# timetoreply Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about timetoreply Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/153065/Time-To-Reply --- # timetoreply Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) timetoreply ## What is timetoreply? timetoreply is an email reply time and analytics software platform that enables companies to visualize, manage, and track email volumes, reply times, conversations and key client and domain level email activity. The dashboards and reporting enable leaders and managers to get a very accurate view on email productivity levels in near real-time. Set reply time goals, SLA alerts and close off conversations. timetoreply works across all email clients. Track shared and individual mailboxes. ## What is timetoreply used for? [Email Management](https://www.capterra.com/email-management-software/) Overall rating Based on 42 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for timetoreply?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.timetoreply.com/&name=timetoreply) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### timetoreply 4.5 (42) VS. [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (42) Ease Of Use 4.6 (13,265) Value For Money 4.4 (39) Value For Money 4.6 (10,034) Customer Service 4.6 (38) Customer Service 4.7 (9,828) ## timetoreply alternatives [4.6 (5,726)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (2,887)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153065/Time-To-Reply/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Monitoring 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Search/Filter 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Archiving & Retention 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Real-Time Reporting 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics timetoreply 18 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Set up connections to third-party platforms to improve business processes Control system access and/or deliverability for applications and email addresses Features 4.4 (42) 4.4 Based on 42 reviews ## Pricing Value for money 4.4 (39) Free Trial [View pricing plan details](https://www.capterra.com/p/153065/Time-To-Reply/pricing/) Pro $29.00 Per User,Per Month It includes: - 5 Dashboard access users - 20 Schedules reports - 50 Alerts / mailbox / month - Team Level Reporting - Shared & Team Mailboxes - Leave Management and Export Data to CSV/ Excel - Export data to CSV/Excel Elite $39.00 Per User,Per Month It includes: - 50 Dashboard access users - 60 Scheduled reports - 100 Alerts / mailbox / month - API access with virtually unlimited API calls - Team Level Reporting - Shared & Team Mailboxes - Leave Management and Export Data to CSV/ Excel - Export data to CSV / Excel Value for money 4.4 (39) 4.4 Based on 39 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Maropost](https://www.capterra.com/p/147905/Maropost-Marketing-Cloud/) ## Support, customer service and training options Customer Service 4.6 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (38) 4.6 Based on 38 reviews ## User reviews Overall rating 4.5 Based on 42 reviews Filter by rating 5(19) 4(23) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Aaron A. Vice President Transportation/Trucking/Railroad ### "Great CSR response tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 18, 2024 Pros It was easy to view our whole team's productivity at a glance. It also has way more data points then we needed and can get very specific into metrics and KPI's you are looking for. Cons It can be tedious to set up spam filters. Once they are set they work well to filter out data that isn't relevant. But the initial setup can be time consuming if you get a lot of spam or want certain emails taken out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Breanna R. Director of Performance Human Resources ### "Helpful tool for tracking email metrics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 11, 2024 Pros It's oddly difficult to find tools that will track email metrics for Outlook - Time to Reply was the solution we needed to better monitor our SLAs. Cons It's costly for what it does, in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB David B. Customer Service Manager Maritime ### "Timetoreply is helpful!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 18, 2023 Pros We want to acknowledge our customers quickly and this product gives us good visibility into how we are doing! Cons Understanding some of the functionality on the website was not intuitive, but eventually we got there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tonee B. Parts Customer Care Manager Transportation/Trucking/Railroad ### "Fairly New User still learning features " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 16, 2023 So far it has been good. I would feel better if I reviewed down the line a little when I have learned of more features. This may or may not change some of my rankings. Pros I really like the first reply data, the monitoring of the different team and the assistance of \[sensitive content hidden\] when I need help. It is not hey we have you locked in your on your own, the help is there if you need it. Cons Sometimes the replies from the chat take to long. Some of the charts or graphs are not the easiest to read or have the best looking designs. The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover. Although I do understand how much storage space it could possibly use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Trevor S. CEO Real Estate ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 2, 2023 Pros Quick easy way to keep tabs on my sales people's response times Cons Nothing it does what it's supposed to Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2023 Thank you, Trevor. We're happy to see that you've found our software easy to use. That's exactly what we're aiming for! Best, Team timetoreply TW Thomas W. Digital Innovation Education Management ### "timetoreply review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2022 I use timetoreply on a monthly bases to pull reports for our clients so they can check that we are meeting our SLA's. I had an issue when i first set up timetoreply that reports weren't showing 'lables' applied to emails. I contacted the support time and within a day they had resolved the issue. I was very suprised with there speedy response and professionalism. Pros I found it easy to set up and straight forward to use. Cons I feel the navigation on the site could be better, perhaps better lables. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Breanne B. Executive Assistant Accounting ### "Easy to use, a lot of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2021 Pros The dashboard with at-a-glance data is great and being able to easily switch between users with the dropdown and search feature is very convenient. Cons N/A - Can't think of anything off the top of my head. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2021 Hi Breanne, Thank you for the wonderful review! We're happy to hear that you're enjoying our product. Best, Team timetoreply PP Pawel P. Customer Service Team Leader Paper & Forest Products ### "Great tool to understand mail inflow and trends" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 Pros \- complex overview of process flows - helps to understand the trends - helps to manage workload Cons there are no aspect which are not beneficial for me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Thank you for the fantastic score and great review! We're really happy to hear that you're finding so much value in our reporting solutions. Best, Team timetoreply US Uldine S. coordinator PA Medical Insurance ### "review time to reply" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 15, 2021 Pros daily logs and the conversation logs. reports at the end of the month. Cons still getting to know the system. but for now we have what we need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Hi Uldine, Thanks for the review! If you'd like to learn more about our reports or how they work, feel free to take a look at our video tutorials and knowledgebase on our site. Best, Team timetoreply JH Jacob H. Inside Sales Manager Mechanical or Industrial Engineering ### "Fantastic insights into email traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 Great visibility and data on email traffic. Pros I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external. Cons Why only 3 months? Give us longer times so we can trend and create more meaningful data. I was told this was coming months ago. Very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Hi Jacob, Thank you for the 5 star rating! It's great to know that you're enjoying tracking your reply times and email volumes. We're sorry to hear that you've been feeling a bit frustrated about the reporting duration available in our reports. Have you had a look at the Trend Report yet? It'll give you up to 12 months of reporting on key reply time and email volume metrics. Feel free to reach out to our support team via email or live chat on our site if you need any help. Best, Team timetoreply [View all Reviews](https://www.capterra.com/p/153065/Time-To-Reply/reviews/) Popular comparisons [Gmail vs timetoreply](https://www.capterra.com/compare/153065-202338/Time-To-Reply-vs-Gmail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)