# Landbot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Landbot the right Chatbot solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153051/WordPress/reviews --- Landbot 4.4 (70) [View alternatives](https://www.capterra.com/p/153051/Landbot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Landbot Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews VL Vincent L DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “I have been using Landbot for 4 years now and it has been a fantastic way to interact and to collect sales and after-sales leads for our business.“ April 2, 2023 FQ Farhan Q CEOProfessional Training & Coaching, 51 - 200 employeesUsed the software for: Less than 6 months. “Once you sign up, you're pretty much left to your own devices apart from ping pong emails from the technical support team who most times don't explain things thoroughly enough.“ June 21, 2024 AA Andrea A CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “I tryed to use this tools for 2 months, working with my team of Software developers.“ August 19, 2024 VL Vincent L DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The tool is a bit costly.“ April 2, 2023 FQ Farhan Q CEOProfessional Training & Coaching, 51 - 200 employeesUsed the software for: Less than 6 months. “On the surface it seems like the best chatbot out there.“ June 21, 2024 Luciano Z ChatBot consultantInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “The sore spot with Landbot in my opinion is the price, especially if we work in teams and the chatbot has multiple operators, for which we pay additional fees.“ January 21, 2022 VL Vincent L DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “You only to add blocks and to connect them. Although the tool is easy to use, you can customize your chatbot and connect it to a CRM via a webhook.“ April 2, 2023 MA Maria Lucia A Marketing director Building Materials, 201 - 500 employeesUsed the software for: 6-12 months. “Will never buy again“ April 12, 2021 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ernesto C. Co-CEO & Co-Founder Computer Software Used the software for: 2+ years ### "Lead generation engine using conversations" August 31, 2021 5.0 I'm more than happy. Affordable price, amazing features and no issues with product and support till now. Pros How simple is to setup your bot, with nice and cool interactions, with API integrations and in just minutes you can plug the same to a landing page and start getting leads. And now even you can plug the same to your whatsapp biz account. Cons Setting up a custom CNAME could be simpler. Alternatives considered [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Landbot Better pricing and features Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Conversations beats forms in conversions for us. Review Source Anand J. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Good and Value for money product!" April 14, 2022 4.0 Pros It's one of the nice and good products for small and mid-size organizations like us. In the website we can systematically track the visitors and assist them. Cons The WhatsApp bot is difficult to set up and it's quite a bit costly. Switched from [Kaleyra](https://www.capterra.com/p/190037/Kaleyra-Hexa/) Kaleyra customer support didn't help to set up the WhatsApp Business API. Review Source AA Andrea A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Don't waste Your time and money!" August 19, 2024 1.0 Don't waste Your time and money! I tryed to use this tools for 2 months, working with my team of Software developers. Full of bug: - whatsapp automation doesn't work - web solution is plenty of bugs - many features don't work - 25 minutes downtime - they have lots of SW develper problems - We sent 2 documents reports with bugs and features not working, none of that was solved - ... Pros Nothing. Cons Doesn't work. Review Source Filip N. CEO E-Learning Used the software for: 6-12 months ### "Best chat-bot creation software" May 18, 2019 4.0 Landbot is a great and easy to use chat-bot creator for beginners and also offers all the features a pro might need Pros I strongly believe that the team at landbot.io is doing a great job, the software is easy to use, all our team members are capable of using it, and the best part is they offer all those power-ups and integrations Cons We used it to create really complicated bots, with a lot of conditional logic and at a certain point, it takes longer for the chat-bot to save. But the user sees no difference, so I guess the software is great also for highly complicated bots Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reason for choosing Landbot It's the most complete solution, easy to use, quality for the price is incredible and we will continue using it, we feel part of the Landbot.io family and are happy to grow with them Review Source jB joseph B. Inbound Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Dynamic lead flow and capture" August 15, 2019 5.0 My experience with Landbot has been very very smooth. Setup, styling, and integrating have all been top-notch. On par with any other system i've worked with. Pros I love the flexibility in design, integration, and conditional branching available with Landbot. We often work with fairly complex interdependent systems and Landbot has been able to fit right in like a missing puzzle piece. Cons Cost per seat can grow unreasonably; I would like to see a business account available so that this restriction is removed. As it is we are simply unable to offer this feature with the number clients we have currently using Landbot. It feels a little stifling only being able to offer this as a lead flow system without live takeover due to ballooning costs when managing several clients with large sales teams. