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) My od system was not capable of handling my large numbers moved daily Review Source JB Joshua B. Vice President - Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great TMS for a great price" July 26, 2022 4.0 Very satisfied with the product overall. Was very easy to get set up and we were running all of our business through the system within days. Pros Very east to use. It's a robust system that for the price point gets us all the features we need to run our business. Cons I feel sometimes that it is a race to get new features out to customer and not enough review is done once released to improve existing features and overall user experience Alternatives considered [Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/) Reason for choosing TMS.AI The cost was a huge factor. We felt like we were paying much less than we would have with competive services while not missing out on any of the user experiences. Review Source BJ Brendan J. AGM Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Value, Great Support" July 4, 2019 4.0 A functional tool that offers great value for dollar. It's clear that the support team and developers at RoseRocket are engaged in adding valuable features. While some functionalities are lacking, I'm confident that these features will be built out over time. Pros Building a load is straightforward and intuitive. Prompts are clear and the interface is pleasant to look at. Smart features like built-in Google Maps search, and an address book that suggests locations as you type make building loads quick and easy. The "Panel" view of loads off of the "Orders" page allows you to quickly and easily look at load information and update statuses without navigating off of the page. Cons Lack of advanced features of a TMS, such as a searchable lane histories or a carrier rate database. The core functionalities of the TMS are built around an LTL provider (we are deal primarily in full-truckload), which make some of the information unintuitive and/or confusing to carriers. The Tariff system either does not work how we want it to, or was not properly explained to us. We'd like to build a load and have historical rate information, or carrier pricing options displayed immediately, rather than filling it out ourselves every time. Review Source WR William R. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Good TMS - Getting Better!" September 1, 2022 5.0 Has been an overall positive experience since we launched in November of 2021. Pros I like the RoseRocket Team - they seem to be very helpful, and wanting their product to succeed. Rose Rocket has helped us get our business off the ground, and was competitive in pricing. Cons Ease of use could be improved - as the current model for Roserocket is a "one size fits all". HOWEVER, I do know they are actively adapting the software to fit the particular needs of all users (making the software more adaptable to every broker's needs/business model and use) Review Source MB Matt B. Freight Broker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "One Stop Shop" July 4, 2019 5.0 This truly is a one stop shop for those looking at consolidating all of their requirements from Quote to Delivery. It is not hard to tell this comes from individuals who have hands on knowledge of the industry ! Pros One stop shop for both sides of the transaction. Customers can have as much or as little interaction as they want to with the software. The direct chat feature adds that one-on-one touch that makes it so much easier for people without needing countless back and forth emails. Document uploading, Labels, BOLs have been a huge hit with our customers. The constant feature upgrades and add ons always come from direct feedback and continues to work around the customer wants and needs. Cons Mobile enhancements / App would add to the overall experience Review Source LC Laura C. Accounting and Admin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Rose Rocket" June 15, 2021 4.0 It has been very good. The people are very helpful, quick to respond and always willing to listen to suggestions. Pros Rose Rocket has many features that make working much easier especially with a business that has employees in various locations. It allows not only the employees of one business communicate (without bogging down emails) but also our customers. It keeps all relevant information in one place so you dont have to go hunting for it. Cons There can be alot of un necessary updates that dont seem to add any value (the look of something, where its located, etc). Review Source CH Chris H. Logistics Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "RR Review" July 12, 2019 4.0 Quick access to information dealing with an order Saves time Easy to work with Good communication with customers and team members Pros Quick and easy to dispatch orders A variety of filters to search for orders Can compare rates with carriers Real time "chat" with customers and fellow team members The availability to get bills of lading and other documents for an order Cons Some actions can be a little clunky Messages do not remain in the chat after being read Some status items do not appear in filters Review Source ZD Zenen D. Billing, Credit & Collection Specialist Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Invoicing" May 30, 2023 4.0 The reporting is good but I can only speak for myself and for my role and the issues I had experince. Pros The invoicing process very straight forward and easy to use. Cons There are some functionality that currently is not working. I already coordinated with the support for the resolution. Switched from [ViewPoint Logistics](https://www.capterra.com/p/82332/ViewPoint-Logistics/) I beleived it's a mangaement decision to switch from Maves to Rose Rocket. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.