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Landbot Ease-of-use, scalability, and attractive setup and design options. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Landbot makes scaling to our clients needs mostly painless from start to finish. Review Source DA Divyaansh A. Co-founder Information Services Used the software for: 1-2 years ### "Easy and flexible!" December 16, 2021 5.0 Changed the course of our company! We owe it to Landbot! Pros The ease of getting started and the flexibility of maintaining the software. Cons Transition to code is less ideal. Some more low-code features would've been helpful. Alternatives considered [Verloop](https://www.capterra.com/p/172660/Verloop/)[Haptik](https://www.capterra.com/p/186856/Chatbots/) Reason for choosing Landbot The no-code interface was the most intuitive by far. Review Source Geoffrey G. Graphic & web designer Marketing and Advertising Used the software for: Less than 6 months ### "The best chatbot!" May 17, 2019 5.0 I really like chatbot and the best thing is that you can create your bot in different ways according to your needs, but I really do not understand is why I have to pay to use fb msn sync with landbot? or what about an app for android? Pros What I like about chatbot is the interface, very easy to use, firendly, it has sense and it is intuitive. Very good for new brands and companies with needs on online customer service. I definitely recommend go to try the free version and not stay in the landbot.io homepage. Cons The only thing i really don't like is: chatbot is only availabe on english, I can not recommend chatbot to some of my clients because they don not speaks english at all. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Landbot Experiment. And it landbot is working better than I thought. Review Source Luciano Z. ChatBot consultant Information Technology and Services Used the software for: 1-2 years ### "Expensive, but powerful and pleasant" January 21, 2022 4.0 My overall experience is more than positive! The Landbot works well, in a reliable, responsive, pleasant and well structured interface. The various integrations available cover the necessary features and require minimal effort to use. I would review the price of subscriptions, which are often a reason for resistance and rejection of the platform by customers for whom I do the various projects. Pros Landbot's user interface makes working within it a pleasure. Everything is smooth and stable, without any nasty surprises, with frequent auto-saving and the possibility to undo changes. Cons The sore spot with Landbot in my opinion is the price, especially if we work in teams and the chatbot has multiple operators, for which we pay additional fees. It would be good to create a plan for single ChatBot with all the features and integrations available, at a price more in line with competitors. Review Source Yann I. Consultant Online Media Used the software for: 1-2 years ### "Building and leveraging bots has never been easier!" May 5, 2021 4.0 Pros The one thing that has really impressed me about Landbot is how intuitive its Drag-and-Drop workspace is. No need to have an engineering degree nor to be a programming wizard...you can select the first element of your bot, customize it and then connect it to the second element you'll choose and edit – and so on. Landbot's focus on a visual workspace is very valuable because it allows users to see, at a glance, each step and all the different options you are building for your bot. Cons Landbot may seem quite easy to use at first but things can get quite tricky if you want to develop an advanced or complex bot. I think that breaking up the bot into sections or parts, and having the ability to select which one to make visible in the workspace would simplify things, in the sense that would make it easier to zoom in to a particular aspect of the bot, and then zoom out to look at the bot in its entirety. Review Source Gary S. Founder & CEO Marketing and Advertising Used the software for: 6-12 months ### "Easy To Use Chat Bot Builder For Marketers" November 21, 2018 5.0 Great chatbot tool, using it on several websites. Just be sure you have a clear plan on how you will use it before you start building your chatbot. Pros If you are a marketer and not a developer, you may find chat bot building difficult. Landbot has a super easy to use UI that makes building chatbots easy and intuitive. They also have lots of templates to help get you started faster. I like the ability to desingn and brand each chat bot individually so I can use chat bots on different websites. Cons Not specific to this software but chatbots in general, it needs a lot of time and planning to create a chatbot that is customer friendly enough to not annoy your visitors. You need to be able to map out the conversations and responses in advanced to make sure customers do not hit any deadends. Review Source Response from Landbot May 20, 2019 Hey Gary! Many thanks for leaving us a review here. We do try to make it as easy as we can for you all to be able to build up your own chatbots based on your business needs and eventually we'll make it even easier for sure. Glad to hear you enjoy using it for a number of different website. Thanks again for your review! The Landbot Team SV Stefan V. CRO Specialist Financial Services Used the software for: 2+ years ### "Landbot maakt chatbots voor ieder bedrijf mogelijk!" September 24, 2022 5.0 Pros Landbot is écht een fantastische tool. We waren op zoek naar een tool waarmee we in een korte tijd een test konden doen met een chatbot. Zonder enige training wisten we in Landbot binnen een korte tijd een goede chatbot te bouwen die inmiddels meer dan 1.000 keer per maand wordt gebruikt en goed wordt beoordeeld. Ik ben enorm onder de indruk hoe Landbot een geweldige tool aanbiedt voor een hele lage prijs. Wil je een chatbot bouwen zonder al te veel capaciteit en geld? Gebruik dan Landbot! Cons Het nadeel van Landbot is dat het echt gebouwd is voor kleinschalige chatbots. Als het groot wordt, zijn de flows steeds minder goed te overzien in Landbot. Daarnaast kunnen ze grote corporates, zoals Allianz, nog niet goed ondersteunen met het mogelijk maken van flows waarin je ook klantdata opslaat. Ze komen nog niet door onze securitychecks, helaas. Review Source RC Raphael C. Gerente Higher Education Used the software for: 1-2 years ### "Melhor solução no-coding para chatbots" December 15, 2021 5.0 Usamos para fazer a qualificação de leads e o Landbot ajudou muito na migração do atendimento telefônico (pouco usado) para o conversational marketing. Pros Uma interface amigável "drag-and-drop" com muitos recursos de personalização. A possibilidade de integrar com Google Planilhas para centralizar os textos do chatbot é incrível. Cons Não tenho nenhuma grande reclamação, só oferecer a possibilidade de excluir bricks não usados. Review Source WR Will R. Product Manager Computer Software Used the software for: 2+ years ### "Excellent No-Code Chat Solution" April 20, 2021 5.0 Very positive, overall. Pros Really easy to get started with. Technical know-how not required. Intuitive builder UI. Attractive front end experience. Prompt and courteous customer service. Cons More advanced NLP capabilities would be nice. Review Source VR Verified Reviewer marketing intern Computer Software Used the software for: Less than 6 months ### "BAD Customer Service" August 27, 2019 3.0 Pros software is easy to use, however, it takes longer and longer to load the more you add content to it Cons Landbot is charging me a monthly fee without my permission. I have contacted them several times, they say they cannot end my subscription without me doing that. However, I tried many many times following their guidelines, I end up at the main page without no confirmation or info if my account was deleted or not. I'm very desperate and afraid they charge me another fee. They waited for an answer for 1 month. It is a very bad service they provide. I am very desperate. Review Source MZ Maxim Z. CEO Education Management Used the software for: I used a free trial ### "User friendly and easy to start chat and sales bot application" August 16, 2019 5.0 Great and better then competitors. Hope to see AI features in the future to recognize handtyped requests and answers of users. Pros Very user friendly, fun and well designed application. Intuitive user interface. Easy to implement any logic to the chat bot. Gifs improve the user experience and grow conversion. Cons The only negative thing I found so far is that if you build a chat bot with a complicated logic and 100+ Dialog blocks even strong PC is experiencing lack of resources. Review Source VR Verified Reviewer Founder Computer Software Used the software for: I used a free trial ### "Cool way to engage" May 17, 2019 5.0 I am using it as an​ alternative to a landing page. I've had a good response​ overall and captured a good amount​ of emails. Pros The ease of use and short learning​ curve it takes to get rolling and using the features makes this platform really awesome and fun to use. Cons I had to use the initial example that was given when you first signed in to get to know how the features​ worked and ​sort of reverse engineer it. Review Source Response from Landbot May 20, 2019 Hello there! Thanks so much for your review! Good to see you are getting along with our solution :) There are a bunch of articles in our Knowledge Base where you can pretty much find out everything you need to make the most of Landbot. And if there's anything you are struggling with just let us know and we'll help! We do hope you keep on enjoying the tool and collecting leads! The Landbot Team FH Felix H. Web App developer Computer Software Used the software for: 6-12 months ### "Very helpful" August 15, 2019 5.0 Engaging an audience to gain information from them - surveys. Compared to alternative survey experiences such as SurveyMonkey or Google Forms Landbot provides a richer experience which makes them want to do it. Pros Used software to engage with an audience and get feedback from. The experience it provided them encouraged them to be more honest and to want to complete the chat. This allowed me to gather more information knowing I am not being a burden to the user. The connections and GUI interaction is very user friendly. Connections with apps such as Zapier. Cons It does take more time to setup a good and enjoyable chat. Would like better support for images - such as having multiple images within a field. Review Source VR Verified Reviewer Chatbot Specialist Information Services Used the software for: Less than 6 months ### "Great value for money for simple bots" March 9, 2020 4.0 Lead generation of our clients. Pros Good basic features for lead generation. Cons Complexity of training could be improved and I think it will be improved oveer time. Review Source VR Verified Reviewer Growth Associate Venture Capital & Private Equity Used the software for: I used a free trial ### "Best of conversational landing pages" April 24, 2019 5.0 Pros After some time digging around and testing a variety of tools, I was very happy to have finally discovered Landbot. The tool is very user friendly, has an intuitive design, and has a great personality. I now regularly recommend people to use Landbot to validate their business ideas, without having to build full blown landing pages. Cons There are a few form-like features, like drop down selection, missing that would make Landbot more useful for collecting user feedback. Review Source Response from Landbot June 20, 2019 Hello! Thanks so much for your review. We're glad to see you're finding Landbot useful and easy to use - In regards to the cons you mention, we take in consideration every single feedback in order for us to make it available to our product team for them to keep on iterating and be to deliver a more aligned solution based on user feedback so thanks again for the review! The Landbot Team JK Josh K. Product manager Financial Services Used the software for: Less than 6 months ### "Easy to create chatbots" May 14, 2019 5.0 Pros The interface for creating the chat flow is very intuitive and easy to understand. I was really able to sketch out relatively complex flows in little time. Cons It would be nice if there were more options for randomisation in the chats to make it a less robotic. Review Source Response from Landbot May 20, 2019 Hey Josh, Thanks so much for your review! We are glad to see you are finding it easy to build up the chatbots you need for your business - Our builder does aim to make it easy for anyone to quickly get their bots up and running, and further product implementations are on the way. We take in consideration your comments regarding the randomisation mention, this way we can better focus our efforts in order to keep on bettering our solution. Thanks again for taking the time to leave your review here. The Landbot Team VR Verified Reviewer CEO Human Resources Used the software for: Less than 6 months ### "Need more features, not only web" May 14, 2019 5.0 It was great but it is not worthy when you need your bot somewhere else than websites. Pros The ease to build conversational UX and the layout as decision tree Cons The lack of integrations (DB, Media output), harsh deploying and difficulty to take action for humans Review Source VR Verified Reviewer Digital Artist Marketing and Advertising Used the software for: I used a free trial ### "Best ChatBot " May 17, 2019 5.0 It is awesome! Pros I found it easy to use and understand after just a few minutes of using. Cons Can't think of anything right now. They need to make more templates.... Review Source LS Lourdes S. VP Marketing Consumer Goods Used the software for: Less than 6 months ### "Really Great Tool " May 14, 2019 5.0 Pros I like that I can create quick tests with minimal coding. Cons I wish I could control timing more (specifically on images). Review Source AM Aitor M. CEO Legal Services Used the software for: I used a free trial ### "Fun, useful and simple" May 17, 2019 4.0 Pros What I liked most about landbot.io is the ease of use. It's very intuitive and the end result is great. Aesthetic and very effective. Cons The worst thing about landbot.io is its price. Although the free version is great, the next cheaper option does not add many more utilities. Review Source FQ Farhan Q. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Nightmare to set up - little assistance" June 21, 2024 1.0 Stay away. There are other reviews online about the customer service being poor. Totally agree. Pros On the surface it seems like the best chatbot out there. The auto translation function was what attracted us the most Cons Once you sign up, you're pretty much left to your own devices apart from ping pong emails from the technical support team who most times don't explain things thoroughly enough. Eventually you start to understand the limitations once you've built out a workflow. Conditions must be case sensitive and done individually. Review Source Similar Products Featured